Having multiple Drs under one set up was originally tricky. Once I was able to get in there and move around a little I was able to do what I needed and patients have not been affected.

The reporting ability and the ease of being able to explain a balance to a patient. Scheduling a patient on the right day/time is important and being able to time block and customize for 5 Drs has been beneficial. Customer Service reps are always there when we need them to walk us through an issue, which isn't what we always experience.

Updates can be tricky. If we had notice of exactly what pieces were being updated, it would help out quite a bit. However, updates aren't that frequent and usually its for the better.

The support team is usually very helpful. We appreciate the ease of use of the clinical and billing (besides the issues with the medication portal). The only issue we have now Kareo and our other EMR system was having issues working together and getting a issue we were having resolved (its been 2 months). I had to get involved and now it seems as though both parties are working together to resolve our issue we is much appreciated.

Scheduling, Billing and ease of use with the EMR system (except for one issue).

Med Portal. Kareo uses a 3rd party at that controls how providers are allowed to send medications. We are a Pain Management Practice and at times need to be able to send pain medications outside the parameters that the Kareo 3rd party sets (1 pain med per 24 hours) this caused us set backs during clinic and we had to change to a different EMR system. We did not want to change but were forced to due to the parameters set by this 3rd party controlling the Medication Portal.

I used this software for 4 months. I have not used this software since June 2022 but they have been taking money out of my account. I have tried to cancel it multiple times but I I have been informed that I have to continue paying for the software for at least one year. I am basically forced to pay for the services which I have never used for over 7 months. Yes I signed the contract but after trying out for 4 months I realized it was not what I was promised. That was a scam! I don’t want you to be the next victim. I signed up with a different t EHR software and the experience has been great. I will not stop until Kareo does what’s right.

The set up was quick intially. Signing the documents and contracts was quick and fast. Little did I know that I might have overlooked important details during that rush to sign the contract

It is not even close to what was presented to me. Customer service experience has been disappointing

Overall it has worked well for our smaller company. We are still finding beneficial shortcuts in the system making our workload easier.

Kareo makes it easy to navigate through the system from start to finish

Sending medical records out, I wish there was an option to insert a date range.

Very easy transition to this software. User friendly.

Would like to customize super bill more Need capability to have multiple participants in telemed visits And to resend link as needed.

The support was a nightmare. It took hours to get through to someone. And they promised so many updates and changes to the system without following through. Definitely wish I would have tried a different EMR for my practice.

Kareo seems pretty basic. Lots of errors to deal with in charting, appointments, billing. Would never try it again.

Kareo billing was a nightmare. It seemed like 90% of the patients I billed were incorrect. Always having to adjust bills, and circle back with patients. Such a waste of time. The photos never ended up in the correct patient chart, or they were erroneous.

Overall experience is remarkable. I would not go back to others.

Extremely user friendly, customizable, form and function agreeable and relevant to low-mid-or high volume settings. I have used many EMR products and Kareo by far out performs competition.

Occasionally has slow periods of operation but rare. Not really a big deal.

Inexpensive and easy to use. We had a staff person who used for a solo practice and was familiar.

Features are buggy. Patient messages and communication is hard to use and does not attach to the patient chart, schedule is unwieldy and buggy. You can’t see blocked time in day view. There is also no audit trail for changed appointments. Lastly they fired the sales rep and did not honor his pricing and tried to lock us into a long term contract.

I love the simplicity and layout of Kareo, making my day to day tasks much easier and less time consuming. I’m also loving the new integrated telehealth interface. It’s simple and direct and that’s always a plus in healthcare.

Kareo can sometime run slow or lag, I’m sure this is due to being inundated with updates and users but it does disrupt flow when Kareo does not work properly.

We had some issues in the past but I do like their customer support. I don’t think I’ve had an issue in close to a year

Super easy integration. Super simple UI for our staff who are tech challenged. It’s cloud based and there’s tons of custom reports I can create.

I do wish we could turn on 2nd factor authentication using Google authenticator or by text message.

Presentation of the note is great when printed out. You can compare prior notes to the current appt but only so far back and if they have a bunch of therapy notes, you can’t find medical appointments in the drop down.

E-prescribe crashes often-2 or 3 times a month. Often the pharmacy drop down box is grayed out and you can’t change or pick a pharmacy. So you need to go all the way out to demographics to put in your preferred pharmacy to get it as an option. Once you take a scheduled drug off the med list (accidentally or otherwise) you can’t move it back on. You can only move non-scheduled drugs back if you refill. You have to sign out of note each and every time for more than one schedule drug. Customer service is terrible. I respect they took Black Lives Matter day off last year but NO one was available and our system crashed. I’m moving to another state and will never use this program again.

This brief trial of the product has been revealing. My practice is simple, and my requirements are simple. I need to prescribe medications to sick patients. This organization cannot meet the most basic requirement of an EHR in the 21st century. It is a billing platform. That is the priority. THE HEALTH AND WELLBEING OF YOUR PATIENTS does not enter into their business plan. This is a corporation. Their goal is to make lot of money. Period.

There are no advantages to this EHR vs other comparable EHR's.

This corporation has not prioritized clinical practice. It is essentially a long-standing billing platform that threw together an EHR to get more money from clinicians. You can not reliably and consistent order medications with this platform. There is always some sort of failure in the system, either electronic prescribing, or electronic prescribing of controlled substances, or both. There is no meaningful customer support. A physician, or even the owner of the company, is unable to explain simple issues to IT. Instead, regardless of who you are, or what your status in the organization is, you must call customer support and waste an inordinate amount of your valuable time only to have, essentially a low-level telephone operator tell you THEY will "escalate" your issue to IT. There is no follow through, nor accountability. Nothing will be fixed or addressed. You can not speak with anyone who is capable of actually DOING anything.

I'm very happy with the product. I think there are so many great features built in and a lot of add ins that you would probably have to pay for seperately, so this is great value for the cost.

I really like that we have a success coach to help navigate the system. Someone who is checking in on me regularly to see if I have questions and to set up time to connect virtually to answer questions and go over the platform. There are many different options for help if you need it, Kareo help desk, Kareo university, live virtual tours. Ability for them to push information and market for you.

I can't say there is anything that I like least, it is fairly easy to maneuver and a lot of it for me is learning the system. I'm a little slow to learn, but there are so many ways to receive help. I will say that my success coach is wonderful, it was a little difficult initially to schedule appointments with him, but we came up with a game plan that resolved this concern.

...I'm using this space to continue describing my cons, because I ran out of characters above. On the prescribing side of things, the med interaction warnings are of no practical utility, unless you like warnings without any explanation. I'm glad that when i was new to my role, we used an EHR that would generate warnings with descriptions of the interaction and reason for the warning. For any controlled substance medication, you cannot generate a prescription renewal from the old prescription. You have to manually re-enter it, send it, then manually go back to the med list and discontinue the previous prescription for the same medication. Multiple unnecessary steps. The software automatically logs you out after 15 minutes of inactivity, which is totally justifiable for HIPAA reasons, the problem is that the software does not recognize activity in the application across multiple tabs open in the same browser, and I cannot imagine a workflow with this software that does not involve having multiple tabs open at once. So you could be working in a note during a meeting, and unless you click over into, say, your schedule tab, that tab will automatically log out after 15 minutes, meaning you will be playing whack-a-mole with your browser tabs to prevent them from closing you out. And when they do close, there is no cookie to bookmark your place in the chart to take you back there when you log back in. I would go on, but I am apparently out of characters again.

Relatively simple user interface, ease of navigation, ability to send lab orders electronically, responsive customer support, engaged customer support specialist during on-boarding, the note structure is great because you can see all the note sections all the time, which makes concurrent charting a breeze. Apparently the billing side of things is nice to work with (I don't work with that side of the software, though), On the patient end, it does a great job with appointment reminders, and the telehealth platform has proven relatively user friendly (though it does seem to have some audio reliability issues). Overall, Kareo generally seems open to feedback and does seem to strive to make improvements, which is perhaps the most important thing of all. I will gladly modify this review in the future if the application efficiency and usability improves, because I really do like a lot about it. There are currently just too many problematic areas for me.

A little context: My work computer is a MacBook Air (M1, 2020) that is running up-to-date Monterey OS. I have used both Chrome and Firefox, both up to date (the recommended browsers) to work in Kareo and both have problems. My computer is also about 3 feet away from a high speed, very reliable wifi router. Issues: Until very recently, there was no auto-save feature for notes, and if something happened - your computer died, your internet disconnects for a second, or Kareo closes for any reason - note gone, unless signed or manually saved. This was made much worse by the fact that I was getting error messages (Code: 500 - internal server error) constantly. Clearing cookies/cache did not help. Re-booting the machine did not help. I think these are Kareo-end problems, but even if they are due to something on my end, support did not have solutions for me, and i spent hours on the phone/email/screen-sharing. To Kareo's credit, at least now notes auto-save as I work, so I don't lose more notes in a week than i had previously lost in my entire career, but these error messages still happen, forcing me to re-load the site regularly. Also, Chrome (normally my preferred browser) will not let me use templates in my notes. I can open them and click boxes, but when I close the template form, the things I select do not populate into my note, rendering this useless. Mind you, these are Kareo-developed templates, not ones that our practice has created, so they should work. continued...