Overall, it works because i have spent countless hours learning the complexities of the system. There are several things i wish they would do to integrate it more with the other software that Allscripts offers.

Works good. Easy to schedule patients. once you learn the complex system, you have a lot of control over the fine details.

I hate that it is so different from the EHR. The PM seems like it hasn't changed in 15 years, whereas the EHR has been updated, leaving the PM behind. It does have the stereotypical crashing issues that all Allscripts products do. Very complex setup. You need to be well versed in IT or have a professional IT person to setup the Scheduling templates.

Overall, Allscripts eprescribe is a great program for a small medical practice like ours. It gets the job done. Once in a while there are outages, but they are usually resolved fairly quickly. I wish the phone app was more user friendly especially when on vacation so I don't have to wait until I'm at a computer to send a prescription.

I like that we can see which medications the patients have been prescribed and when. It allows us to pre-populate the prescriptions for refills so we don't have to type everything in again.

The phone app is basically useless. I have to go into a browser on my phone and go directly to the website to be able to see the patient prescription history and send a prescription. Only use it in case of emergencies when I don't have access to a computer.

Absolutely horrible, and impedes patient care.

It does not auto populate information for exams that I haven't done such as a cranial nerve exam. But, then again, it doesn't really auto populate anything.

I have used a number of EMR's. Epic, Cerner, Sunrise, EMA, Office Ally. I frequently use many of these due to working at different hospitals. This EMR was not friendly to use when I started to use it, approximately 1.5 years ago. A recent upgrade to the '184' version has made use absolutely atrocious. I am a surgeon. I yesterday did a case and it took over 30 minutes to sign a consent - this is AFTER talking to the patient and relates ONLY to getting the computer to cooperate. Instead of being able to sign the consent when I talk to the patient, I must talk to the patient, the patient and nurse must sign it in person / on the computer, it must be then sent to my computer inbox, then I must go find a computer that allows privileges for me to log on as not all of the computers seem to allow my profile to be loaded correctly, and THEN the consent must load correctly. The patient had to sign the consent FOUR times for it to load correctly, delaying the case by 30 minutes. While we have Dragon, I am unable to directly dictate into the system and must do time consuming copy and paste. The system seems to be designed around the computer: maximizing the number of clicks that must be performed in order to perform a simple task. I am now also unable to enter any orders from off site. While I can to log in securely log in, the system has been 'upgraded' such that there is NO option for a screen resolution that will allow me to see the complete order button. This EMR belongs in 1995.

Easy to create schedules for different providers, billing is straightforward and not complicated at all. We have several providers, and the scheduling is very easy to set up and schedule patients in correct time slots.

Sometimes when sending out billings we get error about the patient's insurance having the incorrect relationship to guarantor and it looks correct in the chart.

It's straightforward and not time-consuming during the clinic day. It's utilized by office staff and by the billing company without issue.

The day to day appointment management functions are straightforward and the set up is intuitive. Setting up appointments, moving appointments, looking up patient demos and changing registration is all very simple.

Reporting functions aren't straightforward. It's best if users have billing experience and the appropriate software to export reports to. My office does not have Excel which would be helpful in reporting.

The support I have received on technical issues is by far the worst I have ever experienced. Our issues are possibly stretched out over days to weeks. I submit our cases for support and most of the time I do not hear anything back that someone is looking at our case for days - sometimes I hear back the next day. We ask for guidance on server refreshes and they send us an out of date manual if we hear back. I have expressed our deep concerns when we experience down times due to lack of direction from the vendor. We had a down test environment for over 4 weeks and we had to reach out to another contact to get the issues resolved. I begged for documentation on what the fix was, and I have never heard back. We need to perform another refresh and are guaranteed to run into the same issues again. This is unacceptable as a company to offer this level of support to a paying customer. The company also only connects to your environment through SecureLink, a gateway that is usually non conforming to any sized organization's IT Security policies and preferences. They will not work with you on this issue either. I have not had a good experience with this company at the last 2 organizations I have worked that used Allscripts. This is my single point of contention in my job duties.

The product offers an ease of use for our end users.

Everything. The customer support is horrendous. The company's connectivity.

I can't think of a single thing I like "best" about this EHR.

The AllScripts EHR we are using is terrible to say the least. Nothing populates to anything else in a meaningful way. If I give insulin, it should populate to the diabetic flowsheet. But I have to double chart everything. It isn't capable of connecting to our telemetry, so again, another entry. The physical assessment is ridiculously laborious to chart. It takes nearly 20-30 minutes just to open my patients chart. As I move from room to room to chart at the bedside (per directive), the log in and out time is very long. Once charting, there are far too many descriptors that mean nearly the same thing. The list of possible findings is so long that it takes forever to look through and it's not in any particular order that I can see (such as alphabetical descriptors so it's easier to find what I'm looking for). It forces you through some things line by line, while completely skipping others so I have to manually go back. For example - on the skin assessment, I am line by line forced through everything each time. But on the cardiac section, it skips right over the telemetry parameter if the patient's assessment was WDL. If I've added a tele parameter I probably want to use it. There are so many columns across the page it's mind numbing to look at and often leads to people inserting data in the wrong column. If a parameter is accidentally clicked but is quickly realized not to be the one I meant to click, there is no way to delete it, this leading to yet another grayed out but space taking place. If there has been no data entered in a parameter, we should be able to delete or have an undo action option. In short, we are health care providers, not IT professionals. I should never be spending more time charting about the care I am providing than actually providing care. And the worst part is that with all the endless clicking of boxes, I chart less meaningful things than I did paper charting! I have yet to find one person who likes our system.

Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications.

If you want support for your equipment, you have to purchase all hardware and software through them at 3 times the cost. We were trying to upgrade and their estimate included "education and training" for 3 years. When I asked to have it either removed or brought down to 1 year since we won't need it, they refused because it's what they think is best for us. Their monthly maintenance fees are very high and any updates I can't do myself, I have to pay extra to them. We were looking to switch to cloud based version but their fee is so high which didn't work for us either. In other words, once they got you and you are stuck with them, anything you want to do will cost you a fortune.

The turnover within the company makes it difficult to establish a relationship with anyone if there is an issue. Routine failures in connectivity and lack of timely support create severe difficulty with work flow and patient care.

I have been using it for 7 years so familiarity is about the only saving grace at this point. It is a certified ehr vendor.

see review title. Follow My health portal was unusable. Third party vendors for additional add ons available for additional fees. I have been told that I will need to pay them for access to my patient records should I desire to switch to another vendor or retire.

We use the Enterprise version (11.) in a large multispecilty practice. We used paper charts before this. This EHR is a Jack of all trades, but master of none.The user interface is antiquainted (the Pro version appears more develped in this regard) and oftentimes requires multiple clicks to get to basic information. It is hardly intuitive to someone like me who is very computer literate. The med list is hard to read and contains way too many details on the summary page. The note tools accept all forms of input, which is a postive, but the editing tools particularly for structured notes is absimal because of many bugs. Editing becomes a real chore and source of dissatisfaction. Input of laboratory data is not flexible in the sense that one cannot make manual entries or make custom feilds without significant tech support, which is lacking. Some of the order entry tools do not work correctly (standing orders to be specific), a known bug for a long time, but still no resolution. Problem oriented documentation is incomplete as there is poor connectivity between problem lists and an assessment of it (although, it does connect the dots for coding and for linking meds and labs to problems, just not easy to get too). Our in-house support staff are experiencing significant lags in updates and fixs for this product. To the extent that we can send scripts electronically and document changes in medication dosing, that part works well and should since that is where Allscripts excels. Its too bad that the rest of the product is so buggy and neglected. In short, I would not recommend the Enterprise version of this product. The ratings page for this site should probabaly make a distinction between the 3 products offered by Allscripts since they are not all the same.

I don't have a single word to say anything good about it. May be the people from India who are on support team with this company are the best. Most of the time they fix the problems.

It's not physician friendly at all; freezes up all most every day, horrible customer service; and particularly if someone is closing the practice; whether you are retiring or moving out of the state, you still have obey the termination date and either you pay upfront fees to the date of termination and or keep your license active and keep paying monthly fees for no reason. I regret that I hooked up with this company. You pay a big amount when sign the contract and you pay even more when you terminate the contract.

semi easy to use. I don't really have anything good to say about this company. The lied to me when I renewed the contract. Have an attorney read your contract before you sign any contract with a EMR.

Worst costumer service . You placed a call, somebody abroad answered, you placed a ticket, and nobody resolve your problems. They don't give you ant training even though they offered to me when I signed my contract. Very unprofessional. Check your statements they always come with new extra charges without an explanation. Terrible experience with this company. A nightmare.

Terrible customer support. When call for customer support, always have to wait for them to call back. Price gouching, charging extra for everything. Charge extra for what supposed to be part of meaningful use. DO NOT USE THIS COMPANY! RUN AS FAST AS YOU CAN.

Can create template on the fly, good electronic prescribing, interface with labs. However, every complex system.

very slow, freeze frequently, error messages. Poor customer support. Every time there is update, we have issues afterwards. I have been using the system for 2 years and it's still creating lots of extra work.

It's hard to think of any "pros" for this EHR. The one thing I did like about it in the three years I used it was that it had a feature where you could "hide" a task and have it reemerge at a particular date. So if I wanted to send a message to my nurse to call a patient in 2 weeks, it would "hide" it for two weeks and then show up in her inbox instead of staying in her inbox that whole time.

So many. While writing a note you are in one screen. To get to the rest of the chart you have to close that screen, go out of the note, go into the chart, go into the section you want the information, open up the lab/imaging/consult/letter etc..., review it, then close, and go back into the note. Very much non user friendly. This was definitely designed by computer programmers without physician input.

Good. Many things could be improved but I would say for what it is, it works well.

Lots of organization, appears professional, and many features in same window (scheduling, charting, etc.)

Not able to have charting document open and also toggle back to the scheduling page within the same window (have to open many separate windows to do this).

Am looking forward to switching to Athena

It seemed like a good buy at the time, especially when combined with the PMR side. That said, the PMR side is not user friendly

The support has not been there. Must put a ticket in for everything. Why can't we speak to some one right away especially when we can't log on. We get kicked off the server a couple times a week also. Very aggravating.

DON'T BUY THIS!!

Lots of downtime. At my institution, that meant we could return to paper charting which was more accurate & efficient.

Lots of clicks to do anything. Requires several screens to do almost anything, with slow transition time between screens. Used this 68 months, seemed slower the longer we used it. Certain parts could not be edited. Requested changes re: typos & inaccurate descriptions which could not be edited, and still were not fixed after years and multiple Updates. Frequent freezes and crashes. Anytime an Update was implemented, several days of freezes and crashes. Many Updates worthless (e.g., changes in screen colors, fonts, design of screens, etc.). Template outputs too wordy.

Customer Service is fantastic! Answers the call quickly and very knowledgable

The reporting capability was very thorough. Anytime that I needed a new feature it was added immediately.

It was not easy to maneuver in this new system as the old dos based system

great

The .initals bleerps that you could put in anywhere. Fully integrated with lab radiology etc.

I would have to think for a long time to find somthing. No one or thing is perfect but this worked well.

It's thorough and can be customized, but building the functions out requires a lot of time and effort.

I like that we can ePrescribe and eFax. It shows the patient's insurance carrier at the top, but it doesn't show their ID number, and to do anything with the insurance company, you need the ID number, and the only place to find it is in their SCANNED in insurance docs - chart viewer. That's pretty bad.

The interface is not attractive, the software itself is really big, so it's slow, and worst of all it requires A LOT of clicks to do anything!

Please , do not think about Do not ruin your life , your patients and your sanity over it. Inspite it is very expensive but changing software is not easy.

EHR with horrible customer support I do not like anything about it. May be email intergration . They return the call same day but useless

8 months ago, we are getting multiple errors during the day, that paralyzed the computer and we have to restart the computer again that may take up to 10-15 minutes and sometimes more. Imagine this can happen 10-20 times per day which lead us to finish charting at midnight every day. Very frustrating We are contacting our attorney

Overall, a good product.

Easy to use; users point and click; can see previous assessments used by previous users; can save and return to complete.

The system updates pretty often. They are usually scheduled, but users are unable access during a period of time which is inconvenient; sometimes crashes.

Medication and pharmacy database very complete. Design is ok but sometimes requires too many clicks to get where you want to go.

Number one complaint is the system being slow. Some days are worse than others. Also it is not very intuitive how to get from point A to point B sometimes.

You can connect with payerpath via the allscripts, you can also run multiple ERA at one time to maximize production

too many manual era postings, the options to prevent things from automatically posting a great but should be more defined

I do like how the Dr's can send test and scripts through out the system, you can see all the notes. you can send off Xrays script as well

It's not that user friendly, little hard to understand, and gets confusing, the Doctors where also have a difficult time adjusting to it as well.