I like the ease with with even a novice can make cohorts and schedule push notifications after various Audience/Cohort Segmentation.

It was easy to integrate with our existing SMS partner and easy for analytics purposes such as A/B based on custom segmentation.

Limitation on number of days I can send message after an event.

Overall I am satisfied with the tool, if implemented correctly it helps deliver user engagement at a good cost. Few minor bugs and issues happen, but team acknowledge it and try to fix it.

Product has evolved with respect to what it was few months ago, Now definitely it's value for money. I liked the feature of actionable funnels.

Features are good and they have a high accuracy.

MoEngage is very user friendly marketing automation tool for the marketer. It also has many good features that is much required to grow your marketing channels.

Its been good experience using moengage, especially with the journey's which improved engagement significantly.

The best thing I liked about the software is user interface. It's very easy to use and understand even if you have not worked on similar software in the past.

Great product that has the best in class features and services.

The team has been very helpful nad have given quick support whenever needed. They also notified of any abrupt data changes and have been helping us with our growth.

Made our life easier because of its excellent integration capabilities, good support, geofencing feature and great reporting and analytics capabilities.

Easy of use and analytics. The daily reporting is great as well.

Right from Sales team to customer support team everyone is very supportive, enthusiastic about providing quality of service while at the same time delivering quality of service.

Segmented targeting basis affinity/engagement and various attributes. API integration is effective and seamless.

We can use various channel such as Push notification, email, SMS, web push, social media etc. to reach our targeted audience. Audience segmentation is extremely powerful.

Sometimes we have to generate report to view whether the events got tracked or not which is at times bothersome. Also, it is a bit costly as compared to the other products in the market.

Like the ease of access , customization,journeys.

Except for the price that would be costly for small organisations and the limitation of tracking a certain number of events at a time, I didn't find any other issue with this product.

The customer support team is also very helpful.

UI  interface is very easy to understand and products are very advanced that helps to grow our business. Some products are really cool.

Server problems and hourly analysis not available.

It's easy and intelligent. Also the understanding of the user and re targeting.

It is really convenient to target the desired audience. Feature like A/B Testing are there to use.

As of now there's no such cons. Even if there's moengage team get it fixed at earliest.

The overall experience is nice with this product. It's feasible for every kind of user and also doesn't contain any kind of complex features.

The tool has a lot of customisations and helps you define customer segments.

Its a easy to use and most effective platform for sending out communication and track analytics.

The database structure and lack of readability of names was difficult to get used to.

From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

I really like the way it seamlessly integrates with our applications.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

US Dollar

MoEngage helps businesses grow their customer lifetime value (LTV) by engaging them in a timely, relevant, and personalized way. It caters to various industries, including e-commerce and retail, telco, banking and finance, travel and hospitality, and OTT.


Marketers and product owners can use MoEngage to provide a personalized experience throughout the customer lifecycle: Onboarding, Engagement, Retention, and Reactivation (of abandoned users).


In a typical marketing organization, the martech stack consists of different tools for analytics, email marketing automation, mobile marketing automation, and website personalization. MoEngage brings all of these to one platform to make data-driven customer engagement easier than ever. It also ensures that your customers have a consistent experience across channels.


The analytics module gives you insights into Behavioral Trends, Conversion Funnels, and Retention Cohorts.


The engagement module provides capabilities such as a Unified Customer Profile, Segmentation, Multichannel Campaigns, User Journey Mapping, Personalized Product and Content Recommendations, and User Management.


MoEngage offers a seamless integration between analytics and marketing automation. The analytics reports are "actionable", which means that you can, for instance, look at a conversion funnel and run a campaign targeting users who dropped of at a specific step right from that screen.



LongDescription

Engagement Tracking

Cohort Analysis

Funnel Analysis

AB Testing

Multi-Channel Marketing

Mobile Alerts

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Drip Campaigns

Campaign Tracking

Event Tracking

Communication Management

Customizable Fields

Churn Management

Template Management

ROI Tracking

Campaign Segmentation

Contact Management

Visual Notifications

Lead Management

Email Marketing

Mobile Access

Web Notifications

Marketing Automation

Expiry Notifications

Landing Pages/Web Forms

In-App Events Tracking

Customizable CTAs

Contextual Targeting

Dynamic Content

Event Triggered Actions

SMS Marketing

Segmentation

Retention Tracking

Website Visitor Tracking

Geotargeting

Uninstall Tracking

Push Notifications

Multi-Channel Attribution

Revenue Tracking

Dashboard

Customer Journey Mapping

Behavior Tracking

Reporting/Analytics

Notification Scheduling

Device Targeting

Drag & Drop

Auto-Responders

Gamification

Campaign Management

Multivariate Testing

App Notifications

SMS Notifications

Data Source Connectors

Real Time Analytics

Surveys & Feedback

Personalization

Visual Workflow Management

Customizable Reports

Single Sign On

Multi-Campaign

Data Import/Export

Process/Workflow Automation

Subscriber Management

Customer Experience Management

Multi-Channel Data Collection

Real Time Data

Performance Metrics

Multi-Channel Communication

KPI Monitoring

Social Media Integration

AI/Machine Learning

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

For Marketers

Authentication

Customizable Templates

Conversion Tracking

Real Time Reporting

Campaign Analytics

Customer History

Third Party Integrations

Notification Editor

Starter: Free
Premium and Enterprise plans: Contact MoEngage for pricing information.
More Details: https://www.moengage.com/pricing/

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

MoEngage

In Person

Live Online

Webinars

Documentation

Videos

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

Real-Time Analytics

User Research Analysis

Leave Tracking

Employee Onboarding

Idea Management

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Product Roadmapping

NPS of Customers

Audience Targeting

User Journeys

Pulse Surveys

Customer Activity Tracking

Self Service Portal

Self Service Tools

Heatmaps

Conversion Rate Optimization

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Real-Time Data

Pageview Tracking

Training Management

Contextual Guidance

User Interaction Tracking

Time on Site Tracking

Customizable Questions

Knowledge Base Management

Visitor Tracking

Chat/Messaging

Free with up to 1,000 monthly active users. Each Pendo Free subscription includes: one web, one Android, and one iOS application key, no-code analytics and in-app guides, and full access to the Pendo community and resource center. 
For greater than 1,000 monthly users contact Pendo for a custom pricing plan.

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