This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.

Ease of use, Constantly evolving ITIL compliant service desk.

Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.

Halo stands out as the most customizable and easy to implement software we've tried.

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

For a fast-paced growing IT Support provider in the UK,  NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements.

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

However, this is a criticism I would level at any decent and comprehensive PSA systems.

It's incredibly easy to use and presents a professional, well thought out experience.

This means that there solution is moving with their customers to provide up to the minute functionality always.

The only cons we have with the system are small quality of life problems.

From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate.

Great value for money, broad functionality, easily customized to your needs.

Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

Love all the integrations with new ones added all the time.

3CX phone integration, SCCM integration for Asset tracking. Very customisable and new features being added regularly.

It has all the features you could want from a PSA solution. If it's missing the team at Halo is very receptive and will most like include it in a future release.

Any issues we had were soon resolved by their support team. I would recommend this to anyone who needs a robust helpdesk system.

The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

NetHelpDesk is a very functional system that can reliably be used in many ways, and the support is also very comprehensive.

Overall my experience with HaloPSA has been great.

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

The software is easy to use, configurable in most ways, and does exactly what we need it to.

The ability to grow into it's product as and when required.

The interface is a little outdated and confusing.

I like the ease of use and value for the money.

The absence of a built-in timer and a technician timesheet are missing features that would greatly enhance the software.

We have been pleased with the performance of Syncro and overjoyed with the savings of nearly 65% over our previous software.

Syncro combines RMM, PSA, Ticketing, and Billing into a single interface that's easy to use and cost-effective. The tool was built from the ground up with components that work together.

Love you scripting tool you get here very handy and the built in Documentation center that's built in is also a nice touch.

I am very happy and the community support is excellent, great value for money.

Very friendly staff waiting to help grow and support you and your business for the all included price.

The are always very nice, helpful and seem to enjoy what they do. They are very interest in feedback and the Open Office Hours are awesome.

Ease of use and that they are consistently rolling out new features and growing.

Your support is too slow to react, when something major take place. Look at the splashtop issue.I can understand it fixed now, but the fix is not rolled out asap to all client - disaster.

Correcting Errors on Paid Invoices with Online Credit Card or ACH Payments is Impossible Without Removing the Payment. With Serialized Products Attached it's a REAL Pain.

Many new integrations have been added recently to make Syncro more like the heavy hitters, such as adding Splashtop to the RMM.

Having the ability to customize the system to your needs for information to store or manage your client's assets makes our day to day easier.

Very easy to use and powerful at the same time. It could be insane with field effect (covalance) integration.

Splashtop is a really nice addition to the remote access suite (although the original Background Tools functions are even better for many things).

The best feature of the system is the complete integration of both the RMM and PSA.

Not only has their help allowed us to shift our initial system to scale but allowed us to better understand how to utilize the tools and features of the system.

The lack of customization on the dashboard ui is a small complaint I have.

Love that the software allows up to remote into user on our company hardware as long as they have Internet. Ease of use to see reports based on what we are looking to monitor.

Patch management and Reporting, Patch management NEEDS to be able to exclude Patches.

Love the software it work wonderfully and does what we need it to and they get some extra points for adding holiday lights to the service during Christmas time.

Ease of use, things are where you think they should be.

The user community is engaged and helpful. We have never looked back from our move to Syncro.

Adding products to inventory and performing stock takes are pretty straight forward. I am also impressed that every page/feature of Syncro has a help tab relating directly to what you are working on.

Having come from no experience with MSPs, I am pleased with ease of use, the solid uptime and quick responses to service issues.

I like the ease of use and implementation. Very smooth and easy to navigate.

I have been with SyncroMSP for over 3 years and overall it has been ok, but the lack of support and lagging notifications aren't working for me.

Its been great to use an easy product that does what it promises.

Overall for this is the best platform with good features to run an MSP company.

We moved to Syncro from a major platform. The improved functionality, the ease of configuration and implementation  of sales processes have been hugely instrumental in our year over year growth.

This is nice because I already had my customers paying me through Xero. The pricing per technician means I don't have to worry about where I install the agent.

Support has been very good, and I find the product intuitive to use.

Tied into Quickbooks and streamlined my ticketing-billing process. Patch management is simple and straight forward.

We love the ease of deployment and ease of use.

The platform has been nothing short of fantastic. The team behind the product are passionate, responsive and growth minded.

Policy management is super easy to sort. Being able to sync with various vendors is wonderful, meaning I can automatically update invoices with new charges, products etc.

US Dollar

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management.


From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items. 


MSPs are able to extend the usage of HaloPSA with third-party integrations for Xero, Sage, SolarWinds, Slack, and many more. Pricing is charged on per user, per month and is billed annually.



LongDescription

Support Ticket Management

Real Time Analytics

Project Workflow

Forecasting

Surveys & Feedback

Status Tracking

Billable Items Tracking

Project Templates

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

IT Asset Management

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Contract/License Management

Task Scheduling

Active Directory Integration

SSL Security

Change Management

Policy Management

Invoice Management

Portfolio Management

Timesheet Management

Project Management

Task Planning

Approval Process Control

Gantt/Timeline View

Projections

Communication Management

Customer Database

Resource Management

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Call Center Management

Scheduling

Data Import/Export

Anti Virus

Multiple Projects

Resource Allocation & Planning

Problem Management

Event Logs

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Configurable Workflow

Project Time Tracking

Server Monitoring

Compliance Management

Real Time Data

Performance Metrics

Issue Management

Multi-Channel Communication

Configuration Management

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Workflow Management

Real-Time Updates

Email Management

Project Tracking

Ticket Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Data Visualization

Time & Expense Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Interaction Tracking

Dashboard

Expense Tracking

Patch Management

Audit Management

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Automatic Backup

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Feedback Management

Appointment Management

Incident Management

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HaloPSA

In Person

Live Online

Webinars

Documentation

Videos

Save time and money managing your MSP business with Syncro's all-in-one RMM, PSA and remote access platform.

Automate your administrative processes with ease, allowing you to focus on your clients' needs and generate more revenue.

With Syncro, you'll gain a partner in the growth and success of your business.

User Management

Real Time Monitoring

Real-time Alerts

Mobile Access

Real Time Notifications

Deployment Management

Remediation Management

Summary Reports

Quotes/Estimates

Third Party Integrations

For MSPs

Live Chat

Document Management

Inventory Management

Time Tracking

Threat Response

Syncro pricing is refreshingly simple—one flat fee for all RMM, PSA, and remote access features. Unlimited endpoints, no contracts, no minimums. 

The monthly fee is subject to change. To confirm current pricing, see https://syncromsp.com/pricing/

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