Great if you can afford the more cohesive packages.

Chattermill has greatly improved our customer feedback process. Its user-friendly interface makes it easy for our team to quickly and efficiently analyze customer feedback and extract insights.

The integration with the other features that we use works very well.

I love the variety of topics/sentiments/opinions it can extract from any single comment and how accurate these findings are. Thanks to its incredible AI engine/model, I same a lot of time.

Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them.

Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

It tells us what some of the biggest factors are for negative reviews and alerts us when there are anomalies (spikes) of negative feedback.

It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.

So great we can have analysis of customer sentiment from different sources thanks to Chattermill, makes my job of analysing customer CSAT so much easier. Dashboards help with that a lot.

Dashboards and filters are difficult to use then.

The onboarding and ongoing support from our CSM is AMAZING.

For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. When bringing this up to chattermill no solution has been offered.

Definitely an important support for any Head of Customer Service.

Problems change, perceptions change and the theme structure dosn't follow this trend.

Can’t think of anything I dislike at the moment.

Thanks a mil you're there Chattermill... but also keep improving.

Sentiment analysis with easy to use no-code analytics.

Super user friendly platform that helps us understand our customers.

Great software for NLP of qualitative feedback.

I like how intuitive the system is and how it automatically highlights anomalies and trends ahead of time.

It helps us understand the themes and topics that impact our customer satisfaction, both negatively and positively.

By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers.

The support team is also top notch, especially on livechat.

Hard to configure before you can actually start using it.

Does seem to miss some content that we see on our own platforms; lack of third-party agreements on some platforms to catch other listening (ex: IG Stories, FB Stories, FB Groups, IGTV).

Ease of use and option of direct import of news into Digimind tool.

Easy to use and the interface is consistent. We have the possibility to import information from social networks.

Easy to use and configure, it's a great software.

It's got a much more user-friendly interface to work with, a wide variety of reports to run and present; and ability to share information with others so they can maximize the data.

An easy way to add sources to watch and to validate information, a professional way to generate reports and analysis.

I am not sure that there is a feature in the product we did not need.

We were trying to solve our competitive/market intel sourcing problem, but after 6+ months of usage, we have only realized frustration.

Setting up searches is time consuming. The logic of Projects, Agents and Lists is a bit confusing.

Adding new keywords is problematic because you never know whether or not it will use-up all your monthly mentions.

Difficulties in generating ad hoc news and graphics if the processing period is more than one year with a complex query.

It's a powerful monitoring solution and offers a great sentiment analysis.

No additional idea for now, may be if I have more time I can use this SW more often.

The ability to create different dashboards depending on the needs.

Digimind is a very good start for whom to have limited access and time consuming.

Pound Sterling

The Chattermill Unified Customer Intelligence Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. 

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. 

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. 

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.
Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it. 

We make CX a revenue-driving function for your business. 


LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Multi-Channel Management

Text Analysis

Customizable Reports

Activity Tracking

Customer Segmentation

Real Time Monitoring

Sentiment Analysis

Part of Speech Tagging

Data Extraction

Communication Management

Customer Experience Management

Multi-Channel Data Collection

Survey/Poll Management

Real Time Data

Social Media Integration

Real-Time Notifications

Workflow Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Dashboard

Ratings/Reviews

Reporting/Analytics

Monitoring

Trend Analysis

Feedback Management

Drag & Drop

Negative Feedback Management

Topic Classification

Third-Party Integrations

Search/Filter

Taxonomy Classification

Data Verification

Semantic Search

Categorization/Grouping

Natural Language Processing

Full Text Search

Data Import/Export

Predictive Modeling

Filtering

Language Detection

AI/Machine Learning

Multiple Data Sources

Multi-Language

Customer Profiles

Data Analysis Tools

Topic Clustering

Tagging

Summarization

Pattern Detection and Recognition

Entity Analysis

Commenting/Notes

Spam Detection

Process/Workflow Automation

Performance Metrics

Data Cleansing

Contextual Search

Segmentation

Chat/Messaging

Metadata Management

Boolean Search

Machine Learning

Data Classification

Access Controls/Permissions

Single Sign On

Collaboration Tools

Quantitative Analysis

Ad hoc Analysis

Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Chattermill

In Person

Webinars

Documentation

Euro

Digimind is a cloud-based social media monitoring solution suitable for businesses in any industry. Key features include social media monitoring, keyword monitoring, reputation management and reporting and analysis.


Digimind enables users to monitor all social media mentions on a variety of channels. Users can also monitor an unlimited number of Google search keywords. All social media and web coverage monitoring is updated in real time, and mentions are marked when read. The solution enables users to communicate via social media and email directly from the software.


Digimind offers a variety of report templates that can be customized to the needs of the user. Users can run daily, weekly and monthly reports and set up reports to be automatically generated. All reports can be created in pdf, ppt, xls and jpg formats and instantly exported.



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