We love the call recording function, ease of use, and friendly customer service reps.

Great Customer Service for set up of new phones. Account Managers are usually very attentive to your individual needs.

The online faxing is not integrated into the phone system and has a 1980s interface. The Android app has it's own problems.

We researched many companies and Nextiva was by far the best one out there. They were competitive in pricing and the best in customer service.

Their phones did come preset up and the onboarding process was very streamlined. When I did need technical support, they were quick to resolve the issues.

The dashboard was user friendly and easy to use.

I spent days asking to fix things but each time more problem and more things did not work. We were running in circles  with the problems.

I like that I can download nextiva onto my phone and that it has an easy to use app on my computer. I can easily see on my computer voicemails, who is calling me, who I want to call out to, etc.

The process became confusing, not knowing if we are talking with nextiva or another company. Nextiva refused to cancel our service and continued charging our credit card.

We didn't even let users know they could login--it's that bad. The cost of their service just cannot compete with the rest of the market.

After 2 weeks, they couldn't get it right. I wasted money re-ordering business cards and had to re-order after I went with another service that got it done in 10 minutes.

Integration was straightforward and fast. Customer service is always helpful and easy to work with.

Please don’t make the same mistake we did and get trapped by Nextiva.

Great VoIP platform with robust analytics and flexible pricing.

I love this product and it helped save our business during the Covid-19 lockdowns.

YEAR 1: consistently terrible call quality and tech support.

Navigation of admin website was clunky, with user website even worse.

One of the problems we initially had to overcome, is that we tend to work quite collaboratively when we are all in the office, and sit in a room with something on a screen.

The software easily allows to integrate with ship based phones.

Needs to integrate with gmail - this is delayed and needs to happen.

If your company wants friendly and knowledgeable account support, Nextiva is a good choice.

Ease of integration, ease of use, I control messages incoming and outgoing. Support is amazing, anytime day or night.

My favorite thing about Nextiva is its exemplary customer service.

Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

My overall experience with Nextiva was a pleasant one. It taught me what my needs are, and should they improve in the future, I would be more than happy to revisit them as a business solution.

They clearly care about your experience with their software and go above and beyond to help resolve any issues or concerns and they generally respond fairly quick.

The apps on my phone and computer are pretty sleek. I also like that I can take a call from my office and then use nextiva and switch it to my cell phone.

They are functional, but not friendly. In the best cases, the apps require more steps to do things than should be necessary.

I love the integration aspect that you can have the app on desktop and on your phone. Additionally, as a current work from home employee the faxing feature has been a life saver.

Phone service was reliable and call quality was good.

The service is great, I have never had difficulty with my calls. The customer service is excellent, staff is patient, friendly, and eager to help.

The way they build and design tools is perfect for our business with most users not being highly technical.

Interface is okay, there are better products our there for less money and a better interface.

Sometimes from the softphone app random phone numbers cause the app to crash randomly. No one at Nextiva can explain why.

There is also a good app that I'm able to use on my desktop to make calls there. It's also nice that voicemails are emailed as well as pinged on my phone.

I love the ease of use and the ability to have crystal clear calls. It makes the experience that much bettter.

The easy access to Nextiva support and account managers is its best feature. If there are ever any issues, their support staff can be reached by messaging or phone call quickly.

Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Price is way cheaper than RingCentral and 8x8. Best setup process in town and includes Amazon Chime and free Fax.

They had good value, money back guarantee and a trial period.

The voice service, once configured properly, generally worked fine.

The Nextiva app is Awesome Works great. We switched to Nextiva because they offered a better price.

Ease of use to add and manage users in multiple cities and states remotely.

They customize your package entirely, schedule calls to go over the system, and have pretty good support. The price is great and so far, we've been enjoying using the new phones.

Good SMB/LB/E level collab and calling software.

Our onboarding to Nextiva was, frankly, a terrible and protracted experience.

I love how easy it is to set up my survey form and deploy it within a day. The free trial also gives unlimited questions which I appreciate.

Beautiful user interface that lets you make beautiful surveys.

So far I've tested out the features of the free edition which are better than most other - ability to add pictures, create as many questions as you like and add simple logic.

The free version allows for enough feedback to utilize the information. The layout is easy to navigate and the help feature is useful for most questions.

It's very easy to use, with lots of free functions available. I liked it better than similar counterparts because of the many free functions, which i needed for my project.

I used this app for my project in Statistics in Healthcare courses. Only problem is limited access to some services.

The only downfall is that I can't read the full survey responses because they are too long and get cut off with. How do I see these full responses.

Very ease and intuitive to use, it's awesome how much you can do with this software. One of the pros of the program is that you can easily set up integrations, logic and rules for the user.

I loved the tool, it was easy to use, creative way of showing statistics and very interactive.

Free is great, discount is great. Having to pay for download, not so much.

For example, on the rating scale, the number can't be changed from 1-10 but instead is stuck at 0.

Very clean and modern design, with interactive visuals for results. Customer support was extremely quick to respond and nice.

I picked the product because its free version has no limit on the number of questions and responses, and it was rated as a tool with good usability and good customer support.

The most amazing one is the geographical distribution of respondents all over the world (the map). It is totally new and amazing.

I like the usability of the software. It was super easy to set up and I liked that I could integrate it into my website.

It doesn't work well on all browsers and I found it runs badly on Internet Explorer.

We were looking for a simple platform to run surveys and as a NFP, cost is a factor. Survey Legend is pretty intuitive to use and has great capability for look and feel of survey templates.

We enjoyed the easy process for setup and the easy sharing link to our community.

My overall experience has been good, I'm impressed by the options and by the user-friendly aspect, which is very helpful to people learning new software while working from home.

US Dollar

Nextiva brings customers and teams closer by connecting conversations in one AI-powered platform. We connect businesses to all of their conversations, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.


LongDescription

Commenting/Notes

Customer Surveys

Online Voice Transmission

Quality Management

360 Degree Feedback

Skip Logic

Performance Management

Customizable Reports

Access Controls/Permissions

URL Customization

Transfers/Routing

Employee Directory

SSL Security

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Call Recording

Call Logging

Offline Form

Calendar Management

Goal Management

Collaboration Tools

Call Center Management

Data Import/Export

VoIP

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

Customer Experience Management

VoIP Connection

Help Desk Management

Audio/Video Conferencing

Audio Calls

Email Marketing

Screen Sharing

Mobile Access

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Call Scheduling

Performance Metrics

Voicemail Transcription

Ring Groups

Hotkeys

Virtual Call Center

Call Reporting

Multi-Channel Communication

Complaint Monitoring

Benchmarking

Question Library

Queue Management

Role-Based Permissions

Unified Communications

Call Conferencing

Predictive Dialer

Call Screening

Response Validation

Audio/Video Recording

File Sharing

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Multi-User Collaboration

Knowledge Base Management

Fax Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Multiple Parties

Two Way Audio & Video

Alerts/Escalation

Support Audio/Images/Video

Conferencing

Open Database Design

Reporting/Analytics

Contact Database

Feedback Management

Video Conferencing

Data Analysis Tools

Drag & Drop

Gamification

Call Monitoring

Third-Party Integrations

Call Tracking Metrics

Survey Builder

Canned Responses

Employee Recognition

Live Chat

Mobile Survey

Virtual Assistant

Offline Response Collection

SIP Trunking

Virtual Voicemail

Automated Attendant

Basic, Pro, and Enterprise plans are available on a monthly or annual basis

Email/Help Desk

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Nextiva

Videos

SurveyLegend is a cloud-based survey solution for individuals and businesses of all sizes. The solution enables users to create mobile-friendly surveys, manage survey questionnaires, customize questions and track responses.


SurveyLegend lets users drag-and-drop field items to design surveys. The solution also offers various field options such as text-based comment boxes and choice-based rating sliders. Customizations like setting the input format, value range, and mandatory, as well as various question logic and branching questions are available.


SurveyLegend lets users collect data and responses, and provide real time analysis in various charts such as bar, pie, NPS, and donut. Users can also export and share the collected data. It also supports sharing of surveys via hosted short-links and on social media platforms.


SurveyLegend is available on a monthly and annual subscription basis and offers customer support via phone, email, live chat, and online tutorials.



Real-Time Analytics

Surveys & Feedback

Site Intercept Survey

Weighted Voting

Text Analysis

Presentation Tools

Phone Polling

Text Fields

Online Voting

Customer Segmentation

Ballots Over Email

Face-to-Face

NPS of Customers

NPS Survey Structure

Ranked Choice Voting

Template Management

Randomization

Pulse Surveys

Email Distribution

Version Control

SurveyLegend offers 4 pricing tiers:

Starter: Free for 3 surveys
Pro: $19/month for 20 surveys
Business: $39/month for unlimited surveys
Legendary: $89/month for unlimited surveys

SurveyLegend has monthly and yearly plans. With a yearly plan, users save 25%.

Nextiva vs SurveyLegend

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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