In particular the new modern UI has been great.

Slight delay in sending a message in chat - not sure if it went and then seconds later the response will pop up.

There are definitely excellent tools in the market for chat support but for us Comm100 worked the best. We have expanded it to our intranet, agents and customers for communication.

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving.

Pros: easy to use like the canned messages. Also like that it is mobile friendly.

People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators.

When there are problems it can be a bit of a blackbox. No real troubleshooting tools.

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Ease of  setup and customization was great in getting everything going.

Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100.

We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Inserting template messages is easy and useful. Comm100 tracks the visitor behavior and this enables us to act quicker on queries.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

The inability to send messages as a supervisor in a chat being handled by another agent. Sending them directly to the agent means they are often missed.

Good customer service, good team, excellent follow through and easy to launch.

Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report.

It did not alert us that we had unread emails.

The times we have needed help, the Comm100 support has been great.

We as a company started out with only the chat software, and a few add ons but as we quickly built confidence in it, we decided to go all out and utilize their AI chatbot and other amazing features.

Great Company-Great Service- Very cost effective.

The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently.

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Great experience so far, pleasure to work with and to communicate with the support if needed.

New version was way too bright, which is bad for the eyes.

So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

I like the freedom Comm100 gives you. You can add whatever canned message you would like to use and freely express yourself with customers.

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

The ease of use is great. I love the canned messages feature.

I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them.

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end.

At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

Everything you could want from a live chat system and more.

The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer.

Very easy to use, great report functionality, camera is amazing with updates.

It was able to capture key words and highlight it to the admin for further investigation. This saves a lot of time and can reveal a few surprises that wouldn't have been found out.

We needed a cost effective tool to easily decipher data from staff usage and review where and when  required.

The goal of this software was to provide a non-invasive, easy to use solution to monitor computer/internet usage on equipment.

Easy for us to use and quick with details need to find out who isn't a productive member of our team.

The support provided by Interguard is one of the best - from sales to support. The fact that it also has both DLP and end point lock down features is a major bonus.

They tried, but many hours of my time was wasted trying to install the product.

Excellent customer service, great features, easy to use.

Very useful product to easily review employee activity and be able to filter down to details very quickly. Has a lot of lovely features which potentially are invaluable.

I had great difficulty with the initial installation but Technical Support was great and provided the information I needed to complete the implementation.

To create reports, the interface has to be learned, and lack intuitivity.

It was confirmed and addressed, which in turn actually increased sales, quality, and productivity.

Superb and Easy way to know monitor your Employees.

Requiring more than 10 licenses for the silent installer was hard as we only needed a few licenses.

Installation process was horrible due to technitians lack of understanding of the required installed software on machines (internet explorer).

We had particular staff members that there was a concern about questionable policy violations, in this case, running a side business on company equipment.

Add an option to block a website with one click per department or network-wide. Need to be able to see keystrokes when it is not in a chat or email.

Search, sort, keystroke catch and archive, screen shot, keyword setting, email aggregation, plus the wonderful customer services.

The pricing structure is a bit too high and it can be nullified by some anti virus software such as McAfee.

InterGuard is easy to setup for general monitor. When specific investigation is required, InterGuard provided all the evidence required.

If you have the resources available, then I would definitely recommend this system.

The user interface feels dated and difficult to navigate for users who are not very tech-savvy.

US Dollar

Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in more than 100 languages, or they can interact with your agents via audio or video chat, and screen sharing, safely and securely. 

From front-line marketing and sales to ongoing service and support, Comm100 Live Chat creates digital experiences that drive revenue and loyalty without increasing costs. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services. Learn more at www.comm100.com. 

FYI: Discover how prospective students want to be supported and engaged during the pre-enrolment phase in our latest student survey: https://www.comm100.com/resources/report/higher-ed-admissions-report-prospective-student-survey/

LongDescription

Commenting/Notes

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Two-Way Audio & Video

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Video Chat

Progress Tracking

Real-Time Monitoring

Customer Service Analytics

Task Scheduling

SSL Security

Electronic Signature

Single Sign On

Rules-Based Workflow

Communication Management

Customer Database

Offline Form

Collaboration Tools

Assignment Management

Data Import/Export

File Transfer

Call Routing

Self Service Portal

Screen Sharing

Mobile Access

Proactive Chat

Real-Time Data

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Email Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Interaction Tracking

Alerts/Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Monitoring

Prioritization

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Drag & Drop

Autoresponders

Remote Support

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Task Management

Live Chat

@mentions

Search/Filter

Multi-Language

Chatbot

Live chat, messaging, ticketing, email, SMS, social & knowledge base - all in one.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Comm100 Live Chat

In Person

Live Online

Webinars

Documentation

Videos

InterGuard is an employee monitoring solution that helps businesses track activities across emails, social media and web browsing platforms. It allows users to automatically take screenshots when predefined keywords are typed or viewed by employees, protecting sensitive information such as client lists, pricing and more. 


InterGuard lets businesses set up color-coded alerts to flag policy violations and anomalous behaviors including unusual logins, unauthorized downloads/uploads and excessive printing. The time tracking module enables managers to configure productivity ratings for each action and track employee login/logoffs, active/idle times and GPS-based locations, among other operations. Additionally, administrators can oversee employee social media usage to identify unproductivity and job-hunting across Linkedin, WhatsApp, Facebook, Twitter and other platforms.


InterGuard facilitates integration with third-party solutions including VMware, Microsoft Active Directory and Citrix. It is available on monthly subscriptions and support is extended via live chat, documentation, phone and other measures.



Keystroke Recording

Time Tracking

Email Alerts

Customizable Reports

Real-time Alerts

Timesheet Management

Employee Email Monitoring

Productivity Analysis

Remote Monitoring & Management

Employee Time Tracking

Real Time Data

Historical Reporting

Idle Time Monitoring

Risk Alerts

Browsing History

Audit Management

Behavior Tracking

Usage Tracking/Analytics

Screen Activity Recording

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Cloud Hosted: $9.99 user/month
On-Premises & Enterprise: Contact Awareness Technologies for pricing details.

Comm100 Live Chat vs InterGuard

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