I have the ability to set up password protected tabs and that is great for managerial information. I am able to communicate with my entire team effectively.

Teams is by far the best all in 1 working from home solution currently available. It has excellent quality video and audio and lots of features that make life easier.

Fantastic system that I would recommend to anyone - it helps collaboration increase hugely, and is much easier to use than its competitors.

The benefits are that we have a good, strong tool for collaboration that came bundled in a package we would be buying anyway.

The ease of use and the great UI of the application is the best part. There is lot of options in chats for everyone to respond and react to it.

Honestly, I LOVE Microsoft TEAMS and couldn't be more thrilled my company switched from webex to TEAMS.

Microsoft Teams is a great software that enables uninterrupted communication among colleagues. It is very reliable and cost-effective.

Another annoying function is that anyone can mute everyone, resulting in a confusing mess when more than one person tries to speak. A hierarchical approach to the problem would make sense.

We had this problem of not being able to connect to Microsoft Teams and the lack of a support channel we were unable to solve the problem.

We share files and other Task posts and are always concerned about someone accidentally deleting something and how we'd be able to recover or Go Back. Not sure, but it might just be my ignorance.

Teams overall is great and I’d recommend it. The platform for not just calls is good, but the internal communication that it allows for is second to none.

It is a simple, easy to use software with robust features to allow good communication via chat, and great live chat. Including blurring the background.

Also, the integration with Microsoft Outlook is apparently difficult, and according to our IT department, it was quite costly.

It's really easy to use and easy to manager, the video and sound are great quality and connectivity is reliable.

With the current pandemic situation, Teams has been a big lifesaver to us. It is easy to use, all integrated application with good customer support.

It does not obey the the OS X so not disturb setting. There is a horrible waste of whitespace.

What I like most about MS Teams is the collaborative ability it affords teams to more effectively work together, especially where operational continuity is an imperative for certain processes.

Microsoft Teams is a great app for communication among company members as it's easy to use. It comes as part of Microsoft Office package which makes it a great value for money.

Good, I have enjoyed using microsoft Teams, its a great way to get information to coworkers quickly.

I like the creativity built in with video backgrounds and the ability to choose your own pictures/themes. Definitely made some office meetings more fun.

It also has a very good customer support to help in accessibility and support of software.

For the most part, I and most of my organization struggle with Teams. It is fairly poorly designed and that comes from its clunky architecture.

Sound quality is excellent, easy to user, layout is great and I love the built in integration with OneDrive and SharePoint. Makes collaboration a breeze.

When you have a bad internet connection, the video and audio are bad compare to zoom with the same internet condition.

I have used Teams a few times as a user, I have found it easy to navigate, good picture quality and solid product really. Premium accounts are well priced too, good functions.

Not only does it provide good video and sound quality but it also enable users to utilize useful function and integration like background theme, file sharing or private rooms.

The interface is amazing and its combination with windows makes it easy to learn and use. Its a great utility for mutiple purposes.

Audio and video quality is very good. Very easy to manage and share meeting notes as you can instantly them over chat and they will persist.

The call quality is fantastic, significantly better than Slack. I was surprised that it actually offered a dark mode on OSX.

There are many creative ways to use and integrate Teams into your work day, both for productivity and pleasure.

This is such a brilliant, cost effective tool that requires little to no setup and has given us the ability to resell a really fantastic experience to our customers.

The performance is poor and it suffers of latency compared to other software under the same conditions.

It is a great tool for remote support, the price point is very good, many features of more expensive packages.

The software is easy to use but if you need customer support is superb.

Excellent product, easy to use, fits perfectly with our team. I have already recommended it to several peers.

The fact it is free for personal use is great, and the web-based tool is reliable and simple to use.

With more and more of the workforce working remotely, innovative solutions have had to sprout up overnight. Zoho assist is an extremely easy to use out of box application that is also very affordable.

It contains a visual highlight which allows you to converse with generic help in seconds and keeps you stay in touch with the specialized group.

Love the simplicity of unattended access and the great pricing. Tons of value for a non profit.

The biggest advantage of zoho assist is that it helps us obatiaing better comminciation with our team.

I don't need unattended sessions and it was great to be able to opt out of this an therefore save money.

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho.

Worst feature, some infrequent connectivity issues.

My team and I love Zoho assist and use it daily for remote customer support and even training for our techs using the recording function.

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Great, Simple Product, Fantastic Integration with Zoho Desk.

The integration with Zoho Desk is amazing. It's really, REALLY nice to be able to trigger a remote session with the click of a button, directly from the ticket.

Easy to deploy, easy to use,  great features. My experience has been great.

Simple to use and organize. Lots of useful options, branding and api integration.

It is truly difficult for me to identify a weakness.

Great tools and amazing customer service. Whenever we have an issue, they are on top of getting it resolved.

Support in the early stages was great and a free extension to the free trial was amazing - it gave me a long evaluation time and as a result, I wouldn't go to any other provider.

I love the pricing, the layout of the website, the ease  of use, the many features and functions of the program.

I love how easy it is for us to connect with customers. I also love how easy it is for our customers to understand how to use it.

Good software and price  with choice good interface.

I have not had any issues with this product so am unable to come up with a negative.

Client users are sometimes confused by a starting screen that mimics code entry but is only a splash screen.

What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

US Dollar

Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's online meeting solution.

The solution helps users store files online, manage documents, create groups and receive notifications. It is customizable for each team and users can communicate through instant messaging, online meetings, calling and web conferencing. The collaboration tool can be used to work on files within Microsoft 365 apps such as Word, Excel, PowerPoint and Sharepoint. Additional features include open application processing interface, assistant bots, conversation search, contact search, and multi-factor authentication.

Microsoft Teams integrates with third-party applications such as GitHub, Microsoft Office, Power BI, Delve, Planner, Trello and more. The application is available on a one-time subscription and support is available via phone and online help desk.

LongDescription

File Management

Commenting/Notes

Call Transfer

Online Voice Transmission

Surveys & Feedback

User Management

Personalization

Meeting Management

Real Time Screen Sharing

Two-Way Audio & Video

Application Management

Presentation Tools

On-Demand Webcasting

Meeting Notes

Document Storage

Access Controls/Permissions

Activity Tracking

Screen Capture

SSL Security

Project Management

Communication Management

Screen Recording

Calendar Management

Agenda Management

Collaboration Tools

Assignment Management

Targeted/Locked Screen Sharing

Template Management

Presentation Streaming

Private Chat

Data Import/Export

File Transfer

Call Routing

Recording

Contact Management

Availability Indicator

Screen Sharing

User Profiles

Mobile Access

Meeting Room Booking

Audio Capture

Discussions/Forums

Annotations

Role-Based Permissions

Event Scheduling

Social Media Integration

Real-Time Notifications

Host Controls

Email Reminders

Desktop/Browser Sharing

Mobile Screen Sharing

Call Conferencing

Internal Meetings

Workflow Management

Real-Time Updates

Email Management

Video Support

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Screen Mirroring

Real-Time Chat

Event Management

Chat/Messaging

Presenter Control Management

Interaction Tracking

Auto Framing

Two Way Audio & Video

Conferencing

Polls/Voting

Automatic Transcription

Remote Access/Control

Video Conferencing

Backup and Recovery

Tagging

Project Planning

Third-Party Integrations

Microsoft Outlook Integration

Multi-Participant Screen Sharing

Task Management

Live Chat

Document Management

@mentions

Search/Filter

Virtual Backgrounds

Video Layouts/Views

For Small Businesses

Multi-User Collaboration

Multi-Channel Communication

Microsoft Teams is available as part of Microsoft Office 365 subscriptions. Premium plans start at $4.00/user/month and are subject to an annual commitment. 



Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Microsoft Teams

Live Online

Documentation

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. 

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal. 

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Session Recording

Video Chat

Remote Update/Installation

Unattended Access

Diagnostic Tools

Customizable Branding

Reporting/Analytics

Summary Reports

Remote Support

Session Transfer

Multiple User Accounts

Change Management

Problem Management

Incident Management

Remote Monitoring & Management

Issue Management

For MSPs

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 
Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. 

Paid Editions: 

Remote Support 

Standard - starts at $12/month/technician (or) $120/year/technician. 
Professional - starts at $18/month/technician (or) $180/year/technician. 
Enterprise - starts at $28/month/technician (or) $288/year/technician. 
Unattended Access

Standard - starts at $12/month/25 computers (or) $120/Year/25 computers
Professional - starts at $18/month/25 computers (or) $180/Year/25 computers
Volume discounts available.

Microsoft Teams vs Zoho Assist

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