Love love LOVE the Google integration as we get 96% + our reviews from Google, so it's nice that we do not have to leave the RT platform in order to respond.

While using this software, I have encountered very little I dislike.

As a criminal defense lawyers it can be difficult to get reviews.

If you do not know the software it could be confusing.

Easy to manually add review sources instead of waiting for integration.

This is a great system to use to help others see the greatness in other softwares.

I like how easy it is to move around the website. I like how it give you access to to read and reply to customer reviews.

Overall I’m very happy with the ease of use and having all data in one spot. It’s simple to set up and can pull a variety of different data.

That I get real time updates about what is being said about our clinic so we can address issues quickly or engage with clients who had a good experience.

I love that it keeps everything in one place. The ease of seeing things on one screen beats any other software.

I personally like it because it gives me the chance to create lasting impressions with our guests by really providing great customer service.

Upon logging in the time frame is set to 2017, which is weird.

The integrations can be tricky, but technology is never without flaw. Customer service always comes through in investigating and ultimately solving or explaining problems.

Working on a management team with multiple log ins can get confusing.

A great product, great information and fantastic customer service. ReviewTrackers has been a great asset to our company and I highly recommend them.

Great information and a huge time saver. A great product for a very reasonable price.

Thank you so much to Sign Post for giving us this amazing opportunity.

Grateful to them for their skill set and their ability to keep more customers finding me.

Even though we had multiple phone calls and screen-share meeting with the representatives, we somehow misunderstood the basic features and how they were carried out.

I love that the system automatically integrates a new email into the contacts this way I capture all new customers. Also the ease of sending email for feedback.

It was pretty easy to use and that is just about it. I do like that it takes the email address out of your email and adds it into Mia.

I like the part where the Mia system makes sure you are not over sending messages and campaings. Making sure our customers have a chance to review our services is a nice feature.

Informative and easy to use. Always on time with the sending of material.

Automated review system  was good and saved me from having to follow up with customers.

I also had Signpost set up and manage a Facebook/Instagram ad which was very successful and helped me have my best holiday season yet. Great product, great staff.

It was waste of money and time. They don’t understand the home inspection business.

You also have to make sure you go through the contact list on a regular basis to keep everything up to date and to delete spam contacts that come through.

It’s a great way to increase your reviews on google or different social media platforms. It is super easy to setup and anyone can use it.

The customer support reps have been very gracious and helpful.

The simplicity of the Google Adwords reporting they created has been VERY helpful for me as a small business owner to better understand what's working and what's not.

Mia is great at sending automatic emails and follow ups at a rate that people like and will open. The call integration is a great feature as well.

Signpost is brilliant with their help they provide. It is like have an additional department in your business you can ring when you are in the weeds and there they are quickly with all the answers.

I have to say, Signpost has become a priceless employee at our company and one of our greatest investments. We continually recommend them to our clients who also own small businesses.

I feel spammy when SP is doing it’s thing. Some of my customers get annoyed too.

Very positive, very responsive and conscientious about the quality of their work and customer support.

We were confused disappointed after signing the contract and not realizing the issues until during the onboarding process.

It would send out spam under my name to everyone who send me a email.

The staff and their support, the are very responsive and offer good suggestions for how to communicate with clients and develop loyalty.

US Dollar

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review widgets, and email and SMS review requests.


ReviewTrackers collects online reviews from over 100 third-party review websites such as Google, Facebook, and TripAdvisor. Users receive a notification whenever a customer leaves a new review. The solution also allows users to analyze customer reviews using natural language-processing technology and discover trending issues and topics based on customer feedback.


ReviewTrackers integrates with Hootsuite, Zapier, and other third-party products. With API access available, enterprises can automate review requests directly from CRMs and create instant review requests after a transaction.  



LongDescription

Commenting/Notes

Real-Time Analytics

Engagement Tracking

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Text Analysis

Mobile Alerts

Email Alerts

Customizable Reports

Access Controls/Permissions

Activity Tracking

Multi-Channel Campaigns

SEO Management

Customer Segmentation

SMS Messaging

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Competitive Analysis

Complaint Management

Knowledge Management

Multi-Campaign

Communication Management

NPS Survey Structure

Configurable Alerts

Customizable Fields

Content Library

Social Listening

Campaign Scheduling

Social Performance Management

Template Management

Data Import/Export

Process/Workflow Automation

Multi-Location

Customer Experience Management

Review Notification

Content Management

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Impact Measurement

Real-Time Data

Performance Metrics

Multi-Channel Communication

Complaint Monitoring

Filtering

Benchmarking

Social Media Integration

Real-Time Notifications

Email Reminders

AI/Machine Learning

Workflow Management

Real-time Updates

Email Management

Website Integration

Event Triggered Actions

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Data Visualization

Reminders

Reputation Management

Customizable Templates

Response Management

Keyword Tracking

Dashboard

Ratings/Reviews

Alerts/Escalation

Real Time Reporting

Customer Engagement

Customizable Branding

Reporting/Analytics

Social Sharing

Review Request

Widgets

Monitoring

Campaign Analytics

Trend Analysis

Feedback Management

Customizable Forms

Social Promotion

Negative Feedback Management

Tagging

Gamification

Third-Party Integrations

Campaign Management

@mentions

Search/Filter

CSAT Survey Structure

Review Display

Review Sharing

Reviews Management

Listing Management

Brand Guidelines

Get a demo of ReviewTrackers and try their platform to see how your brand can improve customer acquisition and retention strategies in just 30 days. No credit card required for the trial.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

ReviewTrackers

In Person

Live Online

Webinars

Documentation

Videos

SignPost is a CRM and marketing automation solution that helps small businesses by providing customer feedback, referrals, reviews and insights. It is a cloud-based platform which bridges the gap between local business owners and target audiences. The software enables users to capture contacts, send automated emails and run marketing autopilot.


The software provides Mia which is a smart assistant embedded into the Signpost platform. Mia connects with purchases, emails and phones to create automated customer lists based on insights and behavioral data to send personalized messages to customers. In addition to this, SignPost helps businesses with the marketable contact lists by syncing customer data automatically.


Signpost integrates with existing customer communication channels such as phones, SMS, purchases and social media accounts. Pricing is via monthly subscription, and support options included live chat and phone.



ReviewTrackers vs Signpost

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