Some discounts would come up incorrect and consigned discounts were always wrong.

They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home.

This has saved us so much time in the way we used to conduct our daily methods of operation it’s astounding. Best choice the company has made since its inception.

I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors.

First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible.

All of our staff really like Ricochet and have learned the new workflows very easily. We'd love to see more reporting/dashboards (or an API so we can do our own analytics).

I like the ease of use and the simplicity. The customer support is also good.

From day one the Ricochet team has been brilliant kind, willing to consider changes when they make sense, available quickly.

It was a great value and a lot less money then other systems.

Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software.

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release.

I love the accessibility of  the software, all of the breakdowns of our daily sales and the ease of use.

If you have a large business or multiple locations, the reporting might be frustrating.

I would like full inventory integration. Overall, really good value for the money.

The system is actively being developed and improved which is great. We are about to expand our use of the system to include online sales, which is very exciting.

Easy of use...AND MOST IMPORTANTLY. Ease of customer service...and how quickly they can help.

Other times the sales ticket said one total that was different from what the client was charged. Client brought their bank statement in).

Ve owned my salon 4 years. This is my 3rd and thank goodness my final software.

I'm set up to send out birthday notifications but I believe they all go to Spam so my clients never acknowledge seeing the announcements with their birthday discounts.

Very easy to understand, outstanding technical support. Offers easy, learning video's.

Overall we are happy that we made the switch to this software, it is definitely the best ease of use that we have encountered.

I realize how ridiculous that sounds but if I'm searching for a con, that would be it.

Software is great; excellent for Spa and Salon Use, great customer service and price points.

Also when an appointment is cancelled there should be some type of way to track all history.

Customer service is superb. They always our calls efficiently and resolve our issues without any problems.

One of the reasons I like Prosolutions is that they are always quick to take care of my concerns or questions.

It has been a very inspiring journey and we have come to count on this company and for our loyalty we have their commitment and full tilt support. The way business should be.

I do like to be able to run reports to see what services are the most popular. I also like seeing the amount of products I have sold per item.

Tech support is amazing. Many detailed reports can be generated and the ease of booking appointments is a plus.

For a business that does not spend their days sitting at a computer with loads of time to fight the program, this  for us, does not have the value that we expected.

Not easy to learn features by a click of a button. Don’t know how to fix missed information from previous days.

I love the package set up option since so many businesses sell packages these days. Most software options are lacking that feature.

I want to say that I am truly appreciative of Stephen Wiggins. When my business took a big hit, and lost 7 employees and over $500.00 in revenue, Stephen worked with me to help me get back on my feet.

I love the ease of use and the new app available.

I appreciate how quickly and clearly customer service answers questions and works with me to solve problems.

This tells me what is my most popular product. I have been very happy with the software.

We like that we have the ability to chat with the customer support team whenever we like and they are always willing to help us find a solution to our problem as quick as possible.

We have all good things to say about our ProSolutions software. The day to day functionalities are easy to set and easy to use.

Being in Canada we are charged in US dollars for you this service.

We are very happy with them. We have used them for a long time, the software works flawlessly, and covers all the possible needs we have.

I can’t say enough good things about ProSolutions. They are by far my favorite software and favorite company as a whole.

Is having trouble, they always find me a solution and seem so happy to help.

Ease of use ,,,quality of reports and ease of integration with QUICK books.

US Dollar

Drawing from our firsthand experience in the consignment industry, Ricochet has been meticulously designed to empower store owners for the future. Our comprehensive software solution not only prepares businesses for what’s ahead but also ensures they thrive in the ever-changing landscape of consignment.

What sets Ricochet apart is its compatibility with iPad, making it the only consignment software that can be fully operated on this versatile device. Stay connected with your consignors or vendors effortlessly through the Ricochet Go App, available on both Apple and Android platforms, enhancing communication and collaboration.

Ricochet Pay simplifies your financial transactions by enabling you to process payments, issue gift cards, and send receipts and invoices via text messages. 

Additionally, seamless integrations with industry-leading platforms like Quickbooks, Avalara, and MailChimp streamline your operations, saving you time and effort while ensuring accuracy and compliance. Experience the future of consignment management with Ricochet.

LongDescription

Employee Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Electronic Signature

Retail POS

Credit Card Processing

Categorization/Grouping

Customer Accounts

Customer Database

Gift Card Management

eCommerce Management

Label Printing

Multi-Location

Self Service Portal

Sales Reports

Inventory Tracking

Real Time Data

Sales Tax Management

Touch Screen

Real-Time Updates

Reporting & Statistics

Returns Management

Returns Tracking

Receipt Management

Accounting Integration

Layaway Management

Discount Management

Commission Management

Retail Management

Point of Sale (POS)

Third-Party Integrations

Inventory Management

Loyalty Program

User Management

Price/Margin Management

Product Catalog

Fee Management

Access Controls/Permissions

Retail Inventory Management

Order Management

Transaction History

Shopping Cart

Customizable Fields

Barcode Recognition

Shipping Management

Data Import/Export

Consignment Management

For Retail

Multi-Currency

Online Store Builder

Activity Dashboard

Check Printing

Cash Management

Mobile App

Real Time Reporting

Automatic Backup

Stock Management

Customer History

Customizable Reports

Inventory Optimization

Email Marketing

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Ricochet POS - $159/month or $1599/year (billed annually)

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Ricochet

Live Online

Webinars

Documentation

Videos

ProSolutions Software (formerly Transcend) is a cloud-based suite of applications from ProSolutions Software that is suitable for spas, salons and resorts of all sizes. It offers modules for client management, appointment booking, inventory tracking, marketing, point of sale and more. On-premise deployments are also available. 


The DARCI module helps automate business management tasks such as text and email messaging, appointment confirmations, running promotions, marketing campaigns, closing reports and more. It also offers a social networking interface for sites such as Facebook, Twitter, Instagram and Yelp.


Point of sale features include the ability to check out from the appointment book interface, letting clients pay with rewards points, tracking gratuities, assigning commissions and applying coupons and discounts. Online retail tools include featured items, configurable shipping fees, an Authorize.net interface for payment processing and a product search.  


Support is offered over the phone and via online chat. Pricing is per user per month.



Booth Rental Management

Client Database

Recurring Appointments

Payroll & Commissions

Calendar Management

Booking Management

Social Media Integration

Alerts/Notifications

Client Profiles

Reminders

Automated Scheduling

Customizable Branding

Employee Scheduling

Payroll Management

Appointment Management

Client Management

Drag & Drop

Appointment Scheduling

Customer Surveys

For Salons and Spas

Customer Mobile App

Confirmation/Reminders

Waitlist Status Tracking

Client Portal

Online Booking

SMS Marketing

Customizable Templates

Online Store

Electronic Forms

SMS Messaging

Reservations Management

Class Scheduling

Scheduling

Promotions Management

Performance Metrics

Event Scheduling

Email Reminders

Calendar Sync

Third Party Integrations

1-3 employees: $69/month
4-7 employees: $99/month
8-15 employees: $149/month
16+ employees: $199/month

Ricochet vs ProSolutions Software

User Ratings & Reviews

Pricing

Product Demo & Screenshots

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