As a leading Israeli bank we chose this excellent GRC Suite.

Simplifies complex SOX management when there are many businss ubits, very helpful support team.

Problem with some chars on the Swedish language version.

Thsi company (ProcessGene) is 100% Service Oriented. Not only the technology is great, but the professional services were provided bu high quality consultants.

Can be priced when compared side by side to other similar services. Sometimes I had some trouble finding my way around.

The ERM risk module has many features but is a bit complex and requires training.

We were very pleased with the customer service and the SaaS model was excellent for our needs.

One of the best GRC solution- definitly the most comprehensive one we examined.

The software is very user friendly, featuring powerful GRC workflows, analytics and reporting capabilities.

Automated our Internal Audit process including risk assessment. Audit and personnel scheduling.

We use thsi tool for operational risk management in the mining industry.

We are happy we chose this software and recomend to use it when more than few workers are involved. Plan to extend to several thousands.

There is an additional payment for SAP Connector if you do not buy the Enterprise edition- we were not sure if to choose pro or enterprise- eventually enterprise is lower cost.

Defining complex workflows took a lot of time when not using Multi-Org and the company charges more for Multi-Org.

Good for managing multiple organizations. User-friendly, with good analytics and reports.

It was my decision to choose this tool unbelievable what it does - GRC practically for free... best solution at a fraction of the traditional price love it.

We implemented for 300 workers (SOX+ risk management), and we were happy we (I) chose this software because of the ease of use. I still recommend to use it but.

I love the asset integration and that it can pull warranty info ... that's huge. I liked the cost of it great bang for the buck.

Great product, easy to use for the tech and the client.

Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.

No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.

Amazing Tool Kit for Management & Monitoring of Service Desk.

The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.

I haven't really found anything I dislike. Our previous solution was that bad.

I really appreciate the ability to organize columns in my ticket queue according to my preferences.

The program expedites the process, makes it smooth and efficient. Really great value for the money.

I dislike the software management portion of this solution. It is next to useless if you need to manage software licenses or counts.

I like how easy it was to setup the workflow needed for the service desk to function. I did not have too many issues with creating tickets.

I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view.

We are very new to the product but I truly love the integration with the Orion Platform. It also has a great UI and so far it has been very fast to respond.

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.

Very happy and know i made the best decision purchasing this tool for our organization.

It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.

The API provided is very intuitive and has allowed us to interface in to other system we use. I would be happy to recommend Sam for the ease of use and functionary of the system.

Easy to use service desk, with many great features.

There are no way to properly federate departments with the current state.

Easy to use, great to create/track/monitor support tickets.

Their customer support is top tier and their change management workflow is one of the best I've seen.

There hasn’t been anything for us to dislike about the product.

This makes ticket flow a little difficult to work with.

US Dollar

ProcessGene is a cloud-based governance, risk and compliance (GRC) platform that helps multi-subsidiary organizations automate workflows and reduce costs and man hours in implementing GRC programs. Features include risk audits, dashboards for risk diagnosis and analysis and a workflow engine. Its compliance programs cover the USA, Asia and EMEA regulations and management of subsidiaries’ data. 


With solutions for several domains, ProcessGene includes a risk management platform that helps identify, assess and mitigate risks through various audits and configurable heat maps. It also offers a regulatory compliance tool, which provides an integrated framework for managing multiple regulations across enterprise at once. Its IT GRC software focuses on IT-related risks and helps align activities with corporation standards. An internal audit solution helps define, schedule, document and manage audit plans and results, and corporate governance functionality allows users to handle governance programs and awareness initiatives.



LongDescription

Exceptions Management

Sarbanes-Oxley Compliance

Operational Risk Management

FDA Compliance

HIPAA Compliant

Legal Risk Management

Change Management

ISO Compliance

Risk Assessment

Risk Analysis

Environmental Compliance

Risk Management

Audit Trail

Version Control

Internal Controls Management

Reputational Risk Management

Compliance Management

Vendor Management

Training Management

Issue Management

Controls Audit

Asset Tracking

Alerts/Notifications

IT Risk Management

Fraud Detection

Dashboard

Audit Management

Reporting/Analytics

Monitoring

Incident Management

Business Process Control

Corrective and Preventive Actions (CAPA)

Audit Planning

Archiving & Retention

OSHA Compliance

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

ProcessGene GRC Software Suite

In Person

Live Online

Documentation

Videos

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.


SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.


SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.



Support Ticket Management

Real Time Analytics

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Single Sign On

Project Management

Rules-Based Workflow

Procurement Management

Knowledge Management

Categorization/Grouping

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Cost Tracking

Dashboard Creation

Service Reporting

CMDB

Device Auto Discovery

Real Time Data

Performance Metrics

Service Catalog

Issue Scheduling

Maintenance Management

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Contact Database

Widgets

Prioritization

Relationship Mapping

Remote Access/Control

Supplier Management

Customizable Forms

Requisition Management

Drag & Drop

Auto-Responders

Tagging

Issue Auditing

Online Forums

Maintenance Scheduling

Task Management

Release Management

Live Chat

Inventory Management

Data Mapping

Full Text Search

Customer Support

Team - $19
Business - $39
Professional - $69
Enterprise - $89

Pricing is per month, per agent. Contact SolarWinds to request a price quote.

ProcessGene GRC Software Suite vs SolarWinds Service Desk

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