All Clearstream Reviews

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Glen

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed September 2021

Every Connection Counts

User Profile

John

Verified reviewer

Religious Institutions, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Ecstatic New User

Overall Clearstream is a great application for the money. If you use planning center to organize volunteers, group gatherings and events, you need Clearstream. Planning Center doesn't have it's own texting platform, and doesn't look to get into that arena. Clearstream is a quick, simple add on with amazing benefits.

PROS

seamless integration with with Planning Center account. User friendly experience. Free Keyword. Easy to use dashboard. Incredible customer support.

CONS

So, far I don't have any cons. I've only been using Clearstream for 1 month. Everything has gone great and I'm looking forward to finding new applications for the service.

Reason for choosing Clearstream

Price, Customer service

Cameron

Education Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2024

Great service!

PROS

Very efficient texting application. Easy to use for mass messaging and creating groups/lists. Features including polls and integrations.

CONS

I haven't encountered anything that I dislike about this application.

Duncan

Religious Institutions, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2021

Review

Good communication but limitations

PROS

Ease of use. Accessibility to recipients.

CONS

I would like to be able to include images and this doesn't allow that.

Reasons for switching to Clearstream

Recipients complaints of needing an app to access messages

Joey

Religious Institutions, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Love Clearstream!

Great customer service and love the layout of the software. Glad we signed up.

PROS

We got it because we got a landline and still wanted people to text our church. Love that people can text us. Organization is great, customer service quick and love planning center integration.

CONS

Wish we had an unlimited option for texts. We have another service we use for mass texts because of that. If that was better we would totally go fully with Clearstream. Maybe a rollover option would be better?

Reason for choosing Clearstream

I signed up because compared to other options at the price I got more texts. Plus it was designed for churches. I am so glad I went with this instead of Gloo simply because of the customer service from Clearstream. The best!!

Reasons for switching to Clearstream

We were switching to a landline and still wanted people to text the church.

User Profile

Moly

Verified reviewer

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

Wonderful Software

In my view it will be one of the effective software.I love to reccomend others to use.

PROS

This is very effective software.it help me alot in my regular activities.i use it everyday.This software work very fast to perform my duties.

CONS

This is take huge space.i think they can update their app.it will be more user friendly.sometimes this app not response properly.

Arturo

Education Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Clearstream Review

PROS

I like the 3rd party connectivity, it makes everything smooth.

CONS

That there is not an ongoing thread with clients.

Brittany

Non-Profit Organization Management, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

User Friendly

PROS

The price is affordable and the software is user friendly!

CONS

I genuinely have not found a con with the software.

Lela

Education Management, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Clearstream Review

PROS

The easy accessibility and features offered.

CONS

I don't currently have and Cons when it comes to Clearstream.

Kim

Religious Institutions, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Our church loves Clearstream

We have made good use of Clearstream and have positive reviews about the ease of messaging

PROS

ease of entering subscriber information, messages are sent quickly, easy to organize lists and groups of subscribers

CONS

the website is sometimes messy to navigate, can't edit subscribers phone numbers

Matt

Religious Institutions, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great for communication

PROS

Love that I can send out text blasts to all of my parents and students, as well as hear back from them when needed.

CONS

Manually refreshing integrations, I would wish that it would be doing that for me.

Brent

Religious Institutions, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great Service Great Price and Only Getting Better

Fantastic! I am convinced I made the right choice.

PROS

Help is quick and real, not a bot that I can tell. They take my feedback seriously for future potential improvements.

CONS

Extra credits to use an emoji in a text.

Reason for choosing Clearstream

Built for churches. And the price is fair.

Moresa

Religious Institutions, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

House of Prayer's Review

Clearstream so far has been a game-changer in helping us stay in contact with new and old attendees of our church. We are looking forward to utilizing all of the features in their fullness as we get more comfortable with how everything operates.

PROS

I appreciate the amount of features you get with Clearstream at an affordable price. I love the mass texting, scheduled texting ability, keyword integration, and the endless subscriber lists you can create. I also love how simple it is to navigate and use the system. Additionally, the texts with MMS addition looks really clean on the phone.

CONS

I wish Clearstream would allow you to add videos without having to insert a link. We would love to send videos to our new visitors and have them pop up immediately for them. I also wish the extra credits you have for the month would rollover to the next month as other mass text messaging systems do.

Reason for choosing Clearstream

Clearstream generously provided a longer free trial than most other products which was quite impressive. Their features seemed useful and effective for our church's needs for a reasonable price. Also, Clearstream's website looked clean and clear to navigate.

Vendor Response

Hey Moresa, Thank you for taking the time to share such awesome feedback with our team! We really appreciate it! Regarding message credits, monthly credits do not rollover. Each month on your billing date, your credits renew to your plan's allotment. That said, you can also purchase additional credits that do rollover from month to month, and they are the last credits used each month. Pricing for these is found at the bottom of this page: https://clearstream.io/pricing/. Thank you again for sharing such wonderful feedback with us. We have all been encouraged! Please always feel free to reach out if there's anything we can help with. :)

Replied March 2023

Nikole

Religious Institutions, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Best texting tool

Customer service is quick and easy; we have not had any problems.

PROS

We use Clearstream with Planning Center Online. This makes texting easy to use based on our current church management system; we won't lose contact data and we can start workflows to keep people connected and not fall through the cracks. Texting is reliable, VERY easy to use, and the scheduling aspect makes the use of the user's time more efficient.

CONS

It would be awesome if Clearstream would integrate with Giving/Contribution platforms. Most giving platforms have very poor texting ability, and are limited. If Clearstream could integrate, then people could text through a more reliable and easy to use platform, i.e. Clearstream.

Reason for choosing Clearstream

We only wanted texting, not email. So we went with more bang for our buck.

Reasons for switching to Clearstream

Needed reliability of texts going out, and the ability for people to reply to a text message

Greg

Religious Institutions, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2021

The fix we've been looking for!

We absolutely LOVE Clearstream! It is the final fix to a problem we've faced for many years. As Student Pastor, I send out a lot of texts communicating to our parents and students alike. We've used other services that weren't reliable or didn't work for some of our subscribers. Clearstream is an absolute home run for us. We have consistent, reliable communication being received by all our subscribers every time. It's easy to setup, easy to use keywords, the opt in feature is EXACTLY what we were looking for, and the price literally can't be beat. If you're looking for the best option for text communications, you'll find it with Clearstream.

PROS

Ease of use, setup, text to subscribe feature, use of keywords, reliability to hit all subscribers

CONS

My one complaint with Clearstream is that I would like to see more available characters per text. To get out all the info I need to communicate, I find myself using 2 credits with almost every text.

Reason for choosing Clearstream

I used a trial of other services and they just didn't make the cut. Clearstream was the clear choice from the get go.

Reasons for switching to Clearstream

This was an old app I found almost a decade ago and the app developers had clearly given up on it. It was never updated and just didn't fit our needs anymore.

Eddie

Religious Institutions, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Best option out there. By far.

The customer service is incredible. And the product itself is just as good.

PROS

The customer service is incredible. And the product itself is just as good.

CONS

I wish the PCO integration was a little more robust, but it certainly gets the job done without needing a third party like zapier to get it done. I wish I could manage credits used by user, not just sub-account. Here's a crazy idea.. Get a plug in like Jasper AI and let me hit button like I do to "shorten links" that woudl rewrite your content to fit under 160 characters. Now THAT would be helpful. That's probably what I spend most of my time on.

Reason for choosing Clearstream

Price, integrations, customer service, users/subaccounts

Kaitlin

Religious Institutions, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

New to using

PROS

We are still learning the in's and out's of Clearstream. We love the functionality of the program, and are excited to continue using Clearstream for all our needs.

CONS

We are still learning the program, we have nothing negative to say.

Reason for choosing Clearstream

We liked the price point, the integrations, and the free trail and customer service conference call to help with starting up the account

Reasons for switching to Clearstream

One call now- had a lot of glitches and was costly Planning Center- had a data breach and turned off the text service until they could resolve the problem. We needed to be able to reach our church family.

Ryan

Religious Institutions, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2019

Heartland Pride Review

It's been good, i've used it now at two different churches. I like it a lot but it is more on the expensive side.

PROS

The reliability and user friendliness! I also like the different keywords and the amazing customer service!

CONS

I wish you could see the numbers when they unsubscribe and also the price is a bit expensive.

Reason for choosing Clearstream

They were not on the top ten texting service that I found on google but since I have used them before and because the amazing customer service, this was the main reason I returned and even chose Clearstream over cheaper or better priced companies.

Reasons for switching to Clearstream

Tatango raised their prices and a new co-worker who was hired recommended Clearstream.

Tyler

Religious Institutions, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed September 2023

Fantastic Product

Clearstream has been fantastic I will continue to use it and recommend it

PROS

I love how clearstream works with planning center and pulls contact information from it and uses it to launch workflows as we follow up with guests

CONS

I thought I would be able to schedule messages to specific dates in workflows, but this has not been a huge con

Reasons for switching to Clearstream

Text in church was clunky and not intuitive and also more expensive

Anonymous

2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Great mass texting solution

PROS

Clean UI, easy to use. You can get up and running very quickly. Their pricing model is clear and time to value is very high. Their preview capabilities and list management is very nice and easy to use.

CONS

Contact database integration is very specific and it's hard to enrich contact information unless you're using their specific contact DB integrations. I wish their email shortener had the ability to customize more because it doesn't work with variable parameters.

Reasons for switching to Clearstream

Just works out of the box with minimal setup. Twilio is very advanced for repsonse management but it's too difficult to setup.

Dean

Religious Institutions, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Great Investment for Our Church

Initially, I signed on for Clearstream to follow up with new worship guests, but I began sending our weekly texts for prayer requests from the congregation at large and that has been our biggest use of Clearstream. I love interacting with the members of our church via texting and NOT having everything have to run through my personal phone.

PROS

Clearstream is easy and intuitive to use both on the computer and in the app. I am grateful for the way I can respond to messages, send messages, schedule messages, and manage my user lists quickly. I also love that I can track interactions with specific messages on the message dashboard.

CONS

I would like to be able to edit users info from the app.

Reason for choosing Clearstream

I chose Clearstream because of the dashboard tracking features on the website, the instant updates to the app, and the price point was just what our budget needed.

Jen

Religious Institutions, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

New to Clearstream & Loving it!

Overall, it's been effective, user intuitive & and an amazing resource for our teams - I'm excited now that we're through the Christmas season - to get some of our other departments on board, because I think it will be a great ministry tool for us to use church-wide.

PROS

We are still fairly new to Clearstream & we are loving it! What I love most is that is is so easy to use - our volunteers & even our least "tech-savvy" team members have been so impressed at how easy it was to learn & integrate into our current workflows. The customer service has been fabulous as well - quick response times to the simplest & most complex questions - that what a significant factor for us when we were choosing which platform would be the best fit for us. It's also been a huge benefit to us to have sub-accounts & multiple users/Admin per sub-account - this was unique to Clearstream & has been even easier to navigate than we had anticipated.

CONS

With any software there is certainly a "wish" factor. So not necessarily what I don't like - but what I would love to see added. One of the only things that CS did not have that some other texting software offered was the option to have email integrations in workflows - which we had had previously with Text in Church & it was one of the only disappointments when we decided to switch over - because our previously established workflows had included this feature. I think that the features we would love to see integrated would be for more friendly "workflows" with our CCB groups rather than via keyword. It would also be amazing if we could somehow pull specific people from an existing CCB group/subscriber list without creating a new one (if that makes sense). i.e. we have a Guest Services Volunteer Group that we have created weekly messages for - but if there were a way to checkmark specific people (those who were scheduled for a particular week) from with an existing list/subscribers - rather than having to type them all in individually. In an ideal world we would have two-way integration with CCB :) Also - I'm not sure what the answer would be, but we have a team of 20+ people managing our prayer request inbox & for the most part it has gone remarkably well. The only thing that got a bit muddled was that the only way to remove a text stream from the inbox was to archive it - thought maybe a "flag" or "note" function could be helpful for us to follow up.

Reason for choosing Clearstream

My answer here is similar to the one above -We needed multiple users on multiple accounts & a way for us to manage large text pushes to our congregation & to have teams manage personal responses to those texts. Clearstream made navigating muti-account/multi-keyword/multi-users simple & user friendly. Something we didn't find when looking at your competitors. We needed a product that volunteers would be comfortable learning and using - having Admin/Editor features was a big deal for us, since we wanted church volunteers to be able to use the software, but wanted limited access to our church database. Customer Service! - as I was doing research & working with various companies, I documented the response time to my questions - Clearstream blew the competition away! Seriously, no one else was even close.

Reasons for switching to Clearstream

We were looking for a texting platform that enabled us to have multiple users on multiple accounts - a way for us to manage large text pushes to our congregation & to have teams manage personal responses to those texts. We were also looking for a product that volunteers would be comfortable learning and using. I am new to my position at Riverside & my first assignment was to assess our texting platforms & find the best fit. I knew NOTHING about texting software when I started - after 2 months of research, Clearstream came out FAR above the rest. The quick response from your Customer Service team to the plethora of questions I sent their way was phenomenal, and gave a newbie like me the confidence to communicate well with our staff & administration as we walked through the decision making process & also gave me confidence as we moved forward - knowing that if we ran into a snag or question along the way, there were answers just a quick message away. The texting speed was also a strong consideration for us, texts through our previous software was considerably slower - which meant it could take as long as 10-15 minutes to send out a churchwide text. Cost was also a consideration - and Clearstream was very competitive! Once we are completely switched over we estimate that we will be saving $28/month - which was a pleasant surprise.

Pieter

Religious Institutions, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Powerful and Reasonably Priced

We love it, it's easy to use and allows us to reach our audience in a reliable manner.

PROS

The interface is great, it is a feature-complete solution that allows an easy entry into mass-texting. I love the focus on Church/Religious Organizations.

CONS

While Clearstream is reasonably priced, sometimes I wish the pricing structure was a little more affordable. The plan structures don't always make sense because if we need more than our monthly plan allows, the additional credit cost is quite expensive.

Reason for choosing Clearstream

Mainly price

Kristen

Religious Institutions, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2020

Perfect for communicaton

Really glad we are subscribed and will continue to use this for our church.

PROS

I like that we can communicate with people that are desiring regular communication without creating a massive email. It helps us get the most important information into their hands quickly. We also know that people will read a two-line text over an email.

CONS

Importing subscribers and adding subscribers to specific lists seems overly difficult.

Reason for choosing Clearstream

Better options

Tanner

Religious Institutions, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Ray of Hope Church

Saves hours of the day texting people.

PROS

VERY EASY TO USE and reaches a lot of people fast

CONS

EXPENSIVEI hate the cost per text per characters, most messages need to cost 3 tokens, and one complaint i have is it was NOT stated that it would cost more for larger texts or pictures at any point while i was shopping this item before i signed up. Not that i would undo using the product, its awesome, but man it costs a lot for a church on a budget that has a lot of people to reach at the same time. People dont directly tithe to the 'texting' ministry and the elder board seeing it costs $3000 or more a month to get the amount of tokens I would prefer to have would not work.

Reason for choosing Clearstream

i did shop alternative products.I chose clearstream because they market towards and are designed for churches.

Vendor Response

Hey Tanner, Thank you for taking the time to review Clearstream! We are so glad it's been easy for you to use overall. I'm sorry Clearstream has been so costly for you guys. I wanted to send a few suggestions on ways to help stretch your credits: 1. Sending less MMS (picture messages) will greatly decrease the cost of texting. Each picture message uses 3 credits/recipient, whereas a normal text only uses 1 credit/recipient. 2. Shortening your message header to be an acronym for your church name. 3. Using the Notes feature when you need to send a longer message. Notes allow you to include a lot of information as an attachment to your text. If you have any other questions or would just like more help, reach out to our support team! We would love to jump on a call/video call and help however we can! Thank you again for your review. Thanks,

Replied November 2022

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