The modular panels are very helpful and the design is pretty intuitive when you're constructing your email. I don't typically like drag-and-drop functionalities but this one does it pretty well.

It's been great and their customer service is really nice. They also offer referral discounts which is awesome.

It's incredibly intuitive, easy to create quality content, has good reporting tools and customer service.

The functionality of the email campaigns are great and we feel like we're just scratching the surface when it comes to their capability.

Our organization is unsure of if this is a problem with the company or Gmail, but that is one obstacle we have come across.

Constant Contact enabled us to influence our customers and win them over. This product is a great tool to help businesses achieve their goals and grow by increasing their online presence.

Amazing product to keep in contact with our donors and community partners. Social media integration works very well.

Overall, my experience since moving to Constant Contact has been great. It's easy to upload contact lists, create segmented lists, send and schedule campaigns, and build slick emails and newsletters.

This software can organize all of your email lists. It can also help create some really amazing promotional/news letter products to help the client stay connected with all of those emails.

Relatively easy to use and it accomplished our goal of reaching out to our customers on a regularly scheduled basis. For the price point it is very effective.

The only complaint (and it really isn't a complaint) is that they don't have a local feel to them. We are in a tough market.

Dislike with the Marketing program that you can only have 3 users on the product. Lost of times we needed more users.

Being contacted at inconvenient times by pushy, aggressive representatives who would take offense if you didn't have time to talk with them.

You don't pay more for the design, you pay more for the amount of emails you want to send it to. Also, customer service is HORRIBLE.

The feature that I like the best is the ability to manage the communication to a variety of people and split it into smaller groups if I need to.

I really had a poor experience with Constant Contact. I was so frustrated each time I had to work with it.

It integrates with Donor Perfect to keep track of correspondence with our donors. It allows for mass communication and the statistics are very helpful.

I love the constant contact platform. It's very easy to use and allows for seamless email marketing creation and distribution.

The gym was never opened again and they kept charging us for more than a year. They are refusing to refund the charges and did not stop charge our credit card until we cancel it with bank.

I liked that it was easy to manage contacts and subscriptions, as well as time the email releases. The engagement statistics are excellent.

Being able to contact our entire congregation pushing 1 button is awesome & it's super easy to use.

When we started on the platform it was in transition from an older version so the interface was a little confusing as there were legacy options available alongside newer ones.

The software is easy to use and puts all of our reviews across multiple communities and multiple review sites into one place for easy management.

They are great for the price - it allowed me flexibility and the ability to respond to reviews or even request them.

Everything is available at your finger tips. Product quality at a very competitive cost.

Compared to others, Reputation.com provides easy-to-understand data that doesn't require a PhD to decipher. Additionally, the price for their product is much better than the competition.

The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

When our original account manager left he company the new account manager wasn't as invested in our relationship, which was disappointing.

Our account manager is super responsive and always pleasant.

No drop off data when a customer uses a survey. No reporting on Surveys when individual surveys.

It's very user friendly for both myself and my clients. Asking for a review whether via iPhone or PC is VERY easy and user friendly.

Our account managers are fantastic. Very good at communicating promptly.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

This is a great product with good management and customer support when it comes to following up with reviews.

The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive.

Overall experience is above average in regards to recommending to others, as well as the ability for Reputation.com to satisfy our business needs. No major issues, and the support team is great.

The only good thing about this company's product is it's ease of use. Unfortunately the data you have to use is inaccurate.

The best thing about this software would have to be that you can communicate with other businesses which sold me right away.

Easy to use for our employees who have a varying background in technology. A great variety of products that can be packaged to meet our different needs for each community.

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week.

The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.

The software is easy to use, and the support staff is proactive and easy to reach and communicate with.

When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints.

I love how all review sites are in one place. The survey builder is easy to use and pretty flexible.

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

US Dollar

Constant Contact delivers for small businesses with tools to simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, Constant Contact aims to help users build strong connections and generate results.

Constant Contact aims to help users:

- Grow their audiences
Build a list fast with landing pages, social media lead ads, and more.

- Deepen customer relationships
Create professional emails, segment the list and automate messages to drive more engagement and sales for a business.

- Simplify social media
Create and manage social posts and ads to generate awareness, drive leads and promote growth.

- Sync with the apps already in use
Connect with digital tools already in use to grow and sell more online.

LongDescription

Real-Time Analytics

Engagement Tracking

A/B Testing

Cataloging/Categorization

Sales Analytics

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Newsletter Management

Social Marketing

Site Intercept Survey

Email Monitoring

Skip Logic

Lead Capture

Activity Tracking

URL Customization

SEO Management

Customer Segmentation

Templates

Subscription Management

Drip Campaigns

Real-Time Monitoring

Multi-Account Management

Marketing Calendar

Pre-built Templates

Order Management

Credit Card Processing

Shopping Cart

Audience Targeting

Calendar Management

Automated Publishing

Customizable Fields

Campaign Scheduling

Shipping Management

Social Performance Management

Template Management

ROI Tracking

Data Import/Export

Randomization

Campaign Segmentation

Email Tracking

Promotions Management

Email Campaign Management

Campaign Planning

Email Templates

Subscriber Management

Email Distribution

Contact Management

Content Management

Preview Functionality

Lead Management

Multi-Currency

Email Marketing

Mobile Access

Social Media Monitoring

List Management

Performance Metrics

Click Tracking

Media Library

Marketing Automation

Landing Pages/Web Forms

Event Scheduling

Question Branching

Social Media Integration

Event Ticketing

Email Reminders

Customizable CTAs

Workflow Management

Dynamic Content

Event Triggered Actions

Response Validation

Multi-Store

CAN-SPAM Compliance

Reporting & Statistics

Segmentation

Website Visitor Tracking

Automated Scheduling

Event Management

Customizable Templates

WYSIWYG Editor

Team Management

Image Library

Lead Nurturing

Response Management

Social Advertising

Event Calendar

Website Management

Discount Management

Mobile Optimization

Spam Blocker

Support Audio/Images/Video

Customizable Branding

Reporting/Analytics

Contact Database

Mailing List Management

Campaign Analytics

Lead Qualification

Feedback Management

Constant Contact prices are monthly, and based on the number of contacts in users email list or database.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Constant Contact

Live Online

Webinars

Documentation

Videos

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface. 


Professionals can utilize Reputation.com to quickly create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platforms. Additionally, administrators can create role-based dashboards to centralize ticketing and issue resolution processes across all channels.


Reputation.com is an AI and machine learning-enabled platform, which facilitates integration with several third-party applications such as CitySquares, Facebook, DemandForce, DexKnows, Uber, Waze and more.



Constant Contact vs Reputation

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