About Reputation

Reputation.com is a SaaS solution that helps large enterprises collect, respond and manage customer feedback across multiple channels. The platform lets users gain a 360-degree view of the brand's online reputation and improve customer experience by managing reviews, business listings, social media accounts and surveys on a unified interface.

Professionals can utilize Reputation.com to quickly create customizable surveys, receive client response through SMS, emails or location-specific kiosks and assign personnel to resolve customer concerns or complaints. It comes with a business listings module, which enables managers to audit and claim locations’ listings across online maps, directories and search pages, ensuring data accuracy across platfo...


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Supported Operating System(s):

Web browser (OS agnostic)

140 Reviews of Reputation

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(70)

70

4 stars

(51)

51

3 stars

(10)

10

2 stars

(5)

5

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 140 results

March 2019

Ryan from The Tombras Group

Verified Reviewer

Company Size: 201-500 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2019

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros

1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

Cons

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

September 2019

Jeff from Cayuga Medical Center

Company Size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Good...once it's set up

Pros

Easy to use and works exactly as expected.

Cons

They way undersell the amount of time it takes to set up the platform.

Reasons for Choosing Reputation

At the time, they were using two different platforms to track reviews and manage listings. I believe this has since changed.

September 2019

Tiffany from Wasatch Property Management

Company Size: 501-1,000 employees

Industry: Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

September 2019

Neutral

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Reasons for Switching to Reputation

We did not have any reporting functionality and we loved what Reputation had to offer in this aspect.

January 2020

Holly from Bravo Cadillac

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Very reliable

I would recommend for any business who needs to respond to reviews.

Pros

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Reasons for Switching to Reputation

They were no longer in business with our industry.

April 2021

Mitchell from Thompsons Family of Dealerships

Company Size: 51-200 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

April 2021

Simple works

I like the system because of how easy it works. We know more about our presence on the web with basically zero effort.

Pros

We have Reputation.com for our GMC dealer and they have a deal with GM for all dealers. It's inexpensive at just $100/month and they send review notifications anytime a review hits the web for us anywhere to keep us aware. They can respond to reviews for us, but we choose to do so ourselves. It's easy and simple but it works. We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

Cons

You have to pay to play for upgraded features, but that shouldn't be a con. There is basically nothing to dislike because it does the job.

Response from Reputation.com

Replied April 2021

Hi Mitchell, Thank you very much for taking the time to leave us a review. We are glad to hear our solutions help your team to effectively monitor all reviews and your online reputation. We always strive for a 5 star review. If you have additional constructive feedback, please reach out to our team and share your thoughts. We definitely appreciate your feedback. Have a great day!