But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help.

When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

Any questions that we have are quickly answered. I can recommend this software without any reservations.

The only problem I had was getting rid of old accounts.

City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used.

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle.

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great.

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful.

I have had instances when the customer status is inactive and I'll go back and find a credit balance on the account of this penalty. I just have to watch for then and take off the credit balance.

All in all, very AWESOME. Thanks to the crew and I just Love the waterworks program.

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues.

It is very user friendly and Terri and John are always there if you have a problem. I would highly recommend this program to any utility that is looking to improve their.

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue.

Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent.

We are very satisfied, and we wish all of our software was as easy to use.

The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.

Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use.

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training.

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance.

If i get stuck i will call Terri, and end up saying duh.

The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.

I like working overall  with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable.

The ability to make a payment ($200/max per transaction).

Cubic is an easy system to navigate and makes bill and statement printing easy. If customers have any questions about their bill I'm able to find the answers easily and quickly.

I like how easy CUBIC is to use the most. Navigating through the different screens and options makes answering customer questions so simple.

Outdated website - that has seriously not been updated since 1992. Lacks basic reasonable functions and feature to manage an account online.

This program is fairly easy to use, but the Program Support from Frey and Company is outstanding.

It has been a good system for our small Village.

I have used 2 different billing systems previously & CUBIC is hands down the best. We are all very happy with the decision we made.

Wonderful experience thus far, training was great and Adam continues with excellence support on the daily.

But there are a lot of steps to do on somethings to accomplish a task. Thank goodness for the Customer Service Support.

Maybe by the next round of reviews, I will have a dislike or two.

Also, there is no way to select a different number for a print out on my bank deposits, set on 1, but I need 3.

Your failure to provide reasonable online account management is not an excuse to overcharge, misinform and steal from customers.

The training you receive is amazing and this helps a lot knowing that you can always call and talk with someone and they can typically assist you.

Overall, my experience has been good with it. Frey has great customer support to help navigate the difficult things.

Working with utility payments are very easy and super easy to see what all is happening within an account. Customer service is so much easier with this software.

The software is very adaptive. You can add multiple fees or taxes, you can also create billings for multiple types of utilities.

I have yet to find anything I dislike with CUBIC.

What I love about cubic is the remote service if I mess up I have a team that can come in and help me.

Automation and user friendly data base, and the interface to our General Ledger.

It was an easy transition and that speaks volumes to the IT Support personnel. All modules we have are very user friendly.

Wonderful experience thus far, training was great and [SENSITIVE CONTENT HIDDEN] continues with excellence support on the daily.

This can make our large user report difficult, because it treats each one of those accounts as a large user, however the real large user is just the school.

CUBIC is very powerful and can do a lot of things for utilities.

Consolidation of user accounts is difficult. The local school has multiple meters, so each meter has it's own account.

A few of the features have allowed our billing process to be shortened by days. Customer service is fantastic.

US Dollar

A multi-functional software solution designed specifically for the utilities industry, AMCS Utility Billing takes care of meter reading, billing and customer communication. Built on an intuitive user interface, it provides self-service features to view statements, pay online, and submit service requests through a customer portal.

LongDescription

Metered Billing

Recurring/Subscription Billing

Penalty/Cut-Off Processing

Customer Accounts

Meter Data Management

For Electricity

Service Call Management

Rate Management

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Email Management

Alerts/Notifications

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

Plant Management

For Natural Gas

Alerts/Escalation

Asset Lifecycle Management

Billing Rate Management

For Trash

For Cable

Workforce Management

Non-Metered Billing

User Management

Audit Trail

For Internet Service Providers (ISP)

Call Data Records(CDR)

For Telecommunications Industry

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

AMCS Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

CUBIC is billing software that helps businesses in the municipal sector utilize a billing and customer information platform to handle utility operations. Users can handle customer information, bills, usage, payment history, cash receipts, and reports on a unified interface. 

CUBIC allows businesses to conduct searches related to account inquires based on multiple criteria, update and add data in real-time, and create receipts. Additionally, businesses can gain insights into customers, services, rates, and routes, and more using reporting and statistics capabilities.

AMCS Utility Billing vs CUBIC

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons