Been using Heartland at our business for a year and a half and have had no major issues.

Also, their pricing is beyond convoluted so I have no idea what I'm paying for, but I do sense my rates rising.

When we started Heartland worked fine compared to our old processing company. Then I found out I could get a much cheaper alternative.

The integration process is super easy and support is also very good. We never had any problem with them in the past 2.5 Years of integration with them.

Heartland was great for a payroll company. It provided many details, notifications, and great tools.

It's a great tool to be able to take payments and allow people to make payments online. We have had great success with integrating the platform onto our website.

Overall, it is a great software but we just found something else that was better suited to our company.

It can be difficult to go back and find transactions in the system.

Nice customer service reps.  Delivery was great.

The people are so friendly and helpful when you need help. The software is very easy to use.

I finally spoke to B[SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Timely processing, along with helpful agents and easy access to the website. Good delivery time even with short notice.

Heartland debits fees from our account and then doesn’t deposit the sales. This problem has been occurring for two months and Heartland has shown no interest in fixing the problem.

They provide complete test cases and test API to verify and implement a solution.

We were charged for 3 months after attempting to stop our service.

Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to.

We were told no monthly fees and no contracts.

What I liked most about this software is the ease of use.

I think my favorite feature is being able to email/text the receipt straight from the platform. This creates seamless communication with the customers.

Of course, this is because I am receiving money but it is also because I feel assured that Heartland has done it's job efficiently and effectively.

Heartland is the source of our biggest problem right now, and we’re a restaurant during a pandemic.

They have quality service and support. They have easy to understand billing and statements and have kept a competitive rate.

Customer service has been top notch with clarity and ease of communication. The system is easy to use also with payment processing and deposits.

We’ve been shut down in one form or another for over 12 months and having Heartland hold back 100% of our credit sales during this is seriously catastrophic.

Switching to Heartland: one of the worst mistakes we’ve made.

I love how easy it is to pull our check stubs and read them.

When I called customer service it would be at least an hour to deal with them. For each area of information... refunds, statement, charges, there are different logins.

Overall, Heartland is a great tool. I've used others in the past, but this one is one of the best.

I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

Dashboard and reporting are difficult to use. We were given two different websites to login to, but never given training on where to look for transactions and reports.

Overall been very happy with Heartland Payment Processing. When we have had questions or concerns, their customer support has been exemplary.

I find the payment processing at heartland very efficient, it provides easy refunds and corrections at relative speed.

They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working.

Payment processing works well, but the user interface is confusing and cumbersome.

Heartland Payment Processing is simple and user friendly. We are a fast paced business and processing payments quickly is necessary.

Customizable to processes. The best customer service responsiveness that I have ever encountered during implementation and after.

Month was a great idea win-win. It also allows a customer to obtain services without paying a large deposit.

They also like the daily visibility to their usage and charges so that they can monitor and track that in order to make changes and save money.

A returning customer with an old debt to obtain services and pay their old debt at a percentage each.

As I already stated, bad debt were reduced dramatically.

Most of the  problems we have had is from user error and just not knowing the product as good as we should or having forgot how to do something. This software has worked well for us.

It is very easy for customers to use in checking on their balances. The ability to use the web or the mobile app give the customers many options to monitor their account when and where they desire.

Account in  a positive status. They have a great customer service team at the ready, to answer any questions.

The software is easy to maneuver around and is dependable.

We have used the pre-pay product with huge success for seven years. The product is a win-win for the utility and the customer.

Since MLGw is the only utility company in Shelby County we have many customer that have left a debt with us.

The support we receive is very good and quick to respond. Since we started using this product several years ago, there has been little problem/breakdown of this product.

Cost savings, Customer appreciation and Education on Energy Usage.

The MyUsage Customer Portal provides our customers with a new way to monitor and pay for their utility services.

Can't say enough good about the product. When we need Exceleron support, they quickly resolve any issues.

It has so much useful information all in one place for the utility and the customer. The staff at MyUsage have always been helpful and respond to my inquiries so quickly.

The software was an almost seamless integration with our existing system. We loved that it took a lot of pressure off our collection department.

I have been using Myusage.com software for over 10 years and am extremely happy with it.

US Dollar

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments. 


Heartland integrates with most point-of-sale systems, and a mobile app is available for iOS and Android phones and tablets. The Mobile Pay app and Mobile Reader accept EMV chip cards, contactless (Apple Pay/Google Pay), magstripe, cash and checks. Ecommerce merchants can set up an online portal for ordering, selling products and collecting consumer payments. Bill payment is available for businesses such as medical practices, local government, utility providers, and more. 


Heartland supports hundreds of payment options with fair pricing and full disclosure of fees and agreement terms. A supported hosting service is also available for securely storing customer account information. 



LongDescription

Electronic Payments

Recurring/Subscription Billing

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

In-Person Payments

Online Payments

ACH Payment Processing

Activity Dashboard

Invoice Processing

Reporting/Analytics

Point of Sale (POS)

Search/Filter

Gift Card Management

Payment Processing

Data Security

Contact Heartland payment systems for pricing details.

Email/Help Desk

Phone Support

24/7 (Live Rep)

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Heartland Payment Processing

In Person

Documentation

Exceleron's MyUsage suite is a utility management solution that assists utility companies with implementing robust payment processing and monitoring for customers. Supporting over 500 paysites, MyUsage enables customers to pay retail and web payments from just the touch of their phone. Utility companies can also successfully implement prepay programs by providing customers with the opportunity to control and monitor their accounts.  


For energy management, pre and post-pay consumers can monitor daily energy usage so they can understand how their behavior or additional factors affects usage. MyUsage can implement usage monitoring into any existing web portal and smartphone app. 


MyUsage is available for mobile devices via iOS and Android app. 



Heartland Payment Processing vs MyUsage

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