I have always been very have with the quick and very helpful Customer Service. Highly recommended company.

The ability to communicate with add on software is great. Having a portal where employees can make payments online is a great way to adjust to the COVID curve.

The cost has been beneficial for our small village government institution.

Human error is the #1 problem in utility billing.

Overall this has been a great fit for us. I would recommend this software to any entity doing utility billing.

The partnership with invoice cloud. Creative tech fir printing and mailing.

The software system itself is very user friendly, easy to adapt to your billing needs and easy to follow and set up customers for billing utilities.

The ease of which it integrates our daily workflow. From billing customers to receiving payments of all kinds.

We feel confident that the system is secure, reliable, and have ease of use to move along our business quickly.

When I have had to call for help, I have received fast and beneficial help.

Good software for the price but annual support is expensive for what is received.

Michele has been wonderful to work with. We can't say enough great things about her customer service and willingness to meet our EVERY need.

Easy to add customers and and navigate through the readings, payments and billing. We are a small company so it is great for our needs.

Ease of entering payments, adding new accounts.

They were wonderful with implementation and our database import. The support team is quick to get back to you and very helpful.

Overall the cost is great, we halved our annual support services costs  and it enables us to do ACH payments without any charge from El Dorado.

Flexibility, ease of use, customizability, integration with Invoice Cloud.

The software has learning curves, as with all software. Has all modern features, billing, water meter recording, link with tablet nice feature.

This product is easy to use, very user friendly.

I like the format of the statements. Running statndard reports and creating statements is relatively easy.

I liked that it was easy to learn and I was able to start processing things quickly without much assistance from anyone else.

Program was disorganized and difficult to use.

It is very inexpensive, easy to use and the customer service is superior.

Cost can be considered a little high and sometimes tricky to move around the site. Hard to use for new users.

We get an error in the billing history and it kicks us out of the system.

It is on the same order as the old program I had. It was loaded onto my computer rather quickly and tech support is great.

I use this program daily at my office very easy to use, gives all the information I need.

The help section is awesome as well as the programmer  who is very responsive and knowledgable and willing to go above and beyond to help you.

Eldorado is a great company, they know the ins / outs of the billing world and are able to assist you with any of your needs or requirements.

Overall I feel it is a good product, there have been issues when we have added different options such as ACH, and most recently Radio Read, but they have all been taken care of.

Strong references, good support, lots of function, strong APIs and add ons.

It's a robust, comprehensive solution from a well-known and established supplier. They have great support and help for customization.

If you are  a big organization with multi location or multiple processes then this one is for you. But we careful of taking the cost and training requirement before proceeding.

All information (purchase requisition status, procurement status,financial information etc.) are easy accessible to the Project Manager and hence helps in expediting the projects.

I do not have anything that I disliked about this software, it was everything that it promised and more.

You can find a lot of information in the web and that it makes it easy to learn the basics.

Hard to customize and expensive high investment (human resources and money). Requires high skillful staffs to operate.

It has some features that can help companies to manage their costs, sales and so on. Besides that, the support is good and try to attend our expectation.

Overall It's been a good experience and you always keep learning more things about the software.

The best feature you cannot delete the entries once made in the system and hence it has a perfect audit log.

This software has been very helpful in transacting financial transactions. Highly recommended system.

Really useful tools with a reasonable cost for a start-up business.

It's expensive and difficult to alter. Makes changing business needs difficult to quickly adapt to.

It also has limited integration possibilities with non-SAP systems.

Transaction processing capabilities are the best in the industry with integration across the supply chain from order to cash.

I cannot say enough about the horrible experiences this has brought upon our company. We are a worldwide company and had used the older SAP for years.

Take functionality as well as user-friendliness into consideration. It's important for a powerful tool to be easy to use as well.

It is one of the best software If you can control the user training and inputs in the system. The reports generated by system were reasonable and perfect for our auditors.

Also there is a strong community that can help you find answers. Also i like that is very logical and robust, so this facilitates queries from others sources to get data from SAP Tables.

The SAP is the best platform for medium or high scale industry for specific data separation and evaluation. We can manage the data entry from one to another place and also take advantage of it.

Best ERP system with a very active online community.

Software sometimes has trouble calculating correct tax and gross amounts for invoices when multiple lines, cost centres, GL accounts, tax codes are entered.

Hard to learn, difficult to use, looks horrible, but now its online.

Speed, accuracy, and efficiency coupled with superior customer support make for a extremely robust application capable of expansion.

Sometimes it is difficult to integrate it with the payment system of national banks. Requires modifications and additional costs.

I really enjoy this product, it’s very reliable and the customer service it amazing.

Ease of use rating most impressive. Very user-friendly product, and customer support is great.

It has powerful, thoughtful, and comprehensive functions. It covers all necessary areas and has interconnection between various modules.

I have no recommendations. I don't do comparisons or evaluations on this type of software.

Sometimes, it's hard to find exactly what you need in a sea of options and tcodes.

As a data analyst, the ability for me to go in and create views and queries to run against SAP data is amazing.

I thoroughly dislike the user interface. It is extremely unintuitive.

SAP has very different kind of products but this one is one of the Best as it comes in cloud which reduces the infrastructure cost and time to implement and also it has both ERP and CRM.

US Dollar

El Dorado designed for mid to small utility providers billing between 300-3000 meters. Our all-inclusive solution offers a cloud-based customer and bill payment portal giving billers full control over the entire billing process. 

We offer cost saving features like ebilling, SMS messaging alerts for new bills, reminders and general notifications. With our integrated Intuity secure customer portal your customers have access to all current and past bills, can pay by phone, tablet or pc one time or register for auto-pay. 

Transition to our platform is simple and easy we do all the services to migrate from the current billing system to El Dorado. We can have you up and running in days or weeks where competitive systems takes months or years. 

The solution is used by over 400 utility companies around the world for billing and collections by water, natural gas, electric companies and property management firms. It is built on open standards to interface with all meters and billing systems. Support is offered over the phone and via email.

Call us today for your FREE trial software - you will glad you made the call. 



LongDescription

Commenting/Notes

Real Time Analytics

Metered Billing

User Management

Electronic Payments

Recurring/Subscription Billing

Customizable Reports

Database Support

Penalty/Cut-Off Processing

Transaction History

Communication Management

Customer Accounts

Customer Database

Meter Data Management

Scheduling

Payment Reminders

Accounting

For Electricity

Self Service Portal

Service Call Management

Rate Management

Mobile Access

Online Payments

Historical Reporting

ACH Payment Processing

For Water

Workflow Management

Real Time Updates

Activity Dashboard

Reporting & Statistics

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

For Natural Gas

Alerts/Escalation

Real Time Reporting

Automatic Backup

Reporting/Analytics

Usage Tracking/Analytics

Contact Database

Printing Services Integration

Billing Rate Management

For Trash

Customizable Forms

Workforce Management

Third-Party Integrations

Maintenance Scheduling

Document Management

Non-Metered Billing

Customizable Templates

We offer a variety of pricing options from 1 time software license to subscription based models. Price start as low as $695.00 for our small business package and can be upgraded at anytime. For customers looking for a flexible pricing model we offer all inclusive subscription service which includes free upgrades and unlimited technical support. 
We will work with each customer to meet your budget needs.    

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

El Dorado Utility Billing

In Person

Live Online

Webinars

Documentation

Videos

SAP S/4HANA Cloud is a cloud-based and on-premise enterprise resource planning (ERP) solution. It is suitable for small, midsize and large businesses in industries such as automotive, engineering, construction, mining, research and development, retail, wholesale, public sector and utilities. Primary features include finance performance measurement, supply chain management, purchasing, contract management, lifecycle management, production cost management and accounting.


Other features include audit trails, compliance reporting, billing, dispute management, production planning, materials requirements planning (MRP), maintenance management, quality management, product lifecycle management, research and development. It offers integration with SuccessFactors Employee Central, Ariba, SAP Financial Services, SAP Fieldglass and SAP Hybris Cloud for Customer.


Support is offered via email and over a phone. Other help options include preferred care, support portal, self-help portal, guided resources, online chat and online case submission. Mobile applications are available for iOS, Android and Windows phones.



El Dorado Utility Billing vs SAP S/4HANA Cloud

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