Adobe Connect vs Dialpad

RATING:

4.3

(684)

Adobe Connect has 684 reviews and a rating of 4.32 / 5 stars vs Dialpad which has 518 reviews and a rating of 4.25 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (684)
4.3 (518)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 26, 2024
April 2, 2024
Pros/Cons
  • Pros

  • It seems like this would be a good piece of software, if I could ever get it to work. Seems cool but I've never had an in depth user experience.
  • Another very positive factor of this software, is the quality in audio and video in their videoconferences, the best.
  • Cons

  • I haven't had anything major go bad while using Adobe Connect but I do think they could afford to drop the cost just a bit.
  • Sometimes, it is difficult for some participants to set their microphone correctly. However, this is a general problem of all such communication devices.
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  • Pros

  • Established a business phone #, a conference call # and voicemail in a matter of minutes. I love that you can text from the web app.
  • Affordable price for small businesses with great user interface. Apps are available for all platforms.
  • Cons

  • They want you to pay a ridiculous amount in fees that no other virtual phone company charges. There's no separate contact list for the account.
  • I have experienced times where there is no alert that I have a missed call or voicemail unless I check the app itself.
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Pricing Range
N/A
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

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11 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos