Microsoft Teams vs SpitFire
Microsoft Teams has 9450 reviews and a rating of 4.47 / 5 stars vs SpitFire which has 22 reviews and a rating of 4.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- I have the ability to set up password protected tabs and that is great for managerial information. I am able to communicate with my entire team effectively.
- The ease of use and the great UI of the application is the best part. There is lot of options in chats for everyone to respond and react to it.
Cons
- Another annoying function is that anyone can mute everyone, resulting in a confusing mess when more than one person tries to speak. A hierarchical approach to the problem would make sense.
- We had this problem of not being able to connect to Microsoft Teams and the lack of a support channel we were unable to solve the problem.
Pros
- Pretty much everything is OK , it is easy to navigate as a administrator and for the agents as well.
- Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard.
Cons
- The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
- Once they learned to use it in their daily routines it has made them work more efficiently. We have had some trouble with a loss of connection.
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