--- title: "Archibus Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Archibus. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Archibus is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/archibus-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [BIM Software](https://www.softwareadvice.com/construction/bim-comparison/) / [Archibus](https://www.softwareadvice.com/cafm/archibus-profile/) / Archibus Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/archibus-profile/) Reviews [Alternatives](https://www.softwareadvice.com/cafm/archibus-profile/alternatives/) # Archibus User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.8/5 - Value for money: 3.3/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 14 reviews (47%) - 4 stars: 12 reviews (40%) - 3 stars: 3 reviews (10%) - 2 stars: 1 reviews (3%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The way it can integrate with HR systems such as WorkDay and other ticketing systems like ServiceNow have proven to be invaluable. - Overall the experience with the product is good, it helps our staff easily manage and visualize many different aspects of the business. ### Most mentioned cons - I miss human interaction with ARCHIBUS Tech Support. - All customization must be done via proprietary code editing on the back-end, making any minor customization complicated, time consuming, and/or expensive. - Ultimately the Archibus model is based on bleeding an organization through over-priced licensing and a costly and complicated customization process, however if the need is great it may justify the expense. ## Archibus customer reviews Showing reviews 1-25 of 30 (page 1). ### Archibus is a good choice for an Integration Workplace Management System - Overall rating: 4/5 - Reviewer: Colleen M. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A solid product covering end to end workflows for all Facilities Management activities. Product interface is user friendly and has many built in features to ease use like multi assigning of work, mobile applications, and the ability to split hours among several work requests in a single entry. Space managing and data management is easier using this product. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Full suite of products to track and manage all Facilities Management activities #### Cons occassional loss of functionality with the maintenance console and autocad integration is glitchy --- ### Archibus Review - Overall rating: 4/5 - Reviewer: Ryan H. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Space planning, move management, preventative maintenance, and corrective requests are greatly solved at our organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros There are a lot of modules for this software to choose from. Selecting just the modules you need is a great value creator. The Space Planning module is a great way to get a clear insight on the room data you have. Integration from AutoCAD is perfect. #### Cons The user interface had been a challenge for years. They have been making improvements in this area the past few years. #### Reasons for switching to Archibus We needed a tool that supported our future needs. --- ### Awful Support and service - Overall rating: 2/5 - Reviewer: Kevin E. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use for clients, web based interface. #### Cons The system as a whole just seems unconnected, ripe with problems and no one with resolutions. #### Reasons for switching to Archibus Obsolescence --- ### Good for Hospital Space Management - Overall rating: 4/5 - Reviewer: Devin M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Tabulating individual spaces and gross areas for large hospital buildings across a large portfolio is significantly easier and more efficient with a CAFM software such as Archibus; the AutoCAD/Revit plugin is a major value add. Costs are high for this solution, but some expenses can be drastically reduced by purchasing a perpetual license and hosting the software on your own server. The sales and support experiences are virtual garbage or non-existent. Ultimately the Archibus model is based on bleeding an organization through over-priced licensing and a costly and complicated customization process, however if the need is great it may justify the expense. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It has all of the features necessary to detail and track hospital spaces and associated square footages, including by department number, right out of the box. Compiling data for annual CMS reporting is a relative breeze, especially across a portfolio of facilities. There are a variety of spare fields for use off-the-shelf, meaning customization may be minimal for most basic needs. #### Cons As of v24.1, there is no way to add or edit fields as a user, from within the client software. All customization must be done via proprietary code editing on the back-end, making any minor customization complicated, time consuming, and/or expensive. Licensing is per user, making large deployments where many people merely need to view/report on data very expensive. Purchasing through 3rd party vendors is an unnecessary cost add, and they often are less familiar with the product than you'd hope for. By modern standards, the system is old, clunky, and seriously outdated. It works for our needs, and has seen a number of upgrades over the years, however no part of it feels like a modern software/service worth the price. #### Reasons for choosing Archibus Previous experience limited learning/implementation time, which made searching for alternative options a less-than-convenient endeavor. Tight project timelines limited alternative search time. --- ### Love/Like/Mixed Feelings Type of Relationship - Overall rating: 4/5 - Reviewer: Will A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Visual roundings and inspection finding management (our customization) works well and has streamlined the entire compliance process. Revit BIM experiences to this point have been mixed - performance limitations have affected our ability to maintain a full FM model to support operations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Application is customizable to meet specific business needs - also somewhat of a curse.Moving in the right direction in incorporating Revit BIM - but moving slowly #### Cons Upgrades can be very painful and expensive.Asset and work management is on the light side for healthcare compliance, reliability centered maintenanceMobile application can be troublesome, especially with advanced configurations.Smart Client UI is dated and quirky --- ### ARCHIBUS business model does not favor the customer - Overall rating: 4/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Space and Lease Management modules have good functionality. Implementation partner is able to make some customizations specific to the client #### Cons ARCHIBUS releases a software update quarterly. These releases do not appear to be tested extensively as there are a good number of bugs that when reported to ARCHIBUS are fixed in the next release and not in the version with the actual issue. ARCHIBUS relies on implementation partners for implementation and support of their software. This creates a situation where the implementation partner and client has limited influence on when and what enhancements and bug fixes will be addressed. --- ### A good product covering a lot of ground - Overall rating: 4/5 - Reviewer: Giacomo M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The breadth of business processes it covers. We use it for space management, move management, maintenance, green building, and hoteling. #### Cons Lack of access to Business Process Experts from Archibus HQ, capable of explaining how the standard business processes were conceived and are expected to function. Every time we want to find out how the system covers certain business processes, it's a continuous reverse-engineering exercise from scratch, starting from the online help down to trial-and-error attempts. --- ### Great for daily management - Overall rating: 5/5 - Reviewer: Kaylee M. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SF utilization and chargebacks to departments. Current occupancy planning. I attended the training in Boston and found it very useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The space console makes it simple to manage space and occupancy for chargebacks. Very easy to export reporting for various different functions. #### Cons Data transfers (in) are somewhat tricky to get perfect. I find it takes a while to set things up perfectly for a seamless import without error messages. #### Vendor response Thank you for your feedback Kaylee! We are glad you have found the Space Console to be so helpful. One tip for future transfers we find it helpful to transfer out a bit of data first. This can then be used as a template or guide for transferring all of your data in. We hope this helps! Please feel free to reach out with any questions. Replied July 2020 --- ### Archibus IWMS highly recommended - Overall rating: 5/5 - Reviewer: Shlomo M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered I implement Archibus for many years and highly recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the way Archibus integrates multiple applications such as space and move management, on demand work and asset management, all with the same interface and a single database. The software is easy to use and can be easily shared with business users, administrators and department managers. There are many ready reports that can also be modified, and new reports can be created with the Report Wizard. The Mobile Framework makes the system usable to survey space, book rooms, request work, update work tickets etc. #### Cons Archibus is not the least expensive software. --- ### Overpriced and doesn't do what you need - Overall rating: 4/5 - Reviewer: Shelley S. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. None so far other than the single sign on allowing out entire campus to easily submit work orders #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The single sign on for work order submission and the fact that it holds a great deal of data. I like that it has a space module but we didn't purchase it unfortunately #### Cons the reports available with this software are a joke, can't get any data out from what you put in. It will be very hard for management to use reports available for budgeting or scheduling unless we pay extra for each specially made report --- ### Archibus el mejor soft de gestion - Overall rating: 5/5 - Reviewer: mariano p. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered el mejor soft para mantenimiento y gestion #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros es muy bueno y rápido ademas de amigable #### Cons los graficos podrian mejorarse y tambien las b ases de datos --- ### Archibus - Overall rating: 4/5 - Reviewer: David D. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have used Archibus for over 20 years now. Couldn't imagine using any other software for IWMS. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros There is really a lot I like about Archibus. The way it can integrate with HR systems such as WorkDay and other ticketing systems like ServiceNow have proven to be invaluable. #### Cons You can use this software out of the box, but for it to do most functions more efficiently you have to customize it which adds to the expense of owning it. #### Reasons for choosing Archibus Previous experience with the software. --- ### Archibus Version 25.4 - Overall rating: 5/5 - Reviewer: Debbie P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Using Archibus v25.4 and love the new look of it. In this new version, the Move Management Module is mostly updated. I like they way we can easily navigate the system and new features that has been added. #### Cons I would say from the Asset Management Module some features could be added and improved. Per example, when adding multiple assets, it would be useful if we can add the cost information for all the bunch of the assets created. For the moment, we can only enter the information one by one and it's really not practical if you want to manage a bunch of assets will all the financial aspect information...Either you cannot select a bunch of assets to make certains actions in the system... Lots of time wasting... --- ### Using ARCHIBUS for Space Management - Overall rating: 5/5 - Reviewer: Gary C. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall good, but don't like it becoming so corporate and impersonal. I miss human interaction with ARCHIBUS Tech Support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Being able to track space and people from ARCHIBUS is a must for us. #### Cons The upgrade process has gotten complicated. #### Reasons for choosing Archibus Price and functionality. --- ### Archibus - Easy Real Estate & Asset Management - Overall rating: 4/5 - Reviewer: Sean D. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I like using the software and do believe it has made my job a lot easier. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros I like that it gives you the ability to utilize it for multiple purposes whether it be space planning and move management, asset tracking, or managing Real Estate and even processing payments. #### Cons There are definitely some additional features that I wish Archibus was able to implement. Most Software Admins are not in favor of customizing the system and leveraging out of the box functions, so I wish there were more Out of the Box features that could be implemented. --- ### Get control of your assets! - Overall rating: 5/5 - Reviewer: JC S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Enterprise Asset Management is a central standardized relational database that gives you control over every asset within your defined space. Everything in a space is an asset. Based on your role within the company you can get access to what you are responsible to do, with ease. #### Cons Data is everything! Users have data all-over the place on various mediums, the challenges is to get the data, normalise, set a standard for the data. Import data into ARCHIBUS via standard data templates is easy and quick. --- ### Long Time User Review - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Great tool to track space and move personnel around #### Cons The fact that the software cannot be purchased and owned anymore. Terrible! GREED is a good operative word for the company that owns this software! It should not be allowed by law to make customers continually lease this software and never own it! --- ### Great tool for daily tasks and reporting - Overall rating: 4/5 - Reviewer: Mandy B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros that our department can see what everyone else is working on so that we can help each other out when needed #### Cons can sometimes run slow or have down time due to system updates --- ### ARCHIBUS, reliable IWMS - Overall rating: 5/5 - Reviewer: Vafa A. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and easy to configure, and some degree easy to customize #### Cons sometime hard to troubleshoot technical issues --- ### Versatile Software - Overall rating: 3/5 - Reviewer: Marcel S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Overall the experience with the product is good, it helps our staff easily manage and visualize many different aspects of the business. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The comprehensive suite of features is the biggest reason for choosing this software. It has an immense number of features and is easy to customize. #### Cons Current Mobile app has performance and usability issues. It is of note that they are in the process of replacing this application. --- ### Archives - Overall rating: 3/5 - Reviewer: Christie T. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how archibus has multiple features along with multiple uses for different departments #### Cons I found the training to use the system did not focus on my company but more general use #### Vendor response Hi Christie, Thank you for your feedback. We are always striving to provide our customers with the best experiences possible. Please let us know if you would like to schedule a call to discuss your feedback. Replied August 2020 --- ### Great Tool for Facilities/Maintenance Requests - Overall rating: 5/5 - Reviewer: Tony F. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is very nice easy to use interface for our company to put in Facilities/Maintenance/Real Estate planning requests. #### Cons Not many cons as the portal serves it's purpose to get requests submitted but the interface seems a little dated and plain --- ### Frustratingly slow - Overall rating: 3/5 - Reviewer: David L. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Put all tasks in one program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Able to use with everyday task , work orders and preventive maintenance all in one program without a lot of switching. #### Cons This program is very slow to go to the next task. There are too many unnecessary clicks to get where you need to go. --- ### Best in class for FM drawings - Overall rating: 5/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use when tracking people and assets in plans #### Cons Upgrade cycle is non stop and can get expensive --- ### Good Service and Company - Overall rating: 5/5 - Reviewer: River M. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and understand. #### Cons Navigation was a little difficult to understand at first. ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/archibus-profile/reviews/?page=2) --- Archibus Reviews, Pros and Cons - 2026 Software Advice