Asset Essentials vs ServiceChannel

RATING:

4.4

(257)

Asset Essentials has 257 reviews and a rating of 4.39 / 5 stars vs ServiceChannel which has 92 reviews and a rating of 4.3 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (257)
4.3 (92)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
April 22, 2024
November 14, 2022
Pros/Cons
  • Pros

  • This software is very user friendly and fairly easy to navigate. It is a great improvement from our previous work order and inventory system.
  • With unlimited users I am able to expand to more than just my maintenance responsibilities. The ease of use and price make this the best CMMS on the market in my opinion.
  • Cons

  • The limited options for the tech accounts provide me with extra work editing their times.
  • The connector tools seems to be broken. I have had several issue with this.
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  • Pros

  • Now it clear and consistent and easy to review. Asset Tracking: We have heavily used the asset tracking abilities of Service Channel for the past 2 years.
  • Real time data and ease of communicating within our users is one of my favorite feature. I wish they had an AP to match the website.
  • Cons

  • Always have problem uploading or loading in the system.
  • The product has had outages in the past, but those issues are clear, so there's not much in the negative any longer.
Read all user reviews
Pricing Range
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$
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$
$
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$
$
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Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

FrontRunners

2022

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1 Recommendations
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos