What are CivicRec users saying about the software?

CIVIC REC

The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Pros

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Cons

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

User Friendly, Seamless Integration and Endless Customization

I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Pros

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

Cons

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few

I Would Cautiously Recommend CivicRec

My experience with CivicRec has been overall positive, yet I would still cautiously recommend the product.

Pros

CivicRec was a big leap forward from the previous system we used. What I like most about CivicRec is how efficiently it allows our agency to rollover hundreds of programs from previous sessions.

Cons

CivicRec doesnt have an interactive facilities booking calendar, which is a feature that many of our customers have asked. This calendar would allow for customers to view the availability and book sports fields and park shelters. CivicRec also lacks a robust sports leagues management module.

Civic Rec Review

Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community.

Pros

The ease of use makes for ease in training and public use.

Cons

I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus.

Customer Support is top of the line and software is constantly improving.

It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.

Pros

The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

Cons

When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Why we choose CivicRec

We are able to easily complete our programming and registration tasks within a resource that all of our staff have access to. The information we provide our citizens is consistent. We utilize CivicRec for programming, registrations, facility reservation management, point of sale operations and reporting. It is a comprehensive management system. Participants young and old use the system daily and with ease to check-in to their classes and programs!

Pros

I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec.

Cons

The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed.

Gwesome Software with Continual Development

We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny! Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). Overall I'd give this software 4.8/5 stars

Pros

They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Cons

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Good product, still working out kinks

CivicRec has been a much needed upgrade in registration and reservation software for our department. Support from CivicRec has been good.

Pros

The software allowed us to easily transition to online registration and reservations. It's intuitive and easy for our part timers to pick up as well as the public. It also mirrors our city's website so it provides a consistent look for our end users.

Cons

Still have some kinks to work out that we find while working through things that come up. It's not as customizable to our programs as we would like (specifically with drop in programs) but we have found work arounds. The implementation/ building out was a lot of work but once it was done the software was easy to use.

Great Recreation Software

Pros

It has made setting up leagues for athletics much easier. We are able to rollover from season to season very easily. I also set up a number of large rentals for different groups, and am able to do so very quickly.

Cons

At times trying to get a report sent to your email can be very delayed.

Input

Overall, very pleased with the product, but in the past month we are having some concerns after just signing a new contract. I supported renewing the contract and I need my staff to be behind that decision. I need them to be confident in your product and customer service.

Pros

Ease of use. We were the first ever Rec1 customer 20+ years ago...

Cons

I like you staff, but we seem to be getting a less responsive reply. Too many hands in the cookie jar.

Overall this company has been really good to work with.

It allows us to keep track of our building and pavilion rentals, register our sports programs, keep track of our concessions, and many other things.

Pros

Relatively easy to use and new/updated features are always being added. Support team has been AWESOME!!!!

Cons

Wish there was a little more detailed explanation of how to do certain functions. There are some functions that operate one way on one screen and different on another screen.

Best tech support ever!

We manage a fairly large membership in our Senior Center as they participate in activities and events. We really appreciate the large variety of tasks we can accomplish using the software which, of course, saves us from having to do all those things manually! The system is also used countywide for other facilities.

Pros

As a new user of the CivicRec software, I've had LOADS of questions! Tech Support has responded promptly and completely AND followed up with me to be sure everything was clear EVERY.SINGLE.TIME. I've called! They're awesome!

Cons

There are a couple of reports I'd like to be able to get, but they are unique to our situation. And the tech support folks have always had suggestions about how we can accomplish the task in a di

Excellent software system!

First & foremost, the system has not allowed a double booking on a rental facility. It provides accurate data retrieval for roster lists to facilitate summer nature camp activity, as well as other programs offered at Northwest Park.

Pros

Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." .

Cons

The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports.

Rec1 has been a great software to help us meet all of our registration, event, and POS needs!

Pros

The software is user-friendly and easy to get acclimated with. Each area that we use most often (registration for classes or events, Point of Sale transactions, calendar updating, financial reports) are all easy to understand and navigate.

Cons

There are certain occasions where we will begin to put in a rental but need to back out or cancel, and upon attempting this are told that it cannot be done because there are active transactions associated with it. This is not a major problem but more so a minor inconvenience. One other small item I've noticed is that sometimes when going to give a refund the default method is "user credit" rather than the method they paid with.

Still in the development stages

Frustrating

Pros

The software is easy for our patrons to navigate and use.

Cons

Not intuitive or user friendly. Reports, receipts, and facility calendars need improvements.

Rec1 has been a phenomenal company to work with since 2012!

Pros

Rec1 is extremely user friendly. It is easy to set up programs and memberships, as well as train new employees on POS. The customer service is second to none. All of the programs ands activities then sync to our website. The user essentially sees what we see when registering.

Cons

It would be nice to receive better reports to better track crucial analytics in regards to our memberships and demographics.

No more paper forms for program registration! Excellent support staff!

No more paper registrations! Transactions are quick and simple. Flexibility in programming activities. Excellent support staff who seem more like friends.

Pros

CivicRec is always evolving to keep up with our needs. Support staff goes above and beyond to answer questions and solve issues that come up in a timely manner.

Cons

No software is perfect, and no software perfectly fits our needs, but CivicRec has been a good fit for us since 2011.

Great Product, great price

We started when the product was called Rec1. The change from Rec1 to CivicRec came without much warning. We had some issues as a result. However, support is pretty responsive and great at helping resolve the problem.

Pros

Ease of use, low cost, layout of software.

Cons

Some of the reports do not run as desired.

New to online registration

Our Park and Rec Dept. was new to online registration, and we looked at many options. Most companies couldn't do what we wanted to do. Rec1 not only met our expectations, they have exceeded them. When there is a small issue that comes up, customer service is very quick to reply and find and answer. We have been very pleased with the Rec1 service!

Pros

Very easy to setup and use. Once a program is setup in the system, it is easy to close for other similar programs.

Cons

There are some things that have caused issues with the way we handle our "age matrix" when determining what age group a child should play in.

CivicRec Review

Customer service is outstanding.

Pros

It is very user friendly. Many staff are not fully comfortable with technology. This software is very upfront and forces users to follow correct procedure. It is easy to set parameters that assist staff with figuring out the steps of the processes.

Cons

The activity set up portion of the software can be a little confusing.

Pleasant to work with and surprisingly flexible tools

easily organizes our events and activities.

Pros

I like how simple it is to organize events and activities, and how easily it can be modified on the fly, I also enjoy how quickly you can organize lists and sign in sheets using the reports tab, as well as how easy to contact every one in an activity.

Cons

Sometimes the software can be a little confusing at first glance, but once you look through the help or speak with customer support they easily explain the system in a way that becomes much easier to grasp.

Good Product for the Money

Implementation was very smooth and the product has met most of our needs. We hope that as CR grows so does its ability to create new requsted features at a much more rapid rate.

Pros

1. Deployment was very smooth, CivicRec provides on site and remote training for end users which is invaluable. The trainers where knowledgeable about the product and very honest. 2. Very easy to create new programs, activities, and facilities.

Cons

1. New feature requests are very slow to be developed even with alot of community backing on changes 2. Reporting features could stand to be improved. Especially financial reporting, the system does produce accurate reports. But running the wrong report will cause headaches as some reports such as a transaction report can differ significantly from a GL report.

Not user friendly or mobile device friendly at all

The previous product Pinellas County used wasn't great, but at least it worked properly. I'd give the prior software a 7 and CivicRec a 1 on a scale of 10. Although I buy software companies for a living for one of the largest vertical market software holding companies in N America, this is not a biased review, as we do not currently own any parks and rec software. This is 100% based on the fact that I've been camping at Ft Desoto 2x/yr for 12 years and ever since they changed to CivicRec I've had many challenges reserving campsites. I hope Pinellas County changes vendors.

Pros

Honestly, and I'm sorry to say this but nothing. It barely works.

Cons

1- It is unusable as a mobile web page because the left vertical menu bar with the date selection for making campsite reservations doesn't exist. 2- There is no app for this in the android play store to try to mitigate issue #1. 3- When you select "desktop site" on a mobile device, you can then select dates, but the subsequent list/grid is missing more than 100 campsites out of 236 total (Ft Desoto in Pinellas County, FL). This is not because the sites are already reserved, that's addressed with red color coding. They just simply don't exist in the list or grid views. So I tried on my desktop. Same problem- over 100 campsites missing completely. I checked multiple dates, same problem. 4- You cannot view available sites without creating a user profile and logging in.

Civicrec

CivicRec is the best software I have ever used while working for a municipality.

Pros

This is the most helpful/useful/coolest software available for city events/reservations/inventory/Point of Sale management and much more. I would highly recommend this software to other municipalities and even some businesses.

Cons

We have yet to find a problem or something we do not like.

Awesome

Online registrations / booking, along with being able to access it from your phone

Pros

The outstanding customer service! And the fact that they have a spell check feature in their feedback :)

Cons

You can tell they limit the "back end" capability for ease of use. And the fact that they have a minimum amount of characters for their feedback :)