--- title: "CivicPlus Recreation Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CivicPlus Recreation Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CivicPlus Recreation Management is a good fit for you!" source_url: "https://www.softwareadvice.com/cafm/civicrec-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Facility Management Software](https://www.softwareadvice.com/cafm/) / [CivicPlus Recreation Management](https://www.softwareadvice.com/cafm/civicrec-profile/) / CivicPlus Recreation Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/cafm/civicrec-profile/) Reviews # CivicPlus Recreation Management User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 47 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.1/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 29 reviews (62%) - 4 stars: 9 reviews (19%) - 3 stars: 5 reviews (11%) - 2 stars: 2 reviews (4%) - 1 star: 2 reviews (4%) ### Most mentioned pros - The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. - Being able to send reports automatically has allowed a streamlined and accurate way to serve our community. - The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. ### Most mentioned cons - They were not up front with just how poorly their tech support is run or the existing issues with the software. ## CivicPlus Recreation Management customer reviews Showing reviews 1-25 of 47 (page 1). ### Easy Web-Based Site Management - Overall rating: 4/5 - Reviewer: Matthew A. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Good. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros CivicPlus is easy to use once you get used to the interface, and it's super easy to flow between using the web and editing the page. #### Cons There are areas where I would like greater functionality, especially in placing photos and certain other special elements. #### Vendor response Thank you Matthew for your review. We did notice your review is of CivicEngage, another product of CivicPlus, which is our website and content management software and not of CivicRec. We always love hearing feedback from clients and encourage you to reach out to your Client Success Manager directly about any questions or concerns regarding CivicEngage. Thanks, CivicRec Team Replied February 2019 --- ### Gwesome Software with Continual Development - Overall rating: 5/5 - Reviewer: Todd S. - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny! Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). Overall I'd give this software 4.8/5 stars #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny! #### Cons Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). #### Vendor response Thank you, Todd! It's our pleasure to work with you and the City of Rexburg! Replied December 2016 --- ### Not customer friendly. - Overall rating: 2/5 - Reviewer: Jean W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered We needed PCI compliant and got stuck with this platform that may be good for larger cities but not good for small entities. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Might be great for large cities with many facilities and programs. #### Cons main complaints are from customers are that it is too difficult to use and they don't like that so much personal information is asked upon registration. front office complaints are it has too much on the individual pages (filters, search parameters required) that it is overwhelming and no ability to send a clear and concise invoice. receipts are confusing with much unneeded information on them and no way to simplify or customize it to our needs. requests to support leads to work orders that go on a list and have yet to be touched. there is more but i don't have the time to list #### Reasons for choosing CivicPlus Recreation Management dont know --- ### Customer Support is top of the line and software is constantly improving. - Overall rating: 4/5 - Reviewer: Shelly H. - Industry: Recreational Facilities and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it. #### Cons When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem. --- ### Good product, still working out kinks - Overall rating: 4/5 - Reviewer: Nikki S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CivicRec has been a much needed upgrade in registration and reservation software for our department. Support from CivicRec has been good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software allowed us to easily transition to online registration and reservations. It's intuitive and easy for our part timers to pick up as well as the public. It also mirrors our city's website so it provides a consistent look for our end users. #### Cons Still have some kinks to work out that we find while working through things that come up. It's not as customizable to our programs as we would like (specifically with drop in programs) but we have found work arounds. The implementation/ building out was a lot of work but once it was done the software was easy to use. #### Reasons for choosing CivicPlus Recreation Management Best value for the price, ease of use, and quality of product. #### Reasons for switching to CivicPlus Recreation Management Class was becoming obsolete and switching to Active net. We were not happy with Active and wanted a change. #### Vendor response Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. Replied November 2020 --- ### Do Not Recommend - Overall rating: 1/5 - Reviewer: Steve Z. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered The problems with Civic.rec are abrupt and numerous. Unreliable software filled with glitches and poor website formatting and management. Poor customer service filled with no answers but work arounds to the problems. When discovering that Civic.rec could not communicate with Yahoo emails we were told to create a VPN instead of the website doing the obvious thing and working to find a solution with Yahoo. They were not up front with just how poorly their tech support is run or the existing issues with the software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros While it does streamline things it does not make up for how clunk and over all bug filled the site it. #### Cons From Facility rentals to Program set up we have encountered copious amounts of issues errors and bugs that exist in the software. Tech support frequently offers work arounds instead of actual solutions to the issues with their product. --- ### I Would Cautiously Recommend CivicRec - Overall rating: 3/5 - Reviewer: Adriano E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with CivicRec has been overall positive, yet I would still cautiously recommend the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros CivicRec was a big leap forward from the previous system we used. What I like most about CivicRec is how efficiently it allows our agency to rollover hundreds of programs from previous sessions. #### Cons CivicRec doesnt have an interactive facilities booking calendar, which is a feature that many of our customers have asked. This calendar would allow for customers to view the availability and book sports fields and park shelters. CivicRec also lacks a robust sports leagues management module. #### Reasons for switching to CivicPlus Recreation Management The product we switch from was extremely outdated and the company had no plans to invest in R&D. #### Vendor response Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much. Replied November 2020 --- ### Good Product for the Money - Overall rating: 3/5 - Reviewer: Brandon N. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Implementation was very smooth and the product has met most of our needs. We hope that as CR grows so does its ability to create new requsted features at a much more rapid rate. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1. Deployment was very smooth, CivicRec provides on site and remote training for end users which is invaluable. The trainers where knowledgeable about the product and very honest. 2. Very easy to create new programs, activities, and facilities. #### Cons 1. New feature requests are very slow to be developed even with alot of community backing on changes 2. Reporting features could stand to be improved. Especially financial reporting, the system does produce accurate reports. But running the wrong report will cause headaches as some reports such as a transaction report can differ significantly from a GL report. #### Reasons for choosing CivicPlus Recreation Management Cheapest solution that still met all of our needs. #### Vendor response Thanks for your review! We are so glad that your CivicRec implementation went smoothly. The CivicRec team continues to identify opportunities to update the software with features and functionality to meet the needs of parks and recreation professionals, especially with regard to reporting. Stay tuned! Thank you for being part of the CivicPlus family and a CivicRec client! Replied October 2020 --- ### Not user friendly or mobile device friendly at all - Overall rating: 1/5 - Reviewer: Dana W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered The previous product Pinellas County used wasn't great, but at least it worked properly. I'd give the prior software a 7 and CivicRec a 1 on a scale of 10. Although I buy software companies for a living for one of the largest vertical market software holding companies in N America, this is not a biased review, as we do not currently own any parks and rec software. This is 100% based on the fact that I've been camping at Ft Desoto 2x/yr for 12 years and ever since they changed to CivicRec I've had many challenges reserving campsites. I hope Pinellas County changes vendors. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 1/5 #### Pros Honestly, and I'm sorry to say this but nothing. It barely works. #### Cons 1- It is unusable as a mobile web page because the left vertical menu bar with the date selection for making campsite reservations doesn't exist. 2- There is no app for this in the android play store to try to mitigate issue #1. 3- When you select "desktop site" on a mobile device, you can then select dates, but the subsequent list/grid is missing more than 100 campsites out of 236 total (Ft Desoto in Pinellas County, FL). This is not because the sites are already reserved, that's addressed with red color coding. They just simply don't exist in the list or grid views. So I tried on my desktop. Same problem- over 100 campsites missing completely. I checked multiple dates, same problem. 4- You cannot view available sites without creating a user profile and logging in. #### Reasons for switching to CivicPlus Recreation Management Unknown --- ### Great Recreation Software - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has made setting up leagues for athletics much easier. We are able to rollover from season to season very easily. I also set up a number of large rentals for different groups, and am able to do so very quickly. #### Cons At times trying to get a report sent to your email can be very delayed. #### Reasons for choosing CivicPlus Recreation Management Ease of use #### Reasons for switching to CivicPlus Recreation Management August 2017 #### Vendor response Thank you so much for your review. We are glad that CivicRec is intuitive and efficient to use. The CivicRec team continues to identify opportunities to update the software with features and functionality to meet the needs of parks and recreation professionals, especially with regard to reporting. Stay tuned! Thank you for being part of the CivicPlus family and a CivicRec client! Replied October 2020 --- ### New to online registration - Overall rating: 5/5 - Reviewer: John A. - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered Our Park and Rec Dept. was new to online registration, and we looked at many options. Most companies couldn't do what we wanted to do. Rec1 not only met our expectations, they have exceeded them. When there is a small issue that comes up, customer service is very quick to reply and find and answer. We have been very pleased with the Rec1 service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to setup and use. Once a program is setup in the system, it is easy to close for other similar programs. #### Cons There are some things that have caused issues with the way we handle our "age matrix" when determining what age group a child should play in. --- ### Awesome - Overall rating: 5/5 - Reviewer: Grant T. - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2017 - Review source details: This review was submitted organically. No incentive was offered Online registrations / booking, along with being able to access it from your phone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The outstanding customer service! And the fact that they have a spell check feature in their feedback :) #### Cons You can tell they limit the "back end" capability for ease of use. And the fact that they have a minimum amount of characters for their feedback :) #### Vendor response Thanks, Grant! Replied May 2017 --- ### Johns Creek Recreation & Parks Division - Overall rating: 5/5 - Reviewer: Kirk F. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Just wanted to say that Rec1 has worked out great for our Recreation & Parks Division. Now that we are using Rec1, we can track everything that is happening in our park system. Whether is a class, special event or facility rental, our staff is able to easily track all of our transactions with a couple clicks. Our customers love being able to shop online for our classes and facility rentals. And Rec1's customer service is always quick to respond and address our needs/concerns. One of the best things about Rec1 is the software is constantly evolving and improving to meet the needs of our park users and the Recreation & Parks Professionals that are "in the trenches". I definitely recommend Rec1 to any Department that is looking for online registration solutions. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Easy to use and Excellent Service - Overall rating: 5/5 - Reviewer: Beau D. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered We switched to REC1 about about 1 year ago and the change has been great for our department. Naturally things were a bit hectic in the beginning but the program is easy to figure out which made set up nice. Id have to say my favorite part of REC1 is the service. Sometimes I encounter something I just cant figure out and REC1 is always there with a solution. They respond quickly and thoroughly. I also enjoy seeing all the updates they continually release. They are now working on more tutorials and webinars. This feature will be crucial in helping agencies set up their sites. I'd highly recommend. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Rec Programming - Overall rating: 4/5 - Reviewer: Monique B. - Verified reviewer: Yes - Industry: Government Relations - Company size: 51-200 employees - Product usage: Used other for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CivicPlus is an overall great company and their products are extremely useful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros If you have worked in parks and recreation, you understand the dire need to have software that will keep everything simple and organized. #### Cons THE. PRICE. CivicPlus is a great company; however, their products are kind of expensive. My recreation department is small; and we cannot justify the annual price of this software. #### Vendor response We appreciate your review very much. Replied January 2020 --- ### Easy to use product. Customer Service is excellent - Overall rating: 5/5 - Reviewer: Mark S. - Product usage: Used unspecified for unspecified - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered Program is easy to use. Customer service is very supportive and quick to respond to questions or concerns. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### One of the best products we have used for registration - Overall rating: 5/5 - Reviewer: Michele C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. [sensitive content hidden], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And [sensitive content hidden] is and has been amazing. We truly love the product and team associated with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Online booking for facilities - the ease and clarity of accounting for our contractors and staff #### Cons After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :( #### Reasons for choosing CivicPlus Recreation Management Ease of use, modules like online rentals and overall look and feel of the product. #### Reasons for switching to CivicPlus Recreation Management Company name was Perfect Mind - option was not available above - Accounting was a mess - the backend of the product was clunky - support was less then helpful - and our staff was continuously creating workarounds for every day tasks. --- ### Grove City, Ohio - Overall rating: 5/5 - Reviewer: Kelly S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Very good - customer service is the best I have ever worked #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use compared to over other rec programs #### Cons There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs. #### Reasons for choosing CivicPlus Recreation Management The league management module and the pay later, invoicing and automatic payment options #### Reasons for switching to CivicPlus Recreation Management Very difficult to use and program for classes --- ### User Friendly, Seamless Integration and Endless Customization - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier. #### Cons The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few #### Reasons for choosing CivicPlus Recreation Management Offered 98% of the functionality we were looking for, 100% user friendly and it's integration with CivicPlus in creating a seamless transition for the user was a huge plus. #### Reasons for switching to CivicPlus Recreation Management ACTIVE Net was very difficult to use as an administrator and a user. It was very limited on its functionality and its customization. The layout was very outdated and could not be changed/updated. #### Vendor response Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much. Replied November 2020 --- ### Why we choose CivicRec - Overall rating: 5/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to easily complete our programming and registration tasks within a resource that all of our staff have access to. The information we provide our citizens is consistent. We utilize CivicRec for programming, registrations, facility reservation management, point of sale operations and reporting. It is a comprehensive management system. Participants young and old use the system daily and with ease to check-in to their classes and programs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec. #### Cons The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed. #### Reasons for choosing CivicPlus Recreation Management CivicRec was still Rec1 when we chose the product. We immediately knew it was the product that would best meet our needs because it was built by individuals who were experienced in recreation and parks services. They developed a program that not only met our needs at that time but one that would grow with us. The original cost to us was affordable, easy to budget for, and based on a monthly percentage of revenues taken within the system. We are completely dependent on this system to communicate to our program participants and to manage the services we provide throughout our parks system. #### Vendor response Thank you so much for your review. We are glad that CivicRec is intuitive and participants can use it with ease. You are correct, local municipal parks and recreation departments are exactly what CivicRec is designed for. Our software excels at facility and activity management and we work closely with parks and rec personnel across the country. Thank you for being part of the CivicPlus family and a CivicRec client! Replied October 2020 --- ### Great Support, Product, and Capabilities - Overall rating: 5/5 - Reviewer: Matt S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing project manager. Very structured implementation process. Feature rich software and great customer support after go-live. #### Cons limited capabilities on mobile version of back-office application using iOS devices (iPads and iPhones). We overcame this using Microsoft Surface Pro tablets. --- ### This software causes more headaches than it fixes. - Overall rating: 2/5 - Reviewer: Brady W. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered I would switch software if it was my decision. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Better value than some software packages. #### Cons It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.) --- ### CIVIC REC - Overall rating: 5/5 - Reviewer: John W R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location. #### Cons The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour. #### Vendor response Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team Replied February 2019 --- ### Civic Rec Review - Overall rating: 5/5 - Reviewer: Maya P. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease of use makes for ease in training and public use. #### Cons I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus. #### Reasons for switching to CivicPlus Recreation Management Our department had consistent issues with our old software. #### Vendor response Thank you so much for your review. We are glad that CivicRec is intuitive and enables collaboration across divisions. Thank you for being part of the CivicPlus family and a CivicRec client! You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. Replied October 2020 --- ### Input - Overall rating: 4/5 - Reviewer: Jay W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very pleased with the product, but in the past month we are having some concerns after just signing a new contract. I supported renewing the contract and I need my staff to be behind that decision. I need them to be confident in your product and customer service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. We were the first ever Rec1 customer 20+ years ago... #### Cons I like you staff, but we seem to be getting a less responsive reply. Too many hands in the cookie jar. #### Reasons for choosing CivicPlus Recreation Management Familiarity #### Vendor response Thank you so much for your review. We are delighted to have Cherokee Recreation & Parks as a long-time client. We will be in touch with you to ensure you have all that you and your team need. Thank you for being a loyal part of the CivicPlus family and a CivicRec client. Replied October 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/cafm/civicrec-profile/reviews/?page=2) --- CivicPlus Recreation Management Reviews, Pros and Cons - 2026 Software Advice