My experience with Variphy CDR Reporting has been outstanding. The data that I can now pull from the Call Manager has assisted with pinpointing and solving numerous issues.

I've been a Cisco IPT engineer for over 10 years. One would have to be kidding themselves if they thought any aspect of the Cisco IPT solution was easy to implement, engineer or troubleshoot.

Variphy's ease of use and the endless combinations of reports that you can generate is worth every penny.

Ease of use, deployment, the metrics are super helpful. The remote portion of the phones is very helpful for remote IT Admins.

Variphy - the Call Reporting tool you've been missing.

Very useful and a great value for what you get.

What I am impressed with the most is their technical support. I can honestly say that these guys are at the top of my list when it comes to companies that support the products that we use.

Their support has always been stellar and it's very reasonably priced given the benefits and insight it provides.

Not only do they have fast, friendly support, but KNOWLEDGEABLE personnel. They have the technical knowledge to enhance their responses, if you are like me and want to understand at that level.

Reporting provides better detail, and is far better formatted than CUIC. It is also easier to change the format to something that  makes more sense to you, (and the users that are asking for it).

It impresses management when you can compile this data.

The names of some of the search features are difficult to know exactly what they will report on.

The licensing structure makes it difficult for multi-cluster environments with endpoints moving from location to location.

I have worked with their rep and most recently had the pleasure of working with another rep.  They hire great people and have an excellent product at Variphy.

CDR records in CUCM are difficult to report on.

The ease of investigating calls, call flows and how easy it is in the creation and or scheduling of reports. Also our rep has been a fantastic regarding support or questions.

The software is great to use and their support team is a great example for all companies to follow.

Ease of use and the ability to quickly move from contact to contact.

Easy management of contacts and leads based on a broad range of variables, and efficiently keep in contact with them and filter down to the real sales opportunities.

I like software that is versatile, and this one seems specifically built for telemarketers.

Very good, not give them and excellent since there is always room for improvements.

Amazing outbound phone dialer at a very affordable price. This software product is a snap to learn.

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

It tracks The Who what and when all I have to do is focus on giving my best when I get a live caller.

It has been great using PhoneBurner as it has helped at going through thousands of potential customers really effectively and efficiently, and filter based on a host of variables.

Phone burner integrates seamlessly with our Salesforce and Jungo software allowing us to access all of our leads in a highly efficient manner.

PhoneBurner provides a user friendly platform to rapidly hit prospects and improve the likely hood of improving your sales pipeline.

This software allows you to have the most effective communication with your client in a matter of seconds.

We love that the software is constantly evolving for the better, and that the technical support is always responsive and willing to help.

The time saved helps me get on to more calls and more opportunity.

The benefits of the software are endless especially with the ability to integrate with other sales software.

Limitations on sort options are a pain to work around, but workable.

The only issue I have is I always get a no contacts selected error. All I have to do is log back in to sales-force and continue from there.

Not to mention, I'm getting 20-30 follow ups per person per day. It's a little early to tell, but just one conversion from a single day would pay for the software for a year.

After vetting many options, we chose PhoneBurner because it was robust and the best value for the money. We're still in our first week and we've already increased our KPIs.

The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Ease f functions...Has CRM and email platform built-in.

Saves my team so much time, always get a response from their customer care team within minutes. Hands down best Customer Service of any platform I have used.

The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

Ease of use included updates usually have excellent features enhancing it's use.

I learned that I'll probably use them after they institute inbound calling.

Easy to use, customer service, adapts to our needs.

Everything from the free trial, to the ease of using it, to the customer service was excellent.

I accidentally deleted a long list of contacts. Unfortunately, there was no warning pop up.

You pay for problems NOT happening. You pay for not having to fix issues.

I like the ability to upload lists, and call through the list very quickly. Ability to drop emails/voicemails to the contacts without rerecording/retyping.

US Dollar

Variphy is a software application that helps call centers integrate Cisco Unified Communications Manager with an enterprise solution for business analytics, reporting, and customer relationship management (CRM). This can be used to track the number of calls your organization receives, information about who is calling and how they get in touch with recipients and how much it costs the organization to answer calls.

Variphy is developed specifically for service providers, aggregators, and VARs to streamline reporting, analysis, and customer management tasks associated with their networks.


LongDescription

Real-Time Analytics

Call Duration

Call Volume

Inbound Reporting

Performance Management

Customizable Reports

Real-Time Monitoring

Customizable Fields

Call Center Management

Unattended Call Management

VoIP

Call Routing

Multi-Location

Call Reporting

Role-Based Permissions

Caller ID

Activity Dashboard

Reporting & Statistics

Outbound Reporting

Real Time Reporting

Reporting/Analytics

Who Answered Log

By-Extension Reporting

Call Transfer

Alerts/Notifications

Call Tracking

Real Time Data

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

CDR Call Reporting for Cisco

In Person

Live Online

Webinars

Documentation

Videos

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations.  The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.

The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications. 

Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails,  one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.

PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthly subscription basis and provides customer support via phone and email.

Real Time Analytics

Engagement Tracking

For Democrats

Content Delivery

Pre-recorded Messages

For Republicans

User Management

Meeting Management

Lead Capture

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Sales Pipeline Management

Task Scheduling

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Pipeline Management

Customer Database

Call Recording

Call Logging

Calendar Management

Integrations Management

Goal Management

Sales Trend Analysis

On-Demand Recording

Call Disposition

Progressive Dialer

Template Management

Data Import/Export

Campaign Segmentation

Email Tracking

Call List Management

Process/Workflow Automation

Email Templates

Recording

Contact Management

VoIP Connection

Outbound Call Center

Lead Management

Email Marketing

List Management

Sales Reports

FCC Compliance

Call Scheduling

Performance Metrics

Inbound Call Center

Customizable Caller ID

Call Scripting

Multi-Channel Communication

Fundraising Management

Queue Management

Real-Time Notifications

Multiple Scripts

Workflow Management

Email Management

Campaign Specific Caller ID

Event Triggered Actions

SMS Marketing

Computer Telephony Integration

Reminders

Telemarketing Management

Volunteer Management

Customizable Templates

Calendar Sync

Voter Database

For Sales Teams/Organizations

Event Calendar

Interaction Tracking

Dashboard

Sales Onboarding & Training

FTC Compliance

Customer Engagement

Free Trial - no credit card required. Get unlimited dialing from $126/month paid annually. Sales leaders get an exclusive set of features to manage and monitor reps and scale growth. A non-dialing admin seat is free.

CDR Call Reporting for Cisco vs PhoneBurner

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons