5
4
3
2
1
Ease-of-use
4.4
Customer Support
3.9
Value for money
4.2
Functionality
4.2
"The best thing I like about the 8x8 contact center is the ease of transferring calls through the queues. It really makes it seamless when one user is unable to answer the phone."
"This way you can do call backs to keep clients happy. Very good for small business with a lot of time on mobile, busy office or fieldwork."
"Audio quality is very good. Log in credentials easy to follow."
"My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD."
"Customer service was worse than horrible. Always offshore call centers reading scripts."
"In the months since the pandemic began it has become increasingly difficult to speak to a person at the contact center however and the tier system they use to escalate issues is inefficient."
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