# 8x8 Contact Center Software Reviews, Demo & Pricing - 2026 > Review of 8x8 Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/8x8-contact-center-profile/reviews --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / 8x8 Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # 8x8 Contact Center 2026: Benefits, Features & Pricing Wondering if 8x8 Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview 8x8 Contact Center 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/#reviews) FrontRunner 2026 Pricing Pricing available upon request ### About 8x8 Contact Center 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. Wondering if 8x8 Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## 8x8 Contact Center User Interface ## Popular 8x8 Contact Center Alternatives Main Product 8x8 Contact Center 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.20Value for money - 4.03Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Sobot](https://www.softwareadvice.com/product/524506-Sobot/) 4.9 [(102)](https://www.softwareadvice.com/product/524506-Sobot/reviews/) Ratings Breakdown - 4.98Ease of use - 4.90Value for money - 4.94Customer support - 4.91Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(94)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.35Value for money - 4.44Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) 4.6 [(95)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.58Value for money - 4.55Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price ## 8x8 Contact Center Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version X Series Plans (UCaaS & CCaaS) Pricing available upon request Plan includes: - Omnichannel Routing - IVR / Self-Service - Analytics & Reporting - CRM Integration - Workforce Management - AI-Powered Tools - 99.999% Uptime SLA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 8x8 Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of 8x8 Contact Center Activity Dashboard Agent Interface Alerts/Escalation Alerts/Notifications Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Autoresponders Call Center Management Call Transfer Campaign Management Chat/Messaging Computer Telephony Integration Customer History Customizable Reports Employee Scheduling For Call Centers Inbound Call Center Interaction Tracking Labor Forecasting Live Chat Manual Dialer Monitoring On-Demand Communications Outbound Call Center Performance Management Performance Metrics Personalization Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting SMS Messaging Third-Party Integrations VoIP Connection ## 8x8 Contact Center Integrations Zendesk Suite Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 7 integrations ## 8x8 Contact Center User Reviews Overall Rating 4.3 Ratings Breakdown 5 47% 4 34% 3 17% 2 2% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.2 Customer support 4.0 Functionality 4.2 Have you used 8x8 Contact Center and would like to share your experience with others? CD CHERI D. Verified reviewer Insurance 2-10 employees Used daily for more than 2 years Review source Reviewed May 2020 8X8 REVIEW 3 Previously 2 Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up. Ratings Breakdown 3 Ease of use 4 Functionality Previously 2 Pros: I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell. Cons: I have had several issues with this software that after multiple contacts with customer support have still not been resolved. Read More FM Fabiano M. Verified reviewer Wholesale 11-50 employees Used daily for more than 2 years Review source Reviewed February 2024 8x8 Contact Center is a wise choice 4 So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer Cons: Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great! Reasons for choosing 8x8 Contact Center It looked like a good investiment. No regrets, we were right about it. Reasons for switching to 8x8 Contact Center Because our legacy phone system was really old and we were looking for a better way to have users working from their home without the complication of using VPN routers. Vendor Response Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us! Replied February 2024 Read More BR Bob R. Verified reviewer Higher Education 1001-5000 employees Used daily for more than 2 years Review source Reviewed January 2024 Have USed For a Long Time 3 Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty. Cons: The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD. Vendor Response Hello Bob! We're sorry to hear about your experience and want to extend our sincerest apologies for any inconvenience caused. We truly value your feedback as it helps us identify areas where we can improve our service. Replied February 2024 Read More AA Amit A. Verified reviewer Consumer Goods 501-1000 employees Used daily for less than 2 years Review source Reviewed March 2022 Reliable Platform for your OTP Deliverability & IVR! 5 I would rate 8X8 7/10. It's a good & reliable platform with a wide range of offerings in a single roof. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: They have high deliverability percentages for OTP, that too at a reasonable cost. Logs and analytics to see your usage add to transparency. Cheer on the top is their active & supportive customer success team! Cons: The integration process takes a lot of time and is certainly not hassle-free, as claimed by the salesperson. They experience a lot of small outages on a day-to-day basis. I would recommend subscribing to their Status Page to keep yourself & your team updated on the outages Reasons for choosing 8x8 Contact Center Pricing was high for the same offerings on the alternative products! Reasons for switching to 8x8 Contact Center Deliverability, Reliability & Transparency are the reasons for the switch. Read More BC Barbara C. Verified reviewer Utilities 51-200 employees Used daily for less than 12 months Review source Reviewed January 2024 Ease into 8x8 5 I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like that 8x8 is easy to use and set up. Cons: A few times calls have come through to your phone although you are on the phone. Reasons for switching to 8x8 Contact Center The cisco system was too complex to add users and manage calls. Vendor Response Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future. Replied February 2024 Read More GV Gerard V. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Review source Reviewed March 2024 8x8 Contact center 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Easy to use and user friendly. Easy to navigate. Reasons for switching to 8x8 Contact Center 8x8 already purchase Fuze and it comes to end of life Vendor Response Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use. Replied March 2024 Read More DD Darlene D. Verified reviewer Medical Practice 1001-5000 employees Used monthly for less than 2 years Review source Reviewed March 2024 Best Multifunction 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent. Cons: I have not found one thing that I do not like about 8x8 Contact Center. Reasons for switching to 8x8 Contact Center We needed a program that could handle all of our needs. Vendor Response Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs. Replied March 2024 Read More SK Saular K. Verified reviewer Utilities 501-1000 employees Used daily for more than 2 years Review source Reviewed August 2024 8x8: The Greatest VOIP There Was 5 My overall experience is very good with the contact center. There are a lot of things that can be fixed or done better, but at this moment in time, the contact center really does wonders for out team and productivity with our customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The best thing I like about the 8x8 contact center is the ease of transferring calls through the queues. It really makes it seamless when one user is unable to answer the phone. Cons: I do not like how we have to go through two clicks and menus to go online and on break. It would be better if the buttons were at the top of the contact center for us to just click once without going through a pop-up pane window on the left. Vendor Response Hi Saular, thank you for leaving such a glowing review. It's great to hear you are having such a good experience. Thank you also for highlighting things we can do better, this helps us improve. Replied August 2024 Read More SC Samuel C. Verified reviewer Automotive 51-200 employees Used monthly for less than 2 years Review source Reviewed August 2024 8x8 gets the job done 4 It's been good so far and gets the job done. Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: The ease of use and desktop app associated with 8x8 Cons: some drop calls and random latency when logging in to the contact center. We have to clear browser cache in order to get in the contact center. Vendor Response Hi Samuel, thank you for leaving feedback on your experience with 8x8. It's great to hear you find 8x8 easy to use. Please feel free to contact our support team if you experience difficulties. Replied August 2024 Read More Whitney R. Verified reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed February 2020 Great communication throughout our company 5 Faster communication, You can text SMS from 8x8, clear notifications Ratings Breakdown 5 Ease of use 5 Functionality Pros: Our company uses 8x8 messaging and I really enjoy it. It's seamless, there is an app, it's easy to use. Cons: When connecting from the app, it can take a minute to connect. Some times there are connectivity issues. 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