--- title: "8x8 Contact Center Software Reviews, Demo & Pricing - 2026" description: "Review of 8x8 Contact Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/8x8-contact-center-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / 8x8 Contact Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # 8x8 Contact Center Review Custom quote 1 plan Wondering if 8x8 Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview 8x8 Contact Center 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/#reviews) FrontRunner 2026 Pricing Pricing available upon request ### About 8x8 Contact Center 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption. Do you work for 8x8 Contact Center? [Manage this product listing](https://www.g2.com/products/8x8-contact-center/claim_requests/new?auto=true) Wondering if 8x8 Contact Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## 8x8 Contact Center User Interface ## Popular 8x8 Contact Center Alternatives Main Product 8x8 Contact Center 4.3 [(47)](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.20Value for money - 4.03Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(886)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.63Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Sobot Nexus](https://www.softwareadvice.com/product/524506-Sobot/) 4.9 [(117)](https://www.softwareadvice.com/product/524506-Sobot/reviews/) Ratings Breakdown - 4.97Ease of use - 4.90Value for money - 4.95Customer support - 4.91Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) 4.5 [(96)](https://www.softwareadvice.com/call-center/amazon-connect-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.36Value for money - 4.44Customer support - 4.39Functionality Pricing Available upon request Get Price Alternative Product [HoduCC](https://www.softwareadvice.com/call-center/hoducc-profile/) 4.6 [(96)](https://www.softwareadvice.com/call-center/hoducc-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.59Value for money - 4.56Customer support - 4.55Functionality Pricing Starting at $10.00 per month Get Price ## 8x8 Contact Center Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version X Series Plans (UCaaS & CCaaS) Pricing available upon request Plan includes: - Omnichannel Routing - IVR / Self-Service - Analytics & Reporting - CRM Integration - Workforce Management - AI-Powered Tools - 99.999% Uptime SLA Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## 8x8 Contact Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of 8x8 Contact Center Activity Dashboard Agent Interface Alerts/Escalation Alerts/Notifications Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Autoresponders Call Center Management Call Transfer Campaign Management Chat/Messaging Computer Telephony Integration Customer History Customizable Reports Employee Scheduling For Call Centers Inbound Call Center Interaction Tracking Labor Forecasting Live Chat Manual Dialer Monitoring On-Demand Communications Outbound Call Center Performance Management Performance Metrics Personalization Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting SMS Messaging Third-Party Integrations VoIP Connection ## 8x8 Contact Center Integrations Zendesk Suite Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 7 integrations ## 8x8 Contact Center User Reviews ## 8x8 Contact Center customer ratings - Overall rating: 4.3/5 - Total reviews: 47 ### Rating distribution - 5 stars: 22 reviews (47%) - 4 stars: 16 reviews (34%) - 3 stars: 8 reviews (17%) - 2 stars: 1 reviews (2%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.2/5 - Customer support: 4.0/5 - Functionality: 4.2/5 --- Have you used 8x8 Contact Center and would like to share your experience with others? ### 8X8 REVIEW - Overall rating: 3/5 - Reviewer: CHERI D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the issues that we have had outweigh the positives and I don't think we will continue to use them once our contract is up. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like that I am able to have calls forwarded to my cell while I am not in the office and that I can call clients from the app and it displays our office number and not my cell. #### Cons I have had several issues with this software that after multiple contacts with customer support have still not been resolved. --- ### Ease into 8x8 - Overall rating: 5/5 - Reviewer: Barbara C. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that 8x8 is easy to use and set up. #### Cons A few times calls have come through to your phone although you are on the phone. #### Reasons for switching to 8x8 Contact Center The cisco system was too complex to add users and manage calls. #### Vendor response Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future. Replied February 2024 --- ### Have USed For a Long Time - Overall rating: 3/5 - Reviewer: Bob R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use. Can easily add/manage users. Easy to change the hours and days of operations. Can alter script or messages on an as-needed basis with little difficulty. #### Cons The support is TERRIBLE. Impossible to ever get a live person. Once you reach someone level one can never fix your problem. Level 2 never contacts you back. They don't seem to have any sense of urgency. My call center has been down for DAYS and no one seemed to care. Support is BAD BAD BAD BAD. #### Vendor response Hello Bob! We're sorry to hear about your experience and want to extend our sincerest apologies for any inconvenience caused. We truly value your feedback as it helps us identify areas where we can improve our service. Replied February 2024 --- ### 8x8 Contact center - Overall rating: 4/5 - Reviewer: Gerard V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and user friendly. Easy to navigate. #### Reasons for switching to 8x8 Contact Center 8x8 already purchase Fuze and it comes to end of life #### Vendor response Hi Gerald, thank you for taking the time to leave a review; we appreciate it. It's great to hear you find 8x8 easy to use. Replied March 2024 --- ### Best Multifunction - Overall rating: 5/5 - Reviewer: Darlene D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent. #### Cons I have not found one thing that I do not like about 8x8 Contact Center. #### Reasons for switching to 8x8 Contact Center We needed a program that could handle all of our needs. #### Vendor response Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs. Replied March 2024 --- ### powerful tool for calls that almost never is down - Overall rating: 5/5 - Reviewer: Wannes O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very positive. We have also a very qualified expert on the system in our company that can help out on short notice if changes need to be made. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have a quite complicated setup with several types of lines in 7 languages that are managed well with 8x8 contact center with little downtime #### Cons Quite complicated way to set up scripts and hard to copy paste in the structure so a lot of manual work to program them. #### Vendor response Dear Wannes, thank you for taking time to leave a review. We are delighted you are having a positive experience with 8x8 and your set up has been supported with little downtime. Also we'd like to thank you for your suggestions for improvement. Replied November 2024 --- ### Great product - Overall rating: 5/5 - Reviewer: emma b. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered the layout really easy to navigate really great product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Voip system is good the process to be able to listen to calls #### Cons Signal depending on broadband speeds and amount of people on the broadband #### Vendor response Hi Emma, thank you for your review. We are delighted you are having an excellent experience with 8x8! Replied January 2025 --- ### 8x8 Contact Center Review - Overall rating: 5/5 - Reviewer: Bryon D. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience has been good. From time to time we do have issues that affect all of the agents but for the most part it has been stable and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that it is always being upgraded with new features added. They seem to use the feedback given to make the product better. #### Cons Having to have both the Agent Workspace interface and 8x8 Work open for the calls to work. I do know that the beta is out where you will only need Workspace open but have not tested it yet. #### Reasons for choosing 8x8 Contact Center 8x8 personalized their recommendations for a new system to us rather than Ring Central just saying they can do it without really digging in to find out what we really needed. #### Reasons for switching to 8x8 Contact Center We needed a cloud VoIP solution that would allow for better remote capabilities and cost of on prem system was becoming to high. #### Vendor response Thanks a ton for your feedback! We truly appreciate your insights regarding the continuous upgrades and new features in our product. It's fantastic to hear that you've noticed our commitment to incorporating user feedback to enhance the overall experience. Your insights are invaluable to us, if you have any further suggestions, please feel free to reach out. We want to keep you in the loop as we continue to evolve and refine our product capabilities. Stay tuned for updates! Replied November 2023 --- ### 8x8: The Greatest VOIP There Was - Overall rating: 5/5 - Reviewer: Saular K. - Verified reviewer: Yes - Industry: Utilities - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is very good with the contact center. There are a lot of things that can be fixed or done better, but at this moment in time, the contact center really does wonders for out team and productivity with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The best thing I like about the 8x8 contact center is the ease of transferring calls through the queues. It really makes it seamless when one user is unable to answer the phone. #### Cons I do not like how we have to go through two clicks and menus to go online and on break. It would be better if the buttons were at the top of the contact center for us to just click once without going through a pop-up pane window on the left. #### Vendor response Hi Saular, thank you for leaving such a glowing review. It's great to hear you are having such a good experience. Thank you also for highlighting things we can do better, this helps us improve. Replied August 2024 --- ### Great communication throughout our company - Overall rating: 5/5 - Reviewer: Whitney R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Faster communication, You can text SMS from 8x8, clear notifications #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Our company uses 8x8 messaging and I really enjoy it. It's seamless, there is an app, it's easy to use. #### Cons When connecting from the app, it can take a minute to connect. Some times there are connectivity issues. --- Showing 1 - 10 of 47 Reviews Load More Reviews ## 8x8 Contact Center Popular Comparisons [Ringover vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/ringover/)[Sobot Nexus vs 8x8 Contact Center](https://www.softwareadvice.com/compare/391471-8x8-contact-center/vs/524506-Sobot/)[LiveAgent vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/liveagent/)[Amazon Connect vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/amazon-connect/)[HoduCC vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/hoducc/)[Five9 vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/five9/)[Talkdesk vs 8x8 Contact Center](https://www.softwareadvice.com/call-center/8x8-contact-center-profile/vs/talkdesk/)[Zendesk Suite vs 8x8 Contact Center](https://www.softwareadvice.com/compare/26892-Zendesk/vs/391471-8x8-contact-center/) ## Other Top Recommended Call Center Software [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (144) Recently recommended **4** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **4** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (830) Recently recommended **3** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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