8x8 Contact Center

RATING:

4.1

(37)

About 8x8 Contact Center

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center makes it easy for businesses to connect and collaborate with individuals working inside and outside of the organization. 8x8 Contact Center keeps you connected to your customers from anywhere, at any time. Making changes is easy. And with an industry-first, financially backed 99.999% SLA across contact center and business communications, your contact center will continue to operate without interruption.

8x8 Contact Center Pricing

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8x8 Contact Center Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for 8x8 Contact Center

1 - 5 of 35 Reviews

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

FUNCTIONALITY

5

Reviewed July 2019

Best in class service, but they gouge you over time

PROS

The service is great, and the mobile app was best in class

CONS

We had outages more than other services and we they quietly hiked out prices overtime and it ended up as a rip off.

Reason for choosing 8x8 Contact Center

We ultimately chose jive for pricing

Barbara

Utilities, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Ease into 8x8

I haven't had any issues that has not been easy to resolve. It's plain, simple, easy to use and understand.

PROS

I like that 8x8 is easy to use and set up.

CONS

A few times calls have come through to your phone although you are on the phone.

Reasons for switching to 8x8 Contact Center

The cisco system was too complex to add users and manage calls.

Vendor Response

Thank you so much for taking the time to leave an excellent rating. We appreciate your business with us. Please let us know what else we can do to help you and your business in the future.

Replied February 2024

Darlene

Medical Practice, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Best Multifunction

PROS

The features are wonderful and the multi-functions such as Caller ID, Missed Calls, Voicemails, and faxing! The settings are easy to set up for all functions. Searching by name, departments, group. The voice message is typed out as well as recorded! For faxing- confirmations are sent with details of date and time with how many pages sent.

CONS

I have not found one thing that I do not like about 8x8 Contact Center.

Reasons for switching to 8x8 Contact Center

We needed a program that could handle all of our needs.

Vendor Response

Hi, Darlene; thank you for taking the time to leave such a positive review. We are thrilled that 8x8 handles all your needs.

Replied March 2024

Danny

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2021

Terrible Customer Service and They Won't Let You Cancel

I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this?

PROS

It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps.

CONS

Customer service was worse than horrible! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible.

Reasons for switching to 8x8 Contact Center

InContact no longer served companies our size.

Vendor Response

Thank you for bringing this to our attention. We're sorry you had a bad experience. We'll strive to do better.

Replied December 2021

Fabiano

Wholesale, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2024

8x8 Contact Center is a wise choice

So far, so good. As soon as everyone learned how to use it (which was easy, to be honest), we got so used to it that it would be hard to switch it at this time.

PROS

We really like the "click to dial" feature. It helped us a lot to avoid dialing to wrong numbers. The integration with our ERP system also makes it easier to control when the last call was placed to xyz customer

CONS

Not a deal breaker, but if we could choose an announcement to play during the "this call is being recorded" message, it would be great!

Reason for choosing 8x8 Contact Center

It looked like a good investiment. No regrets, we were right about it.

Reasons for switching to 8x8 Contact Center

Because our legacy phone system was really old and we were looking for a better way to have users working from their home without the complication of using VPN routers.

Vendor Response

Hello! Thank you for taking the time to leave a review. We appreciate your feedback and are glad you had a positive experience with our product. We value your input and look forward to serving you in the future. Thank you again for choosing us!

Replied February 2024