--- title: "Aloware Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aloware. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aloware is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/aloware-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Contact Center Software](https://www.softwareadvice.com/contact-center/) / [Aloware](https://www.softwareadvice.com/call-center/aloware-profile/) / Aloware Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/aloware-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/aloware-profile/alternatives/) # Aloware User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 33 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.4/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 20 reviews (61%) - 4 stars: 7 reviews (21%) - 3 stars: 2 reviews (6%) - 2 stars: 1 reviews (3%) - 1 star: 3 reviews (9%) ### Most mentioned pros - Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin - A true power dialer that integrated with our CRM, Hubspot. - These integrations were a key feature for us. ### Most mentioned cons - They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. ## Aloware customer reviews Showing reviews 1-25 of 33 (page 1). ### Customizable and CUSTOMIZABLE - Overall rating: 5/5 - Reviewer: Robert R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Customer Support - A+ Quality of Product & Service - A+ Price - A Pleased Clients and Staff - A+ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service at Aloware is outstanding. Because of that, despite not having a sliver of tech aptitude, I was able to describe with layperson lingo exactly what we wanted and needed our system to do, and the team at Aloware made it happen. And I never got that thing that most tech experts seem to do, they subtly insinuate that unless you understand tech talk, we don't want to deal with you. Perhaps I'm paying too much attention to customer service with my praise, but I just cannot help but feel satisfied having happened upon Aloware. As for the caliber of their product, it does exactly what we were told to expect. What else could we ask for. No, I'm not related to the owners, I am a crotchety old guy who rarely compliments my kids, let alone submiting a review for a company for doing what they're supposed to do... But Aloware doesn't just do what they're supposed to do. They go above and beyond, patiently describing (several times if needed) how to setup and use their service. If you're one of those business owners struggling with the concept of throwing their landline phones in the trash, where they belong, and making the overdue switch to internet based phones, then you're fortunate to be considering Aloware. There's no need to equivocate any longer, pull the trigger and sign up for Aloware today. #### Cons I'm sure there are cons, however I've yet to encounter one. #### Reasons for choosing Aloware We did a thorough review of products that met our specs. One other company was in the range of possible. But really didn't compare. #### Reasons for switching to Aloware Apples and oranges in terms of add-on features and ease of use. --- ### BEST SOFTWARE OUT THERE FOR SMS, TELEPHONY AND BEST SUPPORT - Overall rating: 5/5 - Reviewer: Annette B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I NEEDED A FLEXIBLE TELEPHONY PROGRAM FOR MULTIPLE SALES AGENTS IN MULTIPLE STATES WITH TEXT CAPABILITIES AND MANY OTHER FEATURES AT AN AFFORDABLE PRICE FOR NEW COMPANY. ALL OTHERS WERE RIDICULOUSLY PRICED AND REQUIRED UPGRADES FOR FEATURES THAT ALOWARE MADE STANDARD. THE SUPPORT IS UNMATCHED AND SPEED OF HELP IS TOO! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PRICE!!! EASE OF USE AND SUPPORT IS UNBELIEVABLE!! THEY ARE SO FLEXIBLE TO HELP WITH CHALLENGES AND CHANGES I NEEDED FOR MY BUSINESS AND VERY QUICK TO SUPPORT ANY ISSUE #### Cons THERE'S NOT ONE BAD THING I CAN SAY HONESTLY #### Reasons for choosing Aloware PRICE, FEATURES, SUPPORT!! #### Reasons for switching to Aloware TOO MANY REASONS TO LIST, WITH ALOWARE YOU GET MORE THAN YOU PAY FOR, WHICH IS THE OPPOSITE WITH ANY OTHER COMPANY I USED. --- ### Stay Away - Overall rating: 1/5 - Reviewer: Kenneth S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered FRUSTRATION, FRUSTRATION, FRUSTRATION Save yourself this frustration and go somewhere else #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Yhey have average customer service help. Their pricing is very good #### Cons I signed up because the price was great but that was a mistake. The program is extremely difficult to use. Everything you do is a challenge. Just to load a list you have to go through about 7 steps on two different pages. It's very confusing. I tried it and spent hours each week with customer service. I really tried to make this work but it just wasn't worth it. This is still in their trial version and are making adjustments without giving notice. They have very good customer service but if you do sign up with them, prepare yourself for a lot of frustration #### Reasons for choosing Aloware Price --- ### Neutral customer - Overall rating: 4/5 - Reviewer: andrea d. - Verified reviewer: Yes - Industry: Program Development - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, the new app is a big plus. Can have multiple lines #### Cons The line connexion with customers is not so good #### Reasons for switching to Aloware Multiple line management was not as easy as in Aloware --- ### Real-Time prospecting leads increasing deals closed - Overall rating: 5/5 - Reviewer: Ed S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent customer service open 24/5 and simple to implement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to integrate with Hubspot Professional Marketing Hub and Professional Sales Hub and dial new leads within 1 to 3 minutes and have 2-way text conversations in real-time right at optin #### Cons 3 Seat Minimum per month rather than the ability to purchase a single license and buy more on an as need be basis #### Reasons for choosing Aloware Features and functionality and integrations #### Reasons for switching to Aloware Their power dialer and 2-way texting as well as true ringless voicemail capability for multi-channel campaigns --- ### Washify COO review - Overall rating: 4/5 - Reviewer: Mark B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That it had the potential for a lot of flexibility in call routing, recording and text messaging #### Cons It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected #### Reasons for choosing Aloware We decided to keep both for different reasons #### Reasons for switching to Aloware The original expectation was it would be be replacing our trouble ticketing system until was recognized that it would only handle the incoming telephony-based inquiries into the system. It was also hoped to be able to be used to track all the sales people‘s customer interactions but without the mobile app it was unlikely to get sales people to login to make and receive phone calls and text messages as they typically did from their own cell phones --- ### Great software with unique integrations - Overall rating: 5/5 - Reviewer: Jean-Emmanuel L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Aloware is the only contact center software that seamlessly connects to Guesty and Slack. These integrations were a key feature for us. The software is easy to use, and scales well with our business. #### Cons Downloading data for the creation of reports is very slow (often doesn't work for large datasets). Changing a contact is on Aloware does not work well if the contact has been pulled from another integration, the Guesty integration is not 2-way. The cost is high compared to other similar software. --- ### Easy to set up and sync to Hubspot - Overall rating: 5/5 - Reviewer: Brandi R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We needed a phone system to sync to our Hubspot account and record our calls and texts to the customer contact. This was an easy solution that gives each CSM and Sales rep a personal line and logs their activity through the desktop or app. #### Cons There were a few hiccups within setup such as having team members use my line, but support was quick to help me correct the issues that were primarily just user error on our part. --- ### 1 year update - Overall rating: 5/5 - Reviewer: Joel N. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Great customer service during my learning curve #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use and great features for any business looking for a dialer. Less expensive than other options. #### Cons Call recording features had some issues but we solved them #### Reasons for switching to Aloware Needed cheaper options --- ### Okay - Overall rating: 2/5 - Reviewer: Arwa A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is okay, but depends on the day honestly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Easy to use and love how it shows patients names when calling #### Cons Disconnects often. Can not hear phonecalls properly and have to call back. Connection is not clear. A lot of time we have to call multiple times for the phonecall to go through #### Reasons for switching to Aloware Works better with our system overall --- ### Easy to use - Overall rating: 5/5 - Reviewer: Marvin G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an awesome thing using this software. I would recommend this to all to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It take so much easier and it is faster. #### Cons It is when you do outbound call. At first since i was not able to navigate more i need to type in the number and the client that i worked for. But by the time we knew to set it up. It is very nice and easier. --- ### Complete waste of Time AND Money - Overall rating: 1/5 - Reviewer: John K. - Verified reviewer: Yes - Industry: Online Media - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Telling the unhelpful sales representative to cancel our account and to consider a more ethical place of employment. #### Cons Complete waste of time. Horrible platform, unethical sales team, and even worse support. They will say your use case is possible, but you wont be able to actually build your use case in the free trial. They will assure you it's possible, and all you need to do is pay for the subscription to get access to the needed features. Once you have paid you'll spend hours trying to make your dialer work, just to find out that Aloware is not actually built to be a full dialer with call cadence capabilities. I recommend looking at JustCall, or AutoReach. Aloware support will argue and refuse you a refund, they won't review the recorded meetings, they won't read your hours of dialog with support trying to make the platform work, they will refuse all accountability and charge your card regardless of their carelessness. TAKE YOUR BUSINESS ELSEWHERE! There are plenty of worthy dialers to chose from, don't make the mistake I did, and steer clear of Aloware! --- ### Great product, terrible customer service experience - Overall rating: 3/5 - Reviewer: Justin C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible customer service! Account Manager has been switched multiple times with no communication from their end. When you ask questions they just change positions and fail to take any initiative to resolve your issue. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The software fit our needs and was easy to set up. #### Cons Customer service suggested we use their free 'Suspended' user to maintain reporting and recordings for users that are no longer with our company. Aloware then changed it's billing policy with very little notice, only one email, and no contact from any Account Manager and billed us. We reached out with the concern of maintaining recordings for deleted users, did not receive a clear response and dragged out the conversation while still billing us! It's been 2 months of attempted communication. Now they refuse to provide the full refund for the billed 'Suspended' users. They agreed to transfer the recordings to us, keep claiming permissions issues and fail to take an active role in attempting to solve the problem. Just a terrible experience over all. #### Reasons for switching to Aloware Ease of use, pricing. --- ### The best option for a real estate organization - Overall rating: 5/5 - Reviewer: Caleb P. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps. #### Cons Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help. #### Reasons for choosing Aloware It seemed like the easiest system to implement and use within our budget #### Reasons for switching to Aloware The previous vendor was hardware centric and support took FOREVER. They had no idea what was going on with our network map and we had to start at square 1 on every support call.... I suggest they get Aloware to help with that. --- ### Consistent Hospitality - Overall rating: 5/5 - Reviewer: Justin F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Consistent experience and accessible information across our enterprise. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty. #### Cons Mobile app has bugs such as needing to be open in the background, and find old conversations is not easy. #### Reasons for switching to Aloware Integration to our other softwares. --- ### Catered Dialing Experience - Overall rating: 5/5 - Reviewer: Carolyn A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day. #### Cons One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market! #### Reasons for choosing Aloware Because the integration with Hubspot only worked really well with Aloware and they had time zone differentiator. Not to mention, the customer service is top notch. They have been so diligent to resolve my issues and communicate with me. #### Reasons for switching to Aloware I switched because I needed a true power dialer that integrated with Hubspot and that wasn't going to cost the thousands of dollars a month I was paying with my previous provider. --- ### Quick, Organized, Helps us Close! - Overall rating: 5/5 - Reviewer: Brandon H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Very good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lists are so easy to navigate, can send mass texts, emails, and do quick calls. More importantly it's very easy to maintain these lists and update leads. #### Cons Upload templates became difficult on certain computer. --- ### 2-in-1: Great Value - Overall rating: 4/5 - Reviewer: Ian B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform. #### Cons Not all features a are intuitive to find, though extensive documentation exists within the app. #### Reasons for switching to Aloware Tighter integration with Twilio for SMS, and via twilio tighter integration with our larger automation stack. --- ### Just Started Using - Overall rating: 4/5 - Reviewer: Daniel A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a back office software to be able to track our recruiting system, inbound-outbound, CRM, and just give us the ability to know where our business is at all times, and that is what aloware gives you! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the ability it gives us to track our AI Calling and keep everything streamlined, simple and easy to use, your customer service is on point when we have questions, and so far i look forward to really growing our recruiting systems using your software! #### Cons There has not been anything we have ran into yet that i could say negative about the software, it has done everything we were looking for and its been great so far! #### Reasons for choosing Aloware Aloware looked like the best option for us personally for all the things we were looking to do, it had deeper, better overall system to give us EVERYTHING we needed to grow this recruiting system --- ### Hands Down The Best Dialer We've Used - Overall rating: 5/5 - Reviewer: Hayato H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank [SENSITIVE CONTENT HIDDEN] enough for their efforts to make our operation much more efficient. #### Cons I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately. --- ### Great Solution - Overall rating: 5/5 - Reviewer: Kevin D. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure. #### Cons There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements. #### Reasons for choosing Aloware Cost and its not just an outgoing call solution. #### Reasons for switching to Aloware Call center need and user interface --- ### Aloware and anoosh - Overall rating: 5/5 - Reviewer: Jimmy C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aloware has worked great for my business. I recommend it to anyone. Anoosh is great there. Highly recommend #### Cons Reporting and routing sometimes off . But overall still great --- ### Scam, Avoid! - Overall rating: 1/5 - Reviewer: Earl K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros They appear to offer good rates and a good system, unfortunately this is not true. #### Cons Forced to sign up to get Aloware working with Pipedrive (our CRM tool), he had endless problems setting the system up, do date issues have not been resolved and we paid for a month with $100 talk time. Only to cancel after 3 weeks of not being able to use the system - Avoid! --- ### Awesome platform - Overall rating: 5/5 - Reviewer: Chris F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very responsive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best calling platform out there, and they keep adding features! #### Cons Minor ui/ux issues... Nothing else was a major issue at all --- ### Aloware automated our outgoing calls - Overall rating: 4/5 - Reviewer: Sk S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were working with our Financial service where we offer customers mostly from USA insurance solutions and we were looking for a solution preferably web based and affordable to make calls and send SMS to our customers and we found Aloware perfectly matches our requirement. So we signed up and got great help from their support team to set up and run properly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - Easy to use web based feature. - Excellent for small and medium scale businesses. - Easy CRM integration with most of the leading CRM softwares. - Easy SMS and Call tracking. #### Cons - I have not found great deal of cons to write here but may the pricing can be a little bit lower so that a lot of small businesses can afford. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/aloware-profile/reviews/?page=2) --- Aloware Reviews, Pros and Cons - 2026 Software Advice