Aloware

RATING:

4.59

(29)

About Aloware

As all-in-one software solution for sales teams, Aloware offers automatic dialing, seamless CRM integrations, and workflow automation that businesses can use on any device. Aloware gears sales and support teams with the right tools to crush quotas and close more deals efficiently by providing an all-in-one turnkey software that helps sales teams engage with customers in ways they love: via call, text message, email or social. Designed for efficiency, Aloware lets users set up automated workflows by utilizing Aloware's friendly automation system to customize the best workflow. With the use of triggers, businesses can maximize your time building customer relationships than playing catch-up with your phones. Also, businesses can contact leads across different channels...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Aloware Pricing

Solo Plan: $50/month/account + usage Starter Plan: $100/month/account + usage Business Plan: $250/month/account + usage Service Plan: $500/month/account + usage

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Aloware Reviews

Overall Rating

4.59

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Aloware

1 - 5 of 29 Reviews

User Profile

Caleb

Verified reviewer

Internet, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

The best option for a real estate organization

We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

PROS

It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

CONS

Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

Reason for choosing Aloware

It seemed like the easiest system to implement and use within our budget

Reasons for switching to Aloware

The previous vendor was hardware centric and support took FOREVER. They had no idea what was going on with our network map and we had to start at square 1 on every support call.... I suggest they get Aloware to help with that.

Carolyn

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Catered Dialing Experience

I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.

PROS

The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.

CONS

One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!

Reason for choosing Aloware

Because the integration with Hubspot only worked really well with Aloware and they had time zone differentiator. Not to mention, the customer service is top notch. They have been so diligent to resolve my issues and communicate with me.

Reasons for switching to Aloware

I switched because I needed a true power dialer that integrated with Hubspot and that wasn't going to cost the thousands of dollars a month I was paying with my previous provider.

Arwa

Hospital & Health Care, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed July 2021

Okay

It is okay, but depends on the day honestly.

PROS

Easy to use and love how it shows patients names when calling

CONS

Disconnects often. Can not hear phonecalls properly and have to call back. Connection is not clear. A lot of time we have to call multiple times for the phonecall to go through

Reasons for switching to Aloware

Works better with our system overall

Ian

Marketing and Advertising, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

2-in-1: Great Value

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

PROS

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

CONS

Not all features a are intuitive to find, though extensive documentation exists within the app.

Reasons for switching to Aloware

Tighter integration with Twilio for SMS, and via twilio tighter integration with our larger automation stack.

Kevin

Transportation/Trucking/Railroad, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Great Solution

Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved.

PROS

This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.

CONS

There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.

Reason for choosing Aloware

Cost and its not just an outgoing call solution.

Reasons for switching to Aloware

Call center need and user interface

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