About Aloware

Aloware is a call center solution that enables businesses to streamline processes related to customer engagement, call routing, SMS marketing, contact management and more. Professionals can utilize the platform to record inbound/outbound calls in a centralized repository, send or receive MMS messages and set up drip message campaigns.

Key features of Aloware include interactive voice response (IVR), predictive dialer, automatic call distribution (ACD), softphone, personalized messages and multi-channel communication. Administrators can utilize the dashboard to track agents' performance, gain visibility into various business metrics and monitor key performance indicators (KPI) in real-time. Additionally, it lets users embed call dialers into corporate websites...


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Supported Operating System(s):

Web browser (OS agnostic)

20 Reviews of Aloware

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(13)

13

4 stars

(7)

7

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

November 2019

Caleb from Real Estate

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

The best option for a real estate organization

We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

Pros

It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Cons

Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

Reasons for Choosing Aloware

It seemed like the easiest system to implement and use within our budget

December 2019

Ian from DOmedia / BillboardsIn.com

Verified Reviewer

Company Size: 11-50 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2019

2-in-1: Great Value

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

Pros

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Cons

Not all features a are intuitive to find, though extensive documentation exists within the app.

November 2019

Mark from Washify Services, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

November 2019

Washify COO review

Admittedly the decision to go to the product was based on the CEO making that decision but the decision was intended to address a problem that Aloware wasn’t really suited for completely solving. And we had changing administrators on the project for a number of reasons that was not Aloware’s fault. For that and other reasons the product not been fully implemented yet

Pros

That it had the potential for a lot of flexibility in call routing, recording and text messaging

Cons

It was cumbersome to implement. And some things that should’ve been straightforward with more complex than expected

Reasons for Choosing Aloware

We decided to keep both for different reasons

April 2020

Hayato from RocketOffr

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Hands Down The Best Dialer We've Used

Pros

My experience with Aloware has been nothing but outstanding. Prior to Aloware we were struggling to maintain day-to-day operations due to the lack of support and data organization. Transitioning to Aloware was seamless, and we are now able to scale exponentially thanks to Aloware. I couldn't be more happy with the decision to go with Aloware, and can't thank [SENSITIVE CONTENT HIDDEN] enough for their efforts to make our operation much more efficient.

Cons

I really don't have one that I can articulate. Every problem we've had, [SENSITIVE CONTENT HIDDEN] worked extremely hard to fix immediately.

April 2020

Evan from RocketOffr

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Best Software and Support I have ever Encountered

Pros

Before Aloware it was a nightmare to manage our data and scale our operations. Aloware helped us build a custom implementation and now we can contact 3X the leads in half the time. Our transition to Aloware was seamless. Their customer support is quick and helpful, every time.

Cons

I can't name a single thing I didn't like about Aloware.

Reasons for Choosing Aloware

Their customer support is better, hands down.