We have segregated our sales line from our customer service line. This, along with our ability to text using the same number we speak to clients on has been a game changer. Anoosh and his team have been great enabling us to adopt the product into our existing business without experiencing downtime.

It's a tie between two features. Automated data entry through our CRM integration (this saves me at least 30 minutes to an hour every day) and the ability for our team to adopt Aloware wherever and whenever using our legacy phones, the softphone or the native apps.

Tagging a contact on mobile is still something I haven't been able to figure out on my own. I will have to contact support for help.

I can now have my agents blast through hundreds of leads a day, using the right time zones and seamlessly dialing with Hubspot.

The features that were most impactful was the Power Dialer. A true power dialer that integrated with our CRM, Hubspot. It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless. They had me up and running in one day.

One feature that is challenging to find is a true local presence and Aloware doesn't have it. They do have a time zone differentiator integrated into their power dialer which is such a hard feature to find on the market!

It is okay, but depends on the day honestly.

Easy to use and love how it shows patients names when calling

Disconnects often. Can not hear phonecalls properly and have to call back. Connection is not clear. A lot of time we have to call multiple times for the phonecall to go through

Aloware are and the team behind it are excellent. Great value, very responsive to customers, and a high level of configurability for coders and non-coders alike. I would definitely recommend.

The ability to operate both a customized call center with SMS, alongside phone tracking for marketing attribution all in a single platform.

Not all features a are intuitive to find, though extensive documentation exists within the app.

Aloware is a great company that provides us the "call center" we need. Whether you are a big company or small. If I have problems, i am contacted quickly and the problem is efficiently solved.

This product allows me to automate my teams calling when new applications come in, my team just has to be available to receive the calls. This product also allows for my team to manually dial as well and I can review calls at my leisure.

There are a few issues with individual extensions that have not been ideal for my company, however the support here is phenomenal and from my understanding it's on the list of improvements.