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> Reviews of Exotel. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Exotel is a good fit for you!

Source: https://www.softwareadvice.com/call-center/exotel-profile/reviews

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Exotel Reviews

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[Overview](https://www.softwareadvice.com/call-center/exotel-profile/)

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# Exotel Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(38)

4

(20)

3

(9)

2

(0)

1

(2)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.1

Value for money

4.2

Functionality

4.1

* * *

### Pros

"We’ve been using Exotel for our customer support and communication needs, and it has been a fantastic experience."

"Very Good In use easily call history available."

"It provides recording and call-logs which I use significantly and this is what I like best."

### Cons

"The user interface feels a bit outdated, and it can take some time to figure out how to access certain features."

"It does not have single sign-on and i could not find a way to record out-going calls."

"hour delay in report which is not good."

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Exotel Reviews, Pros and Cons - 2026 Software Advice