About Exotel

As Asia’s leading cloud communication platform, Exotel supports the customer engagement efforts of businesses like Flipkart, Ola and Gojek.

Exotel's platform limitlessly and reliably scales its communication infrastructure during high-engagement periods like a seasonal sale. That way, these enterprises can engage and convert potential customers right in during moments of interest. Exotel offers SLAs of 99.4+% platform uptime and unlimited channel availability so you can serve customers when they want to engage with you while hyper-scaling your efforts when it is needed.

Exotel's full-fledged remote work solution supports communication needed for a distributed workforce in today’s remote era, especially for sales and support teams. Monitor key call data...


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55 Reviews of Exotel

Average User Ratings

Overall

4.31 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(30)

30

4 stars

(16)

16

3 stars

(7)

7

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 55 results

October 2019

User Profile Picture

Tapesh from Alphonic Network Solutions Pvt Ltd

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2019

Best Software for cloud and virtual Telephony in India

Team is very helpful to setup your number and the things you needed they will understand your requirement.

Pros

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Cons

They are not providing services out of India so we have to manage multiple options for Indian customers and for other countries customers.

Reasons for Switching to Exotel

Exotel having good features as comparison to Knowlarity and their tech partners are best one

October 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

October 2019

Product with great options

Exotel has been a key to connect with customers and also keep data privacy intact. We use it as a help line for our delivery partners and they also are able to connect with multiple agents with just a single help-line number. Exotel, is a great product for service industry.

Pros

Data security is key to our organization and Exotel has helped us a lot in achieving the same. We have been using exotel to help our delivery partners connect with customers. Exotel helps bridge that gap by keep the customer contacts anonymous.

Cons

Even if our agents are busy on some other call, it does not tell you a busy tone. You as a caller, will still hear 'ringing tone' and if no one answers your call, you will feel that the call was not pickedup. While in reality, all the agents were busy hence, the call was not even connected at all.

Reasons for Choosing Exotel

I have used it before in my previous organisation. Hence, it was an easy choice for me.

October 2019

Prasanna from Rescue 24/7 Roadside Assistance

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

October 2019

My take on Exotel

It's been pretty good. Reaching support is a bit of a challenge. However we could sort out our issues after a quick visit to your offices in Bangalore.

Pros

We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space.

Cons

There are a couple of issues with the way reports are generated. There are a lot of call drops-we are unable to figure out why we have so many abandoned calls though there have been free agents. Would love it if there could be some kind of timing mechanisms set up to figure out how long the customer had to wait before connecting to an agent. Would certainly help us and other clients with improving our own SLAs.

Reasons for Choosing Exotel

Ease of setup & having a company with a presence in Bangalore helps us reach them if there are any issues.

Reasons for Switching to Exotel

We have tried both the kookoo agent and super receptionist. We feel that in terms of call quality and patches kookoo is the best available in India, however their UI/UX & the setup is a complete pain. Would never recommend super receptionist. We had the worst experience with the software as well as support from them.

October 2019

Pramod from ANI Technologies pvt ltd

Company Size: 10,000+ employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Good Service & easy to use

it's good experience using this software

Pros

Dear Team, I am an user of exotel since year it's easy software to use and really very useful as well tremendous support from support team

Cons

easy to use , and helpful to generate the leads

Reasons for Choosing Exotel

na

October 2019

Anchal from m.Paani

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

A excellent tool for communication!

It has been great so far. Product is bug free and support is super quick and easy to access.

Pros

- Exotel has helped us build a reliable connection with our customers over voice & SMS. - Exotel allows a personalised experience for the customers over voice calls. Tracking, managing and building call flow is pretty easy. - It has excellent features like multi-level IVR, call recording, call routing, call analytics, etc - No hardware required - Phone number masking is the best feature of this software - Excellent support from Exotel team

Cons

Nothing I can think of / encountered during the usage in the last 2 years