# Exotel Software Reviews, Demo & Pricing - 2026 > Review of Exotel Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/exotel-profile --- [Home](https://www.softwareadvice.com/) / [IVR Software](https://www.softwareadvice.com/call-center/ivr-system-comparison/) / Exotel Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/exotel-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/exotel-profile/alternatives/) # Exotel 2026: Benefits, Features & Pricing Wondering if Exotel is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Exotel 4.3 [(69)](https://www.softwareadvice.com/call-center/exotel-profile/reviews/) Pricing Starting at $200.00 one time ### About Exotel Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive and improved customer experiences. Exotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It enables this by offering cloud telephony, SMS, and VoIP channels. Using configurable APIs, organisations will be able to integrate numerous channels and their associated data with digital media - applications, web UI, and desktop - for seamless, contextual, and intelligent engagements. Exotel has combined with Ameyo, a leading omnichannel contact centre, and purchased Cogno AI, a conversational AI platform, to realise this objective, while also receiving over $100 million in funding until 2021. Businesses can now have up-to-date customer context even when customers switch channels during interactions across the lifecycle of a support ticket. In addition, customers can expect reduced wait times with handy automations responding to FAQ-level queries, predict... and respond to customer queries with conversational intelligence, and even use sentiment analysis to automatically triage customer queries based on urgency or priority. Remote contact centre solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, and listen-whisper-barge for supervisors are just a few of Exotel's core capabilities. Furthermore, its cloud communications solution integrates seamlessly with your business stack, helpdesk, or CRM software, allowing you to unify information and create a single source of truth. The following are Exotel's best-selling products: • Omnichannel Contact Center Software: Route and manage calls efficiently and intelligently, especially during high-volume periods. Maintain customer context across communication channels, automate routine responses, and track call performance across inbound and outgoing conversations using this software. • Lead Assist: When drivers or delivery agents connect with customers, hide their contact information. Reduce costs by managing call volume across a broad pool of virtual numbers instead of renting a single number. • Business SMS & Authentication: Lower latency with industry-leading delivery rates at a low cost. Schedule business SMS updates to your leads and customers all over the world with only a few clicks. Exotel has patented nOTP, a zero-touch, fully secure authentication mechanism that goes beyond two-factor authentication modes. • Conversational AI: Fill conversational gaps that can't be filled by traditional or even new-age channels. With chatbot and live chat features, you may cut response time, automate less-complex enquiries, have smooth bot-agent handoffs, and provide AI insights for customised engagement. • Field Workforce Management Solution: Manage and simplify field operations from anywhere with a simple yet effective communication solution. To increase performance over time, generate actionable insights. • VoIP Phone System: Make calls directly over the internet utilising Exotel's platform's standard protocols. Comply with regional VoIP legislation as well to better manage your communication costs. Wondering if Exotel is right for your organization? Our IVR Software selection experts can help you in 15 minutes or less. ## Exotel User Interface ## Popular Exotel Alternatives Main Product Exotel 4.3 [(69)](https://www.softwareadvice.com/call-center/exotel-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.22Value for money - 4.09Customer support - 4.07Functionality Pricing Starting at $200.00 one time Get Price Alternative Product [VoIP.ms](https://www.softwareadvice.com/voip/voipms-profile/) 4.8 [(698)](https://www.softwareadvice.com/voip/voipms-profile/reviews/) Ratings Breakdown - 4.44Ease of use - 4.84Value for money - 4.76Customer support - 4.74Functionality Pricing Starting at $1.10 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [DeepCall](https://www.softwareadvice.com/product/504998-DeepCall/) 4.9 [(18)](https://www.softwareadvice.com/product/504998-DeepCall/#reviews) Ratings Breakdown - 4.78Ease of use - 4.89Value for money - 4.94Customer support - 4.83Functionality Pricing Starting at ₹700.00 per year Get Price Alternative Product [XCALLY](https://www.softwareadvice.com/call-center/xcally-profile/) 4.8 [(130)](https://www.softwareadvice.com/call-center/xcally-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.70Value for money - 4.76Customer support - 4.73Functionality Pricing Starting at €29.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price ## Exotel Pricing and Plans Starting price: $200.00 one time Free Trial Free Version Dabbler $200.00 flat rate, one time Plan includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services Read More Believer $500.00 flat rate, per year Plan includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services Read More Influencer $1,000.00 flat rate, per year Plan includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services Read More Enerprise Pricing available upon request Plan includes: - $15 User Rental (Per Agent - $15 Virtual Number Rental (Per Agent - Automated Calls and SMS - Call and SMS Apis - Call and SMS Campaigns - Call Recordings - Daily Email Reports - Dynamic Call Flows - Free Incoming Calls - Missed Call Services Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Exotel Features - Popular features found in IVR Auto-Dialer Automatic Call Distribution Call Disposition Caller ID Call Monitoring Call Recording Multi-Channel Communication Reporting & Statistics Voice Mail - More features of Exotel 2-Way Messaging Agent Interface Alerts/Notifications API Automated Routing Callback Scheduling Call Center Management Call List Management Call Logging Call Reporting Call Routing Call Scripting Call Tagging Call Tracking Call Transfer Campaign Management Campaign Planning Campaign Scheduling Chatbot Chat/Messaging Contact Management CRM Customer History Customizable Reports Customizable Templates Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Mass Texting Message Personalization Monitoring Multi-Campaign Multiple Scripts On-Demand Recording Outbound Call Center Performance Metrics Predictive Dialer Progressive Dialer Queue Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Recording Reporting/Analytics Scheduled Messaging Sentiment Analysis SMS Messaging Social Media Integration Surveys & Feedback Text to Speech Third-Party Integrations VoIP VoIP Connection Workforce Management ## Exotel Integrations Freshdesk Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review Kapture CX Integration rated undefined from -1 review LeadSquared Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review See all 9 integrations ## Exotel User Reviews Overall Rating 4.3 Ratings Breakdown 5 55% 4 29% 3 13% 2 0% 1 3% Secondary Ratings Ease of Use 4.3 Value for money 4.2 Customer support 4.1 Functionality 4.1 VR Verified Reviewer Information Technology and Services 5001-10000 employees Used daily for more than 2 years Review source Reviewed May 2022 Exotel: Enabling hassle-free handling of your Inbound contacts 5 Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way. Cons: Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features. Read More SM Saurabh M. Verified reviewer Education Management 10000+ employees Used daily for less than 2 years Review source Reviewed November 2024 Exotel Review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very Good In use easily call history available. Cons: Some time date not easily we set to find call recording. Read More SK Senthil K. Verified reviewer Banking 51-200 employees Used daily for more than 2 years Review source Reviewed June 2022 Very worst customer support 3 The worst experience ever had Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless Cons: We get billing error from a matured so called technology driven company !!! Reasons for choosing Exotel Implementation and deployment pressure Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed September 2022 Good call management system 4 It's been good but could be better. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: It provides recording and call-logs which I use significantly and this is what I like best. Cons: It does not have single sign-on and i could not find a way to record out-going calls. Read More MG Mayank G. Verified reviewer Computer Software 501-1000 employees Used daily for less than 2 years Review source Reviewed August 2022 Best cloud telephony solution 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great pre and post sales support. Easy to use solution and can handle complex requirements Cons: New features and products launcher wrt to market needs Reasons for switching to Exotel Poor support Read More Kt Kiran t. Verified reviewer Food & Beverages 10000+ employees Used daily for more than 2 years Review source Reviewed March 2023 The Best IVRS & Call Masking Solution with Easy config 5 Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options, Cons: Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option Reasons for choosing Exotel None Read More VR Verified Reviewer Education Management 501-1000 employees Used daily for more than 2 years Reviewed October 2019 Fantastic Platform 5 Education Admission and Placement Related Calls in Institution Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and Easy follow up on all calls received, Never miss a single call Cons: During Several attempt by callers, calls are assigned with little interval of time. Reasons for choosing Exotel It is very ease of use and highly reliable Read More VR Verified Reviewer Education Management 2-10 employees Used daily for less than 2 years Reviewed October 2019 Review for Exotel. 3 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively. Cons: There are no free trials. Overall satisfied Read More VR Verified Reviewer Consumer Electronics 2-10 employees Used daily for less than 6 months Review source Reviewed December 2019 Inbound call centre 5 Reduced load on call centre staff Callers are more happy to get information quickly Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy to set up, drag and drop icons. Helpdesk is really quick in responding to questions . They have special price for NGOs Cons: Not modular- Users need to design the modularity and reusability. Standard analytics are very basic - can provide better analytics to help in better menu design. Read More VR Verified Reviewer Hospital & Health Care 51-200 employees Used daily for less than 6 months Review source Reviewed August 2020 Good Product with excellent support 4 Overall the experience has been quite pleasant and enriching Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Exotel user interface is easy to understand and the customer support provides exceptional service to the customer Cons: The software does not provide a warning when a wrong data or number is entered in the system which reduces the efficiency Read More Showing 1 - 10 of 69 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/exotel-profile/reviews/) ## Exotel Popular Comparisons [VoIP.ms vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/voipms/)[Ringover vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/ringover/)[XCALLY vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/xcally/)[Genesys Cloud CX vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/genesys-contact-centre/)[uContact vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/ucontact/)[MyOperator vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/myoperator/)[CallHippo vs Exotel](https://www.softwareadvice.com/call-center/callhippo-profile/vs/exotel/)[Twilio vs Exotel](https://www.softwareadvice.com/call-center/exotel-profile/vs/twilio/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/exotel-profile/alternatives/) ## Other Top Recommended IVR Software [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **3** times [Ultatel Cloud Business Phone System](https://www.softwareadvice.com/screen-sharing/clarity-business-phone-system-profile/) **4.7** (41) Recently recommended **2** times Stuck Between Options? 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