

InGenius Software
About InGenius
1 / 3



Image 1 of 3
Ingenius screen pop
Other Top Recommended Call Center Software
InGenius User Reviews
OVERALL RATING
Showing 5 reviews

Jacob
Verified reviewer
Company size: 201-500 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
May 2019
InGenius is such a helpful tool
Pros
InGenius streamlines the productivity of our employees and students callers by offering a click-to-call option that offers plenty of customization. Since we have a call center of 7 phones, a student caller can use the same ICE account to log into any of those phones, which provides freedom of movement (or if one of our phones or computers breaks, it's not the end of the world). Logging calls is also extremely simple, just click on the result (which can be set up by the admin) and type your notes in. They're also working on a voicemail drop, which would further maximize productivity for folks (and folks can sound happy for every voicemail because they've precorded their message ahead of time!)
Cons
Connecting a new account to a phone is pretty simple. Customer service has been exceptional when I've needed it. Not much to complain about.

Response from InGenius
Thanks so much for your review! We're happy to hear things are going well and appreciate hearing what's been most helpful to you.
Replied June 2019
Ange
Company size: 51-200 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
February 2021
InGenius - Productivity Boosting Tool
Pros
We have been using InGenius for a few years now so I feel comfortable in stating that InGenius has been a fabulous productivity-boosting tool for our inside sales teams when used in conjunction with our Mitel phones and Salesforce. We found that the initial install and setup was easy and straightforward. The admin configuration and customization tool has allowed us to tailor it to our exact needs. There was one feature that wasn't working with our user's workflow so I reached out to support to see if they could help. They offered a solution by building a custom workflow for us which greatly improved our ease of use. The customer service and support teams are top-notch. I never hesitate to reach out to them because they always respond quickly and are happy to resolve any question or issue to our satisfaction.
Cons
I have nothing negative to say about our experience with InGenius.
Sulabh
Time used: Free Trial
Review Source: Capterra
December 2016
Ingenius CTI
We are using CTI service for our Salesforce Service Cloud platform. The best part of Ingenius is the customer support - they are too good on this front. They should be improving on providing extra features as their competitors are already ahead of them. This product is value for money in our case based on the requirements we had.

Response from InGenius
Thanks for your kind words about our customer support team! We focus on giving customers the highest standard of care and we're glad it's working. You'll be glad to hear we do have new features coming in early 2017. We'll be emailing details to all of our customers and you can also watch for updates on InGenius.com.
Replied December 2016
Warren
Company size: 51-200 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
January 2021
InGenius Connector Review
Pros
We currently use the InGenius sidebar, which is directly integrated into our Salesforce instance and helps logs activities directly to accounts. Our sales reps love the functionality and ease of use while they are on the phone, and as an administrator, we love how we can standardize the fields for clean data and reporting
Cons
As an administrator, I do not have any negatives for this product. It has worked correctly for years and continues to serve its purpose
BRock
Company size: 51-200 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
January 2021
OSEG - Review
Pros
Ease of use for our sales and service team. Ability to log and access customer information in real time to minimize customer wait times and enhance sales/relationship touch point with our customers.
Cons
No current complaints on the software capabilities.