--- title: "JustCall Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of JustCall. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if JustCall is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/justcall-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) / JustCall Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/justcall-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/justcall-profile/alternatives/) # JustCall User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 225 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 109 reviews (48%) - 4 stars: 70 reviews (31%) - 3 stars: 20 reviews (9%) - 2 stars: 12 reviews (5%) - 1 star: 14 reviews (6%) ### Most mentioned pros - We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. - From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. - The available features were sufficient for our team's needs once we got everything set up. ### Most mentioned cons - The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service. - The sales rep failed to disclose that toll-free inbound calls, external call forwarding, and other common business scenarios would incur additional credit charges, despite knowing our exact setup before we signed. - I cannot recommend JustCall to businesses unless they receive written confirmation of exactly which calls are—and are not—covered under "unlimited." ## JustCall customer reviews Showing reviews 1-25 of 225 (page 1). ### Very convenient virtual phone for work - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. #### Cons There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. #### Reasons for switching to JustCall I changed jobs and the new one happens to use JustCall --- ### Finally there is a dialer that does not completely stink - Overall rating: 5/5 - Reviewer: John k. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prior to this I had thousands of leads and we were using manual dialing to contact them. I was honest with you when I said that I wanted to quit my job prior to using the automated dialer. The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift. Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons. This thing will hit ten or fifteen lines at one time and the AI will dump me into a live call when someone finally answers the phone. I like the local presence feature as it has been a while since people have picked up their phones instead of ignoring me. The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief. I was happy to find that the support technician was knowledgeable when my microphone stopped working. #### Cons The mobile app for iPhone is very buggy and I would not use it for anything serious. I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need. I also dislike how JustCall does not show the history of the calls that were placed to the same number as well as the disposition that we provided while I am in the call. At times the quality of the calls becomes choppy. #### Vendor response Thanks for the review, John. Glad the parallel dialer is saving you from those extra clicks and that our team got your mic back on track. We are working on the mobile app and making the reporting less rigid. Your notes on the live-call view are with our product team now. Hope the next cup of coffee stays hot. Appreciate you sticking with us for two years. Replied April 2026 --- ### Very goood!!! - Overall rating: 5/5 - Reviewer: Yoel G. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically. #### Cons What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools. --- ### JustCall for Small Business (10 employees) - Overall rating: 4/5 - Reviewer: Kelly C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful. #### Cons My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable. #### Reasons for switching to JustCall Lack of reports and features for our team. #### Vendor response Hi Kelly, Thank you so much for taking the time to share your experience. We’re glad to hear you’re finding value in features like shared inboxes, number management, and our transfer tools. It's great to know setup has been smooth for your team. We appreciate your note on areas that could be stronger. We’re always working behind the scenes to make things more reliable and seamless, and feedback like yours helps us stay focused on what matters. If there’s ever anything specific you’d like help with or report, our support team’s always happy to take a closer look. We’re here to make JustCall work better for you every day. Thanks, Team JustCall Replied November 2025 --- ### JC Review KK - Overall rating: 5/5 - Reviewer: Kerry K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very good, very few technical issues and is a huge step up from the program I used previously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. #### Cons I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. --- ### Horrible Customer Service Bait & Switch - Overall rating: 1/5 - Reviewer: Angie H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros No pros. Poor support, broken promises, and impossible to reach a real human. I do not recommend JustCall. #### Cons I’ve been a long-time customer of JustCall, but this experience has completely eroded my trust. I tried their AI agent, which handled calls poorly. I was promised a refund because of the issues, but once I followed up, I was effectively abandoned. There is no way to speak to a real person by phone—you’re routed to an AI agent and then disconnected. No escalation. No accountability. After multiple attempts to resolve this, the only way I could get a response from JustCall was by filing a chargeback. That should never be necessary for a paying customer, especially one who’s been with the company for years. Because of the lack of support and follow-through, I will be cancelling my services. I cannot recommend JustCall to businesses that need reliable call handling or responsive customer support. #### Vendor response Hi there, thanks for reaching out and sharing your feedback. We are sorry to hear about the frustration regarding your renewal and the experience you had with our support team. Dealing with charges on an account that has been inactive is understandably stressful, especially when it feels like the response you received was too rigid. While we are glad to hear the CRM integration worked well for your team, it is clear the service side of things did not meet that same standard. We aim to lead with empathy and common sense, and it is disappointing to know we missed the mark in your case. We would like to take another look at your account to see how we can reach a better resolution. Please reach out to us at support@justcall.io so we can personally look into this for you. Replied April 2026 --- ### Money Hungry over Customer Satisfaction - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: •We will not be returning to JustCall as our company continues to grow •I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The integration to CRM was easy to setup and not the issue. Aside from that, it was a standard dialer similar to others #### Cons They prioritize money over customer experience. I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications. They have 0 customer service priority and due to that, I recommend any other dialer. #### Vendor response Hi there, thanks for reaching out and sharing your feedback. We are sorry to hear about the frustration regarding your renewal and the experience you had with our support team. Dealing with charges on an account that has been inactive is understandably stressful, especially when it feels like the response you received was too rigid. While we are glad to hear the CRM integration worked well for your team, it is clear the service side of things did not meet that same standard. We aim to lead with empathy and common sense, and it is disappointing to know we missed the mark in your case. We would like to take another look at your account to see how we can reach a better resolution. Please reach out to us at support@justcall.io so we can personally look into this for you. Replied April 2026 --- ### Avoid Justcall - Overall rating: 1/5 - Reviewer: Ross P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros the application had a lot of features that are similar to competitors in their industry, These features worked for the most part #### Cons Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way #### Vendor response We're truly sorry to hear about your experience, Ross. I understand how frustrating this must have been, especially after being a long-time customer. We take all feedback seriously, and we genuinely regret that JustCall has been a source of frustration for you. This is not the experience we want anyone to have. We would love the chance to make things right. Could you please reach out to us directly at help@justcall.io with some more details about the issues you've been facing? Our team is standing by to work with you to troubleshoot the problems and improve your experience. Replied November 2025 --- ### Frustrating Compliance Process, Refusal to refund for services not rendered - Overall rating: 1/5 - Reviewer: Drew H. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service. JustCall refused to refund the full amount, offering only a pro rata refund for the unused months. Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements. Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The user dashboard, user settings, and initial company configuration were user-friendly and easy to navigate. #### Vendor response Thanks for sharing this, Drew. We are really sorry the compliance process stalled and that the refund side of things has been so frustrating. Paying for a service you couldn't actually use is a bad experience, and we want to make it right. Please reach out to us at support@justcall.io so we can personally look into this for you. Replied April 2026 --- ### Absolutely terrible, if you value your time or dollars run as fast as you can away. - Overall rating: 1/5 - Reviewer: Robert D. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I signed up for JustCall with the intent to evaluate the platform for my team of eight users. What followed was a frustrating and time-wasting experience that ultimately led me to abandon the service entirely. Despite upgrading to a Pro plan that advertised 1,000 included minutes, I was blocked from making calls due to a negative credit balance. The support team’s explanation was convoluted at best — citing a mix of free trial credit usage, unclear billing practices, and a requirement to maintain a minimum account balance, even just to access the bundled minutes. My questions were repeatedly sidestepped or answered with generic responses that did not address my core concerns. The reports they shared showed call activity during the free trial period — before the paid subscription even began — yet I was told this usage depleted my credits and prevented me from using the service I had just paid for. Worse, the billing system lacked transparency. There was no way for me to track credit usage in real time, and the reports had to be manually exported by their internal team. It’s unacceptable to require customers to pay for something they can't monitor or verify on their own. After spending hours trying to get clarity and encountering more confusion than help, I’ve decided to move on. JustCall lost my business and any future potential for our team. I wouldn’t recommend this platform to anyone expecting a straightforward, well-supported, or transparent VoIP solution. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Unfortunately if there are any positives, they would not overshadow the absolutely terrible experience provided by this company. #### Cons The customer service was so deceptive and inconsistent I became convinced that they were engaged in a pattern of fraud or at the very least willful gross negligence. --- ### A solution that works! - Overall rating: 5/5 - Reviewer: Chrissy H. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros After searching for a phone system that would provide ease of use while on the go, connect with our CRM, and reliably work, we finally found JustCall. JustCall has a fair pricing structure and a responsive help team. #### Cons There have been a few issues with the sync between JustCall and our CRM that have required the accounts to be de-synced and re-synced a few times. The information that pulls through is not as customizable as we would like. #### Reasons for switching to JustCall We had significant issues with Dialpad's reliability, problems syncing with our CRM, and the pricing structure was complicated and resulted in fluctuating bills. #### Vendor response Thank you for your review, Chrissy! It truly made our day! We appreciate your feedback and we are working towards offering seamless integration with your CRM. Cheers! Replied January 2024 --- ### Just a call away - Overall rating: 3/5 - Reviewer: Jay N. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I love the best clarity of keeping the call as good as a your cell phone.. great on text now or later options #### Cons I really don’t like that you have to pay for every add-on the costly is very expensive for this app! --- ### It's doing well enough, but I wouldn't say I'm excited about it. - Overall rating: 3/5 - Reviewer: Lloyd W. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews. #### Cons Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me. #### Reasons for choosing JustCall still deciding #### Reasons for switching to JustCall well, maybe not switched... are currently evaluating aloware as an alternative, and we ran phoneburner in parallel with justcall #### Vendor response Thanks for sharing your experience with us, Lloyd. We're glad to hear that JustCall AI has been useful for your sales training and call reviews. We're sorry to hear about the connection issues some users are facing. We understand the impact it can have, and we're actively working to improve this. Apologies for any delays in our support – we're on it and appreciate your patience. It's great to know you're utilizing JustCall for various aspects of your business. If you have any specific insights or if there's anything we can do to make your experience even better, feel free to reach out. Cheers! Replied January 2024 --- ### JustCall Review - Overall rating: 4/5 - Reviewer: Jennifer H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely. #### Cons Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems --- ### Efficient and Reliable Communication Solution for Our Academy - Overall rating: 5/5 - Reviewer: Clint T. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with JustCall has been excellent. The platform is easy to use, highly effective, and reliable. It has streamlined our communication efforts, making it easier to keep parents and students informed and engaged. The customer support team has been fantastic, always available to assist with any questions or issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros JustCall has significantly improved our communication processes. The SMS and mass texting features are particularly beneficial, allowing us to efficiently reach out to parents and students with important updates. The platform's user-friendly interface and excellent customer support are also standout features. #### Cons There is little to dislike about JustCall. However, it would be great to see more advanced message personalization features in future updates. #### Reasons for choosing JustCall We chose JustCall over other alternatives because of its comprehensive feature set, ease of use, and excellent customer support. The pricing was also competitive, offering great value for the features provided. --- ### JustCall helps scale your business - Overall rating: 4/5 - Reviewer: Luis Rene R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT's decent, we can stand the hiccups for the advantages the overall system brings. JustCall Customer Service and support is exceptional. Live chat, follow ups and sometimes even phone call to discuss in detail has been a factor for us to remain with JC. Other companies didn't provide live support across 3 continents and JC assist us 24/7. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros JustCall allowed us to grow into other countries while maintaining a centralised control of the numbers, billing, recordings, training while syncing all our contacts from our CRM across 3 countries into our call centers for our customer success team. If we didn't have this tool, it would be a massive headache to have local numbers, coordinate people with onboarding/offboarding who join or left the company, etc. #### Cons Sometimes the quality of the calls drops and there's a lag. 2 out of 10 calls we have an issue with. --- ### Thank you - Overall rating: 5/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use like the app feature to where we can attach documents as needed #### Cons none that I can not complain at the moment #### Vendor response Hi Mark, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. Replied August 2023 --- ### Disapponting - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Looking for another provider. I only use it because it does SMS. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It does the basics well.Poor bulk sms opt out policies. basically don't use it. #### Cons buggy, stops working. text lags. Hard to use via desktop, mobil app has limited functionality #### Vendor response Hi there, I understand how frustrating it must have been for you. This isn't the quality of service we aim to provide. To help us fix this, I would request your email id so that I can take this up with the concerned department and get back to you at the earliest. I can fix the issue for you, so you can able leverage JustCall's SMS feature for your business. Note: For faster responses please reach out to the support team through live chat. Replied March 2023 --- ### best crm - Overall rating: 5/5 - Reviewer: Greg S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Benefits have been ease and time saving which means i can focus less on admin tasks and more on money making tasks associated with a telemarketing campaign #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple and easy to use no tech skill need and allows me to do what other systems and processes would take hours to do. #### Cons Having to constantly top up credit and going through so much money on a shoe string #### Reasons for choosing JustCall Customer service Value for money Simple easy to use system #### Reasons for switching to JustCall Previous provider was not value for money #### Vendor response Hi Greg, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful. Thank you for taking the time to share this with us. It means a lot to our team. You can follow our latest product updates here - https://justcall.io/updates/ Replied October 2022 --- ### Pricing structures no longer align with my business use, customer support has gone downhill - Overall rating: 4/5 - Reviewer: tom m. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers #### Cons Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore #### Vendor response Thank you for sharing your feedback with us, Tom. We sincerely regret that you feel this way. Regarding the pricing plan, we have been actively communicating the changes to our pricing structure since its introduction in August 2023. Notifications were sent via email well in advance of the migration, ensuring that all customers had ample opportunity to select the plan that best suits their needs. Please know that you still have the flexibility to adjust your plan according to your requirements. We are also diligently addressing the concerns related to customer support and are committed to improving your experience with us. Replied May 2024 --- ### Useful Easy Value for your money! - Overall rating: 5/5 - Reviewer: Zeanna Alexis S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Perfect! It has been an enjoyable experience especially when I was just starting out #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its user friendly interface and that it tracks everything. #### Cons Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster --- ### JustCall is Helpful - Overall rating: 4/5 - Reviewer: Kayla W. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I love the reports, integration with HubSpot, and call recording. #### Cons Cumbersome to use- especially call search options. --- ### JustCall Integrates well with our CRM/Hubspot but spotty call quality. - Overall rating: 3/5 - Reviewer: Alexander D. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say that it is mixed. We haven't found a system we liked better yet. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy. #### Cons I have had some problems with the call quality. #### Vendor response Hello Alexander, Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration. It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team. In the meantime, if you face the issue again please raise a ticket here at help@justcall.io (or) contact our customer support. we will be there to help you throughout the journey. Replied May 2022 --- ### Use Justcall daily, it's a robust solution - Overall rating: 4/5 - Reviewer: Harrison H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine. It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive. I can't speak to the cost, but our team is happy and management seems content at the cost per call. #### Cons Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration. #### Vendor response Hey Harrison, Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful. Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP. We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall. Thanks again. Gaurav Sharma CEO, JustCall.io Replied May 2019 --- ### Great phone and SMS service for small businesses - Overall rating: 5/5 - Reviewer: Celeste O. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely excellent - they're a pleasure to work with and it's been a breeze using their service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service. #### Cons It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been. #### Reasons for choosing JustCall I don't recall what other products we considered, but JustCall's Helpscout integration and affordable rates were the primary reasons we went with them. Our experiences with their support team and suggestions to help make it an even better fit for us were also essential in our decision making process. #### Reasons for switching to JustCall We needed a system that would allow us to use both SMS and incoming/outgoing voice calls through a computer, link with our customer profiles in Helpscout and log calls/SMS in conversations there, and was affordable for a small company that does not make or receive a lot of call volume. ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/justcall-profile/reviews/?page=2) --- JustCall Reviews, Pros and Cons - 2026 Software Advice