About JustCall.io

JustCall.io is a cloud-based phone system that helps create and manage an international call center on a unified platform. With its integration with customer relationship management (CRM) or help desk dashboards, it enables users to automatically make/receive calls, maintain a call log and keep track of interactions directly from the system. 

Features include virtual phone numbers, team collaboration, voicemail by email, call management, text messaging, conference calls, interactive voice response (IVR) and more. It allows businesses to record calls, assign ratings and notes and track calling activity to improve team performance. Additionally, it provides custom numbers with business names to help establish brand value across all areas of opera...


Read More

Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

3 Reviews of JustCall.io

Overall rating

3.67 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 3 of 3 results

Do you use this product?Write a review

December 2019

Nimisha from Santosh Hospital

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Great Customer Support, Loaded with Features

Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable.

Pros

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful. The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Cons

Nothing as of now. If there is any problem, customer support takes care of that.

December 2019

Saksham from ABESEC

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent support team, loved the easiness

Pros

It manages the call routing for the team to handle the admission and counseling meetings. The appointment scheduler is just amazing.

Cons

I'm afraid none yet. Yes, sometimes the contacts are added with a minute's delay in my calling campaign.

December 2019

Nicholas from Springboard

Company Size: 11-50 employees

Industry: E-Learning

Time Used: Less than 6 months

Review Source


Ease-of-use

1.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

December 2019

Horrible Intergration, dashboard and applications are just slapped together

Function dialer made almost unusable by the crap software they've built around it. I vocally complain about JustCall dropping calls, crashing, or creating some fresh havok to my team daily. Software that's held together by duck tape and a prayer, this company won't last long without a massive technical overhaul. Oh, and there's no way to contact support from in-app.

Pros

I can select my own phone number, there's at attempt to add a "click to dial" button to every phone number in Chrome via a chrome extension.

Cons

Extension is rendered useless by the constant (literally one every 5 seconds) Chrome notifications that are impossible to turn off that your "macbook speakers are now connected". The SMS inbox is not refreshed live, and the notification bubble on their mobile app never updates so you have no clue if anyone has texted you back unless you manually refresh. The mobile app for making calls (what i use since the extension is impossible to use), will often freeze, meaning that I have to force close the app to hang up. It also crashes if you're on a call and receive a text.