# JustCall Software Reviews, Demo & Pricing - 2026 > Review of JustCall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/justcall-profile --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / JustCall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/justcall-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/justcall-profile/alternatives/) # JustCall 2026: Benefits, Features & Pricing Wondering if JustCall is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview JustCall 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Pricing Starting at $29.00 per month ### About JustCall JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helped businesses connect, close, and support customers across voice, SMS, email, and WhatsApp. With AI Voice Agents that handle calls 24/7, automatic call scoring, rep coaching, and workflow automation — all in one platform with 100+ CRM integrations — JustCall takes the manual work off your team's plate. Reps get more time selling. Managers get full visibility. Customers get faster, smarter support even after hours. Whether you're looking to book more meetings, reduce churn, or stop missing inbound leads, JustCall gives your team everything it needs to move faster and perform better. Wondering if JustCall is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## JustCall User Interface ## Popular JustCall Alternatives Main Product JustCall 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18789)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4082)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1726)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1205)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price ## JustCall Pros and Cons We analyzed 224 verified reviews for JustCall to find out what actual users really think. Select to learn more Intuitive And Simple Navigation JustCall features a user-friendly interface that is easy to learn and navigate. Users highlight the clear layout, accessible functions, and smooth experience across desktop and mobile. The intuitive design allows teams to manage tasks efficiently without technical expertise. Responsive Support Team Experience JustCall's customer support is consistently praised for being quick, helpful, and attentive. Users appreciate fast responses, proactive follow-ups, and the team's willingness to resolve issues and accommodate requests. The support team is seen as a key factor in overall satisfaction. Broad Crm Integration Options The platform offers reliable integration with popular CRMs like HubSpot, Salesforce, Pipedrive, and Copper. Users find setup straightforward and value automatic logging of calls and texts. Integration with other business tools and automation platforms boosts productivity for teams. Frequent Call Quality Issues Users report dropped calls, lag, and poor audio quality as recurring problems. Transferring calls is unreliable and can disrupt reporting. The lack of a call queue, slow syncing, and app crashes add to frustrations, making call management less dependable for teams. Confusing And Costly Billing Pricing is often seen as high, especially for small businesses or those needing add-ons and extra lines. Users mention unclear billing practices, unexpected charges, and the need to constantly top up credits. The cost structure and lack of transparency create dissatisfaction. ## JustCall Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Team $29.00 per user, per month Plan includes: - Local number in 70+ countries - Unlimited outbound & Inbound minutes - Unlimited AI transcription minutes - Messaging suite (SMS, MMS & WhatsApp) - AI-powered call summary & transcription - Toll-free numbers - 100+ integrations - CRM systems & help desk tools - IVR / Call menus - Call queues - WhatsApp messaging Read More Pro $49.00 per user, per month Plan includes: - All features of Team+ - Advanced analytics & reporting - User groups and Roles & Permissions - Sales Dialer - Auto, Predictive & Dynamic Dialers - Bulk SMS & SMS workflows - Live call monitoring (listen, whisper & barge) - Queue callback - Intelligent routing - Salesforce integration Pro Plus $89.00 per user, per month Plan includes: - Everything in Pro & - Multi-channel AI-notetaker - SMS Co-pilot - Coaching comments - Real-time agent assist lite - AI-powered script compliance lite - AI call scoring - Custom & standard moments - Sentiment analysis Business Pricing available upon request Plan includes: - All features of Pro+ - Single Sign-on (SSO) - Notetaker AI package - Custom bundled outbound calling & SMS packages - Dedicated customer success manager - Personalized onboarding support - Premium support - Higher API & Webhook access thresholds Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## JustCall Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of JustCall 2-Way Messaging Access Controls/Permissions Alerts/Escalation Alerts/Notifications Answering Machine Detection API Archiving & Retention Audio/Video Recording Auto-Dialer Automated Attendant Automated Routing Automatic Outbound Dialer Automatic Transcription Blended Call Center Callback Scheduling Call Conferencing Call Disposition Caller ID Call Logging Call Queues Call Recording Call Reporting Call Routing Call Scheduling Call Scoring Call Screening Call Scripting Call Tracking Call Tracking Metrics Call Transfer Call Whispering Campaign Analytics Campaign Management Campaign Specific Caller ID Chat/Messaging Commenting/Notes Conferencing Contact Database Contact Management Conversation Intelligence CRM Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Deal Management Drip Campaigns Employee Directory Feedback Management File Sharing For Cloud Phone Systems FTC Compliance HIPAA Compliant Inbound Call Center Integrations Management International Calling Lead Management List Management Manual Dialer Mass Texting Message Personalization MMS Mobile Access Mobile Keywords Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-User Collaboration Natural Language Processing Onboarding On-Demand Recording Online Voice Transmission Outbound Call Center PBX Performance Management Phone Key Input Power Dialer Predictive Dialer Progressive Dialer Queue Management Real-Time Analytics Real-Time Chat Real-Time Monitoring Real-Time Reporting Reporting/Analytics Reporting & Statistics Scheduled Messaging Search/Filter Sentiment Analysis SIP Trunking SMS Marketing SMS Messaging Support Ticket Management Survey Builder Survey/Poll Management Template Management Templates Text to Speech Third-Party Integrations Two-Way Audio & Video Unified Communications Virtual Call Center Voice Customization Voice Mail Voicemail Transcription VoIP VoIP Connection Workflow Automation Workflow Management ## JustCall Integrations HubSpot CRM Integration rated 4.3 from 22 reviews Pipedrive Integration rated 4.2 from 18 reviews ActiveCampaign Integration rated undefined from -1 review Pipedream Integration rated undefined from -1 review Outreach Integration rated undefined from -1 review Pipeline CRM Integration rated undefined from -1 review See all 68 integrations ## JustCall User Reviews Overall Rating 4.1 Ratings Breakdown 5 49% 4 31% 3 9% 2 5% 1 6% Secondary Ratings Ease of Use 4.3 Value for money 4.1 Customer support 4.1 Functionality 4.1 VR Verified Reviewer Human Resources 11-50 employees Used daily for more than 2 years Review source Reviewed December 2025 Very convenient virtual phone for work 5 Previously 4 It still is one of the better dialers as compared to other products that I have experienced using. The user-interface and its friendliness is exceptional as compared to other phone apps. Ratings Breakdown 4 Ease of use 5 Value for money Previously 4 4 Customer support 5 Functionality Previously 4 Pros: Still one of the best dialers in terms of its convenience and user-friendliness. Mobile app and web add-on are very good. Cons: There are instances that it still refreshes once in a while which is annoying for somebody like myself who works with it most of the time. Reasons for switching to JustCall I changed jobs and the new one happens to use JustCall Read More JS Josh S. Verified reviewer Legal Services 51-200 employees Used daily for more than 2 years Review source Reviewed March 2025 Simple and efficient 4 Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Easy to manage; can see the status of all users Cons: The platform is not very intuitive; had issues navigating the dashboard Reasons for switching to JustCall We use Zoom for nearly everything else; the integration is seamless Read More YG Yoel G. Verified reviewer Publishing 51-200 employees Used daily for less than 12 months Review source Reviewed May 2025 Very goood!!! 5 My overall experience with JustCall was positive. It’s a user-friendly cloud phone system that streamlined our communication with clients and allowed easy tracking of interactions. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support Previously 4 4 Functionality Previously 5 Pros: What I liked most about JustCall was its seamless integration with CRMs like Salesforce and HubSpot, which made it easy to log calls, texts, and notes automatically. Cons: What I liked least about JustCall was the occasional call quality issues and dropped connections, especially during peak hours. Additionally, the reporting dashboard, while helpful, lacked some depth and customization options compared to other VoIP tools. Read More Drew H. Verified reviewer Accounting Self-Employed Used daily for less than 6 months Review source Reviewed April 2026 Frustrating Compliance Process, Refusal to refund for services not rendered 1 The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation. Despite this, we were required to pay for a subscription up front, only to be informed at the end of the compliance process that we would not receive phone service. JustCall refused to refund the full amount, offering only a pro rata refund for the unused months. Additionally, the service was never used because we couldn't exit the compliance phase due to their strict requirements. Their process was disappointing: we incurred expenses for a service we never received, and, more importantly, they wasted a significant amount of our time without providing any service. Ratings Breakdown 5 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: The user dashboard, user settings, and initial company configuration were user-friendly and easy to navigate. Vendor Response Thanks for sharing this, Drew. We are really sorry the compliance process stalled and that the refund side of things has been so frustrating. Paying for a service you couldn't actually use is a bad experience, and we want to make it right. Please reach out to us at support@justcall.io so we can personally look into this for you. Replied April 2026 Read More SP Sergio P. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed October 2024 Loving the SMS Experience 5 Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. Cons: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts! A more streamlined search feature would make a world of difference for us. Reasons for choosing JustCall Because of the sms solution, is flexible and integrates well with Zapier Read More CC Craig C. Verified reviewer Accounting 2-10 employees Used daily for free trial Review source Reviewed January 2025 Not for a fit for new, small, or start up businesses 1 They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 4 Functionality Pros: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. Cons: My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. Reasons for choosing JustCall The features matched up with our goals of being able to hire others to help handle our phone calls, as well as getting a basic voip and new business phone #. Read More AQ Anthony Q. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed March 2025 Okay, but not the best solution 2 My overall experience has not been great Ratings Breakdown 2 Ease of use 3 Customer support 3 Functionality Pros: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) Cons: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone Reasons for switching to JustCall Lack of reporting, as well as constant issues that required restarting our devices multiple times a day Read More Jk John k. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed February 2026 Finally there is a dialer that does not completely stink 5 Prior to this I had thousands of leads and we were using manual dialing to contact them. I was honest with you when I said that I wanted to quit my job prior to using the automated dialer. The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift. Overall, JustCall makes life easier for our sales team as we are no longer entering data twice per day. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I am drinking cold coffee and at least the parallel dialer thing is working so I do not have to click on a hundred buttons. This thing will hit ten or fifteen lines at one time and the AI will dump me into a live call when someone finally answers the phone. I like the local presence feature as it has been a while since people have picked up their phones instead of ignoring me. The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief. I was happy to find that the support technician was knowledgeable when my microphone stopped working. Cons: The mobile app for iPhone is very buggy and I would not use it for anything serious. I hate that the reporting dashboard is rigid and I cannot rearrange items to view the information that I need. I also dislike how JustCall does not show the history of the calls that were placed to the same number as well as the disposition that we provided while I am in the call. At times the quality of the calls becomes choppy. Vendor Response Thanks for the review, John. Glad the parallel dialer is saving you from those extra clicks and that our team got your mic back on track. We are working on the mobile app and making the reporting less rigid. Your notes on the live-call view are with our product team now. Hope the next cup of coffee stays hot. Appreciate you sticking with us for two years. Replied April 2026 Read More VR Verified Reviewer Real Estate 11-50 employees Used daily for less than 2 years Review source Reviewed January 2026 Money Hungry over Customer Satisfaction 1 I rarely leave negative reviews, but this experience warrants it. JustCall has made it very clear that they prioritize keeping customer money over customer experience or common-sense resolution. I had an account tied to an email that had been sunset. The account itself had been inactive for roughly 18 months and was not being used by my team. Upon logging in to formally cancel the subscription, I discovered that a recent renewal had gone through, resulting in nearly $2,000 in charges for a product that was not active or in use. I reached out to customer support to discuss the situation in good faith, expecting at least a conversation or partial resolution. Instead, I was met with an extremely rigid, policy-only response, with zero empathy, no willingness to review the inactivity, and no effort to find a fair outcome. The stance was essentially: policy is policy, regardless of circumstances. Having worked in tech sales and SaaS myself, I find this approach disappointing and outdated. Strong companies empower their teams to apply judgment and retain long-term customers — not hide behind black-and-white policies to deny reasonable refund requests. As a result of this experience: •We will not be returning to JustCall as our company continues to grow •I am sharing this experience so other teams can make an informed decision The only positive I can point to is their integration capabilities, which my team did like. Unfortunately, integrations alone do not outweigh subpar customer service and a poor customer-first mindset. I strongly recommend that anyone considering JustCall evaluate alternative dialers. Based on this experience, I would sooner direct teams toward Batch Dialer or MoJo, where customer support and flexibility are far better aligned with modern SaaS expectations. Buyer beware — if something goes wrong, do not expect flexibility or advocacy from their support team. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: The integration to CRM was easy to setup and not the issue. Aside from that, it was a standard dialer similar to others Cons: They prioritize money over customer experience. I had a renewal of a subscription that was inactive for nearly 9 months, and when I cancelled and tried to get a refund afterwards, they told me no over 8 different communications. They have 0 customer service priority and due to that, I recommend any other dialer. Vendor Response Hi there, thanks for reaching out and sharing your feedback. We are sorry to hear about the frustration regarding your renewal and the experience you had with our support team. Dealing with charges on an account that has been inactive is understandably stressful, especially when it feels like the response you received was too rigid. While we are glad to hear the CRM integration worked well for your team, it is clear the service side of things did not meet that same standard. We aim to lead with empathy and common sense, and it is disappointing to know we missed the mark in your case. We would like to take another look at your account to see how we can reach a better resolution. Please reach out to us at support@justcall.io so we can personally look into this for you. Replied April 2026 Read More KC Kelly C. Verified reviewer Construction 11-50 employees Used daily for less than 12 months Review source Reviewed November 2025 JustCall for Small Business (10 employees) 4 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: It's easy to use and there are alot of features. We find the transfer feature to be quite helpful, along with shared phone numbers and text (SMS) inboxes. It's super easy to add employees as well or buy a new phone number. They do have 2 factor authentication and google login which is helpful. The support documentation is helpful. Cons: My least favorite thing about JustCall are the bugs and the phone service isn't always the most reliable. Reasons for switching to JustCall Lack of reports and features for our team. Vendor Response Hi Kelly, Thank you so much for taking the time to share your experience. We’re glad to hear you’re finding value in features like shared inboxes, number management, and our transfer tools. It's great to know setup has been smooth for your team. We appreciate your note on areas that could be stronger. We’re always working behind the scenes to make things more reliable and seamless, and feedback like yours helps us stay focused on what matters. If there’s ever anything specific you’d like help with or report, our support team’s always happy to take a closer look. We’re here to make JustCall work better for you every day. Thanks, Team JustCall Replied November 2025 Read More Showing 1 - 10 of 224 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) ## JustCall Popular Comparisons [Salesforce Sales Cloud vs JustCall](https://www.softwareadvice.com/compare/2764-Salesforce/vs/75453-justcall/)[LiveAgent vs JustCall](https://www.softwareadvice.com/call-center/justcall-profile/vs/liveagent/)[Zendesk Suite vs JustCall](https://www.softwareadvice.com/compare/26892-Zendesk/vs/75453-justcall/)[LiveChat vs JustCall](https://www.softwareadvice.com/call-center/justcall-profile/vs/livechat/)[RingEX vs JustCall](https://www.softwareadvice.com/call-center/justcall-profile/vs/office/)[Freshdesk vs JustCall](https://www.softwareadvice.com/crm/freshdesk-profile/vs/justcall/)[Intermedia Unite vs JustCall](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/justcall/)[Intercom vs JustCall](https://www.softwareadvice.com/crm/intercom-profile/vs/justcall/)[Dialpad vs JustCall](https://www.softwareadvice.com/voip/dialpad-profile/vs/justcall/)[Genesys Cloud CX vs JustCall](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/justcall/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/justcall-profile/alternatives/) ## Other Top Recommended Call Recording Software [ChorusCX](https://www.softwareadvice.com/customer-experience/encore-workforce-optimization-profile/) **5.0** (1) Recently recommended **2** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4082) Recently recommended **1** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (569) Recently recommended **1** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **1** times Stuck Between Options? 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