This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate.

This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate.

The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate.

More calls, more sales, more collections, more money!

The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field.

I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars.

I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery.

willingness to do whatever it takes to get what we need

IT support is poor on Parrott compared to the support we get on Koala.

This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal.

It's very user friendly, fully customizable to fit the needs of our company, and priced right.

The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made.

Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around.

integration. user friendly, reliable

missing auto email drip campaign

This was an easy and useful solution for our dilemma in our phone system. We found it very useful in our whole team really loves it!

We have a small phone room and use Parrot. Even though we are small we get great customer service. Parrot is user friendly however has all the options imaginable.

Service is always reliable. If we have questions regarding settings ect. customer service is always there to help.

Can't think of anything negative.

I will admit that at one point we left and tried someone new. We are so happy to be back with them. Thank you!!!

Ease of use

Zoiper

We are a Non-profit that needed to modernize to stay competitive and streamline our office practices. We just started using the Parrot 2.0 Dialer and we could not be happier! Setting up remote agent that are disabled has been a breeze. Soon we hope to add inbound services to our platform.

Once you understand the basics it is fun to use. Real time reporting, agent status, and Campaign management from the comfort of my apartment. Ease of use for those with limited computer knowledge and disabilities has transformed the way we do donation collection.

There were a couple of bugs in the system, but being new software is to be expected.

Agents have been using the dialer service for a few months without issues. Easy to use. No wait time when calling in to customer service for questions.

Easy to use, great value for the price, friendly support team

None yet

The customer service is incredibly great. I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner. The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company.

Ease of use. Incredible Tech support.

There are always cons, however I can't think of any right now.

Overall very good company. Had some minor issues but most were handled. A little restrictive when trying to customize the software to your needs. Very competitively priced and good value for the money spent.

Very affordable and reliable.

Cannot customize the screens for the agents.

I rarely write reviews, but thank you Parrot Team for doing a great job! From the time I started using their service up to the time of my business transition they helped us out and really made us feel that we are being taken care of. They made sure that we understood everything and went above and beyond their job. They were honest with the timeline and on time when it comes to dialer updates. I would recommend them to anyone in a heartbeat. Your company is fortunate to have such great employees (they are VERY patient! Believe me!)

Easily go from call to call. Nice interface and good tech support

I think this is better suited for mid size and smaller companies but great software at an affordable price

Parrot is a user friendly & efficient dialer. My agents were able to dial the next day after we signed up. We just gave them our setup, the caller ID, the form that we need and everything was made available for us the next day. I find the reports & agent monitoring features very useful. The built-in webphone makes the log-in process a breeze for my agents too. Customer support is helpful & friendly.

Good price efficiency ratio, easy to use.

Can't think of any right now.

This has been a great alternative for my new businesses. The system has all the tools I need and the customer service has always been there to help with all my requests

Customer service

A couple technical issues

The Parrot has been a wonderful solution for us. As a call center making mostly outbound calls, we utilize the predictive dialer but also have an inbound presence for call backs. It gives us the ability to track our agents well even though some of them work remotely. We've seen a great increase in our bottom line so the ROI is unquestioned. Pretty affordable, they don't nickel and dime you, and the support team has been great and very responsive.

The Parrot call center has been a valuable asset for our agents in communicating effectively with our clients. The product has already made a positive value to our company. The setup was easy process to integrate into our company. Tech support was very helpful and informative, which made for easy transition to the new system. I would recommend Parrot Cloud Call Center for any company that experiences a high volume of calls.

I had a great time using Parrot Predictive dialer. After learning some of the functions of it, it ran smooth for me. I love the backend interface and the front end looked nice as well. Would recommend this to my colleagues.

Overall Great Service, couple quality issues that popped up but was quickly resolved by support. User Interface is very straight forward and simple for managers to be trained on.

I am so amazed by the possibilities of this software. It can do everything! If you have a question about the what this dialer can do just ask, and they can probably make it happen.

Great Price. Functionality is wonderful...his team has been easy to work with. Of the several dialers I've used...this is easily the best one!