Parrot Cloud Call Center software


22 reviews(5.0/5)
22 reviews(5.0/5)

Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.

Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.

Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.

Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.

Supported Operating System(s):
Web browser (OS agnostic)

22 Reviews of Parrot Cloud Call Center

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  • Marcus from Mnsc

    February 2018

    Parrot is awesome!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This was an easy and useful solution for our dilemma in our phone system. We found it very useful in our whole team really loves it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jeff from Cornerstone Oklahoma L.L.C.

    Number of employees: 2-10 employees

    May 2017

    I have had a great experience with Parrot Dialer & Support and It is the BEST!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More calls, more sales, more collections, more money!

    Pros

    The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field.

    Cons

    I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars.

    Review Source: Capterra
  • Angela from Mark Miller Toyota

    Number of employees: 201-500 employees

    April 2017

    Seriously the best solution for increased call volume goals!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal.

    Pros

    It's very user friendly, fully customizable to fit the needs of our company, and priced right.

    Cons

    The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made.

    Review Source: Capterra
  • Thomas from Allstate Insurance

    December 2016

    Parrot Cloud Call Center Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Parrot call center has been a valuable asset for our agents in communicating effectively with our clients. The product has already made a positive value to our company. The setup was easy process to integrate into our company. Tech support was very helpful and informative, which made for easy transition to the new system. I would recommend Parrot Cloud Call Center for any company that experiences a high volume of calls.

    Review Source: Capterra
  • Josh from Freedom Direct

    December 2016

    Great bang for my buck!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great Price. Functionality is wonderful...his team has been easy to work with. Of the several dialers I've used...this is easily the best one!

    Review Source: Capterra
  • Chris from Madison Nguyen for California State Assembly

    December 2016

    Great service and product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I had a great time using Parrot Predictive dialer. After learning some of the functions of it, it ran smooth for me. I love the backend interface and the front end looked nice as well. Would recommend this to my colleagues.

    Review Source: Capterra
  • Rick from REMN

    December 2016

    Great Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall Great Service, couple quality issues that popped up but was quickly resolved by support. User Interface is very straight forward and simple for managers to be trained on.

    Review Source: Capterra
  • Sharon from K-Media Tech

    December 2016

    Great Experience! Everyone went above my expectations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I rarely write reviews, but thank you Parrot Team for doing a great job! From the time I started using their service up to the time of my business transition they helped us out and really made us feel that we are being taken care of. They made sure that we understood everything and went above and beyond their job. They were honest with the timeline and on time when it comes to dialer updates. I would recommend them to anyone in a heartbeat. Your company is fortunate to have such great employees (they are VERY patient! Believe me!)

    Review Source: Capterra
  • Barbie from Christ for All

    December 2016

    the possibilities are endless

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am so amazed by the possibilities of this software. It can do everything! If you have a question about the what this dialer can do just ask, and they can probably make it happen.

    Review Source: Capterra
  • Jason from PSI Collect

    Number of employees: 11-50 employees

    December 2016

    Great dialer system/ easy setup

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Agents have been using the dialer service for a few months without issues. Easy to use. No wait time when calling in to customer service for questions.

    Pros

    Easy to use, great value for the price, friendly support team

    Cons

    None yet

    Review Source: Capterra
  • Jacob from MDC Marketing

    Number of employees: 2-10 employees

    December 2016

    Parrot is the best out there!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around.

    Pros

    integration. user friendly, reliable

    Cons

    missing auto email drip campaign

    Review Source: Capterra
  • Daniel from Ad&d associates

    Number of employees: 2-10 employees

    December 2016

    Excellent system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This has been a great alternative for my new businesses. The system has all the tools I need and the customer service has always been there to help with all my requests

    Pros

    Customer service

    Cons

    A couple technical issues

    Review Source: Capterra
  • Jason from Telelynx

    December 2016

    Great Support Team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The people that work up there are great! I've had the chance to work with Lance Brandon several times and he answers my questions promptly. The service works wonderfully

    Pros

    Great support team for questions

    Cons

    A little bit of a learning curve, but they guided us through it nicely

    Review Source: Capterra
  • BA from Veterans Financial Group

    Number of employees: 11-50 employees

    December 2016

    OUTSTANDING

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I will admit that at one point we left and tried someone new. We are so happy to be back with them. Thank you!!!

    Pros

    Ease of use

    Cons

    Zoiper

    Review Source: Capterra
  • Carol from Data-Biz

    November 2016

    Efficient & Friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Parrot is a user friendly & efficient dialer. My agents were able to dial the next day after we signed up. We just gave them our setup, the caller ID, the form that we need and everything was made available for us the next day. I find the reports & agent monitoring features very useful. The built-in webphone makes the log-in process a breeze for my agents too. Customer support is helpful & friendly.

    Pros

    Good price efficiency ratio, easy to use.

    Cons

    Can't think of any right now.

    Review Source: Capterra
  • Ronald from Security Force Michigan

    Number of employees: 11-50 employees

    September 2016

    Fairly new user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall very good company. Had some minor issues but most were handled. A little restrictive when trying to customize the software to your needs. Very competitively priced and good value for the money spent.

    Pros

    Very affordable and reliable.

    Cons

    Cannot customize the screens for the agents.

    Review Source: Capterra
  • Kevin from Ihome Nation

    Number of employees: 2-10 employees

    September 2016

    Great service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have a small phone room and use Parrot. Even though we are small we get great customer service. Parrot is user friendly however has all the options imaginable.

    Pros

    Service is always reliable. If we have questions regarding settings ect. customer service is always there to help.

    Cons

    Can't think of anything negative.

    Review Source: Capterra

    Response: Electronic Voice Services, Electronic Voice Services, Inc.

    September 2016

    Thanks Kevin, appreciate the kind words.

  • Harold from CCS Inc

    Number of employees: 11-50 employees

    September 2016

    somewhat pleased

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery.

    Pros

    willingness to do whatever it takes to get what we need

    Cons

    IT support is poor on Parrott compared to the support we get on Koala.

    Review Source: Capterra

    Response: Electronic Voice Services, Electronic Voice Services, Inc.

    September 2016

    Hi Harold, sorry to hear you would give our support team 1 star. You needed the system highly customized beyond it's normal use and our support team has bent over backwards trying to accommodate you. In addition, you've told us multiple times how happy you are with our services and how cost effective it is for you.

  • Andrew from Eagle Lake Energy Efficiency

    August 2016

    Awesome Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The customer service is incredibly great. I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner. The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company.

    Pros

    Ease of use. Incredible Tech support.

    Cons

    There are always cons, however I can't think of any right now.

    Review Source: Capterra
  • Mark from SMRT

    Number of employees: 11-50 employees

    July 2016

    SMRT steps up to the `big leagues¿ with Parrot

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Going from a manual dial system to the Parrot predictive dialer an easy step forward in the development of our company. The no risk starup took a lot of worry off the financial burdens of some upgrades. Lance with Parrot sales and the Parrot tech team walked us through getting started and learning the system all the way. There are 100s of tools that you can use to customize the program to your needs.

    Pros

    The number of connections increased instantaneously as did our sales. The system also tracks all calls made out of the office, either by the agents or by the program itself ¿ so reporting is detailed and accurate.

    Managements new favourite tool is the Real-Time Main Report screen. It gives them a colourful graphic overview of the office that is easy to understand and real time. It shows who¿s working calls or not, and how long they have been in that state down to the second. We can also see the dialer speed, available leads left in the system and monitor drop rates right form the same screen.

    Review Source: Capterra
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