--- title: "Parrot Cloud Call Center Software Reviews, Demo & Pricing - 2026" description: "Review of Parrot Cloud Call Center Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/call-center/parrot-cloud-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Parrot Cloud Call Center Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Parrot Cloud Call Center Review From $129/month 1 plan Wondering if Parrot Cloud Call Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Parrot Cloud Call Center 4.7 [(22)](https://www.softwareadvice.com/call-center/parrot-cloud-profile/#reviews) Pricing Starting at $129.00 per month ### About Parrot Cloud Call Center Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite. Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database. Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority. Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view. Wondering if Parrot Cloud Call Center is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Parrot Cloud Call Center User Interface ## Popular Parrot Cloud Call Center Alternatives Main Product Parrot Cloud Call Center 4.7 [(22)](https://www.softwareadvice.com/call-center/parrot-cloud-profile/#reviews) Ratings Breakdown - 4.86Ease of use - 4.90Value for money - 4.59Customer support - 4.81Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(884)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(327)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.73Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [CallHub](https://www.softwareadvice.com/nonprofit/callhub-profile/) 4.4 [(249)](https://www.softwareadvice.com/nonprofit/callhub-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.34Value for money - 4.21Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(143)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.47Customer support - 4.58Functionality Pricing Starting at $239.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(395)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.49Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price ## Parrot Cloud Call Center Pricing and Plans Starting price: $129.00 per month Free Trial Free Version Basic $129.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Parrot Cloud Call Center Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Parrot Cloud Call Center Automatic Call Distribution Blended Call Center Call Center Management Computer Telephony Integration Inbound Call Center Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer ## Parrot Cloud Call Center User Reviews Overall Rating 4.7 Ratings Breakdown 5 77% 4 18% 3 5% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 4.6 Functionality 4.8 Have you used Parrot Cloud Call Center and would like to share your experience with others? VR Verified Reviewer Security and Investigations 51-200 employees Used monthly for less than 2 years Review source Reviewed January 2019 A real time monitoring 5 This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate. Cons: The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate. Read More JM Jeff M. Marketing and Advertising 2-10 employees Used daily for less than 6 months Review source Reviewed May 2017 I have had a great experience with Parrot Dialer & Support and It is the BEST! 5 More calls, more sales, more collections, more money! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field. Cons: I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars. Read More HB Harold B. Telecommunications 11-50 employees Used daily for less than 12 months Review source Reviewed September 2016 somewhat pleased 3 I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery. Ratings Breakdown 4 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: willingness to do whatever it takes to get what we need Cons: IT support is poor on Parrott compared to the support we get on Koala. Vendor Response Hi Harold, sorry to hear you would give our support team 1 star. You needed the system highly customized beyond it's normal use and our support team has bent over backwards trying to accommodate you. In addition, you've told us multiple times how happy you are with our services and how cost effective it is for you. Replied September 2016 Read More AG Angela G. Automotive 201-500 employees Used daily for less than 6 months Review source Reviewed April 2017 Seriously the best solution for increased call volume goals! 5 This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's very user friendly, fully customizable to fit the needs of our company, and priced right. Cons: The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made. Read More JT Jacob T. Accounting 2-10 employees Used daily for less than 2 years Review source Reviewed December 2016 Parrot is the best out there! 5 Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: integration. user friendly, reliable Cons: missing auto email drip campaign Read More KS Kevin S. Telecommunications 2-10 employees Used daily for less than 12 months Review source Reviewed September 2016 Great service! 5 We have a small phone room and use Parrot. Even though we are small we get great customer service. Parrot is user friendly however has all the options imaginable. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Service is always reliable. If we have questions regarding settings ect. customer service is always there to help. Cons: Can't think of anything negative. Vendor Response Thanks Kevin, appreciate the kind words. Replied September 2016 Read More MP Marcus P. Used daily for less than 2 years Review source Reviewed February 2018 Parrot is awesome! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This was an easy and useful solution for our dilemma in our phone system. We found it very useful in our whole team really loves it! Read More BH BA H. Insurance 11-50 employees Used daily for less than 2 years Review source Reviewed December 2016 OUTSTANDING 5 I will admit that at one point we left and tried someone new. We are so happy to be back with them. Thank you!!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use Cons: Zoiper Read More WD William D. Non-Profit Organization Management 11-50 employees Used daily for less than 6 months Review source Reviewed June 2016 Clear and Easy! 5 We are a Non-profit that needed to modernize to stay competitive and streamline our office practices. We just started using the Parrot 2.0 Dialer and we could not be happier! Setting up remote agent that are disabled has been a breeze. Soon we hope to add inbound services to our platform. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Once you understand the basics it is fun to use. Real time reporting, agent status, and Campaign management from the comfort of my apartment. Ease of use for those with limited computer knowledge and disabilities has transformed the way we do donation collection. Cons: There were a couple of bugs in the system, but being new software is to be expected. Read More AT Andrew T. Construction Used daily for less than 6 months Review source Reviewed August 2016 Awesome Customer Service 5 The customer service is incredibly great. I have many agents calling on behalf of my company which means that my agents are in need of tech support frequently! Lance, Wendy, Shaine, and the rest of the team always take care of our issues and do so in a fast and efficient manner. The software works like a charm, is easy to use, and so simple that any agent I hire/add to my system is able to get working right away. 6 thumbs up for this team. I have been with them for about 30 days now, and I am glad that I chose the EVS7 Parrot solution for my company. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use. Incredible Tech support. Cons: There are always cons, however I can't think of any right now. Read More Showing 1 - 10 of 22 Reviews Load More Reviews ## Other Top Recommended Call Center Software [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4087) Recently recommended **3** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (569) Recently recommended **3** times Stuck Between Options? 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