Parrot Cloud Call Center Software


Parrot Cloud is a cloud-based VoIP and predictive dialer solution designed for small and midsize companies. It offers automated call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI) and call center scripting functionalities within a suite.

Parrot Cloud features selective call recording, which allows users to store calls based on pre-defined criteria. Parrot Cloud also features customized voicemail which enables users to record up to five different messages for call responses. Users can also personalize these messages using information such as name and company details from the leads database.

Parrot Cloud offers computer telephony integration (CTI) via integration with popular customer relationship management (CRM) tools such as Salesforce, LeadMaster and Sugar CRM. The integration enables direct lead import from the CRM system, enabling users to assign leads based on their availability and priority.

Parrot Cloud also offers customized reporting and dashboards which allow users to track key performance indicators and agent performance using a real-time dashboard view.



24 Reviews of Parrot Cloud Call Center

Overall rating

4.75 / 5 stars

Filters:

Showing 1 - 20 of 24 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

A real time monitoring

This is a good tool for companies that has call centers, you can fully maximize your labor force and the same time watch them closely in just few clicks away. Also data gathering are accurate.

Pros

This no typical call center facility that can do inbound and outbound calls, this is best for starters that wanted to maximize and the same time expand their labor force. Not only that, data analysis is readily available in a given period of time. It is also easy to use and easy to navigate.

Cons

The tool itself uses the whole page of the browser unlike other related software it can be used as an extension to the browser that sometimes it makes hard to navigate.

December 2018

Minela from Unum Group

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Increases call volume

Pros

Easily go from call to call. Nice interface and good tech support

Cons

I think this is better suited for mid size and smaller companies but great software at an affordable price

February 2018

Marcus from Mnsc

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Parrot is awesome!

Pros

This was an easy and useful solution for our dilemma in our phone system. We found it very useful in our whole team really loves it!

May 2017

Jeff from Cornerstone Oklahoma L.L.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2017

I have had a great experience with Parrot Dialer & Support and It is the BEST!

More calls, more sales, more collections, more money!

Pros

The reports and the ease at which callers are able to get from call to call. I enjoy being able to leave voice messages with such ease. Because of this I have recommended the Parrot Predictive Dialer to several people in the same field.

Cons

I would like for he callers screen to be more customizable. Example: I would like for my clients "pay history" to appear in a "field" on the screen along side their names, addresses and other info. Even it had to be on another "page" like the "script is. If while speaking to the "lead" I could simply "scroll down" or "click" to another page and see each campaign they have donated to. They would see the CAMPAIGN NAME - THE DATE THEY WERE SOLD - AND THE $DOLLAR AMOUNT THEY PAID. When we are "tested" and asked, this helps in confirming our legitimacy which translates into more donation dollars.

April 2017

Angela from Mark Miller Toyota

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Seriously the best solution for increased call volume goals!

This system is by far the best for anyone looking to increase call volume. The system is user friendly, and it offers flexibility that would accommodate any size call center; from just a few reps up to hundreds. I've used other dialers, and this is one we will be sticking with. The price is affordable, and they company's customer support if phenomenal.

Pros

It's very user friendly, fully customizable to fit the needs of our company, and priced right.

Cons

The only con that I can think of is that the reps aren't able to see how many calls are left in a dialing campaign which makes them log in and try to call before they know if the list has calls, or if the list is empty. It would be nice if they could see that calls were available so they didn't waste their time logging in to a campaign to find that there are no calls to be made.

December 2016

Thomas from Allstate Insurance

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Parrot Cloud Call Center Review

The Parrot call center has been a valuable asset for our agents in communicating effectively with our clients. The product has already made a positive value to our company. The setup was easy process to integrate into our company. Tech support was very helpful and informative, which made for easy transition to the new system. I would recommend Parrot Cloud Call Center for any company that experiences a high volume of calls.

December 2016

Josh from Freedom Direct

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

Great bang for my buck!!!

Great Price. Functionality is wonderful...his team has been easy to work with. Of the several dialers I've used...this is easily the best one!

December 2016

Chris from Madison Nguyen for California State Assembly

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great service and product

I had a great time using Parrot Predictive dialer. After learning some of the functions of it, it ran smooth for me. I love the backend interface and the front end looked nice as well. Would recommend this to my colleagues.

December 2016

Rick from REMN

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great Service

Overall Great Service, couple quality issues that popped up but was quickly resolved by support. User Interface is very straight forward and simple for managers to be trained on.

December 2016

Sharon from K-Media Tech

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great Experience! Everyone went above my expectations

I rarely write reviews, but thank you Parrot Team for doing a great job! From the time I started using their service up to the time of my business transition they helped us out and really made us feel that we are being taken care of. They made sure that we understood everything and went above and beyond their job. They were honest with the timeline and on time when it comes to dialer updates. I would recommend them to anyone in a heartbeat. Your company is fortunate to have such great employees (they are VERY patient! Believe me!)

December 2016

Barbie from Christ for All

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2016

the possibilities are endless

I am so amazed by the possibilities of this software. It can do everything! If you have a question about the what this dialer can do just ask, and they can probably make it happen.

December 2016

Jason from PSI Collect

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great dialer system/ easy setup

Agents have been using the dialer service for a few months without issues. Easy to use. No wait time when calling in to customer service for questions.

Pros

Easy to use, great value for the price, friendly support team

Cons

None yet

December 2016

Jacob from MDC Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Parrot is the best out there!

Very happy with their service. the staff is always helpful and there to assist. the dialer is very reliable and easy to use. its also easy to work your way around.

Pros

integration. user friendly, reliable

Cons

missing auto email drip campaign

December 2016

Daniel from Ad&d associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Excellent system

This has been a great alternative for my new businesses. The system has all the tools I need and the customer service has always been there to help with all my requests

Pros

Customer service

Cons

A couple technical issues

December 2016

Jason from Telelynx

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Great Support Team

The people that work up there are great! I've had the chance to work with Lance Brandon several times and he answers my questions promptly. The service works wonderfully

Pros

Great support team for questions

Cons

A little bit of a learning curve, but they guided us through it nicely

December 2016

BA from Veterans Financial Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

OUTSTANDING

I will admit that at one point we left and tried someone new. We are so happy to be back with them. Thank you!!!

Pros

Ease of use

Cons

Zoiper

November 2016

Carol from Data-Biz

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Efficient & Friendly

Parrot is a user friendly & efficient dialer. My agents were able to dial the next day after we signed up. We just gave them our setup, the caller ID, the form that we need and everything was made available for us the next day. I find the reports & agent monitoring features very useful. The built-in webphone makes the log-in process a breeze for my agents too. Customer support is helpful & friendly.

Pros

Good price efficiency ratio, easy to use.

Cons

Can't think of any right now.

September 2016

Ronald from Security Force Michigan

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2016

Fairly new user

Overall very good company. Had some minor issues but most were handled. A little restrictive when trying to customize the software to your needs. Very competitively priced and good value for the money spent.

Pros

Very affordable and reliable.

Cons

Cannot customize the screens for the agents.

September 2016

Kevin from Ihome Nation

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2016

Great service!

We have a small phone room and use Parrot. Even though we are small we get great customer service. Parrot is user friendly however has all the options imaginable.

Pros

Service is always reliable. If we have questions regarding settings ect. customer service is always there to help.

Cons

Can't think of anything negative.

Response from Electronic Voice Services of Electronic Voice Services, Inc.

Replied September 2016

Thanks Kevin, appreciate the kind words.

September 2016

Harold from CCS Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

1 of 5

Functionality

3 of 5

September 2016

somewhat pleased

I like the product I just have had issues with IT/Support for Parrott. The Parrott team try's their best to give my company what we need so I give an A for effort but the It team is poor on delivery.

Pros

willingness to do whatever it takes to get what we need

Cons

IT support is poor on Parrott compared to the support we get on Koala.

Response from Electronic Voice Services of Electronic Voice Services, Inc.

Replied September 2016

Hi Harold, sorry to hear you would give our support team 1 star. You needed the system highly customized beyond it's normal use and our support team has bent over backwards trying to accommodate you. In addition, you've told us multiple times how happy you are with our services and how cost effective it is for you.