All PhoneBurner Reviews
1-25 of 168 Reviews
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Haley
Real Estate, 11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed June 2021
Phone Burner for Prospecting
Benjamin
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.
The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.
CONSPhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.
Neal
Internet, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Getting a lot more done with this tool
Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.
PROSOur call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.
CONSHubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.
Reason for choosing PhoneBurner
Power dialer, lead management capabilties, and integration.
Reasons for switching to PhoneBurner
Price and commitment.
Karly
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
How PhoneBurner Makes My Life Easier
I overall enjoy using it.
PROSThe autodialing/voicemail/email feature - it saves me hours of work a day.
CONSIt can be glitchy and crash sometimes - such as system crashes.
John
Verified reviewer
Insurance, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2022
Worked ok
There are enough alternatives that when I need a dialer I'll go to one that actually cares about the customer.
PROSThere is a definite learning curve but it does what it's supposed to do.
CONSI asked for a credit since I hadn't used the product but had been paying for it for the last 5 months and was told that isn't something they do. I wasn't planning on stopping the service but I did because of their poor business ethic.
Vendor Response
Our team is fully committed to our customers and your success. We offer a monthly service that can be cancelled anytime, but cannot offer refunds months after the fact based on level of usage. Still, we offered you an extension as a courtesy, despite the fact that you had regularly logged in to the product during this time. Should you ever decide to, our team is always here to help you get the most out of our software and your outreach. We wish you every success!
Replied August 2022
Timothy
Verified reviewer
Financial Services, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Best Software Rollout!
We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us.
PROSThe software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software.
CONSThe only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time.
Reason for choosing PhoneBurner
The UI seemed much more user friendly.
George
Verified reviewer
Management Consulting, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Dramatically improves my outbound calling.
Force multiplier! Calling and record keeping is very much faster.
PROSPhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.
CONSIt's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.
Larry
Verified reviewer
Construction
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.
Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.
PROSEasy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.
CONS1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)
Chris
Verified reviewer
Information Technology and Services, 201-500 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Best productivity tool on the market
Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner!
PROSEase of use, functionality, integration, customer support
Vendor Response
Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review!
Replied January 2016
Atticus
Verified reviewer
Marketing and Advertising
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
Reviewed January 2016
Phone Burner is Flawless and Absolutely Essential
We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. We have had as many as 5 seats at one time active. I have made suggestions for improvement and the team is so responsive that often my suggestions are implemented within the week. The level of customer support is top notch. Can't say enough good things about Phone Burner
PROSCompletely intuitive and user-friendly. Full of great features
CONSAny cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long.
Vendor Response
Atticus, thanks for the great review and all the valuable input you've provided.
Replied January 2016
Christopher
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
SOFTWARE PAID FOR ITSELF ON THE FIRST DAY
It's been wonderful. It took my teams calls from 80-100 to 300+ within the first day. Not to mention, I'm getting 20-30 follow ups per person per day! It's a little early to tell, but just one conversion from a single day would pay for the software for a year.
PROSIt's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.
CONSIf I was being picky, I'd like the option of at least one number free with the software instead of having to purchase other numbers, but that's more of a business model problem than a software issue.
Reason for choosing PhoneBurner
This software is more designed for mass calls rather than ring central is designed for daily contact with clients.
Tony
Construction, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Great product!!! Especially for cold calling.
This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own. There are no hidden fees or charges, no miscellaneous feature upgrades that cost money, no paying per minute on top of the monthly fee. Phone Burner does what it says it does, and quite honestly, does it even better than it claims. Get the free trial if you don't believe me, you'll be sold!!!
PROSBefore our sales team moved to PhoneBurner we spent a lot of time comparing a ton of dialer solutions, and PhoneBurner was the obvious choice. I am always talking about the level of client support that's available, the flexibility of the platform has, and how easy it has been to get integrate and have the team using it. Best of all, our team's efficiency has significantly improved and numbers are up yet still continue to grow. I can't imagine our team connecting with our fans and clients without PhoneBurner it's indispensable. This is a great product that delivers where it counts!
CONSThe only con that I have with this product is how it integrates with some CRM's. We are utilizing ZOHO CRM and it doesn't connect, but from what I have been hearing is that they're going to be integrating with the Zoho CRM soon. This will be a huge plus and we are definitely looking forward to that. But for now, we have no problem importing/updating files then exporting back because of all the customization available.
Daniel
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Phoner Burner Has Helped Our Sales Team Even With Their Most Recent Changes
Our customer support representative at Phoneburner actually cares about his clients and does what's necessary to assist his client.
PROSIt sends e-mails for you, although sometimes this does not work. This saves you a lot of time if you work in the sales industry.
CONSThey stopped the use of an automatic dialer. You now have to manually click to dial the next contact. Doesn't really make a big difference and they still help our company.
Vendor Response
Daniel, we're very sorry to hear of your recent experience. PhoneBurner still dials for you and sends 1-click emails. I'll make sure someone on our team reaches out to help troubleshoot, and to better understand and work out your price issue as well. Look forward to once again having you as a happy client.
Replied July 2018
Monica
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
What a great program for business!
I enjoy the ease of my day when it is time for the calling out. Often times, I am working on other things and I use to dread making my own leads but now it is simply and quick and allows me more time to focus on the calls instead of "WHO" I am calling. Thank you PhoneBurner!
PROSI love that when it is time to cold call to generate more business, there is ease with clicking an uploaded list and just dialing. No fussing over who to call next! The dialer keeps dialing!
CONSSometimes, I accidentally hang up and the "Talking time" doesn't really register for my employer. There already has been a resolution with this!!! I have noticed that when I hang up, it asks me "Are you done? It gives me the opportunity to call back in and jump in where I left off!
Ida
Education Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Great for making my job easier!
Overall, it has been a huge improvement and helped us reach more students
PROSThe features are easy to access, and the processes easy to learn. It's easy to go back if you have made a mistake and within the call, the features are also easy to access. Importing contacts is simple and listening to recordings is very easy compared to other software we have used to do so
CONSSometimes the dialer screen can be a bit overwhelming and we have experienced unexplained glitches while dialing
Reasons for switching to PhoneBurner
Five9 was not a successful software for our company and the Softphone is slower --- phoneburner has been a huge huge help for us
Nicky
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Game changer for sales calls.
My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
PROSI really like that the program it can be used with ease and you're able to make so many more calls rather than manually dialing out.
CONSIt took me about a day or two to catch up with the fast pace of the program but you can always pause your dialing session to pace yourself.
Carla
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great Tool
The tool helps our sales team reach out to more prospects daily and the customizability is really effective!
PROSWe love that the software is constantly evolving for the better, and that the technical support is always responsive and willing to help.
CONSThere's nothing we don't love about this software.
Alex
Law Practice, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2023
Very limited functionality, decent for a mom and pop shop
Good for a small mom and pop intake situation
PROSThe ease of integration is the best part of the product. Simply upload an XLS sheet and go.
CONSThere are no ways to ensure the intaker is actually making the calls
Matt
Capital Markets, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Phone burner is awesome
Love it
PROSIt’s so easy to use and it allows my work productivity to triple compared to hand dialing
CONSNot a lot of cons only thing I wish is I could input my book of business in it as well.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
PhoneBurner is extremely easy to use and produces results quicker than any other.
PhoneBurner works so well that we saw increases in productivity in just one day. We experience fewer hang-ups, quicker connections, and an extremely reliable dialer that we love using.
CONSThere are very few cons to using PhoneBurner because it works so well for our agents and dialing purposes. Some reports may take some time to export but this is such a minor inconvenience that we rarely even notice.
Rodrigo
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Make my life easier
Very good, not give them and excellent since there is always room for improvements
PROSEasy to use, reliable and with a lot of features.
CONSReporting, need to be able to customize the reports for the users. (Example, divide the phones per zone)
Shane
Staffing and Recruiting, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Best Speed Dialer on the Market
I love the product and it helps me manage my day and quadruplicate my call volume compared to individual dialing and some of the other products on the market. Very easy to use and will pay dividends for companies who choose to use the product.
PROSEase of use Integration with software applications (e.g. salesforce) No pause or beeps for call recipients Ability to utilize my phone number in caller ID
CONSThe only function I would find helpful is an integration with Outreach.
Tony
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Tool To Prospect and manage my contacts!
My overall experience has been great. It has been very helpful in managing my workload and contacts.
PROSI like that it keeps me focused and I can bang out dozens of calls in a short amount of time.
CONSI can't think of anything off hand. It works great with my CRM.
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Everything you need to stay connected
The users are alerted in real time when the emails are opened, the links are clicked, the videos are displayed, the attached files are displayed, etc. for a perfectly programmed follow-up. SmartSender is also integrated with "Retargeting" (Retargeting), which allows users to post targeted ads while surfing the web, Facebook or Twitter.
PROSPhoneBurner allows you to be constantly communicated without interference with your customers. The best thing is that each call stays registered and that helps a lot to the improvements that you should make to the attention to your clients. Without a doubt, it is very effecient.
CONSI think they should give more time to their free trial so that entrepreneurs can make use of this wonderful software. Or at least they can create a cheaper version for the small businesses that are emerging. No doubt they will have many successes
Kai
Legal Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Best time saver!
I love using phone burner. I can get more done in an hour with phone burner than I can throughout most of the day! All business is conversation and this allows me to do just that! I can make about 20 outbound dials an hour using this program, including voicemails and connects! Love it and would be with out it! Thanks Phone Burner!
CONSI should use it more often to be sure I am getting my money's worth monthly!