--- title: "Plivo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Plivo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Plivo is a good fit for you!" source_url: "https://www.softwareadvice.com/call-center/plivo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / [Plivo](https://www.softwareadvice.com/call-center/plivo-profile/) / Plivo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/call-center/plivo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/call-center/plivo-profile/alternatives/) # Plivo User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 84 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 44 reviews (52%) - 4 stars: 32 reviews (38%) - 3 stars: 2 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 5 reviews (6%) ### Most mentioned pros - As a backup server, that we use rarely l, it's more than adequate and fine! - Works well for sending out a single SMS, customization of message and exceptional pricing. - Plivo and the ability to send out SMS messages has played a big role in our product. ### Most mentioned cons - This might be a feature that IT could disable, but when the call center switches to Plivo, calls have random, unexplained beeps on them. As one of key metrics is tracking the voicemail disposition l, that creates havoc for us, as it confuses our reps, and causes them to incorrectly disposition calls. - I would urge everyone to do some resiliency testing on their support, I don't think they can support any size business at this point until they get enough people to actually respond to emails. - We were fully transparent about our usage, and yet, this issue arose, making Plivo no reliable choice for our business needs. ## Plivo customer reviews Showing reviews 1-25 of 84 (page 1). ### Outstanding quality and flexibility, great customer service - Overall rating: 4/5 - Reviewer: Bolivar P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional. #### Cons Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue. #### Reasons for switching to Plivo Plivo is a more complete solution, and provides VoIP endpoints. --- ### Empowering with Plivo's Advanced Communication Features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance. #### Cons voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services. #### Vendor response We do offer many voice use cases such as forwarding and IVR - you can learn more here https://www.plivo.com/voice/. Feel free to also visit https://www.contacto.com/ for information on our latest solution, a cloud contact center powered by Plivo. Replied February 2023 --- ### Customer Support No Longer Tries - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros There are currently no pros to using Plivo as their customer support is incapable of supporting their product at even the most basic levels. #### Cons I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers. #### Vendor response Thanks for the feedback - we've confirmed that our head of support reached out and resolved your issue. Replied February 2023 --- ### Nailed the basics and are starting to emerge into awesome. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations. #### Cons Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable. --- ### Plivo - A must consider for telephonic services - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Public Policy - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy setup Neat API doc Good logs are always welcome You can export reports and stats really intuitively You can easily discover the reason of failure or any other problems which are hampering the overall functioning #### Cons The service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years. --- ### Plivo is a great secondary telephony system - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - Plivo is fairly inexpensive compared to some of its competitors - Plivo is constantly growing and seeking to improve #### Cons - The turnaround time for a support ticket takes too long - Most of the employees are overseas and have a hard time communicating during normal business hours (PST) --- ### Plivo - Solid Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of API and customer service. Lots of flexibility. #### Cons The UI for logs could be better. Logs could be kept for longer. --- ### Solid Value for Price - Overall rating: 4/5 - Reviewer: Rory B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Buying numbers and managing 1-1 end user conversations for our clients. It has been simple, reliable, and effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The reality is that it's the Twilio alternative. But because it's cheaper, we do most of our flow through Plivo. So what I like most is that their API matched Twilio's exactly. This made switching and saving money a breeze. #### Cons The dashboard is slightly oversimplified. It's cut down to the bare bones which has benefits, but some views that I find useful are not present. --- ### Excellent service for the price - Overall rating: 4/5 - Reviewer: Gavin M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use this as the SMS sending service for our online platform. The API is easy to set up and use, and the prices are very competitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Plivo does everything we need from an SMS API service. Given their prices are so low, we are very satisfied with this service. #### Cons Their user-interface isn't as clear as other services. There's a bit of a learning curve involved. For example, there's a "PHLO" tab, that invites users to create a new "PHLO". I have no idea what a "PHLO" is. --- ### This company is a joke - Overall rating: 1/5 - Reviewer: Oleg M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I didn't notice any. The service seems non-existent. #### Cons After Twilio went overboard with their random fees I decided to look elsewhere. Found "Plivo". Tried to sign up and my account was immediately "on hold":"Thank you for your interest in Plivo. We are unable to provide service at this time due to our internal risk assessment. Your account has been put on hold."This company is a joke. It's clear now why Twilio is an industry leader, so it's definitely better to stick with them. --- ### Plivo Integration review - Overall rating: 5/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Plivo is great. The only issue I had was there is somewhat of a language barrier in technical support. It should be noted this seemed to improve over time so I'm not sure if they added new people or the existing staff just got better at communicating. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I can't speak alot about the API itself. The client wanted to generate the Raw XML and this limited our ability to fully utilize all of Plivo's capabilities. However, within the scope of our project we found the Plivo system easy and reliable. The documentation was accurate and it was nice to see it in several different language contexts. We had no problem with lag or failed requests during our testing period. As I understand it, the production environment is running very smoothly. #### Cons I have no complaints about the Plivo software. #### Vendor response James, thank you for sharing your feedback. We are constantly working with our Support team to enhance each customer's experience and you should continue to see improvement in future interactions. Replied July 2019 --- ### Build Enterprise IVR Systems in Minutes - Overall rating: 5/5 - Reviewer: Mesack E. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pleasure and to use and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great software and easy to use. Using PHLO its possible to build an enterprise IVR system with logic and no programming skill. This saved me some time. #### Cons Nothing. But would be very useful to add time constraint object to PHLO to give a little more flexibility and control to IVR systems. #### Reasons for choosing Plivo Ease of use. Better and transparent pricing. Good documentation. --- ### Beware The Beeps - Overall rating: 5/5 - Reviewer: Steven G. - Verified reviewer: Yes - Industry: Insurance - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a backup server, that we use rarely l, it's more than adequate and fine! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We use Plivo as our backup server. It performs that particular duty admirably. #### Cons This might be a feature that IT could disable, but when the call center switches to Plivo, calls have random, unexplained beeps on them. As one of key metrics is tracking the voicemail disposition l, that creates havoc for us, as it confuses our reps, and causes them to incorrectly disposition calls. It's also difficult to monitor calls for the same reason. But it's our backup server, so its not something we deal with often. --- ### Very good communication API - Overall rating: 4/5 - Reviewer: Alcides T. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good API and support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very good inventory number, specially for Latin American countries. You do not have to pay storage of audio recordings Very good support for at not extra cost. #### Cons You are no able to port some numbers in countries such as Argentina You are able to make outbound calls to some 1800 numbers in lantinamerica The API did not add new features. --- ### Phlo - Overall rating: 4/5 - Reviewer: Duane K. - Verified reviewer: Yes - Industry: Venture Capital & Private Equity - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer support isn't very accessible, it takes 24 to 48 hours of sending emails before I was able to get someone of the phone. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I like their phlo interface. It allowed to receive a text message send it to our CRM and then return a message back to the customer. #### Cons Some of the development limitations to the phlo seem unnecessary limiting. It's a bit clunky how API request have to execute successfully before being able to save, this creates a challenge with passing authentication tokens as a variable because when the block is authenticated on save the variable is not filled in with the authentication token. I was able to trick the platform by manually typing in the authentication token and then switching right before I saved. --- ### Good Customer support - Overall rating: 5/5 - Reviewer: Md. Farhan M. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our primary use is otp. And the job is done well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is definitely good over all undoubtedly. But what makes a company stand apart is the after sales/customer support. I had multiple instances of having a chat and almost all the times my queries were solved there itself. Kudos to the team. #### Cons Not that i think of any at the moment... --- ### Robust , Innovative and Responsive - Overall rating: 5/5 - Reviewer: Vincent P. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have been using Plivo for our application and are happy with the services. As our application required A2P SMS the Plivo team solution of Toll Free number has provided a very useful and affordable solution . #### Cons We would like the support team to respond faster and it will be really useful to have a Plivo Customer Support number to call for urgent issues , especially since you are telephony service / solution provider. A number to call and reach out to will save us the time , we at times have to spend waiting for your reply. --- ### Nice messaging gateway - Overall rating: 4/5 - Reviewer: Dmitriy B. - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement API integration, fast technical support, very good coverage #### Cons We do have problems with alphanumeric sender ID periodically --- ### Reliable. Cost Effective! - Overall rating: 5/5 - Reviewer: Jordan C. - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use. API is always available. SMS logging makes it easy to track down bugs. Support team has been reasonably responsive when I've had questions. I switched from Twilio almost a year ago and have never looked back. #### Cons The user interface / dashboard could be a little bit more intuitive. It's still usable, I just feel like the way a user interacts with the site could be better. --- ### When You Need to Track Phone Calls - Overall rating: 5/5 - Reviewer: Marvin D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we are now able to prove to clients that they are receiving calls from our marketing efforts and can show the proof. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros This software platform made tracking incoming telephone calls to my clients very easy. Best part was that we are able to show our logs to the client. #### Cons Using telephone tracking software is not as simple as just having a phone number and recording an inbound call. Learning the schematics to use properly was a challenge. --- ### Good for SMS automation - Overall rating: 5/5 - Reviewer: Piotr S. - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Plivo sends an automatic sms informing my customers that the offer has been sent to them from my email address and they should have a look at in their inbox. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Low sms rates and reliability are the key factors I use it. #### Cons I needed a programmer to set it up for me via API. --- ### great customer service - Overall rating: 4/5 - Reviewer: Bryan O. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Pretty ease to use to get started, once you get going you may need some help to get the right set up but support is great so that will get done if needed #### Cons When viewing reports sometimes you had to click a few times to get data you were looking for and its one at a time for each message --- ### Good UI and Support. - Overall rating: 4/5 - Reviewer: Suman G. - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The overall look of the Portal is terrific plus the support is also great. #### Cons Nothing at the moment. Satisfied with the service. --- ### Functionality - Overall rating: 5/5 - Reviewer: Brian H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has a lot of options. Gets the job done that I need #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Can send links in sms. Most of the companies can no longer do this and get deliverability. #### Cons Hard to export entire number list at once --- ### International calling - Overall rating: 4/5 - Reviewer: Janki G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most useful for international calling and recording at lowest cost. #### Cons Some times, a very few per 100 times of 1 call would not connect ## More reviews [Next reviews](https://www.softwareadvice.com/call-center/plivo-profile/reviews/?page=2) --- Plivo Reviews, Pros and Cons - 2026 Software Advice