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> Reviews of Plivo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Plivo is a good fit for you!

Source: https://www.softwareadvice.com/call-center/plivo-profile/reviews/

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Plivo Reviews

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[Overview](https://www.softwareadvice.com/call-center/plivo-profile/)

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# Plivo User Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(44)

4

(32)

3

(2)

2

(1)

1

(5)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.2

Value for money

4.5

Functionality

4.2

* * *

### Pros

"As a backup server, that we use rarely l, it's more than adequate and fine!"

"Works well for sending out a single SMS, customization of message and exceptional pricing."

"Plivo and the ability to send out SMS messages has played a big role in our product."

### Cons

"This might be a feature that IT could disable, but when the call center switches to Plivo, calls have random, unexplained beeps on them. As one of key metrics is tracking the voicemail disposition l, that creates havoc for us, as it confuses our reps, and causes them to incorrectly disposition calls."

"We were fully transparent about our usage, and yet, this issue arose, making Plivo no reliable choice for our business needs."

"I would urge everyone to do some resiliency testing on their support, I don't think they can support any size business at this point until they get enough people to actually respond to emails."

* * *

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Plivo Reviews, Pros and Cons - 2026 Software Advice