About Plivo

Plivo is a call center solution that enables businesses to streamline processes related to call tracking, SMS marketing, customer engagement, Session Initiation Protocol (SIP) trunking and more. Professionals can utilize the SMS application programming interface (API) platform to send text messages, notifications and media files to clients in multiple languages.

Key features of Plivo include two-factor authentication, call forwarding, appointment reminders, SMS surveys, concatenated SMS, interactive voice response (IVR), conference calls and self-service portal. Users can integrate voice calling into corporate websites, utilize local phone numbers to send messages across multiple locations and customize the sender ID to improve brand value across customers. A...


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Supported Operating System(s):

Web browser (OS agnostic)

76 Reviews of Plivo

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(42)

42

4 stars

(31)

31

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 76 results

August 2018

Nomsa from Golix

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Communication made easy

My experience with Plivo is superb, they deliver results within timelines. Each time when you raise a support ticket, they will not rest until they provide an answer, even if it means they do not have a solution at the moment they will keep you updated with the position and this makes me happy. They provide SMS to our customers anywhere and this makes our business flourish so well.

Pros

I really enjoy using this software because it deliver its purpose when it comes to sending verification to customers anywhere. Very reliable in such a way that when any country is not getting the SMS they react instantly to make sure SMS are sent.

Cons

At the moment there is nothing specifically except that they do not have Calling Support where by as a customer you have the facility of an account manager that you contact directly when anything goes wrong.

June 2020

Bolivar from IAPP - International Association of Privacy Professionals

Verified Reviewer

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

June 2020

Outstanding quality and flexibility, great customer service

Pros

With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional.

Cons

Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue.

Reasons for Switching to Plivo

Plivo is a more complete solution, and provides VoIP endpoints.

June 2019

David from WYSCOM

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2019

Good for smaller businesses, not so good for large cross application implementation

It's been ok, aside from annoying API issues and the occasional oddities with the console interface Plivo does provide a good service for smaller businesses that have a low throughput. However for a bigger company like ours that makes heavy use of the API we've found it rather frustrating.

Pros

I like that they offer request logs for all calls and allow you to purchase phone numbers through the API. Their customer support if often times friendly and quick to respond, and the console interface looks nice. They also provide a nice set of API documentation with example requests and responses that allows you to instantly change between languages to make it much easier to understand the system.

Cons

The API leaves a lot to be desired. The main issue I have is that whenever there is an issue often times the API just throws a generic exception with a message like "Object not found". This leads us to needing to catch exceptions and compare the error string to understand what's going on when say, for example, a phone number purchase was unavailable. I would much appreciate it if the API was re-worked to better handle this kind of situation. I really shouldn't be expecting to catch exceptions. To compound the frustration, Plivo has the tendency to update the server side of their API without warning or documentation. This has caused our system to break on a few occasions. This could be easily mitigated by a change-log or hosting multiple API versions. Another issue I find is that the console interface (While it looks nice) it has a fair few bugs with it, especially when viewing request logs. It's also a bit confusing to navigate. I'm not above learning to use a complex system, it's just that there are some strange things. Like how sub accounts are handled. For example there's no capability to search or sort the sub accounts. This makes it really annoying to use, and to make matters worse, there are other pages such as the Applications page and the Endpoints page that support this. Maybe we're using sub accounts wrong but I think this shouldn't be such a hard thing to implement. But that's my point. There are some oddities like this that make the system more difficult to use.

October 2020

Debbie from Just Jymnastics

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Plivo Tex Messaging

It was so easy to set up and we've been really happy with it!

Pros

So easy to use with our Jackrabbit class program and so inexpensive! Reply from customer comes up in our emails, you don't have to go looking for the responses.

Cons

I wish when the customer replied I wouldn't have to go back into my jackrabbit program to reply to them.

Reasons for Choosing Plivo

At the time was the only one available to us, but I love it!

June 2019

Travis from Collaborative for Educational Services

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2019

My Review of Plivo

I am utilizing the Plivo platform for school districts to help provide a more cost effective phone sharing option. It has been great but I think we will need to do a lot of the heavy lifting ourselves with managing the sub accounts (schools/customers).

Pros

API documentation and ease of use have been my strongest 'likes' of Plivo. It was really simple to utilize the PHP examples to setup my phone application.

Cons

Account management and the overall UI is difficult to navigate and missing a lot. For instances logs take upwards of 5+ minutes to show, some logs are hidden on one screen, others located somewhere else. Account management for sub-accounts doesn't exist (other than changing the name). Should be a way to further manage them, for instance setting balances and limits for the sub accounts, be able to pull account usage reports/payments more directly related to the sub account. Also the types of numbers and what exactly they offer is not clear.

Reasons for Switching to Plivo

Initially cost, though the numbers cost about the same. Also just looking for a 'newer' easier to use system. Twilio was great but visually clunky.