Ease of API and customer service. Lots of flexibility.

The UI for logs could be better. Logs could be kept for longer.

1. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries

We used Plivo for an online SMS chat. 1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it. 2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service. 3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes. 4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging.

They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account.

I contacted this team back in early 2021 to speak with sales about signing up and to understand more about 10DLC at the time and how they were going to handle it. I also contacted them again in late 2022 when they mentioned they would freeze my account for non-use (what company wants to use a service who has no team behind it?). In both cases I was ignored. I would urge everyone to do some resiliency testing on their support, I don't think they can support any size business at this point until they get enough people to actually respond to emails. I can't imagine what it would be like if there was an outage and you wanted to contact someone while you losing millions per minute.

AffordableDecent documentationGood amount of features compared to some alternatives

0 support, and I do mean 00 sales teamsNo scalability because of lack of support for all size of businesses

i set it up for my website for people to receive their security codes to login. and didn't have to change anything in the code since then. and this is what i really love about it

Easy to use and affordable. When I use an API like email or SMS api. I don't want to go back to the code I implemented and keep changing the code. With Plivio to be honest I didn't have to do this at all.

I can't think of any Cons. But was hoping for a cheap short code but it's not a big deal

Plivo and the ability to send out SMS messages has played a big role in our product. We are thinking of integrating the Plivo's SMS into many other verticals we have. Being able to send out bulk SMS is critical for our business but it's not been working.

Easy to implement, we have been using the SMS feature since many years now. Works well for sending out a single SMS, customization of message and exceptional pricing.

Bulk SMS doesn't work right now and our customers are not happy. Trying to contact Plivo but the only means of contact is through a ticket. No phone or email to contact and we are at their mercy even after raising a critical outage ticket and not receiving any response. Overall, the customer support is really a grey area.