# Plivo Software Reviews, Demo & Pricing - 2026 > Review of Plivo Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/call-center/plivo-profile --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / Plivo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/call-center/plivo-profile/reviews/)[Alternatives](https://www.softwareadvice.com/call-center/plivo-profile/alternatives/) # Plivo 2026: Benefits, Features & Pricing Wondering if Plivo is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Plivo 4.3 [(84)](https://www.softwareadvice.com/call-center/plivo-profile/reviews/) Pricing Pricing available upon request ### About Plivo Plivo offers a simple, quick, and scalable way to modernize customer communications. Plivo's enterprise-grade communications platform includes a premium carrier network with connectivity in more than 190 countries, an API platform for messaging and voice calls, our visual builder PHLO, and solutions for sales and support teams. The Plivo team brings deep experience in communications and modern software to address the needs of today's businesses — quality, scale, innovation, and agility. Wondering if Plivo is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## Plivo User Interface ## Popular Plivo Alternatives Main Product Plivo 4.3 [(84)](https://www.softwareadvice.com/call-center/plivo-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.46Value for money - 4.22Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(224)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.13Value for money - 4.13Customer support - 4.07Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Squaretalk](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/) 4.9 [(102)](https://www.softwareadvice.com/call-center/innitel-predictive-dialer-profile/reviews/) Ratings Breakdown - 4.85Ease of use - 4.71Value for money - 4.87Customer support - 4.72Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Twilio](https://www.softwareadvice.com/voip/twilio-profile/) 4.4 [(504)](https://www.softwareadvice.com/voip/twilio-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.19Value for money - 4.03Customer support - 4.51Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [VirtualPBX](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/) 4.7 [(38)](https://www.softwareadvice.com/digital-workplace/virtualpbx-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.53Value for money - 4.68Customer support - 4.57Functionality Pricing Starting at $9.00 per month Get Price ## Plivo Pricing and Plans Starting price: $0.01 Free Trial Free Version Basic $0.01 No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Plivo Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of Plivo Access Controls/Permissions API Audio/Video Conferencing Auto-Dialer Automated Responses Automated Routing Call Center Management Call Conferencing Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Tracking Call Transfer Chat/Messaging Chat Transcript Collaboration Tools Computer Telephony Integration IVR Mass Texting Mobile Access Multi-Channel Communication Multi-Language Multi-User Collaboration Online Voice Transmission Phone Key Input Polls/Voting Predictive Dialer Real-Time Notifications SMS Marketing SMS Messaging Survey/Poll Management Text to Speech Text-to-Win Voice Mail ## Plivo Integrations Salesforce Sales Cloud Integration rated undefined from -1 review ## Plivo User Reviews Overall Rating 4.3 Ratings Breakdown 5 52% 4 38% 3 2% 2 1% 1 6% Secondary Ratings Ease of Use 4.3 Value for money 4.5 Customer support 4.2 Functionality 4.2 Bolivar P. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 Outstanding quality and flexibility, great customer service 4 Ratings Breakdown 4 Ease of use Previously 5 4 Value for money Previously 5 5 Customer support Previously 4 5 Functionality Pros: With extensive SDK's available in a variety of languages, this is definitely one of the most flexible products available today for virtual phone service. Customer service is very responsive and professional. Cons: Virtual numbers in Belgium present a few quirks such as not showing the caller id on SMS text messages, but this is a minor issue. Reasons for switching to Plivo Plivo is a more complete solution, and provides VoIP endpoints. Read More VR Verified Reviewer Program Development Self-Employed Used daily for less than 2 years Review source Reviewed February 2023 Empowering with Plivo's Advanced Communication Features 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Plivo provides APIs and SDKs for various programming languages, making it easy to integrate communication functionality into my web applications. and allows me to scale communication services as my business grows, without having to worry about infrastructure and maintenance. Cons: voice call forwarding, it does not provide advanced call center functionality, such as IVR or call routing, making it unsuitable for businesses that require these services. Vendor Response We do offer many voice use cases such as forwarding and IVR - you can learn more here https://www.plivo.com/voice/. Feel free to also visit https://www.contacto.com/ for information on our latest solution, a cloud contact center powered by Plivo. Replied February 2023 Read More VR Verified Reviewer Airlines/ Aviation 2-10 employees Used daily for more than 2 years Review source Reviewed February 2023 Customer Support No Longer Tries 1 Ratings Breakdown 3 Ease of use 1 Customer support 3 Functionality Pros: There are currently no pros to using Plivo as their customer support is incapable of supporting their product at even the most basic levels. Cons: I've been a Plivo customer since 2014 with two other companies. I tried to sign up for a new account and my mobile number was already associated with one of my old accounts at a previous company. No problem, I just need them to delete my number from my old account so I can sign up for a new account. It's been TWO WEEKS of asking support for help on this and it's always "what was your old account?" followed by "we're looking into it" followed by silence. Their support team no longer seems to have the capacity (or maybe they just don't care) to help customers new or old. I strongly suggest everyone avoid Plivo until they can figure out how to provide even basic support to their customers. Vendor Response Thanks for the feedback - we've confirmed that our head of support reached out and resolved your issue. Replied February 2023 Read More VR Verified Reviewer Computer Software 2-10 employees Used daily for more than 2 years Review source Reviewed August 2018 Nailed the basics and are starting to emerge into awesome. 5 We communicate on regular intervals and one off texting communications. i.e. reminders about things at recurring times or this event happened so send the text. They're platform hasn't ever given us problems. Highly recommended. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Honestly the cost! They beat everyone else (for most counties). Their documentation is pretty good for the most part, and they've done a great job staying up-to-date with their SDKs and optimizations. Cons: Lacking MMS has bitten me several times and I've had to look elsewhere for those projects. Otherwise they've been sufficient. Syntax for sending multiple messages at once is a unique one, but manageable. Read More VR Verified Reviewer Public Policy 51-200 employees Used daily for more than 2 years Review source Reviewed April 2019 Plivo - A must consider for telephonic services 4 Plivo has been a good solution for our SMS messaging needs and coupled with good customer support I can't complaint at all. I hope they continue giving as much personal attention to all their customers as they have been giving even when they grow. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Easy setup Neat API doc Good logs are always welcome You can export reports and stats really intuitively You can easily discover the reason of failure or any other problems which are hampering the overall functioning Cons: The service especially for SMS delivery can be a bit iffy at times, happened maybe once or twice only over a period of 2 years. Read More VR Verified Reviewer Insurance 201-500 employees Used daily for more than 2 years Review source Reviewed August 2018 Plivo is a great secondary telephony system 4 We are providing customers with custom IVR's and outbound test/calls. Plivo is able to give us the basics of what we provide for our customers and has been improving their downtime. Ratings Breakdown 3 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: \- Plivo is fairly inexpensive compared to some of its competitors - Plivo is constantly growing and seeking to improve Cons: \- The turnaround time for a support ticket takes too long - Most of the employees are overseas and have a hard time communicating during normal business hours (PST) Read More VR Verified Reviewer Hospital & Health Care 11-50 employees Used daily for more than 2 years Review source Reviewed August 2018 Plivo - Solid Product 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of API and customer service. Lots of flexibility. Cons: The UI for logs could be better. Logs could be kept for longer. Read More Rory B. Verified reviewer Restaurants 2-10 employees Used weekly for less than 12 months Review source Reviewed August 2018 Solid Value for Price 4 Buying numbers and managing 1-1 end user conversations for our clients. It has been simple, reliable, and effective. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 4 Functionality Pros: The reality is that it's the Twilio alternative. But because it's cheaper, we do most of our flow through Plivo. So what I like most is that their API matched Twilio's exactly. This made switching and saving money a breeze. Cons: The dashboard is slightly oversimplified. It's cut down to the bare bones which has benefits, but some views that I find useful are not present. Read More Gavin M. Verified reviewer Computer Software 2-10 employees Used weekly for less than 12 months Review source Reviewed August 2018 Excellent service for the price 4 We use this as the SMS sending service for our online platform. The API is easy to set up and use, and the prices are very competitive. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Plivo does everything we need from an SMS API service. Given their prices are so low, we are very satisfied with this service. Cons: Their user-interface isn't as clear as other services. There's a bit of a learning curve involved. For example, there's a "PHLO" tab, that invites users to create a new "PHLO". I have no idea what a "PHLO" is. Read More OM Oleg M. Verified reviewer Health, Wellness and Fitness 201-500 employees Used daily for free trial Review source Reviewed May 2023 This company is a joke 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I didn't notice any. The service seems non-existent. Cons: After Twilio went overboard with their random fees I decided to look elsewhere. Found "Plivo". Tried to sign up and my account was immediately "on hold":"Thank you for your interest in Plivo. We are unable to provide service at this time due to our internal risk assessment. Your account has been put on hold."This company is a joke. It's clear now why Twilio is an industry leader, so it's definitely better to stick with them. Read More Showing 1 - 10 of 84 Reviews [See All Reviews](https://www.softwareadvice.com/call-center/plivo-profile/reviews/) ## Plivo Popular Comparisons [Twilio vs Plivo](https://www.softwareadvice.com/call-center/plivo-profile/vs/twilio/) [Compare All Alternatives](https://www.softwareadvice.com/call-center/plivo-profile/alternatives/) ## Other Top Recommended SMS Marketing Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (526) Recently recommended **11** times [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **4** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **2** times [Avochato](https://www.softwareadvice.com/mobile-marketing/avochato-profile/) **4.7** (135) Recently recommended **1** times Stuck Between Options? 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