All QEval Reviews
1-20 of 20 Reviews
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Don
Public Safety, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2021
PremierOne Front Office Support - QEval
I could easily see where agents needed to be coached. I could provide them a guide with target key words and let them track their progress.
CONSMistranscribed calls. This did create some angst when agents knew they had hit markers but were marked down for it.
Shawn
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2021
Product review
My experience has been great,. The team is knowledgable, flexible and easy to work with.
PROSEasy to use, good reporting, data is clear
CONSWould like for it to have some more reporting and affordable AI
Reason for choosing QEval
Price, easy to use and intergrate with current platform.
Reginald
Outsourcing/Offshoring, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
My Experience with AI Qeval
The worst QA platform in the industry and I have been in the BPO industry for 9years.
PROSCall recording for future use. It can keep a record of a past call for future use.
CONSEverything about it except call recording. Especially reporting, it is the worst I have seen. Extracting the report to excel should be modified as a table and not as linked worksheets.
Ken
Telecommunications, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Quality Assurance Tool
To identify areas of improvement, offer alternatives to call handling/system navigation, and to highlight what was done well.
PROSI like the ability to control the speed of playback, to identify with visual markers identified with subject heading for the content of individual parts of the conversation, and the visual bar graphs indicating volume of the conversations to know when it's silent and when it's not.
CONSI don't like that the agent comment space is limited in number of characters, this limits their ability to dispute and state their case sufficiently.
Rory
Farming, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
Qevals
I love it and it has improved the work ethic of my agents.
PROSI use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.
CONSEverything is GREAT. I don't think anything needs to be changed
Isabel
Consumer Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Used as directed and it works great
it realy takes the guess work out of creating quality evaluations
CONSthe Reports are not always too easy to manage
Isis
Consumer Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
QEval
I like it
PROSI can easy access to all my evaluations.
CONSI would like more Graphics, It will be perfect to all the supervisors
Julie
Utilities, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great program
I like that I can run reports on individual's and teams as a whole
CONSI don't like that when I click the remember me box it don't stay.
catalina
Telecommunications, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2021
Clicky-clicky, Quicky- quicky
i really like the reports and all those possibilities
PROSwhoever is running the QA on a given project needs to be a very efficient explorer. it has everything you need, you just have to find it
CONScalibration section and its training videos doesn't work
Guillrmo
Telecommunications, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Not ready to review yet
Still need more time to use and get familiar with the product.
PROSIt seems functional but I need more time to get used to it and use it frequently.
CONSDon't have an opinion yet on this. Need to use it more to be able to provide feedback.
Brett
Telecommunications, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
2
FUNCTIONALITY
2
Reviewed June 2021
Sufficient AI, terrible interface
It's an interesting tool at an enterprise level, that offers no investigation capability to the individual level or supports retraining of agents.
PROSI like the ability to parse calls, evaluate performance and score teams
CONSThe investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence. There's no transcript. There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes. There's no ability to listen across agents at particular parsing of the call. There's no keyword highlighting.
Tony
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2021
Weval
Poor.
PROSIt always us to create a baseline and begin a conversation about phone hygiene. This in turn allows us to do better for the customer.
CONSIts reporting is terrible. I stopped reporting bad grades because they would not change them. Some of them are absolutely ridiculous and make my team look bad.
Andrew
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed June 2021
Not a feature rich Platform
Meh...
PROSThe simplicity of the application is top-notch
CONSThe application is not feature-rich. Being basic does the job done.
Rosalyn
Oil & Energy, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Super Easy to Use and Understand
The reporting feature is great. I can see an agent overall performance in a snap shot for the whole year as well as filter the reporting by score-card category.
CONSThe option to play back a record sometimes do not work depending on which web browser you are using.
Shelly
Consumer Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed June 2021
Easy to use!
As a QA Analyst of daily customer service and costumer relations it is very easy tool.
PROSThis product is used within the company I work for and it has been a very easy to use system.
CONSI have not seen any major issues with the product.
Lacreesha
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2021
QEval Review
Great source for doing QA.
PROSEasy to use. User friendly, easy to navigate.
CONSNothing at this time. I haven't been using it long enough.
Heidy
Information Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
QEVAL Review
It is very helpful to review scores
PROSIt is very easy to search for the agents to locate the scores for selected dates.
CONSDo not have any dislikes at the moment.
Song Kean
Telecommunications, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed June 2021
My experience with QEval
It is able to record and rate the calls from the call queues that have been configured by the admin.
CONSUser configuration feature to improve the call monitoring accuracy is practically not available Reporting feature is rigid and limited
taurio
Oil & Energy, 201-500 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
great product
My overall experience with q eval has been great
PROSIt is very user friendly. The agents here seem to like what they can receive immediate feedback on calls being evaluated
CONSI actually have no cons in regards to the q eval system
Adam
Higher Education, 51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Friendly
Very use full and user friendly .
PROSIt is very user friendly and easy to connect with others
CONSSome times it may lag a little longer than expected.