I have great experience with convoso.

What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found. The dialer itself has an option to save your callbacks and remind you when to call your prospect , it has. Also a call history where you can track some previous calls and we have not experience any issues of the dialer at all. I highly recommend to used the dialer in taking calls especially for an outbound campaign account since this will be a big help to be more productive in your business.

The software designed is almost perfect but when its not meeting the required speed of your internet connection for some reason the dialer will automatically in force-paused until you have the right speed.

I love how easy Convoso is to use, and to train new user on. It is very easy to navigate. The only negative issue is when the system has delays or call connection issues for us. Overall I am happy with the service we get from convoso.

Visual Appeal & Easy of Use. Convoso has a very colorful and easy to navigate structure. It makes it very easy to teach new users and to quickly move through the process on calls. And it is nice that it isn't boring to look at, very visually appealing to use.

The way the system often has lagging or agent issues. It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.

Good experience - better than a lot of other options out there.

Easy for agents access and compatibility

Static Calls on occasion and calls drop.

The process of training to implementation has been very easy and straightforward. The team at Convoso is very knowledgeable and able to answer any questions or concerns we had during implementation.

Convoso is a great software that has increased our connection rate to potential clients exponentially! Very easy to use and monitor our users as well.

So far we have no complaints with the Convoso software.

Convoso is more reliable

Convoso does a great job or filtering out spam calls and ensuring that our systems are up and running.

I wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789.

For the most part, it is easy and functions well. From time to time, it can freeze and is usually easily resolved by our IT Team.

Layout as far as dispositions and features are easy to locate and use.

Recommend if they you have not done so already, providing companies with easy to use guides or FAQs. It would be great if we could do a call back setting and easily go back into our other settings without having to log out and then log back in. We lose time in our dialer due to this.

My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace. I enjoy using convoso because of the ease of usage and it offers many different aspects such as wait time, pause time and handle time to alert you .

I really enjoyed that Convoso is so easily accessible and secure. I love the fact that it showed me a graph of my performance for the week when it came to my calls.

A feature I think that Convoso should add is to give the users the opportunity to view the hours they were on the dialer or the hours that they worked throughout the day.

Overall a much better experience compared to previous CRM or calling software used

Easy of use with calling and customization

Outbound selection was difficult to navigate and was never able to set it per user. Additionally couldn't find a contact to reach out to in regards to it

What I like most about Convoso is that it does not depend on software based content. I just go the website and log in everyday. Do not have to worry about updates or making my computer slower by running another program other than the browser.

The only thing I want them to add is a way to "reserve" my potential deals. I can set a callback, but if I miss it, it is no longer in my system. I get busy with other clients and that can make it difficult to hit the exact call time. My only workaround now is to put set that callback out for 2 weeks down the road and then trying to reach the customer everyday before then to close the deal.

We ended up going with a different product. That being said, if the connectivity issue had been resolved this is the platform we would use today. Use this first and if it works on your network never go anywhere else.

This system is so easy to use and so easy to administer. Support is quick to help answer questions or implement new features.

Recording quality for us was low and there were several connectivity issues. After replacing most of our network hardware we had to discontinue use and go with a different provider. There have been no issues with the new provider but I wish I had the Convoso ease of use and interface back.

Awesome support, technology unparalleled and a strong emphasis on compliance and future AI and automation.

The software increased our contact rates 3x which increased overall sales 3x. In addition, the reporting dashboards allowed us to vastly improve a number of efficiency and agent behavior issues. The dynamic scripting allowed us to pop different scripts and compliance protocols increasing sales.

This is one of the more pricier softwares but you do, as they say, get what you pay for. I do pay 5-10k more a month than I would with another software but it makes me 250k plus more a month in sales!

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

I cannot recollect any cons I can speak of

Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

Cost per minute and ClearCall Cost-CPM is higher than other companies

Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.