All Convoso Reviews

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Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

An excellent piece of software that has lead to increased productivity and leads using automation.

PROS

The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

CONS

The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

Vendor Response

Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

Replied May 2018

Michael

Marketing and Advertising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Convoso

I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !

PROS

I've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability

CONS

I cannot recollect any cons I can speak of

Reasons for switching to Convoso

Lack of reporting and analytics, caller id scoring and reputation scoring. Lack of DID management

Sheena

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

Financial Contact Center B2C and B2B

Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.

PROS

What I like about the system is that It is easy to do a 3-way call with my clients and the creditors.

CONS

The call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.

Brian

Construction, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Convoso Review

Very positive. I love this dialer and it's capabilities.

PROS

Speed to Lead, highly configurable, reporting, great support team

CONS

Needs to be fully integrated with SaleSforce

Reason for choosing Convoso

Speed to Lead, month to month payment (no long contract)

Vendor Response

Thanks for the shoutout Brian! Reaching leads quickly and streamlining processes is essential for folks growing their businesses in home services. We're thrilled to learn our solution is helping you and your call center teams to reach more leads faster and deliver strong results.

Replied January 2024

Hoang

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Convoso is a fantastic system

Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal!

PROS

The best part of the software is the ease to move and manipulate the data to help drive performance!

CONS

Agent licenses are not dynamic (not based on concurrent users)

Reasons for switching to Convoso

Convoso provided a better platform that clearly showed a better contact/connect rate with the consumer. You can't convert a customer if you don't get a hold of them first!

Wil

Financial Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

Does what we need

Support is always very good and we have had no major outages or issues. Overall happy with our service.

PROS

DID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.

CONS

Expensive telecommunication charges. Above the industry average with not much wiggle room.

Reasons for switching to Convoso

We needed better spam mitigation and a system that was reasonable to admin. Five9 became very clunky with add-ons and the cost ballooned very fast. Convoso did all of what we needed out of the box.

Kaleb

Insurance, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

You pay for what you get

so far so good. I have been treated well, my only complaints are the above mentioned

PROS

This product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything

CONS

,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.

Reason for choosing Convoso

Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them

Kasey

Insurance, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

Everquote Convoso

Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good

PROS

It does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail

CONS

It needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough

Brendan

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed May 2023

Convoso Agent Review

On average per month, convoso works well for most of the days - maybe 2-4 days per month there are connection issues or system issues

PROS

assigning campaigns , skills levels, and other user functions is easy and quick

CONS

forced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call

Tahja

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2023

Reliable, Easy to use and facilitate training for.

It's been a very efficient and convenient experience. It improved productivity and overall has been one of our most critical tools.

PROS

The efficiency and ease of use. It is very easy to maneuver and understand. The features are well placed, very easy to find and useful in our day-to-day work.

CONS

Whenever there are lot of leads or calls are coming in, it does take a slight toll on your system, (just a few dropped frames) regardless of how powerful your system is sometimes. Maybe it could be optimized more for when really heavy workloads take place.

User Profile

Jerry

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

Great for outbound dialing, polishing needed

PROS

It's very easy for our end-users to use. It just works after setting up. Copy & paste campaigns.

CONS

Lots of bugs. No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.

Tisa

Real Estate, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Connection is Key!

Working with Convoso has been phenomenal. My clients who are the true end user are very impressed with their results and ease of use. The omnichannel solution that they have been looking for!

PROS

Connect rate is superior to most. Ability to change DID's easily and quickly, built in dynamic scripting, predictive dialing, ease of leads management, reporting

CONS

Cost per minute and ClearCall Cost-CPM is higher than other companies

Reasons for switching to Convoso

Connection Rate

Sean

Medical Devices, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Convoso Review

Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.

PROS

Convoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.

CONS

Would like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.

Sebastian

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Convoso Review

PROS

One of the things that I like most about Convoso is its automated dialing feature. It saves me a lot of time by dialing numbers automatically, and I can focus on talking to potential clients. The platform also has a powerful lead management system that allows me to keep track of all my leads in one place. I can easily sort, filter, and prioritize my leads based on their level of interest and urgency.

CONS

occasional technical glitches, although the support team has been prompt and helpful in addressing these issues.

Jason

Insurance, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Health Insurance Agent and Convoso

Convoso is more reliable

PROS

Convoso does a great job or filtering out spam calls and ensuring that our systems are up and running.

CONS

I wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789.

Reasons for switching to Convoso

Chase was proving to be unreliable

Ron

Insurance, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Most amazing CRM on the planet

Where do I start? My onboarding experience was amazing and super enjoyable. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible. My onboarding process took about 3 weeks and it was a bit fast tracked since I needed to leave Vanilla Soft by a certain date and they jumped through hoops and bent over backwards to make sure I was ready. On our Whatsapp chat, I was able to ask any question I had and they were very responsive and made the educating process for me very smooth and simple. I have learned so much about the Convoso platform and with their help, assistance and training, I’ve fallen in love with this CRM and it’s easily the best CRM I’ve ever used and I’ve used many of them including Velocify, Salesforce, Vanilla Soft, iSalesCRM, Xencall and a few others. I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more. [SENSITIVE CONTENT] and [SENSITIVE CONTENT] are head and shoulders above the rest and should be models to learn from in the onboarding process. Love you all and thank you very much. P.S. [SENSITIVE CONTENT] was pretty awesome too.

PROS

Customizable and easy to use for the admin and user.

CONS

That I didn't find it years ago. Where have you been my whole life?

Reason for choosing Convoso

The performance, the results, Stir Shaken and their Attestation is the best of the best.

Reasons for switching to Convoso

Increased sales and profitability. You will make more money with Convoso.

Holly

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Convoso's system and team are amazing! They take care and consideration of their customers needs

We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

PROS

I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

CONS

There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

Vendor Response

Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

Replied November 2017

Marissa

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

Excellent

List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.

PROS

What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

CONS

Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

Vendor Response

We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

Replied December 2017

Deivid

Real Estate, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Convoso Review

It's great. Valuable tool that I use daily.

PROS

I love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.

CONS

I would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.

Justin

Real Estate, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed April 2023

Great Product

PROS

This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.

CONS

We've had some integration issues on occasion, but these have been few and far in between.

Samantha

Medical Devices, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2023

One Health Direct employee

I have been using convoso in this company for several years and we seem to like it as a company.

PROS

I like the automatic dialer and the easy to use system of it.

CONS

I dont like that the script can be slow

Diego

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Excellent at managing our remote workforce!

Very positive, Convoso has been a great partner to our business.

PROS

Convoso allows us to manage our call center 100% remotely. It gives easy access to both agents and management to make the most out of their work day.

CONS

The software lacks gamification and bonus compensation features that incentivize agent performance. However, they have been receptive to this feedback.

Carter

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

A good product that does just about everything with a few minor issues

PROS

The ease of use and customer support make this product very easy for our small/mid sized business. I am able to contact support and have a real person responding within minutes able to assist with most minor issues. Larger scale issues take more time and can have some communication issues but overall it is great.

CONS

Reporting could be better. Convoso has been updating their platform and has made reporting not as intuitive. I am sure as they continue to refine their product it will be better.

Brett

Insurance, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Convoso User

Good experience - better than a lot of other options out there.

PROS

Easy for agents access and compatibility

CONS

Static Calls on occasion and calls drop.

Tawnya

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed April 2023

SDR Frequent User

Overall it is a tool to use in a start-up environment, with minimal training needed. This is great when you are wanting to get up and going with business rapidly.

PROS

Different options it offers to reach out to leads. It's integrated with our platform and user-friendly set up.

CONS

It continues to call prospects after callbacks have been set up. This doesn't make for a good experience when interacting with leads who are frustrated with an excessive amount of calls.

Showing 1 - 25 of 252 Reviews