All Convoso Reviews
1-25 of 252 Reviews
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Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
An excellent piece of software that has lead to increased productivity and leads using automation.
The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.
CONSThe program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.
Vendor Response
Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.
Replied May 2018
Michael
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Convoso
I felt that from planning to live strategy it went swift, accurate with attention to detail and training to ease the transition. Kudos to amazing internal staff who helped me assimilate to my new surrounding and control panel mighty fast !
PROSI've worked with several dialer platforms and Convoso has several standout features that are now able to adapt to the conditions rapidly, I love the Artificial Intelligence to Lower Drops and Increased contact rates. This allows me to make smarter decisions with Real Time Analytics that Track Agent and list profitability
CONSI cannot recollect any cons I can speak of
Reasons for switching to Convoso
Lack of reporting and analytics, caller id scoring and reputation scoring. Lack of DID management
Sheena
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2023
Financial Contact Center B2C and B2B
Overall the experience is okay. There are several times within the day and week that I am automatically logged-out even if I am using Google Chrome and every day I clear the cache and even if there is no problem with the internet.
PROSWhat I like about the system is that It is easy to do a 3-way call with my clients and the creditors.
CONSThe call recordings are only available to download within 3 months, after which, the files are no longer available to download. It will be helpful if Convoso can send a weekly or monthly Dump file of all the recorded calls to the company.If there is also a way to extract all the saved numbers and contact names as csv file. It will also be helpful.
Hoang
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Convoso is a fantastic system
Working with Convoso over the past several years have definitely made managing call centers much more simplistic. Data is at your fingertips, with plenty of tools and automations at your disposal!
PROSThe best part of the software is the ease to move and manipulate the data to help drive performance!
CONSAgent licenses are not dynamic (not based on concurrent users)
Reasons for switching to Convoso
Convoso provided a better platform that clearly showed a better contact/connect rate with the consumer. You can't convert a customer if you don't get a hold of them first!
Wil
Financial Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Does what we need
Support is always very good and we have had no major outages or issues. Overall happy with our service.
PROSDID spam mitigation has been amazing, predictive dialer works as well as any we have used. Answering machine detection is very good.
CONSExpensive telecommunication charges. Above the industry average with not much wiggle room.
Reasons for switching to Convoso
We needed better spam mitigation and a system that was reasonable to admin. Five9 became very clunky with add-ons and the cost ballooned very fast. Convoso did all of what we needed out of the box.
Kaleb
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
You pay for what you get
so far so good. I have been treated well, my only complaints are the above mentioned
PROSThis product was easy to use and implement for my new business. The customer support team has always been helpful, and the sheer levels of thought put into designing this software is amazing. You can pretty much track everything
CONS,I feel like it is lacking in areas that would benefit my new business as well. Things like seat removal, and DID purchases are things that take a while which in a developing business time can be crucial. as long as you adhere to their implementation schedule you will be fine.
Reason for choosing Convoso
Like I said, you get what you pay for. We ended up deciding on convoso because a colleague of mine recommended them to us based off his experiences with them
Ryan
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Excellent Service!
The process of training to implementation has been very easy and straightforward. The team at Convoso is very knowledgeable and able to answer any questions or concerns we had during implementation.
PROSConvoso is a great software that has increased our connection rate to potential clients exponentially! Very easy to use and monitor our users as well.
CONSSo far we have no complaints with the Convoso software.
Reasons for switching to Convoso
We were looking to implement an auto dialer to increase our connection rates with potential clients
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Good Remote Call Center Platform
My overall experience with Convoso has been good.
PROSI like that you can redisposition a lead if you accidentally selected the wrong disposition.
CONSI disliked the connectivity issues and how the auto dialer some times answers the person that you are calling quite late leaving them frustrated saying "Why didn't you say hello when I answered? I said hello about 3-4 times!"
Jerry
Verified reviewer
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Great for outbound dialing, polishing needed
It's very easy for our end-users to use. It just works after setting up. Copy & paste campaigns.
CONSLots of bugs. No transparency into spam-tagged phone numbers & replacements. More than 50% of replaced numbers come back already as spam, waste of our money.
Suzanna
Insurance, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
Suzy's Review
What I like most about convoso is the ease in dialing and making calls
CONSWhat I like least about convoso is the high volume of drop calls
Tahja
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Reliable, Easy to use and facilitate training for.
It's been a very efficient and convenient experience. It improved productivity and overall has been one of our most critical tools.
PROSThe efficiency and ease of use. It is very easy to maneuver and understand. The features are well placed, very easy to find and useful in our day-to-day work.
CONSWhenever there are lot of leads or calls are coming in, it does take a slight toll on your system, (just a few dropped frames) regardless of how powerful your system is sometimes. Maybe it could be optimized more for when really heavy workloads take place.
Sean
Medical Devices, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Convoso Review
Convoso is a top notch SAAS provider with customer experience top of mind from the [SENSITIVE CONTENT] to Support.
PROSConvoso is one of the most comprehensive solutions for Predictive Dialing, Skill Based Routing, API Lead Integration, Caller ID Reputation Management, Reporting and a whole lot more.
CONSWould like to improve the call recording player to make easier to see and advance recording to specific segments. More of a luxury than a need as the current system is great.
Sebastian
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Convoso Review
One of the things that I like most about Convoso is its automated dialing feature. It saves me a lot of time by dialing numbers automatically, and I can focus on talking to potential clients. The platform also has a powerful lead management system that allows me to keep track of all my leads in one place. I can easily sort, filter, and prioritize my leads based on their level of interest and urgency.
CONSoccasional technical glitches, although the support team has been prompt and helpful in addressing these issues.
Jason
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Health Insurance Agent and Convoso
Convoso is more reliable
PROSConvoso does a great job or filtering out spam calls and ensuring that our systems are up and running.
CONSI wish there was an infinit lead search, and I wish that the lead telephone number was formatted as (123) 456-789, instead of 123456789.
Reasons for switching to Convoso
Chase was proving to be unreliable
Charles
Insurance, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Convoso Review
Overall a much better experience compared to previous CRM or calling software used
PROSEasy of use with calling and customization
CONSOutbound selection was difficult to navigate and was never able to set it per user. Additionally couldn't find a contact to reach out to in regards to it
Kasey
Insurance, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Everquote Convoso
Pretty good, it has snags here and there but overall for a the amount of stuff the site can do, its pretty good
PROSIt does allow us to contact 100's of people in a day, and 90% of time I don't have to sit and let the line ring and ring while I waste time waiting for a lead, I like how it cuts me straight to Voicemail
CONSIt needs lost of cache and cookies space, if I have any other tabs open, convoso slows down to where I cant start my script because the callers name and script is not populating fast enough
Randel
Financial Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Convoso Review
Great customer service
PROSPredictive dialer, it was intuitive and had great UI
CONSDashboard integration wanted to webhook into our CRM and seemed a bit difficult.
Reason for choosing Convoso
Needs/requirements
Marissa
201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Excellent
List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.
PROSWhat I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!
CONSHaving to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.
Vendor Response
We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!
Replied December 2017
Deivid
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Convoso Review
It's great. Valuable tool that I use daily.
PROSI love the interface and how easy it is to log in and immediately hop on a dialing campaign. It allows for increased productivity.
CONSI would say that sometimes I have to force shutdown my browser while I'm still logged in to Convoso and Convoso makes it hard to sign back in because it thinks I am logged in on another device.
Justin
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed April 2023
Great Product
This is a reliable dialer that allows our team to focus on their job as opposed to needing to think about the ins and outs of how to use a complex software. The ease of use is very important to our team who maintain varying levels of tech savviness.
CONSWe've had some integration issues on occasion, but these have been few and far in between.
Brendan
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2023
Convoso Agent Review
On average per month, convoso works well for most of the days - maybe 2-4 days per month there are connection issues or system issues
PROSassigning campaigns , skills levels, and other user functions is easy and quick
CONSforced pauses interface is glitchy sometimes bad weather dramatically affects connectivity (negatively) System issue errors and calls dropping mid-call
Gary
Insurance, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
I would highly recommend
It has really helped the Business profit in a big way. So easy to navigate, easy to learn. And by far the best dialer system I have used from the rest.
PROSContact information, Disposition of calls, sound and quality, features such as breaks, training. Very easy to use and navigate.
CONSI like it all. I haven't found any cons. Overall it's been a great experience.
Ashley
Telecommunications, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
13Ten Convoso
Gaining more productivity as the reporting system on Convoso is exceptional and it has great dialling strategies that makes lead management a breeze.
PROSVery simply, easy to use and user friendly interface. It makes my job as a Dialler Manager a breeze due to the dialler running so smoothly on a daily basis with minimum to zero issues and we get the most productivity from our staff compared to working on other dialler systems.
CONSConvoso is exceptional there's nothing to not like about Convoso.
Hilda
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Easy Dialer to use
Customizable and easy to use/understand. Many great features
CONSAudios take long to process. Many "system failures" for no more than an hour
Viktoria
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Convoso Review
Overall, a great experience and allows an easy method for working with my clients!
PROSI really appreciate how organized and user friendly that Convoso is. It is an easy platform to use and has a great layout. I highly recommend
CONSThe only problem that I have ran into just a few times is the system shutting down and dropping calls.
Reasons for switching to Convoso
The [sensitive content hidden] chose to due to how many support tickets were not answered with the previous company.