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> Reviews of XCALLY. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if XCALLY is a good fit for you!

Source: https://www.softwareadvice.com/call-center/xcally-profile/reviews

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XCALLY Reviews

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[Overview](https://www.softwareadvice.com/call-center/xcally-profile/)

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# XCALLY Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(108)

4

(20)

3

(2)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

4.8

Value for money

4.7

Functionality

4.7

* * *

### Pros

"We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration)."

"In our case, as we are an IT company, we easily installed xcally software in our own servers and when we needed support, they assisted us in all the matters."

"The realtime monitoring and dashboards are great and very helpful for call center use"

### Cons

"Reports engine lack the option to run all query types from the database"

"Some parameters, especially those involving Asterisk is not easy to set, as no clear documentation."

"problem with performance for old install."

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XCALLY Reviews, Pros and Cons - 2026 Software Advice