All XCALLY Reviews

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User Profile

Numan

Verified reviewer

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Innovative & Modern AI based Omni Channels Contact Center Solution.

I am in contact center industry for 10+ years and been implementing Xcally Motion for many prestigious customers across my region. Most of my customers are satisfied with product and its amazing features and stability.

PROS

Very easy to use and stable with great support.

CONS

flexibility and great features. I like every inch of this application.

sotha

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

Best ever system

I have to say that nothing is better

PROS

I like its IVR and JSCRIPTY a lot especially with its drag and drop features which make it very easy to set up and use.

CONS

It would be great if it has a built in CRM.

Mochamad

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2019

This software is always trying to update with the latest technology including AI, and robotic system

I don't have enough experiences using this software since we just use this software for propose of demo to customers.

PROS

It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost.

CONS

Open channels. This feature will make this software rich in solutions

Jurijs

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2023

my review.

PROS

easy install, setup, management. friendly UI.

CONS

problem with performance for old install.

User Profile

Irfanudeen

Verified reviewer

E-Learning, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2022

Good Dialler tool with decent features

I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features.

PROS

XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity.

CONS

XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly.

Reasons for switching to XCALLY

It is the institue decision

Yehoshua

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

We rely on XCALLY and it meets the challenge daily

We rely on XCALLY in a fundamental way to enable our customer support team to take and make support calls and follow up on support tickets in Zendesk (created via the XCALLY integration). Everything just works!

PROS

I am the administrator, and I've found that it's easy to configure the IVR, the agents' parameters, generate queries and reports, find historical calls, manage integrations with CRMs and VOIP services, keep the system up-to-date, work with the XCALLY phone bar, and more.

CONS

There really (but really) aren't any aspects of XCALLY which I like least. I suppose this sounds suspect, but it's true - I'm the proverbial satisfied customer!

Lee

Telecommunications, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2023

Xcally

Excellent great system and the guys over in Italy are very helpful

PROS

The realtime monitoring and dashboards are great and very helpful for call center use

CONS

Does not have an option to easily run a backup

Reason for choosing XCALLY

Customer felt it was better for them

Reasons for switching to XCALLY

more features and can be hosted in the cloud

User Profile

Panuwat

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

XCALLY is good contact center sofware

PROS

Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.

CONS

Open channel - Line, Open channel - Facebook

Reasons for switching to XCALLY

It outdate for me

Lili

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Affordable yet great app!

Tracking, monitoring and reporting are easy with XCALLY.

PROS

We integrated with our Zendesk ticketing system and it is no brainer and easy to navigate and use. The subscription fee is consider affordable. The account manager in charge are highly responsive and extremely helpful.

CONS

I dont have any bad experience with XCALLY so far.

Lillian

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Great product

PROS

Nice user interface. Clean and easy to use.The easiness of IVR also helps a lot when designing call flow.

CONS

Not a must but would be a plus if a simple crm system is integrated.

Oscar

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Xcally Omnichannel Contact Center

More sell for my Contact Center customers, more greater attention span, omnichannel attention

PROS

Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation

CONS

nothing everything is very useful for Contact Center customers

Reason for choosing XCALLY

Because Xcally have Powerfull features

Reasons for switching to XCALLY

Because the other products no have onmi channel and have hard work for implementation and stability

Ramiro

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

XCally Motion is a complete solution available to everyone.

Complete solution of functionalities required by customers. In continuous advance of new functions and adapting to what the market requires.

PROS

Its architecture and flexibility allow it to adapt to different customer requirements.

CONS

Only has native WhatsApp integration with Twilio.

Reason for choosing XCALLY

Its architecture and flexibility allow it to adapt to different requirements.

Reasons for switching to XCALLY

Get the same features at a lower price.

David

Telecommunications, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

A easy and innovative call center software.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.

PROS

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

CONS

I don't find any important aspect of the software that i don't like

Reason for choosing XCALLY

We test some brands, and xcally is the unique that integrates with a lot of app's, The IVR programming interface is the best of all the brands we test.

Alessandro

Retail, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2017

What a great value for money platform! Definitely what you aspire to run your CS!

PROS

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

CONS

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Gary

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2020

Great Product Great Price

PROS

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

CONS

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

Alfredo

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Good partner

PROS

Omnichannel and easy to install and configure

CONS

No negative considerations rigth now, it's ok

Thomas

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

A flexible product for global customer service operations

PROS

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

CONS

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Xcally easy to use and reliable

PROS

Xcally easy to use and reliable. Scalability is what brings it really to the market. Modular is the key word when it cones to arch

CONS

Missing a multi tenant feature, that is the only thing other than that everything is great

Matjaž

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Xcally experience

PROS

integration possibilities, easy to integrate (API)

CONS

I can not tell there are any such things

Reason for choosing XCALLY

omnichannel

John

Information Technology and Services, 2-10 employees

Used daily for free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Nice and easy

We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely. It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.

PROS

Clean, simple and powerful

CONS

The phonebar is only available for Windows user.

User Profile

Pape Pathé

Verified reviewer

Information Technology and Services, 2-10 employees

Used less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

An excellent solution for managing the customer relationship

I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job.

PROS

Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained.

CONS

No integration with Odoo yet Minimum number of users (at least one admin and one supervisor)

Fabio

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2016

Reliable and easy-to-deploy !

Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

PROS

Easy and the support team is excellent !

CONS

not so cheap, but it's worth it

GERARDO

Telecommunications, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Easy to use, very flexible, too many features.

A powerful contact center solutions, easy to use and available everywhere.

PROS

Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

CONS

Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

norman

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2016

Do you want realtime and beautifull call-center dashboard ?

I t's most powerfull call-center solution. Realtime dashboards give to you right information directly.

PROS

easy to use realtime dashboard integration CRM

Runar

Telecommunications, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

OmniChannel Contact Center

Very good and happy customers.

PROS

Easy to use and user friendly. Integration with Teams. Reporting possibility.

CONS

Takes some time to set up, once done it works.

Showing 1 - 25 of 127 Reviews