Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"Ease of use and great after sales support - always there when you need them :) "
"Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile"
"This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it."
Cons
"Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions."
"Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry."
"There are not many cons that I mention in this review. However, I need more friendly interface of this system."
XCALLY Reviews
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November 2019

Numan from DVCOM TECHNOLOGY LLC
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Future of Contact Center !!! Xcally Motion 2
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Pros
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Cons
I live everything about Xcally Motion 2.
Reasons for Choosing XCALLY
low cost but yet features rich.
Reasons for Switching to XCALLY
Cost
April 2020
Janet from ScopServ Integrated Services
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
XCally Contact Centre the Way of the future
Fast efficient and deliver
Pros
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Cons
I can honestly say there was nothing I do not like
Reasons for Choosing XCALLY
Service and Delivery Costing Easy of Use Easy of Implementation Uncomplicated licence model
Reasons for Switching to XCALLY
Costing Easy of use More feature Less complicated licencing model
March 2021
Loring from MTS
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
March 2021
Great functionality at a competitive price
Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.
Pros
The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.
Cons
We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.
November 2019
John from Nautilus Network Solutions Pte Ltd
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
1.0
Functionality
4.0
November 2019
Xcally stands at the frontier of call center
The sense of responding to customer has improved.
Pros
The feedback feature and one agent console is useful
Cons
The repeat of realtime report on all channel with the same info. Its unnecessary
Reasons for Choosing XCALLY
No alternative considered
April 2020
arcangelo from Phonetica
Company Size: 501-1,000 employees
Industry: Facilities Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Prodotto TOP ! Rapporto qualità prezzo impressionante
solo vantaggi....applicativo IVR molto flessibile e personalizzabile direi unico nel suo genere, usability eccezionale,integrazione erp/crm ai massimi livelli possibili dashboard complete e personalizzabili
Pros
Scalabilità,prestazioni,personalizzazione e assistenza continua ai massimo livelli
Cons
Un piccolo refresh grafico non farebbe male...ma niente di che!
Reasons for Choosing XCALLY
Velocità d'implementazione , costi notevolmente inferiori , suite molto semplice da utilizzare e personalizzare!
November 2020
Amir from Enovarobotics
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Best solution ever
No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.
Pros
I use many telecom solution but xcally is perfect, easy to use and stable.
Cons
All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.
Reasons for Switching to XCALLY
Best budget with better effency and more option going to many other channels what you need to hear better then that.
September 2020
Dema from Jeeny- Rocket Internet ME
Company Size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
5.0
September 2020
The solution which I highly recommend
Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes
Pros
Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface
Cons
agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator
Reasons for Choosing XCALLY
features provided
August 2018

Michele from StashAway
Company Size: 11-50 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Great value for money to manage top-notch customer service
I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.
Pros
- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money
Cons
- Not many
November 2020
Pape from JOLOF SYSTEM
Company Size: 2-10 employees
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2020
The best value for money
Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.
Pros
Its ease of deployment and use. No need to spend several days training administrators, supervisors, agents.
Cons
That there is no native connector with Odoo.
November 2020
Moses from Maxin Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2020
Xcally Motion Review
Pros
Ease of use and great after sales support - always there when you need them :)
Cons
None that I can pin point for now. Xcally Motion has improved our client business processes beyond what we can itemize here.
April 2020
Matovu from MM-iCT Limited
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Very Scalable!
Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Pros
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
Cons
It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports.
Reasons for Choosing XCALLY
Xcally's pricing was better and the sales Team was very responsive. The requirements needed from me where made clear if i needed to use the software, the documentation about installation was very easy to digest and most importantly, the billing process was very transparent and instant
Reasons for Switching to XCALLY
It was mostly a voice "only" related software solution and clients needed an all around contact center solution including chats, third party API calls with their existing systems among other new features in Motion.
January 2017
Lincoln from Jumia
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
xCALLY a Must Have for any Call Center
Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following: Manage the inbound and outbound call channel effectively using the flexible and effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and drop cally square tool to build IVR. Integrate other databases and other CRM application like Zendesk to further enhance the Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need? Then try xCALLY. We have been privileged to have used the solution for over two years now and all I can is xCALLY is a must have for any customer service department of any business ranging from small to large scale Call Centers - You get the best support on the solution and you get the best value for your money.
Pros
What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.
Cons
What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application
October 2016
Joe from Answernet
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
xCally Shuttle - Fast, light weight and easy to use!
We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!
Pros
Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.
Cons
Some features like agent to agent recording not available.
November 2019
Oscar from SERVIONLINE
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Xcally Omnichannel Contact Center
More sell for my Contact Center customers, more greater attention span, omnichannel attention
Pros
Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation
Cons
nothing everything is very useful for Contact Center customers
Reasons for Choosing XCALLY
Because Xcally have Powerfull features
Reasons for Switching to XCALLY
Because the other products no have onmi channel and have hard work for implementation and stability
August 2018
Mariella from Smart Entrprice
Company Size: 501-1,000 employees
Industry: Printing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Olivetti Customer Care
Pros
XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!
Cons
nothing special, it’s a good solution for all our requirements and needs
August 2020
Jean Rodrigue from Jumia IC
Company Size: 51-200 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
JR review
Xcally Motion is a great solution for our business, It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience easily and efficiently. we have raise customer satisfaction and have increase the number of new customers and retain the old ones.
Pros
the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers. Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.
Cons
I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls. I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.
November 2019
Miguel from LinkedIP
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
XCALLY is the best digital transformation of the communication strategy
Pros
What I like the most about XCALLY is its ability to adapt and embrace new communication channels as they come. We live now in the omni-channel communications era so a communication platform has to be able to connect brand owners and consumers using the consumer preferred communication channel. So with XCALLY the customer care experience gets enhanced.
Cons
I think what i liked the least is that there are many features that aren't enabled by default and some little time has to be spent enabling them. Not a big deal nor deal breaker but i rather prefer those features are already enabled by default.
September 2019
David from GTS TELECOMUNICACIONES S.L
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
A easy and innovative call center software.
We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.
Pros
Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.
Cons
I don't find any important aspect of the software that i don't like
Reasons for Choosing XCALLY
We test some brands, and xcally is the unique that integrates with a lot of app's, The IVR programming interface is the best of all the brands we test.
September 2017
Manuel from Manuel Veronesi ICT Consulting
Company Size: 1 employee
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
Definitely the best and most powerful solution for the modern contact center
Pros
Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand) Asterisk based (more than one million installations worldwide) Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk) Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat) Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better) Very nice and easy to use GUI (spend more time on productivity with a short learning curve) WebRTC ready (video enabling and future proof) Excellent Support Team (you'll never walk alone)
May 2018
Aleksejs from CSC Telecom Ltd
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
A very fast evolving Contact Center solution that follows the latest technology trends.
Pros
The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams
Cons
As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.
August 2018

wan from Grab
Company Size: 1,001-5,000 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
XCally
Pros
- Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.
Cons
- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.
August 2018
Nouti from Payxpert France
Company Size: 11-50 employees
Industry: Computer Networking
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
The best omni-channel software
Pros
All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.
Cons
High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution.
March 2018
Yehoshua from Clearshift Ltd
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
An excellent fit for our support desk calling needs
Pros
The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!
Cons
Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.
September 2017
Alessandro from ZALORA
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2017
What a great value for money platform! Definitely what you aspire to run your CS!
Pros
We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.
Cons
nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.
July 2016
Ricardo from Trustvision, Lda.
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2016
Powerful and easy to deploy
We were looking for a solution to make a custom integration with a customer ERP. An autodial module was also a prerequisite. It´s was a difficult choice, since there are many solutions out there, but we are proud for choosing xCALLY. Their support helped us getting all pieces up and achieve all our goals.
Pros
Tiger Dial and Cally Square modules
Cons
Can't add custom content inside the dasboards
February 2019
Kārlis from CSC Telecom
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
multi channel contact system for every company
great system, fast support, great xCally Team.
Pros
one system - all channel for communication with our clients.
Cons
hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users
May 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2019
From XCALLY I am moved by creating a new solution! !
Not only the provision of software licenses, but also the SaaS model of services will make it easier to carry out business.
Pros
The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.
Cons
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.
April 2020
Gary from AnswerNet
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
April 2020
Great Product Great Price
Pros
This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.
Cons
Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.
April 2020
Danet from Solidariteit
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
One platform for multiple communication channels
Xcally is a MUST HAVE for any customer service department
Pros
Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it!
Cons
Nothing comes to mind. Really pleased with the product
Reasons for Switching to XCALLY
one platform for multiple communication channels
September 2017
Antonio from Sinergidea srl
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
I'm user and a vendor. Very satisfying
Custome Satisfaction. Good performances in contact center environment. Customer become independent in few weeks
Pros
Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile
Cons
the support is not 24/7. The contact manager is a little bit rigid but at the moment I have fixed all the problems
August 2018
Elia from Azienda Vitivinicola TRE ACINI
Company Size: 2-10 employees
Industry: Wine and Spirits
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Easy to use and full of interesting features
We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time. The value for money is perfect!
Pros
* Possibility to manage your social media using Open Channel * Powerful 3rd party applications (the most famous ticketing and CRM systems) * Modern GUI and easy to use * Flexibility and availability of the development team to configure the application according to our needs * The support and sales team consists of experienced staff and communications are excellent
Cons
Nothing relevant in the daily use of the application
April 2020
Islam from Hosted Services
Company Size: 11-50 employees
Industry: Information Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
XCALLY the right value for omnichannel
Pros
XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support. Easy drag and drop IVR.
Cons
Nothing really the applications is awesome.
September 2019
Anonymous
Company Size: 2-10 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2019
Omni-channel call center solution
Agents can easily move from different support channels without losing time and focusing on customer's requests.
Pros
Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics: out of the box available a wide collection of stats and the chance to customize and create new reports
Cons
No automatic upgrade, it requires to be triggered via UI manually.
Reasons for Choosing XCALLY
XCALLY provide a powerful PhoneBar for Windows clients, besides the WebRTC option and DeskPhone. This is really helpful in a heterogeneous working environment.
May 2018
Thomas from Rocket Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
A flexible product for global customer service operations
Pros
The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.
Cons
We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.
May 2018
Kayleen from Lamido Vietnam
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Satisfied .
Pros
It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.
Cons
There are not many cons that I mention in this review. However, I need more friendly interface of this system.
January 2017
John from HELiO Technology
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2017
Nice and easy
We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely. It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.
Pros
Clean, simple and powerful
Cons
The phonebar is only available for Windows user.
July 2016
Alejandro from Vox Datacomm
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Easy to use and friendly web interface
It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff. The call flow editor is very easy to use, so you can build complex flows with drag and drop functionality.
Pros
Build custom reports with MySQL queries on the GUI Graphical call flow editor Easy to use GUI Asterisk based Allows remote agents to use web browser as phone (WebRTC)
July 2016
Fabio from Coopculture Soc. Coop.
Company Size: 1,001-5,000 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2016
Reliable and easy-to-deploy !
Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.
Pros
Easy and the support team is excellent !
Cons
not so cheap, but it's worth it
January 2019
Anonymous
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
January 2019
A special call centre
Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company
Pros
To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.
Cons
The tech support team is not available for help during emergency. It takes time to resolve issues.
February 2019
Pape Pathé from JOLOF SYSTEM
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
An excellent solution for managing the customer relationship
I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job.
Pros
Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained.
Cons
No integration with Odoo yet Minimum number of users (at least one admin and one supervisor)
April 2020
Eliza from CSC Telecom Latvia
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Recommend!
Pros
Very easy to integrate with existing systems and use aswell
Cons
For now everything is really good and I do not have any complains
November 2018

Guillermo from Amaris
Company Size: 1,001-5,000 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2018
best for call center
Pros
that you can create you own channels in all of your social networks.
Cons
tech support is not the fastest tech support in this industry. Can improve please!!!
July 2016
norman from OLSSOO FACTORY
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2016
Do you want realtime and beautifull call-center dashboard ?
I t's most powerfull call-center solution. Realtime dashboards give to you right information directly.
Pros
easy to use realtime dashboard integration CRM
July 2016
Alexandre from Tld Teledata Tecnologia em Conectividade
Company Size: 201-500 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2016
Pratical, Reliable and Very-Well Design
Xcally Shuttle can drive you inside Asterisk word without further knowlodge. You'll be able to understand your call centre operation in few minutes.
Pros
Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction
April 2020
Oren from MTS
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Amazing Omnichannel Solution
Pros
It allows easy management of many different communication channels. The UI is excellent both for admin and the agent. The system can be customized in many ways allowing us to use it in many ways.
Cons
I like everything about it. We do not have any issues
May 2018
Ahmad from Tamkeen Technologies
Company Size: 201-500 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Simply put, XCally saved us time and money.
Well, we have an enterprise level call center at a very reasonable cost.
Pros
* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition
Cons
* Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)
June 2018
GERARDO from Telecommunications
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Easy to use, very flexible, too many features.
A powerful contact center solutions, easy to use and available everywhere.
Pros
Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.
Cons
Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.
April 2020
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
xCally from an Integrators perspective
Meets all Contact Centre requirements irrespective of industry.
Pros
Simple licensing model Ease of integration Tracking of the complete customer journey across all channels Phonebar
Cons
Need database administrator to write custom reports
September 2017
Antonio from TIC Latam
Company Size: 2-10 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2017
They know what they do. XCALLY Motion works. They provide awesome support and competitive pricing
Money saving. No need to buy expensive hardware. We have information to analyze now!
Pros
It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices! Their support response time exceeds any expectations. IVR designs are easy and changes are applied in real time, no need to restart server.
Cons
They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.
February 2017
Skander from EVS TUNISIA
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
GOOD SOLUTION
nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution. Nice work, to be continued.
Pros
Easy administration All features are working good.
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