Future of Contact Center !!! Xcally Motion 2

Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

Pros

Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

Cons

I live everything about Xcally Motion 2.

XCally Contact Centre the Way of the future

Fast efficient and deliver

Pros

As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

Cons

I can honestly say there was nothing I do not like

Great functionality at a competitive price

Our over all experience was a very good one. They were with us through out the process of onboarding to deployment and were readily available for any questions that we had.

Pros

The cloud native platform is extremely easy to use. The set up and configuration is very straight forward. We had our system up and running in less than a week. The UI is well thought out and the system features are robust and they have a drag-n-drop IVR designer that helped simplify the design process. They have a built in integration into the CRM we use so there was no need for extra development. The Omni-channel product was more complete than the other companies we looked at and priced better.

Cons

We needed a WFM solution and Xcally did not offer one but we were able to custom integrate with another solution that provided the services we needed and the systems works well together.

Xcally stands at the frontier of call center

The sense of responding to customer has improved.

Pros

The feedback feature and one agent console is useful

Cons

The repeat of realtime report on all channel with the same info. Its unnecessary

Prodotto TOP ! Rapporto qualità prezzo impressionante

solo vantaggi....applicativo IVR molto flessibile e personalizzabile direi unico nel suo genere, usability eccezionale,integrazione erp/crm ai massimi livelli possibili dashboard complete e personalizzabili

Pros

Scalabilità,prestazioni,personalizzazione e assistenza continua ai massimo livelli

Cons

Un piccolo refresh grafico non farebbe male...ma niente di che!

Best solution ever

No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

Pros

I use many telecom solution but xcally is perfect, easy to use and stable.

Cons

All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

The solution which I highly recommend

Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes

Pros

Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface

Cons

agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator

Great value for money to manage top-notch customer service

I first used XCally as the CEO of ZALORA Group, with Customer Support Centers in 6 countries and hundreds of CS Reps. XCally integration with ZenDesk, its ease of use and its value for money made it a clear top choice. When I left ZALORA to found StashAway, XCally was the obvious choice to empower our Customer Engagement Team. I have recommended XCally to several other entrepreneurs and senior managers in South East Asia.

Pros

- Ease and simplicity of use (easy to train many CS reps) - Integration with Zendesk - Ability to manage multicountry easily - Reliability - Value for money

Cons

- Not many

The best value for money

Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.

Pros

Its ease of deployment and use. No need to spend several days training administrators, supervisors, agents.

Cons

That there is no native connector with Odoo.

Xcally Motion Review

Pros

Ease of use and great after sales support - always there when you need them :)

Cons

None that I can pin point for now. Xcally Motion has improved our client business processes beyond what we can itemize here.

Very Scalable!

Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.

Pros

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.

Cons

It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined work spaces. A case in point is Xcally's mobile app should be a given on any installation with a domain name provided by Xcally to make the mobile App usage easy. It would also be great to automate the SSL certification process a little more to make fresh installations secure. Current process is too manual with high failure chances if you're not well versed with SSL certificate installations. The Dashboards are very insightful but there's room for improvement on the reports.

xCALLY a Must Have for any Call Center

Before we started using xcally, we were have challenges with our previous application as it could not seamlessly handle the blended nature or our call center. But with xcally we can now do that and also do the following: Manage the inbound and outbound call channel effectively using the flexible and effective Queue Management xCALLY solution provides. Build simple and extremely complex IVR with ease using xCALLY's powerful drag and drop cally square tool to build IVR. Integrate other databases and other CRM application like Zendesk to further enhance the Contact Center Experience. Build custom reports and also taking advantage of xCALLY in-built reports which helps them make business decisions and meet business needs. In Summary, If you are looking for a Call Management Solution that would best meet your business need? Then try xCALLY. We have been privileged to have used the solution for over two years now and all I can is xCALLY is a must have for any customer service department of any business ranging from small to large scale Call Centers - You get the best support on the solution and you get the best value for your money.

Pros

What I like most about the application is the Cally Square. Because that has made IVR design and implementation very easy.

Cons

What I like least in the application is the generalization of information on the IVR. I want to be able to deferential the dashboard report for different unit of the business even though they are using same application

xCally Shuttle - Fast, light weight and easy to use!

We run over 20 call centers utilizing multiple legacy, proprietary telephone switches. By switching to xCally, we have been able to shut down these switches, convert all of our PRI's to SIP circuits and improve our DR substantially! Shuttle has a fantastic GUI, programming in the visual IVR (cally square) is easy and allows you to build complex call routing rules quickly. xCally has been a great and has always provided us with outstanding support and they are quick to add features (unique to the Telephone Answering Service industry). Having come from the Avaya world, I have found it much easier to deploy xCally as it takes less than a day to setup and have fully operational (taking calls) whereas in the Avaya world, it takes weeks if not months to get their switch fully built, programmed and functional. xCally is consistently updating their product and they are quick to implement new features and fixes. I look forward to working with their new multi-channel version (xCally Motion) as it utilizes asterisk 13 and now gives the ability to manage voice, email, SMS, web chat and faxing, all from one unified environment!

Pros

Fast, light weight GUI, easy to install and maintain. Excellent visual IVR designer.

Cons

Some features like agent to agent recording not available.

Xcally Omnichannel Contact Center

More sell for my Contact Center customers, more greater attention span, omnichannel attention

Pros

Omnichannel, easy to use, easy to learn the use, can be customized with any application or CRM, very flexible and stable, is a rock solid solution and easy implementation

Cons

nothing everything is very useful for Contact Center customers

Olivetti Customer Care

Pros

XCally is a great solution for our activities! It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors. One of the best thing about XCally is that you don't need IT people in order to configure queues, agents and even simple IVR.. We use XCally mainly for handling Voice Phone Calls but we use also the Omnichannel Chat module, which provides a good level of customization and activities monitoring capabilities (using the Realtime environment and the Analytics). We are using XCally from 5 years now and each time we need to upgrade it for a new channel it takes us very little time!

Cons

nothing special, it’s a good solution for all our requirements and needs

JR review

Xcally Motion is a great solution for our business, It helps to track our customers desires and feedbacks in realtime.Thus we improve customers experience easily and efficiently. we have raise customer satisfaction and have increase the number of new customers and retain the old ones.

Pros

the multichannel is so for the impactfull feature for our business.we implemented Voice, SMS, Web Chat, E-mail,Fax and Social Channels to keep closely in touch with our customers. Our agents really enjoy the motion solution because it's very easy and frienduser. We've fully integrated with SalesForce and that help us to manage efficiently our customers relation.

Cons

I experienced a particular misfunction when I add a team to a Queue, team members don't receive calls. I have to add each agent directly on Queue to allow them receive the calls.Maybe i did something wrongh or I hope that can be improved.

XCALLY is the best digital transformation of the communication strategy

Pros

What I like the most about XCALLY is its ability to adapt and embrace new communication channels as they come. We live now in the omni-channel communications era so a communication platform has to be able to connect brand owners and consumers using the consumer preferred communication channel. So with XCALLY the customer care experience gets enhanced.

Cons

I think what i liked the least is that there are many features that aren't enabled by default and some little time has to be spent enabling them. Not a big deal nor deal breaker but i rather prefer those features are already enabled by default.

A easy and innovative call center software.

We use the Xcally software inside and provide to our customers a cloud solution for their call centers, and by the momment all are very happy. We didn't fopund any important issue, and the Tech support is very professional.

Pros

Easy to use, a lot of standard functionalities and optional one with programming , You can integrate it with a lot of CRM's and apps.

Cons

I don't find any important aspect of the software that i don't like

Definitely the best and most powerful solution for the modern contact center

Pros

Cally Square graphical call flow editor (very user friendly, drag `n drop, boxes and connections, multi-level and multi-language, even the most complex IVR become easy to see and understand) Asterisk based (more than one million installations worldwide) Get the most customized systems with MySQL queries directly from the GUI and in Cally Square IVR's Powerful integration with the most used CRMs (Salesforce, SugarCRM, Zoho, Freshdesk, Zendesk) Openchannel for modern contact centers connects with the most used social networks and chat services (Facebook Messenger, Twitter, WeChat) Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better) Very nice and easy to use GUI (spend more time on productivity with a short learning curve) WebRTC ready (video enabling and future proof) Excellent Support Team (you'll never walk alone)

A very fast evolving Contact Center solution that follows the latest technology trends.

Pros

The Contact center software is very flexible, extensible and applicable to many situations, where a traditional call center would fail Many interesting projects can be made with the tools provided by the software Very user friendly and awesome look in terms of design Many integration possibilities with existing customer care systems Very strong development team with many additions and suggestions implementing to the software on a regular basis Awesome communication experience with customer support and sales teams

Cons

As everything in the world, it is not ideal. But it is the closest to ideal in terms of price and functionality/quality you can get.

XCally

Pros

- Work very well on Cloud based Services such AWS - Easy to install and scalable - User Friendly and solid client phonebar software - Asterisk based, therefore integration with any telco provider not an issue - Cally Square (IVR Module) is one of the powerful tools which allow us to do CTI integration easily and support build of complex IVR structure within short amount of time.

Cons

- The tech-support could be a little bit slow in response sometime, however this is due to different time zone as we are SEA based company.

The best omni-channel software

Pros

All is thinked to work first with API . Dashboard and UX are really good. The team is really reactive and ready to help. The price is really interesting when you look about all the functionnality included on. The interconnexion with lot of system like Google ASR, Amazon Poly, etc give the opportunity to create really powerful IVR.

Cons

High possibility of personnalisation request skills on the software to create amazing things. It can be hard to start from nowhere with this kind of solution.

An excellent fit for our support desk calling needs

Pros

The support is out of this world. The xCally support professional who has handled our implementation and issues is exceptionally personable, expert and responsible. I've worked with a wide range of support teams, and there's a lot of good people out there, but there's no one like Felice!

Cons

Minor point/fix suggestion: When you clone a IVR in Cally Square, you need to reassign values (i.e., for sound files) in the cloned IVR, so if the IVR is complex, this can be a chore.

What a great value for money platform! Definitely what you aspire to run your CS!

Pros

We have been using Xcally for the past 5 years across 8 different geographies. Integrated into a cloud base ticketing system and enjoyed it's great scalability, inter-operability across system and all this at a very competitive pricing. No downtimes, limited upgrades, bug-less.

Cons

nothing major. normal ramp up period to get all the proper integration across the cloud systems going but have been very smooth since then. great support also always demonstrated from the Xenilab team.

Powerful and easy to deploy

We were looking for a solution to make a custom integration with a customer ERP. An autodial module was also a prerequisite. It´s was a difficult choice, since there are many solutions out there, but we are proud for choosing xCALLY. Their support helped us getting all pieces up and achieve all our goals.

Pros

Tiger Dial and Cally Square modules

Cons

Can't add custom content inside the dasboards

multi channel contact system for every company

great system, fast support, great xCally Team.

Pros

one system - all channel for communication with our clients.

Cons

hard to start dailer system, imposible start several dailer campaign at same time, contact manager one form for every employee, at big companies, there are different departments and they need different contact manager forms. If use one form for everyone - too much info for end users

From XCALLY I am moved by creating a new solution! !

Not only the provision of software licenses, but also the SaaS model of services will make it easier to carry out business.

Pros

The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.

Cons

When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.

Great Product Great Price

Pros

This is a great product for omni-channel contact center work. We've been with the company since their voice only product ... Shuttle. We are now on the latest version and we love it.

Cons

Nothing we particularly don't like about it. We use it every day in 25+ contact centers and it really lets us compete in the industry.

One platform for multiple communication channels

Xcally is a MUST HAVE for any customer service department

Pros

Can be customised to your specific needs Considering what you get in terms of features, and what you pay - it is a bargain My team and supervisors love it!

Cons

Nothing comes to mind. Really pleased with the product

I'm user and a vendor. Very satisfying

Custome Satisfaction. Good performances in contact center environment. Customer become independent in few weeks

Pros

Easy to use, well supported, new capabilities. Configurations are intuitive and the product is versatile

Cons

the support is not 24/7. The contact manager is a little bit rigid but at the moment I have fixed all the problems

Easy to use and full of interesting features

We started using XCALLY to manage our social media interactions (Facebook, Twitter and Instagram) and we are very satisfied with the application and the help given to us by the support and sales team over time. The value for money is perfect!

Pros

* Possibility to manage your social media using Open Channel * Powerful 3rd party applications (the most famous ticketing and CRM systems) * Modern GUI and easy to use * Flexibility and availability of the development team to configure the application according to our needs * The support and sales team consists of experienced staff and communications are excellent

Cons

Nothing relevant in the daily use of the application

XCALLY the right value for omnichannel

Pros

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support. Easy drag and drop IVR.

Cons

Nothing really the applications is awesome.

Omni-channel call center solution

Agents can easily move from ​different support channels without losing​ time and focusing on ​customer's requests.

Pros

Multi-channel integration Multiplatform clients Modern UI look and feel Extensible and CRM integrated via APIs Analytics​: out of the box available​ a wide collection of stats and the chance to customize and create new reports

Cons

No automatic upgrade, it​ requires to be triggered via UI manually.

A flexible product for global customer service operations

Pros

The customer support! Even the CEO makes sure that we are getting the most from our product. That is especially helpful for us as a startup.

Cons

We needed to configure some database settings for our global rollout of KPIs. For most users that is not a problem since the native dashboard is effective.

Satisfied .

Pros

It is very easy to use for the daily task of our operation. The team is so well supported, new capabilities.

Cons

There are not many cons that I mention in this review. However, I need more friendly interface of this system.

Nice and easy

We were looking for the best web base contact center tool on Asterisks and we found xCALLY. It has some really cool features: The customer care agents could manage multiple channels such as chat, email, voice call, fax and SMS according on their skills set and capacity, a customizable real-time reporting dashboard, a user friendly drag and drop visual IVR designer, integrations for Zendesk, custom contact auto pop up details, mobile app and it comes with a free phonebar (softphone) that fit in nicely. We drop the idea of buying hardphone completely. It is worth pointing out that when we encountered some limitation implementing xCally on a google cloud platform, the support team was there holding our hands till it was resolved.

Pros

Clean, simple and powerful

Cons

The phonebar is only available for Windows user.

Easy to use and friendly web interface

It has a nice dashboard with realtime statistics which helps supervisors and managers to have a full control over SLAs and important stuff. The call flow editor is very easy to use, so you can build complex flows with drag and drop functionality.

Pros

Build custom reports with MySQL queries on the GUI Graphical call flow editor Easy to use GUI Asterisk based Allows remote agents to use web browser as phone (WebRTC)

Reliable and easy-to-deploy !

Long time and satisfied customers (almost 5 years), we've had the opportunity to test and deploy every version and we'll never turn back.

Pros

Easy and the support team is excellent !

Cons

not so cheap, but it's worth it

A special call centre

Our company is now accustomed to this service. It's cost effective compared to other customer service tools in the market hence it is a must have choice for my company

Pros

To start with, it has a beautiful design and it's one stop solution for all GUI regardless of whichever media is used from voice, SMS to messenger. The dashboard is user friendly. It has social media integration and inbuilt voice recording.

Cons

The tech support team is not available for help during emergency. It takes time to resolve issues.

An excellent solution for managing the customer relationship

I sold well and integrated several solutions call center, and each time the report was the same: - Software too complex - Missing features that must be developed - Many requests for support from our customers because not easy to use Since I started selling and integrated Xcally, I have almost no more support request so the software is feature rich and very easy to use. Our customers always thank us for bringing them the solution that corresponds to their needs and that allows them to save time and performance. Congratulations to the team for this wonderful job.

Pros

Its ease of integration and use. The support is very responsive as well as the sales team. The documentation is very complete with all the features well explained.

Cons

No integration with Odoo yet Minimum number of users (at least one admin and one supervisor)

Recommend!

Pros

Very easy to integrate with existing systems and use aswell

Cons

For now everything is really good and I do not have any complains

best for call center

Pros

that you can create you own channels in all of your social networks.

Cons

tech support is not the fastest tech support in this industry. Can improve please!!!

Do you want realtime and beautifull call-center dashboard ?

I t's most powerfull call-center solution. Realtime dashboards give to you right information directly.

Pros

easy to use realtime dashboard integration CRM

Pratical, Reliable and Very-Well Design

Xcally Shuttle can drive you inside Asterisk word without further knowlodge. You'll be able to understand your call centre operation in few minutes.

Pros

Smooth and very-well designed web interface, customizable reports, Drag and Drop IVR, Visual Dialplan Interaction

Amazing Omnichannel Solution

Pros

It allows easy management of many different communication channels. The UI is excellent both for admin and the agent. The system can be customized in many ways allowing us to use it in many ways.

Cons

I like everything about it. We do not have any issues

Simply put, XCally saved us time and money.

Well, we have an enterprise level call center at a very reasonable cost.

Pros

* Reliability based on the legendary Asterisk call manager * Easy to use and well designed user interface * Visual drag and drop IVR designer * Live, customizable and beautifully designed stats dashboards * Reasonable pricing compared to the competition

Cons

* Trials are very limited * Phone Bar supports Windows only, other OSes have to use other regular VOIP software (ex. Linphone)

Easy to use, very flexible, too many features.

A powerful contact center solutions, easy to use and available everywhere.

Pros

Its flexibility on cloud because of its architecture. Price is fairly and WebRTC version is pretty enough.

Cons

Because of its fast growing there are updates very often, some of them have some bugs which must be corrected on later versions.

xCally from an Integrators perspective

Meets all Contact Centre requirements irrespective of industry.

Pros

Simple licensing model Ease of integration Tracking of the complete customer journey across all channels Phonebar

Cons

Need database administrator to write custom reports

They know what they do. XCALLY Motion works. They provide awesome support and competitive pricing

Money saving. No need to buy expensive hardware. We have information to analyze now!

Pros

It is constantly being improved, they keep publishing new versions with the proper documentation. I'm surprised how fast we got up and running after the installation. Also, they don't have exorbitant prices! Their support response time exceeds any expectations. IVR designs are easy and changes are applied in real time, no need to restart server.

Cons

They still don't have an iOS app and they already have for it Android. Initially we got confused about the difference between users and agents, but that is not an issue anymore.

GOOD SOLUTION

nice solution, Xcally offre all features that we need in call center without problelms and we don't need engeneers skills to manage the solution. Nice work, to be continued.

Pros

Easy administration All features are working good.