It has been wonderful from the start They are incredibly helpful and always eceolving to make their program the BEST it can be for us I like that they focus on smaller campgrounds- the personal touch is important

Its incredible that their team knows you by name, calls and check in on you frequently, communicates updates and info weekly- they are so easy to work with and always available. We were a brand new campground and [sensitive content hidden] took her time helping me understand the ins and outs and trained me on the functionality. Now they offer to train ALL of our team members

Any change I wanted to see, to help me use the program more efficiently was communicated and usually worked into the lrogram. I have nothing negative to say

They jumped in when Campnative gave us very little notice that they were closing reservations. The change to their system was seamless. I highly recommend Campground Commander.

Excellent communication and support. Other options were too expensive or too limited

Tent campers are not allowed to book in a travel trailer campsite. We may be unusual in that we do allow that.

The Campground commander staff are hardworking people that are enjoyable to work with.

Having an online reservation system has been a great improvement to our occupancy numbers. Our reservations have vastly improved by having an online reservation system for our campground.

It's a really good system, the only drawback is that at times to do something you need to text for help but I think that would be true for every online system. the good thing is that the staff are very quick to respond back and help you easily.

My Overall experience with campground commander has been very good. They work hard to answer any technical questions I have. If they can't fix the problem they can usually provide a work around. I love that they are a family owned business. They genuinely care about their customers and it shows in their service.

I love the map of our camp ground and how the site is red if not available and green if available. Most customers book online and that saves us a good amount of office hours. Customer service is out standing. There is always someone available to help me with a problem. There have been some new releases that allow you to pin a picture of each campsite and that has been very nice.

The reports as far as site performance, weekly performance, monthly performance is lacking. There are few reports and I don't find them very useful in campground performance. I find my self having to download reports and taking that data and making my own reports. Very time consuming. Customers can reserve one site at a time. It would be nice if it were possible to reserve all the sites they want at one time.

Campground commander is so so easy to use. I have hardly had any issues at all using the software in the 6 months that we have been using it. When I do have questions, the customer service is phenomenal. It’s unlike any other company I’ve worked with before. They truly care about how our business is doing and they are always checking in to see if they can improve in any areas.

I can’t think of a single thing I dislike about campground commander!

The main things I like are the interactive reservation map and the personalized customer support.

They do not have maintenance scheduling for the maintenance department. (which is basically one guy but would like to have an online scheduling and assignment program for him)

I have to say I didn't think we needed online reservations but now that we have it we have more time to do other things. They are great people to work with and will take the time to listen to you

Campground Commander Reservations were so easy to learn and they are always available to answer any questions or fix anything that might need fixing. They keep adding more features and gladly take recommendations if you want something added. [SENSITIVE CONTENT] can't wait to add something new!! They are very easy to work with unlike corporations where you can't talk to a live person.

I can't say there is anything I didn't like. Maybe a few minor changes have been made. They are always open to suggestions

It's the first reservation system we used. I was easy to set everything as campground commander did it all for us.

It eliminated 90 percent of the phone calls we used to receive. Detailed reports are available, including the ability to double check our tax computations.

I believe the ability to show pictures of individual campsites is in the process of being implimented.

We’ve had this system for a little over a year. We purchased an existing campground with paper and pen reservation system that was not going to work for us. We’ve had great support from Campground Commander from Day 1. My guests love the ease of making a reservation.

The customer service is top-notch! You won’t find the quality of their training and help anywhere else.

I’ve yet to find anything I don’t like!

Easy booking for customersEasy to track reservationsEasy for new employees to learnExcellent customer supportAutomated communication featureEditing prices and site management is very easy

Entering a reoccurring message to be sent out daily is cumbersome

Excellent customer service, program is easy to use, and layout is simple to navigate.

The software is very user friendly, easy to navigate.

processor compatibility was just a little hiccup

Great experience. Hands down the best people to work with.

Easy to use and great customer service. Best people to work with.

Haven't found any cons. The people and the software are great.