About STS

STS is a cloud-based Sales and Catering system that supports catering and sales work groups and enhances their performance. As it is 100% web-based, it does not require installation or maintenance. Users can access a customer’s details and reservation data anytime, anywhere via a computer, mobile, or tablet.

CRM of STS Cloud helps organize your sales process. You can manage reservations without any hassle with complete GRC functionality. Features like catering contracts, banquet checks, BEOs and team synchronization are included for smooth operations. Capturing and managing leads is much easier with STS Cloud. Document merge functionalities enable you to merge agreements and BEOs easily.

STS prepares necessary reports related to sales, pace, GRC...


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Supported Operating System(s):

Web browser (OS agnostic)

125 Reviews of STS

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(67)

67

4 stars

(38)

38

3 stars

(19)

19

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 125 results

November 2018

Jody from Shilo Inns Suites Hotels

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

November 2018

A great CRM tool

STS solves the logistical issues of trying to track multiple accounts in various stages of booking. This gives me the ability to quickly set up a reminder to myself to follow up on any topic, and the auto fill traces alone save hours in a busy schedule. It allows us to enter data once, and output in various documents that satisfy contract, reporting, and informational needs. And once it is accurate, it is accurate on every document automatically. The company has been incredibly responsive to our needs, from the initial setup to implementation. They have corrected any issues that we have had, and even developed new functions on request. Good setup is imperative, because once it has been configured to satisfy the needs of your organization, it will be a great asset for your staff.

Pros

This software allows me to efficiently document the relationship with each client, managing the contacts, contracts, events, and everything in between. It is a "one and done", as I can enter the data once and have it create contracts, BEOs, invoicing, reports, and schedule reminders for future contacts. It eliminates the need for paper files, as everything is at my fingertips. I can attach files, so it also holds signed contracts, room layouts, and more. I especially love the fields that allow me to record information about clients, including a picture. With a database of contacts, it's nice to have a face with the correspondence to refresh my memory of who I am speaking with. My most favorite part of the software has to be ProposalPath. Being able to put together a proposal that looks professional and polished in a matter of a few clicks is amazing! Digital delivery is important in this age, and being able to provide links to vital documents is a big plus.

Cons

The most disappointing was that the calendar did not correlate with my bookings. HOWEVER, I must mention that they were quick to make this change, and currently, it allows click through from the calendar to the actual booking.

June 2019

Daniela from ATELIER de Hoteles

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

June 2019

Excellent Product - ROI gauarnteed

This is the new-generation of CRM, functio platform, I love the fact it is cloud-based so I can even respond to my clients while on the road. Amazing feature being, able to intephase with Proposal Path.

Pros

Is super sales-friendly, it 's an intuitive system - so is easy to use, in all aspects: guestrooms, function space inventory, CRM, reports, GRC - forget about eternal ticket and case reports to get something fixed or enhanced, and bye, bye to time consuming reports. As an administrator you can give immediate solution to almost any request, so that you can focus on selling or being with clients and the sales team for that matter.

Cons

the set-up stage, and training for the team... but once we all got used to the system, things are flowing as expected - or even better. It would be perfect if it would be compatible with our PMS..

Reasons for Choosing STS

cost, efficiency, customer service (amazing time response)!

February 2020

Christina from Woolley's Classic Suites

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Functionality

2.0

February 2020

Could be Better

It's not the worst CRM I have ever used but it's not the most convenient either. In future roles, I probably wouldn't opt for this software and would probably go with Delphi or Sales Pro.

Pros

It does operate a lot like Delphi and most of the basic usages are easy, also, a lot of the available features haven't been utilized by previous sales teams that we have started to implement which is great!

Cons

Entering Activities needs to be easier and I feel like in an individual booking, you need to add immediate access to the account. We are weighed heavily on our activities and to switch from booking to account takes up entirely too much time. Typically activities take a couple of seconds and I am finding that it's taking minutes because you have to actually get out of the booking and go separately to the account.

Response from SalesAndCatering.com

Replied April 2020

Thank you for sharing you concern with account access from the booking. There is a quick link within a booking to access either the contact or the account, on the left side of the booking home page for a group, allowing a click and go. You can also use the Create a New Activity from the "Rocket" Shortcut icon in the main menu bar to locate the account, select or add your contact, create the activity and related follow up on one screen as well. We will reach out direct to follow up with you.

February 2020

Zetta from Interstate Hotels & Resorts

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Sales Automation Reveiw

Manage Guestroom and Function Revenue/Productivity

Pros

The product is easy to use and support is very attentive.

Cons

The windows based system is not updated, but I love the cloud system.

Reasons for Choosing STS

STS custom service, support, and pricing worked best for our business culture.

Response from SalesAndCatering.com

Replied April 2020

Thank you for your honest feedback! We are happy you have worked with our systems and appreciate our partnership with your team and portfolio of hotels

June 2019

Jessica from Woolley's Classic Suites

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2019

Great Product

Pros

It's a nice and simple layout easy to use for a first time user!

Cons

Sometimes we need to go around to make some adjustments without it deleting information.

Response from Sales&Catering.com

Replied June 2019

Jessica. Thank you for your review of STS Cloud. We appreciate your comments and feedback. We are interested in hearing more about any "work-around" type solutions you are taking to avoid deleting information. Please feel free to respond to me directly, or send an email to our support team (email address is in the Help section of the product).