--- title: "STS Cloud Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of STS Cloud. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if STS Cloud is a good fit for you!" source_url: "https://www.softwareadvice.com/catering/sts-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Catering Software](https://www.softwareadvice.com/catering/) / [STS Cloud](https://www.softwareadvice.com/venue-management/sts-profile/) / STS Cloud Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/venue-management/sts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/venue-management/sts-profile/alternatives/) # STS Cloud User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 125 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 67 reviews (54%) - 4 stars: 38 reviews (30%) - 3 stars: 19 reviews (15%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ## STS Cloud customer reviews Showing reviews 1-25 of 125 (page 1). ### STS is the BEST! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros What I love most about this software is that you can navigate through it with ease! It is very user friendly. Our team was nervous about switching, but I can honestly say that the switch was well worth it! #### Cons I do not have any negative comments about the software --- ### Review - Overall rating: 5/5 - Reviewer: Jodi G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. STS overall is great software. Easy to comprehend and quick to use. It is great that is compatible for online browsers, so I am able to log in on my phone or computer, at anytime. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I enjoy the use of how it is integrated with Proposal path. I think that is absolutely wonderful. It is very easy to use for locating clients and accounts. Extremely user friendly. #### Cons I previously used sales pro and sales pro was a lot easier on a trace end of things. I use traces day to day to keep up with accounts and STS is not trace friendly. I think the way traces are made and seen should be more accessible. Also, Salespro linked to our front desk system in ONQM (Hilton Front Desk), and tracked group pick up. STS does not track Hilton Group Pick up, so everything has to be manually inputted by my team which can be frustrating. Also, for managers or BEO meetings on a hotel level, having an option to print different reports would be great as well. I previously had a report option that would print all upcoming group resumes or a calendar list of all upcoming groups for the next two weeks. #### Reasons for switching to STS Cloud No, I switched companies. --- ### STS Review - Overall rating: 3/5 - Reviewer: Meggan B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Every time that there has been a problem or something weird, I know I can reach out and ask questions. Everyone has always been responsive and helpful in guiding me the right way or getting a problem fixed. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The simplicity of the software. It is pretty straightforward and was easy to learn. #### Cons - The reporting features are not the best. I wish we could see, rooms only, catering only and rooms & catering all on the same report. - I wish the screen where the accounts are listed was able to have multiple pages, if you sort A - Z you only get to see so many before it cuts off and there's no page two even though there are more accounts. - The formatting for some of the templates get changed without notice. I've learned to manipulate most of the them, but I wish I could customize the BEO template more. - There has been talk of STS interfacing with our other software but that has yet to happen - Also, the BEO numbering system is strange and not practical for easy reference. --- ### Ready for a Mobile optimization. - Overall rating: 4/5 - Reviewer: Jack B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is to the point where I can sell, report and track very efficiently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Cloud base switchover! The auto-load of proposalpath and merged documents. Look and feel is modern and efficient. #### Cons Need this to be more mobile interactive. Would like more filtering capabilities with reporting. Would like an easier, less tedious process to upload, budgets and GRC thresholds and pricing strategies. #### Vendor response Jack. Thank you for your review. We appreciate your comments and feedback. We are making weekly enhancements to our reporting capabilities. Please let us know if there's a specific filtering option you'd like to see. Replied February 2020 --- ### Great Tool for Hospitality Sales - Overall rating: 4/5 - Reviewer: McKensie K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps me to keep all of my contracts organized and easily be able to make changes to them. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it has removed my need to create contracts in Word or any other program. It is a valuable system for a sales team in the hospitality industry. #### Cons There are some functionality issues that I frequently run into. The support team is incredibly responsive but very often, you're in the middle of the work day and don't have the time to spend giving feedback on how to improve the product. I wish they would do more work on their own or with test subjects to create fixes to bugs / issues. #### Vendor response Thank you for your feedback. We are always working to address programming and related updates on an ongoing basis, and incorporate the valued input from our current clients, Your experiences allow us to continue moving forward with system wide improvements. We appreciate your business. Replied April 2020 --- ### STS software - Overall rating: 5/5 - Reviewer: Rachel B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Prefer the cloud version over the desktop version. Much more user friendly and accessible from anywhere including mobile devices when on the go. Helps keep our sales team and upper management on the same page. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tasks, traces, and bookings are easy to input. Trace reminders help you stay organized. The reports help our sales team keep on the same page of what is getting accomplished. The BCC feature makes it easier to capture outgoing emails automatically and save the step of having to input it manually. #### Cons Calendar function isn't user friendly for appts and events. Doesn't show up on reports. It is hard to customize the templates for agreements and BEO's. --- ### STS - Overall rating: 3/5 - Reviewer: DAWN M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After a year of struggling with STS old version and now the new cloud version I am beginning to use it to help me stay on task and remind me when I need to follow up on certain items. I still struggle with where to put certain items so they will produce on a report. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Now that I am on the cloud version, things are running more smoothly. Had a very difficult time with the other version. I'm still not entirely happy with even the cloud version but I believe some of my issues are just user error or because I have not entirely figured out where to put certain things and how to make them print in a report #### Cons The way it picks up. Whats the point of putting in all the rooms you are including in a block if the software is only going to show them all in the run of the house slot. --- ### Good So Far - Overall rating: 4/5 - Reviewer: Abigail K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like using it, but definitely think it could benefit from an update that would change the way updates are processed. I would really like to not have to "re-merge". #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really like the response time of the support team - Rick Day in particular. It is fairly user friendly to maneuver through the site. I like that its cloud based, so I can access from home. #### Cons I do not like when I have o "re-merge" documents. I spend a lot of time highlighting and detailing each individual contract and event order, so if one thing changes, like an attendee has to cancel, and the food count drops, I have to "re-merge" the document to have this be reflected on the BEO, thereby making all previous work detailing irrelevant. #### Vendor response Thank you for your posting Abigail. We will reach out directly to you to review the BEO and detailing steps to assure your BEO's retain the frequent changes which occur with detailing functions and events. We appreciate your business relationship. Thank you. Replied April 2020 --- ### GREAT CUSTOMER SERVICE - Overall rating: 4/5 - Reviewer: Laurie W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easier to run reports. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I like most with the new STS program is that I know if I have any questions or frustrations with learning the new program, the rep is right there to help us out. He's quick to respond- and always willing to go through things, again and again, if needed for us to understands. #### Cons It was confusing to learn it. Not very user-friendly. Wanted to give up, and go back to old version - but, thanks to rep's patience with me, he kept me from jumping ship. lots of navigating that was hard to pick up on for me. --- ### Needs Improvement - Overall rating: 3/5 - Reviewer: Maysoon N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The bcc feature for emails Loading contacts with email addresses and the system being able to complete a lot of information if contact and company have a website #### Cons It does not speak with the other systems we use. For example, the final pickup numbers for a group has to be pulled from a different system There is no option to save documents as a Word doc for editing Still have not been able to use the electronic signature feature and each time we follow-up we get the same response that it's being worked on #### Vendor response Maysoon. Thank you for your review of STS Cloud. We appreciate your feedback. The E-Signature feature in your account is now working. If you have any questions about using this feature our team will be happy to assist. We have a handful of interfaces available with other products in our industry, specifically PMS systems, data analytics, proposal software, etc.... If you are looking for something specific, please let us know. Regarding merging to Word, we have designed the system to eliminate the need for this step. Your merge contracts are automatically assembled (and available as PDF files) as you create your bookings. Editing these documents happens within the product. If you are looking for custom edits, tailored to the specific needs of your property, please let us know. Our team can assist with this. Thank you again for the comments. Replied June 2019 --- ### STS - Overall rating: 5/5 - Reviewer: Madison D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I enjoy using STS. We use it every day so it is good to be able to use something that is easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and user friendly. You can access it from any computer or any device. You are able to customize it to meet your company needs. #### Cons There are some glitches when changing the dates of events and some reports do not pull the way you would hope them to. #### Vendor response Madison. Thank you for your review of STS Cloud. We're happy to hear you are having a great experience with our product. We'd like to know more about the glitches when changing dates, and also your thoughts on how we can better meet your expectations with our reporting tools. Please feel free to respond to us directly. You can reach our support team through the "Help" tab in your account. Replied September 2019 --- ### STS Review - Overall rating: 5/5 - Reviewer: Sarah B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great system for the catering and sales portion of my job. Its an easy tool to use and anytime errors take place [SENSITIVE CONTENT HIDDEN] is right on it fixing the issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. I enjoy the ease of access to a clients account/booking. #### Cons I would like to send out contracts + proposals without having to save them to my computer and email them over. It would be amazing if the client received the contract, reviewed it, sent it back signed, and I could counter-sign all from the program. --- ### STS ease of use - Overall rating: 5/5 - Reviewer: gretchen h. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the ease of the reminders for follow ups. I get so busy, I can't keep things straight sometimes. The fact that all of this information is at my fingertips is fantastic. #### Cons It took a little while to learn the system however, once I practiced and looked around the sight a bit, I soon began to find out how user friendly this program really is. --- ### GM - Overall rating: 5/5 - Reviewer: JP G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quick response. Great customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That it is mobile and the sales team can use it on the road. #### Cons I don’t t have anything. I enjoy the software --- ### Easy to Use - Keeps me on Track - Overall rating: 5/5 - Reviewer: Melanie F. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ease of use, with very little training I am able to record my calls, set follow up, generate revenue, etc....all in pretty much one place! Love it! I am so pleased that leads are emailed to me now! Thanks for fixing that for us! #### Cons Has been corrected! Leads (referenced above) --- ### STS Review - Overall rating: 4/5 - Reviewer: Gaby D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Makes invoices and contracts look much more professional and uniform! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros STS is very user friendly, and works great most of the time. #### Cons I wish there was a bit more customization available. Especially wish there was an option for hotel room rates to display on banquet check if needed. #### Vendor response Thank you for your feedback. Merge templates can be built to accommodate a variety of client needs, and we will reach out to review your venue templates and assist you with any needed updates. Replied April 2020 --- ### Great system to work with - Overall rating: 5/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very satisfied with the product and the customer support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support received is so refreshing! The team is available should we have any questions or wish to develop any changes or new reports. They respond quickly and have been extremely helpful in catering the system to meet our needs. #### Cons Banquet Orders are a bit of a challenge to update, works great for smaller properties --- ### Great software! - Overall rating: 5/5 - Reviewer: Valerie C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is definitely helping me keep organized; between electronic signature for contracts, the calendar, reminders, auto-attach emails, etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about this software is how easy it is to use. Once you play around in it you figure out the best way for your job/ organization to use it. #### Cons The thing I liked the least was not showing tentative bookings on the calendar. However this feature has recently been added. #### Reasons for choosing STS Cloud Cost for STS is much lower. Sales Pro seemed a little antiquated. #### Vendor response Thank you for feedback and sharing your experience. We are glad the addition of the tentative groups to the event calendar feature helps you in the daily system use. We do recognize the importance of our client input and work to address improvements to benefit our users. Replied April 2020 --- ### STS- streamlined customer management system! - Overall rating: 5/5 - Reviewer: Lauren I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed working with STS- it is effective in managing our clients and systems for the hotel and catering. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Effective with follow ups Works well to manage reports of revenue Keeps information organized for group events and bookings #### Cons Great tool to use for sales I would perhaps increase the amount of reports that you can run. --- ### STS Overview - Overall rating: 3/5 - Reviewer: Maria G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It is easy to navigate through and fairly user friendly. Proposal Path is a nice feature (provided the fields work the way they are met to work). #### Cons Activities are not associated with the booking, instead it is associated with the contact which makes it very difficult to put important information for a specific booking. You cannot search accounts by City, so makes it difficult to gather a list when doing sales calls in another city. When copying a booking it does not transfer all details, fields are left blank and have to reenter them. #### Reasons for switching to STS Cloud The Management company made the switch for all 12 properties to standardize procedures. --- ### STS Review - Overall rating: 5/5 - Reviewer: Ama A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like how efficient it is. It makes writing contracts and proposals very easy. #### Cons I don't like the fact that if I'm working on a proposal for one of my sales managers I can't create it under their name. I also don't like that fact that if you put a name in a wrong account , you can't transfer the contact into the correct account. Being that I work with two properties I would like to build an account or contact and be able to create it once and attach both properties to it, rather than creating it for each property. I feel if these changes were made it would make using the software a bit more easier. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Shannon S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's very user friendly. Even people that are learning about catering and events for the first time can learn this program very easily. It's easy to navigate on your own or teach to someone else. #### Cons I wish that it talked to my PMS system. --- ### New User - Overall rating: 5/5 - Reviewer: Darlene T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful. The staff and customer service is great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service was and is amazing. We had some start up bumps in the road just like anything else, STS worked very hard in fixing the issues. STS is very user friendly, I would recommend it over Delphi. Thank you, #### Cons I think the only thing I can say is maybe working out the kinks before hand. But overall very happy. #### Reasons for choosing STS Cloud The functionality was very easy and it was very affordable. #### Reasons for switching to STS Cloud Opera is a very old system and the reporting is not up to par. #### Vendor response Thank you, we appreciate your feedback and are always here to help you and your team! Replied April 2020 --- ### Gets the Job Done - Overall rating: 4/5 - Reviewer: Kayla A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a steep learning curve with several glitches, but the support we have received with any issues we come across has been very quick and helpful. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the cloud version and that it is web-based and accessible from anywhere. #### Cons I do not like that you can't have multiple windows open at once. When you are working on something and have a phone call inquiry for example, you must close what you are doing in order to open a new search area. We switched form an older STS Compass program and you were able to have many windows open at once within the program to multitask. --- ### An amazing software - Overall rating: 5/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The STS support team has been amazing. If I ever have a question they are ready to answer. The backend side is great, if I need to modify anything I can do that from anywhere. I don't have to contact anyone to edit base settings for STS. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros STS from the program to the cloud version has been amazing. The ease of access and the layout is by far the best system I have ever used. #### Cons The app is not as mobile friendly as I would like. It restricts some functions and will sometimes mess up the layout. I've found it's just better to run it on desktop mode on a phone. ## More reviews [Next reviews](https://www.softwareadvice.com/venue-management/sts-profile/reviews/?page=2) --- STS Cloud Reviews, Pros and Cons - 2026 Software Advice