STS overall is great software. Easy to comprehend and quick to use. It is great that is compatible for online browsers, so I am able to log in on my phone or computer, at anytime.

I enjoy the use of how it is integrated with Proposal path. I think that is absolutely wonderful. It is very easy to use for locating clients and accounts. Extremely user friendly.

I previously used sales pro and sales pro was a lot easier on a trace end of things. I use traces day to day to keep up with accounts and STS is not trace friendly. I think the way traces are made and seen should be more accessible. Also, Salespro linked to our front desk system in ONQM (Hilton Front Desk), and tracked group pick up. STS does not track Hilton Group Pick up, so everything has to be manually inputted by my team which can be frustrating. Also, for managers or BEO meetings on a hotel level, having an option to print different reports would be great as well. I previously had a report option that would print all upcoming group resumes or a calendar list of all upcoming groups for the next two weeks.

My overall experience is to the point where I can sell, report and track very efficiently.

Cloud base switchover! The auto-load of proposalpath and merged documents. Look and feel is modern and efficient.

Need this to be more mobile interactive. Would like more filtering capabilities with reporting. Would like an easier, less tedious process to upload, budgets and GRC thresholds and pricing strategies.

Every time that there has been a problem or something weird, I know I can reach out and ask questions. Everyone has always been responsive and helpful in guiding me the right way or getting a problem fixed.

The simplicity of the software. It is pretty straightforward and was easy to learn.

- The reporting features are not the best. I wish we could see, rooms only, catering only and rooms & catering all on the same report. - I wish the screen where the accounts are listed was able to have multiple pages, if you sort A - Z you only get to see so many before it cuts off and there's no page two even though there are more accounts. - The formatting for some of the templates get changed without notice. I've learned to manipulate most of the them, but I wish I could customize the BEO template more. - There has been talk of STS interfacing with our other software but that has yet to happen - Also, the BEO numbering system is strange and not practical for easy reference.

STS is user friendly and easy to navigate.

Other software's are much complicated and hard to understand

Over all I am quite please with the program.

It is very user friendly and easy to use. I was able to navigate the program and use it with minimal training. I love the reports feature that allows you to access a wide verity of reports. The search feature is great as well and very helpful.

I wish that when emails are linking to STS that it would link that correspondence to the contact, not the account. If we ever move a contact to another account or an account of their own, all correspondence with them does not come along to the new account with the move. Also if you click on a contact it would be nice to be able to view all activity and correspondence from that contact under their info. This would help immensely on accounts that have multiple contacts. That way you don't need to go sorting through pages of information to see what that one contact said or did.

STS is a great program for hospitality service.

Running the reports are easier compared to our older program (Five Star) It's easier to search when you are looking for a particular event.

When looking at the function diary, you should be able to type the date instead on clicking the calendar.

It helps me to keep all of my contracts organized and easily be able to make changes to them.

I like that it has removed my need to create contracts in Word or any other program. It is a valuable system for a sales team in the hospitality industry.

There are some functionality issues that I frequently run into. The support team is incredibly responsive but very often, you're in the middle of the work day and don't have the time to spend giving feedback on how to improve the product. I wish they would do more work on their own or with test subjects to create fixes to bugs / issues.

Great so far. No complaints. Easy to use, easy to load anywhere.

Ease of use and access that I can utilize anywhere. Meeting and catering easy to load into system and calendars easy access.

Nothing. everything is pretty simple to use and access. Not many glitches like older programs in the past.

Prefer the cloud version over the desktop version. Much more user friendly and accessible from anywhere including mobile devices when on the go. Helps keep our sales team and upper management on the same page.

Tasks, traces, and bookings are easy to input. Trace reminders help you stay organized. The reports help our sales team keep on the same page of what is getting accomplished. The BCC feature makes it easier to capture outgoing emails automatically and save the step of having to input it manually.

Calendar function isn't user friendly for appts and events. Doesn't show up on reports. It is hard to customize the templates for agreements and BEO's.

I like using it, but definitely think it could benefit from an update that would change the way updates are processed. I would really like to not have to "re-merge".

I really like the response time of the support team - Rick Day in particular. It is fairly user friendly to maneuver through the site. I like that its cloud based, so I can access from home.

I do not like when I have o "re-merge" documents. I spend a lot of time highlighting and detailing each individual contract and event order, so if one thing changes, like an attendee has to cancel, and the food count drops, I have to "re-merge" the document to have this be reflected on the BEO, thereby making all previous work detailing irrelevant.

It works but I think that there are numerous things that could make it a better product.

I like that it offers the ability to send a proposal and a contract and receive back a signed contract and the ability to encrypt the credit card information. I also like how the proposal looks. I like that it is cloud based.

I don't like that it is not very user friendly. My clients often have issues with the e-signature software. I don't like that there is not an option to provide a BEO without prices on it like there was with the software that I used before. I don't like that I can only duplicate a booking from the booking page and not just from being in a particular booking.

overall experience has been very positive and I would recommend using the STS system.

The STS system is largely intuitive to use. features are well placed and easy to find. Customer service is responsive and the team has adapted well to transitioning from using STS from Delphi. Far more "bang for the buck" with STS vs Delphi as well.

I wish the back end reporting was more robust and I would like to have the option to create custom reports (like Market Vision)

I really like the ease of the reminders for follow ups. I get so busy, I can't keep things straight sometimes. The fact that all of this information is at my fingertips is fantastic.

It took a little while to learn the system however, once I practiced and looked around the sight a bit, I soon began to find out how user friendly this program really is.

It took some time for us to understand exactly how and where to enter information so that the reports would come out properly and everyone could go online and look at the information,

Reporting aspect of the system, once we figured out how to get what we needed.

Learning all of the tricks to make it work for us

It's ease of use, with very little training I am able to record my calls, set follow up, generate revenue, etc....all in pretty much one place! Love it! I am so pleased that leads are emailed to me now! Thanks for fixing that for us!

Has been corrected! Leads (referenced above)

So far I have really enjoyed using STS. I used Hotel SalesPro previously and I have some limited experience with Delphi and STS is far and away a better program than either of those. It is a very easy system to learn and use.

The software is intuitive and offers a lot of great functionality that is missing from older systems - like the ability to automatically log emails that are sent and attach them to the correct account. I also appreciate that there are a few different ways to navigate between different areas of the CRM, whether you use the search bar, the "rocket ship", or click on the accounts tab.

Certain things are difficult to find sometimes - like the contact name for a group. Also, changing the contact name on a group is a hassle. These are relatively minor annoyances, though.

So far very happy with the ease of use.

Ease of use. User friendly. Clean layout of accounts/booking. Able to attach files to booking easily.

Some reporting and file templates are a little tricky to format.

It is definitely helping me keep organized; between electronic signature for contracts, the calendar, reminders, auto-attach emails, etc.

The thing I like most about this software is how easy it is to use. Once you play around in it you figure out the best way for your job/ organization to use it.

The thing I liked the least was not showing tentative bookings on the calendar. However this feature has recently been added.