About OWNA

OWNA is a child care management solution designed for child care centres in North America, Australia/Asia-Pacific & Europe regions. The platform helps ensure compliance with the legal bodies and allows centres to achieve better outcomes in assessments and ratings.


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Supported Operating System(s):

49 Reviews of OWNA

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(5)

5

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 49 results

March 2021

Trisha from Eskay Kids

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Best move ever!

We are just starting to realise many benefits - which include time saving features. We have also been able to move a lot of our paper based practices to OWNA, which works in well with our sustainability practices. I love that the support team are always on hand, and work hard to resolve any issues - including our user-knowledge, or lack thereof!

Pros

Moving over to OWNA has been incredible. We are still not using all the features, but definitely moving towards this. OWNA has and will enable us to move all our processes into the same software, rather than using different platforms for different functions. It literally has just about all we need and more. The platform is simple, clean, and functional. The team at OWNA are so responsive to needs and suggestions, and seem to work around the clock to ensure that their program does everything we need (and want) it to do.

Cons

There are definite issues with the accounts side of the software, and flaws that need to be ironed out.

Reasons for Choosing OWNA

OWNA is definitely a superior product, AND the team seem to be committed to making the best software on the market, and not losing their vision of this, and their responsiveness to us as customers as they grow.

Reasons for Switching to OWNA

We were becoming ever frustrated with our provider, and had seen many positive comments around OWNA - and when we checked it out for ourselves, we were definitely impressed! We did not come in eyes closed - we knew we were dealing with a team new to some aspects (Child Care Subsidy) - but we also watched as they moved quickly to make improvements and iron out issues.

Response from OWNA

Replied March 2021

Thanks for the feedback Trisha! Happy to hear you're enjoying the software. As always, feel free to send your feedback to the support team re: accounts and see how we can iron this out. Thanks again - Jack

March 2021

Lauren from Early Childhood & Co

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2021

IF YOUR NOT USING OWNA YOUR MISSING OUT

heaps less admin time as normal daily tasks are simplified and completed in less than half the time with OWNA software compared to old school applications. enhanced programming capabilities, and Families LOVE the transparency of OWNA!

Pros

This product is extremely user friendly and the software integration when we first swapped over was so simple the customer service team handled majority of it. our centre loves the transparency of the app, families love it, we are able to provide enhanced programming cycle compared to all other apps on the market.

Cons

i would like to see some additional report features added. for example a 1.8% tool, and customisable booking sheets. however in saying this OWNA has shown a strong commitment to continuous improvement and every time we take a new idea to them they run with it and within weeks/months we see it implemented in the app. i hate Fat Zebra they are hard to work with compared to other direct debit companies.

Reasons for Choosing OWNA

Programming personalisation capabilities. OWNA also seemed to have such a passion for helping operators by providing an app that was committed to listening to their customers and continuous improvement rather then just selling a product. we wanted a company and app that was innovative and that would keep improving with time, and OWNA has lived up to this.

Reasons for Switching to OWNA

Because OWNA has it all, it combines all features of running an early learning centre into one App. huge time save and to be honest its not overpriced compared to 'long standing applications'

Response from OWNA

Replied March 2021

Thanks Lauren - you're right we are passionate about helping operators, and we're stoked to hear your enjoying the experience. As I'm sure you know, we'll take this feedback on board. In fact, the 1.8 tool was built over the weekend an should be ready to use now, so thanks for bringing that up! - Jack

March 2021

Ted from Ascending Summit Pty Ltd

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2021

CCS, Billing, Direct Debit

Great tool for parents interaction. Horror tool for managing billing, charging parents and direct debit is extremely cumbersome, tedious taking my time away from working on my business and spending more time in my business. I do not have confidence with OWNA in using it do discuss billing issues with our parents.

Pros

Parents interaction, parents communication

Cons

Billing, Direct Debit, processes, lack of automation, lack of formal parent statement day by day

Reasons for Choosing OWNA

We had a good experience with the parents interaction and as we are customer focus we thought we should lead with this principal. In our belief, billing and CCS and direct debits are standard functions that should not be a concern but once we switched over there have been some nightmarish episodes which we discovered were substandard in operation and procedures specific to the childcare industry. We are still waiting for OWNA to improve its billing system and can't wait much longer. Parents are knocking on our door to exit the direct debit system and we have to try and convince them otherwise.

Reasons for Switching to OWNA

We wanted to consolidate using 1 platform instead of 2 when the mandatory parent sign in/out was introduced to reduce our time spent in the system.

Response from OWNA

Replied April 2021

Sorry to hear about your experience Ted. Have you tried coming to our training sessions on CCS, billing, direct debit etc.? There's a ton of good info in there that I think would help you and your parents with getting a better experience of the software. - Jack

April 2021

Stephan from Kidz Place ELC

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Excellent Child Care Centre Application

We are quite happy with the OWNA product and the support team. We have not moved to the CCS feature because of concern with glitches. We plan to move in the future when the system is stable.

Pros

Parents have access to real time information (daily menu, curriculum, meal consumption, sleep times). The OWNA platform reduces the need for paper-based records and the educators have access to record information online (incident reports, checklists, medication records, hazard reports, evacuation drills, etc). Responsive support team.

Cons

Rostering feature is not flexible so we do not utilise. The QIP feature is not well developed for our usage. Occasional glitches.

Reasons for Switching to OWNA

OWNA offered additional features and real time information for parents.

Response from OWNA

Replied April 2021

Thanks for the feedback Stephan. Good to hear you're enjoying the app, and appreciate you letting us know what's not working so well. Could you please contact support and explain the issue with inflexible rostering & QIP suitability? Regarding glitches - we've been growing rapidly this year and recently increased our server capacity to cope with this, so stability shouldn't be an issue anymore. Please contact support if you're still having issues. - Jack

March 2021

Stewart from Green Gables Kindergarten

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2021

Easily the best choice

The team are really responsive and make it easy to be an advocate. [SENSITIVE CONTENT HIDDEN] is a great role model for developers, I really appreciate his accessibility and commitment.

Pros

One stop shop for compliance and programming makes life so much easier.

Cons

Rostering and payroll integration is my pet hate. It is too far from the relative ease of competitors such as Deputy.

Reasons for Choosing OWNA

Best combination of features, very reasonable price, consistent positive feedback

Reasons for Switching to OWNA

Too old and too many systems.

Response from OWNA

Replied April 2021

Thanks Stewart! I've passed this feedback onto the boss and he appreciates your kind words. - Jack