Our whole team have easily transitioned to OWNA and we find new features to use and make our lives easier every day. I have been extremely happy with the service provided and have recommended to many people.

OWNA has combined multiple other software into the one space, streamlining many daily function. It is easy to use, the support provided is great (often getting replies even if I email them late at night or over the weekends when I encounter the issues). It has almost everything required to efficiently and effectively run our centre at the touch of a button and are constantly updating with new features that just make daily operations easier. Having OWNA has also assisted us to remain compliant, as we have everything clearly documented, easily accessible and notified when something is expiring.

The only issue we have had is parents understanding the new invoicing system as there has been confusion between the balance screen and the invoicing however this is a feature that is currently being worked on to simplify in the coming months :)

We are quite happy with the OWNA product and the support team. We have not moved to the CCS feature because of concern with glitches. We plan to move in the future when the system is stable.

Parents have access to real time information (daily menu, curriculum, meal consumption, sleep times). The OWNA platform reduces the need for paper-based records and the educators have access to record information online (incident reports, checklists, medication records, hazard reports, evacuation drills, etc). Responsive support team.

Rostering feature is not flexible so we do not utilise. The QIP feature is not well developed for our usage. Occasional glitches.

- i think when we first began with OWNA the app/portal was more stable, we now constantly have issues with the app/portal and girls losing written work. -

- it allows our centre to be paperless - app is easy to use - families are able to view their child's day easily - communication via families/educators and educators/educators is simple and effective

- feel like i have suggested several ways that the app can be improved but its always placed on a waiting list such as making the linking of goals to posts via the app - we have several issues with girls losing their work via the app and portal - that only 20 photos can be uploaded at any one time

Overall, I will still happy with OWNA. Though we are still learning how to utilise the app, we are now bit organise compare before. It provides us a system in our organisation

I like that it is a software where the admin and educators can use together. Also, I love that they are actively developing it to cater the current changes of the childcare industry. I can see their passion to the childcare industry and I love that they have weekly training.

Their immunisation record does not cover the additional vaccine required for the Aboriginal and Torres Strait children. Since it is a national legal requirement, I suggested to them to add it. But their response was that at this stage they could not do that. I just hope that they will align things in their software to the national legal requirement.

We have used other child care specific software in the past and OWNA is much easier to use. It provides all of the information and data collection we require in a logical and easy to use manner.

We use this software for our Long Day Care Centre. OWNA is easy to use, navigate and explain to others. It is quick to navigate between screens and the processes are logical. My daily tasks are easier and more streamlined thanks to this software.

Reporting is completed by transferring data to Excel. Would be nice to just be able to print a formatted report in PDF from the software (eg: end of month figures for our accountant, Bond summary) Half days and absences do not show in daily number overview. Many families find invoicing confusing, however this is on par with other software we have tried.

Exceptional

OWNA offers a perfect product! The app and admin portal combine for ease of use for management, staff and families. Developers are continuously adding benefits and value and respond immediately to ideas and requests.

Can’t fault this product. Streamlined all our day to day requirements and activities.

Loving owna and would recommend

We love our owna app and so do the families We can record everything on one platform and families can also record information and interact with us as well We couldn’t do with put it now

Same more features would be great like - Covid vaccination on visitor iPad when they sign in can tick off vaccinated - more regulate updates as we don’t seem to get them

The ease of use. Everything from staffing to children's information are in one place.

The inability to customise some of the reports and features.

Amazing

We are a brand new service and have been using OWNA for a little under a year. It's been amazing! Everything is built into the one product whereas i would have otherwise have had to purchase and pay for multiple products that would have been clunky to use and less feature rich. Whenever i have an issue, the support team 9/10 will answer the call on first ring, if not, they call you back soon enough. Got nothing but good things to say about OWNA

Occasionally find a bug but it's never a significant issue and the support team fix it right away.

This software is so easy to use, it's a fantastic way to communicate with families and staff and it simply streamlines our entire day.

There hasn't been anything yet that I could say is a negative to this software, I only wish we had have discovered it sooner.

We were one of the first during the pilot and have been a dedicated customer ever since. Relationship with Owna goes up to management level. Feedback and response to issues or improvement requests are dealt with on a personal level. Always adding community requested feature or even custom features for our specific needs.

Real-time updates on attendance and ratios. Privacy and security-aware. Meets regulations and tight policies in the industry. Intuitive and easy to use interface. Platform independent and customised apps for Android/Apple devices.

The product is great but there are still areas/processes that we believe can be integrated to reduce paperwork and improve efficiencies in our industry. We're sure these will come in time but would be good to have now.

I have implemented this software for 3 services now, and so far except for teething issues, it has been great. Once fully set up it is the easiest software I have used. There are many more things that could improve its functionality, and the team are always making changes, activating new features, and supporting services all across Australia. I always feel good when I call OWNA for help.

It is really easy to add to an attendance. Entering family transactions are seemless (except when you make a mistake!) and reports are great too.

The fact that reports do not print out in colour like the screen. Needs a message pop up system when parents sign in or out as they often don't use notifications. There needs to be a better layout for the emergency drills and the fact that running balances cannot be seen on the parent app is a negative.

Great way to provide families with information and to communicate. Great way to go sustainable by getting rid of paper based work.

Ease for families to access and provide information.

Feature requests are not always added when requested.

My experience has been very positive. I have used several digital platforms and this is by far the best platform for programming i have used so far.

I love that i can put everything in the one place and have everything stored digitally. The ease of use for staff to access programming, follow up and other ideas. Capturing parent comments and having everything in real time to share with parents makes it a wonderful tool. The ease of use for parents has made my life easier. Updating policies for feedback and sending out correspondence is now just a click of a button.

Some changes are not communicated to us and this causes an issue when staff go to program, but we sort it out in the end. it may just be as simple as a button to press or a feature changed to admin only.

We have had a great experience using OWNA. They are very responsive when we require help and it covers all facets of our organisation.

OWNA is very easy to use and has all aspects of documentation and communication that we need at our service.

Nothing, the transition was seamless and meets all our needs.

So far it has been more than I expected, the support has been amazing

The software seems complicated at first but once you complete the videos and see how much you can complete on the program it is amazing. Love that all checklist's, Incident reports, family communication can be completed in the software. I thought invoices would be hard, but i actually think it will be easier than a running balance as parents can view an invoice and see exactly what they have been charged for.

Few things on the app have turn off notifications that are not on the web version. Would also like to see a tag button on the app for logs and incident reports. Our staff leave things in draft form for supervisors to view. I understand that you can attach and email address for notifications but then they are notified on everything. Would love to have a way I could attach and email address for supervisors to be notified of maintenance or incident reports but not have to receive emails that relate to the accounts side.