Adapting to an online and digital portal in any domain will always have its hiccups, but honestly our transition and 3+ experience with the parent app has been nothing short of phenomenal due to their customer service team. We have always received around the clock support, exceptional customer service and have felt like our every need or concern was acknowledged or met!

The far-few and in-between times that the app has been slow, we have honestly had our frustrations. However the customer service team had always emailed us to stay in touch during these times, and tried to supply us with trouble shooting and this is more than what we could have asked for from them!

The software is very easy to use. Very end user friendly too. Has a lot of features which would give a complete control on the organisation without being physically present.

The most important "SEARCH" is missing from the app. The app is also not user friendly for staff to share data among themselves. They have no options to share information, articles etc without enabling the send message option( which also gives parents to send messgae directly). The latest updates have been really annoying and has led to lot of disappointment from staff and parents .

Initially, I thought the interface was user-friendly and offered features that give parents autonomy to manage their data and attendance.

IT is not user-friendly and hard to use as an administrator and explain to parents. Payment being the most problematic since it keeps changing and not stable.

i have been using this app for 2 years now. I am very happy we chose this app. its bee great in terms of maintaining and checking children progress , parents have given good feedback. teacher and parent friendly. have not started using the accounts section yet but will start soon.

this is a very easy to use app with all features which are useful . it keeps us connected to staff, admin and parents. The teachers work has been very easy in doing observation and sending them to parents. parents can monitor their children's progress anytime. As a manger I can monitor my staff how they are working with each child.

it should have a features where photos can be made like videos or slide show and music can be edited. one we make event calendar we should have option first to create and then send it to parents. cause while creating the event calendar multiple messages goes to parents which sometimes annoys them.

The overall experience using the parent app is wonderful and the platform delivers on what they promised our setting, we highly recommend the parent app and the customer service is of high standard and quality.

I like that everything is on 1 platform eg. educational goals & objectives, routine updates, permissions, check-in/out and that the customer service is fast and effective

The mealtime updates - it's time consuming using the lists for the staff That posts at times don't update and that parents find it difficult to use the app The EYFS trackers aren't updated and we can still see the previous year's updates that makes for a bit of confusion among the staff

Very easy to use and efficient. Parent team is very helpful

Nothing I didn’t like so far. They can work on few updates

We as a team are all extremely satisfied with Parent App. For me the biggest plus is the support from the Parent App team. They will always respond to any queries that we have and action immediately. I have used a range of apps for Early Years and Parent App is by far the most user friendly and effective. Our parents have also commented the same.

It's simplicity and ease of use not only for our Early Years Educators but for our parents too. The navigation for the app is very straight forward and this is very much needed when creating ongoing daily observations, daily updates and newsfeeds.

No, they have covered all areas within the app.

It’s good to update about kids. We update everything about kids

Nothing as such. Its the only place where the parents can keep track about their kids

We are very happy and satisfied, both staff and parents are using it daily without any issues. It makes the thing easier and faster for us.

I liked that everything is so easy. The set up, the training, the daily use and the great Parent team that you can always contact.

Nothing, I like everything about Parent

Great. It's easy to use and has a lot of possibilities and the opportunity to costumize.

It's easy to use and pretty intuitive. It gives a good overview of who's arrived, who's sick or on vacation. It's easy to communicate with colleages and parents.

Parents has a lot of options and it takes a bit of time to get into them and use it proberly. But the support team team helped with a quick introduction and is always ready to help when needed.

I like the way that the children’s photos can be place into their personal file in the media . I just find it inconvenient and time consuming tagging the pictures individually. I hope that I can tag in one go.

It is easy, handy and awesome way to go paperless on passing out documents to the parents. I find the support team is very helpful.

The tagging of photos individually was time consuming. I observe that as we have so many newsfeeds, it gets a bit slower to find old post.

very friendly to use this application as we can chat with our parents too

no voice msg option is there which is quite easy to do while passing the msg

Overall, I really like the advantage that it gives any institution to cut out on their paper waste. Moreover, believe it is clear for the user.

I believe the news section could be improved, adding the option of selecting what news you would like to see. It would also be a good idea to be able to search for content posted on the app. It would also be nice if when reading a document from the documents section and wanting to go back, the app didn't take you to the first folder.

All are good. Especially [sensitive content hidden] . Very friendly and immediately answered the concerns things from the app

All features are amazing. All the children's learning journal and the documentary was there. The areas of learning. And the learning activities, you can apply them.

All features are amazing. Educational also. It helps a lot, as an early year's teacher.? It's perfect!

Good

Excellent Customer service

System hangs in between. Sometimes have to restart

They can access everything using app like for example they can see their child activities everyday and now they can access easily the payment method.

its accessible for admin and for the parents to use this app especially its newly improved

as of now since, i tried it again. none as of now

it meets all our requirements

it is easy and safe to use and we take security very seriously.

sometimes it can be a bit slow, when there are many users

Satisfied

East to use, accurate, and active. It's easy to access the notifications.. easy to upload the photos.

It's little slow. Some times the response is slow and features get disappear.

The user experience from APP and Web, from the Parents side.

The tracking of vacation from the Employee site of the system

Marking register Writing observation Uploading pictures

The app is very useful for daily use. It’s important for us teachers.

Well ,it’s a new application,very useful and till now only positive feedback from the parents

It’s an online use and you can give the exact informations at the right time.. It’s an easy use for the teacher.

It’s nursery /parent application so if the parent don’t use it correctly and doesn’t coordinate with us ,I think we will have lack on this apo

Parent is very easy to access we use it daily and the transition from a different app to parent was super easy the team at parent are very supportive and available to communicate with them anytime

We have not yet found any features we wish we would have access to at the moment

I like the fact that's its transparent, I can personal message the parents at any time and I can post collectively for the entire class.

its really slow and I cant upload many pictures at one time. At times even after posting pictures the post doesn't reflect on the page.

Easy to use and time saving. Covers all the aspects of communication (daily report, pictures, upcoming events...)

Nothing much to mention here. Especially that the team behind Parent is always in contact and ready to amend/add any feature in order to make Parent best app in the market

satisfied

Everything that needs at early years exist in this app

many features takes time to learn but with the assistance easy to handle