Very happy with my experience

So easy to use, recently had to use to check account and make an additional day booking. Done within minutes.

Haven’t encountered any issues or negatives with system

We love that families are able to see and respond to posts, giving Educators immediate feedback and acknowledgement of their time and efforts. We are also loving that Families can make their own posts to children's timelines; this enables us to better connect with families and develop more meaningful relationships. The sign in and out feature is also great; we know exactly how many children are in each room at any given time, and can manage our rosters and staffing more effectively. We also love that the app functions give families real-time feedback about what their child is doing throughout the day. This enables them to keep track of how their child is progressing, monitor sleep and meal times, and other useful functions such as nappy changing and toileting.

The app can be a little buggy to use, sometimes dropping out if internet is not great. This can make it a little more time consuming as you need to close and re-open the app, which is frustrating if you are trying to quickly make notes. Also, as much as an advantage the real-time recording is, sometimes mistakes can be made, and there is not the ability to edit some posts (such as sleep) which can make timelines look a little messy. It would be great if admin users were able to make small changes to some posts.

I am open to trying anything new. I feel that at the educator on the floor level it is not that easy to use. There is no template to write observations in. It should have a place for analysis of learning . the look of the system is friendly, the rostering is good. We print out emergency contact lists but cant do it on here. we also have reports (age of children) that we use but cant do it on here. The excell format isnt always able to give us an easy report. Perhaps have a choice of a data sheet.

Sign in and out notifications you have to scroll through puts parents off and also you have to scroll through them all to find observations. Not easy to give admin permission for room leaders on the floor they need to be able to access and publish their staffs observations. We call them learning stories you call them observations. The live programming feature is only available via lap top . You have to select individual parents if posting something to one room and not the whole service. Observations are lost if saved and then re-edited. I cant load PDF to admin posts for flyers and invitations. Colour coding for signing in is green no Colour for having been signed out. We need to have a quick reference as to who is signed in and out all day. Notifications of parent observations/input too hard to find. Admin needs to have control in all areas that educators use. Including being advised that a parent has posted something. Most of our staff use IPADS. There has been some issues.

As a busy parent, overall I think that the app has given me more efficiency in what I need to manage with kindy. I'd still use it despite of the things I don't like about the app.

Xplor allows me to manage my child's kindy attendance through my phone. It's easy to see his booked days and log absences/holidays especially if you have full day without time to make a phone call. I like that it also provides me with a detailed trail of payments required and made. With the CCR change still confusing me, that list gives me confidence that I am getting the correct benefit. It has also allowed for faster sign in/out at kindy.

This is minor, but I don't like that an absence is treated like a booking, so there are 2 "bookings" instead of replacing the booking with an absence. My real pet peeve is that it always asks me to turn on my bluetooth when I log in. It's an unnecessary step, especially since the feature to sign in/out through mobile is not used for our kindy. I think regardless if it's used in kindy or not, it's up to the parent to turn it on if they want to (maybe have a shortcut to do it), but don't get parents to relogin just because bluetooth is off at the first instance. The transaction trail can also be designed better so it's easier to understand.

parent engagement, all educators are now responsible for programming taking the pressure off the Teachers and Lead Educators. All educators are now more invested in our planning and programming cycle as they can see how they are making a difference. Our Educational Leader can see at a glance which educators are having difficulties or not engaging enough and show them the data to reinforce this.

We love the ease of use both for Educators and Families. Everything is clear and easy to see. The Families especially love the real time updates of their children, it takes little to no time to take a photo of their child engaged in an experience, add the learning and send it straight to the child's timeline for families to view. It helps both families and children to engage in our program on a daily basis with little effort.

Some families do find it difficult at first with setting up their devices and paypal settings, but with assistance from us and Xplor we work through these issues pretty seamlessly

Great if you have only one child at a centre that uses Xplor.

Our second child joined a centre that uses Xplor. We were not able to use the same email address to access Xplor as that email had been used for our first child who had attended another centre that uses Xplor last year. We had to register our second child using a work email. There is a similar problem when trying to use the same phone number for signing in and out. The child care centre was not much help and the only way for parents to get assistance from Xplor was by email. To Xplor's credit, they responded in a timely manner. But three weeks had passed since our child had enrolled and we missed three weeks of CCS because we haven't been able to sign in and out. It is impossible to work out from the statement how a payment amount was determined. The running balance includes daily estimates of the CCS and the actual CCS amount from Centrelink. We are pulling our child out of this child care centre and the criteria for her new child care centre is that they don't use Xplor.

I am able to keep track of everything - Childcare! and its great to use. I havnt needed to speak with support and this is a good sign as nothing has gone wrong.

Its easy to use interface, very straight forward.

Id like to be able to create a more custom statement

It gets the job done

Everything is there so for example booking days, account balance. Fingerprint sign in is nice

Not all buttons are intuitive. So for example adding a family member having to click through some envelop. Even then it’s not obvious. Also sign in with app still doesn’t work which is frustrating so we still have to sign in and out at childcare center

Easy to use.. functional.. great app aswell

It is well designed and easy to navigate.

The only complaint i had was that some of the features were not working... pretty sure it was to do with my center not the software.. center only just started using it this year after using another program. This program far exceeds the old one.

I like that the program is easy to use on mobile devices. It shows everything that happens and who is signing my child in and out

Othing. It is great all round from my experience

Some parents like it. I feel it takes time away from interacting with children and does not meet the quality standards we need for easy access to a child's individual programming and planning documentation. As a result, we no longer even try to make it work in that area, but have gone to copying and pasting things from timelines to Word documents that we can track easily. Perhaps the new upgrade will sort the probelm out, but how long is that going to take?

Makes learning visible to families, and allows instant feedback. Puts minds at ease if a child is sad at drop off time.

Lots of faults, not parent friendly, response time to have bugs fixed is very long (over 8 months for some faults last year) and it is extremely expensive compared to other CCMS systems..

At the present we get the sign in and out, the payment of bills and the staff rosters.

Everything is in one place. Child bookings, Staff rosters, sign in/outs, fees accounts the ability to use paypal.

The manipulation of reports that we require, to be able to build your own reports would be great. The information gathered for the enrolment form and waitlist form has information that we don't need and it is missing information that we do need. Would be great if these were customised as promised when we signed on and parents were able to complete these online so there wasn't additional data entry each year. Would be great if there was a version that was dedicated to Preschools and the different needs they have against Long Day Care facilities.

This software is a joke. I swear every day I use this junk there is an issue. It seems I’m the only one using this software because I’m always told that none of these issues never come up. Scheduling zoom is horrible. You can schedule into the future. If it does it counts all the appointments for one day. The nutrition part is terrible. The workout builder sucks (takes way too much time to create) and the demo videos are done by amateurs. I can go on and on but most recently it didn’t spit out invoices or process payments for the month of February. It’s like everything stopped at the end of January. This is unacceptable because now I have bills that aren’t getting paid. The reporting is vague and lacks many features, and…just don’t buy this.

I didn’t like anything about this software.

My overall is that it is a one stop shop that covers most things.

It pretty much covers everything I like that parent can digitally sign children out on the same place we can record observations and sunscreen etc etc the list is long

Some reports don’t show me totals, or aren’t laid out as well as they could be.

The sustainability aspects of having an electronic system has been great. It has reduced the amount of paper our service uses.

I like that I can see what the children are participating in even when I am out of the centre. I am notified instantly if there are any issues.

I find the output of observations not very “pretty”. It would be better if the layout and design of observations could be customisable to suit the type of observation being written.

Ease of use. I like that it is not Apple specific and that I can use it on an Android device.

I wish we could add patents work phone numbers in the contact list not just their mobile numbers. Some parents are unable to have their phones with them while working. If we need to contact a parent because their child is unwell or they have had an accident the only number we can quickly access is their mobile number.

our director usually deals with most any problems that arise with the software

I like that it is fairly easy to use and understand, it has pretty simple set up that I think is appealing to the user

I don't really think I have anything I don't like

Xplor has been an amazing app to use in the work place. It is easy to use and the parents LOVe the updates during the day

Ease of use & updates to parents. The ability to add in multiple toileting/nappies at once, being able to post photos and updates.

I didn’t like that the app would at times shut down without warning. This would result in lost observations and posts as they wouldn’t save.

Parent feed back, i enjoy the families talking about the days the children have had, when they arrive to collect the children.

This product save us so much time throughout our days in ECEC , simple and easy to use, Parent feedback has increased 95%

Not being able to add more than 4 photos, and not being able to select more than one learning outcome i would love if you could select a few at a time

Easy of use, sign in and sign outs are stream lined and made alot easier and faster. Clients can use the app to do it all themselves

Easy to use, online support staff are readily available and are very helpful. Online portal is clear and easy to use

Can sit on hold when trying to get phone support for 30 plus minutes. Occasionally have issues withthe app