PastorsLine is a current, ever growing and expanding software that makes communication to the masses simple and easy. I enjoy the ability to schedule messages, get people to sign up for things by texting a key phrase to a number, the adaptability/customization this software has, and that it is web and app based.

The least favorite function about this software is how at times the app can run a tad slower than I’d prefer.

The team have been great to work with. They've offered the opportunity to pilot programs that I asked for early on (our specific CHMS being a big one). They have helped us grow our ministry and our communication with members and first-time guests. I love the automation that we've been able to create to ensure things aren't 'slipping through the cracks'.

We started with PastorsLine early on. Their team has continued to grow the platform and focus on ease of use. It integrates with all of our systems that we had previously in place (MailChimp, our CHMS, PCO, and more). This is huge for us! They also provide great support.

As with anything that's growing, you have 'bugs' that you find once the software has updated. This is not a big issue for me for a couple of reasons. 1) If you're working to continue improving and listening to your customer feedback, this is just a natural part of system upgrades. 2) The bugs are always resolved quickly.

Very happy with the system and will likely stick around but wish very badly that the GUI was overhauled to make it more usable for folks who don’t have a tech background.

Integration with Planning Center Online is great and is what ultimately led us to selecting this platform. The templates and analytics are very helpful as well. I have not yet felt limited by functionality. Very powerful system.

The GUI is not very intuitive and slow to respond at times. The syncing process from integrations is confusing as well. When it finally works it’s great but the road to getting it to work seems unnecessarily long and arduous.

They are so helpful and friendly. They've been a great fit for us and have provided an affordable option for keywords.

My favorite thing about Pastorsline is their customer service! They are so friendly, helpful, and go above and beyond to make using their software as simple as possible.

The software can be tough to navigate. It takes some training to learn the ins and outs of the software and you have to learn on the training elements quite a bit rather than it being intuitive.

We have been able to utilize the system with a relatively small amount of training, it does everything we need, and it come at a great price. Overall, we are very satisfied with PastorsLine and would recommend it to any other organization like ours looking for a mass texting option.

Integration with Planning Center (PCO); amazing customer support (who are also the creators, which is so cool!); great value for what you get; ability to assign credits and have multiple users/numbers associated with our organization; ability to have more than one administrator to manage the system; the automated campaigns from PCO option; new updates are frequent.

Whatever it is lacking is being rolled out after periods of time, so overall nothing major. I think anything that we haven't been able to rectify like merging people into one person instead of two people with parts of the contact information (i.e., two Jane Does who are the same, but one with an e-mail and the other with the address and phone number), or deleting blocked or duplicate numbers in a bulk operation are probably due to our inability to have time to sit down and go through the proper training, not necessarily that it can't be fized.

Their customer service team is wonderful and the features are numerous.

It gets the job done in an affordable way. It offers a variety of features that improve the user experience and integrate with widely-used tools like CCB.

I am not naturally tech savy and this product is a difficult for me to use. I seem to stumble my way through building new campaigns, keywords, integrations, etc but they always work - so that speaks well of Pastor's Line.

I've definitely had some frustrating moments with PastorsLine but [SENSITIVE CONTENT HIDDEN] has been a great help.

The main reason we chose PastorsLine was because of the integration with Planning Center and the low price.

It is clunky to use at first. It takes a long time to sync lists from Planning Center.

PastorsLine has helped us figure out a way to easily connect with our new church guests. We are able to collect their data simply & quickly and get it organized. Overall, we have had a great experience with it and plan to keep using it.

I like the many different options that come with PastorsLine. It is really geared toward ministry, so it works really well with what a church might want to use it for. Once you have used the different options a few times, it is easy to navigate. Customer service is extremely helpful and responds quickly. You deal with people, not robots.

It can be pretty glitchy at times and it is difficult to figure out why without having to contact PastorsLine. Kind of tricky to figure things out at first, but once you work with it a few times it is fairly easy to navigate.

PastorsLine allows us to communicate with our congregation in real time. It's fast, reliable, and provides the ability to text from our churches landline. Our congregation has been very responsive and enjoy getting weekly texts from the pastor & staff. I appreciate the 2-way communication with our congregation and the ability to send group texts and voicemail broadcast for special announcements and weekly encouragement.

It is a little cumbersome to setup at first when integrating with our church's CMS. There's a bit of a learning curve but overall it's worth it.

PastorsLine has allowed us to easily reach many more people involved in the Christian world and those who are interested in being part of Christ.

PastorsLine is software that we acquire in the church that I attend in order to have easy access to our database and have a more active participation with members and visitors. We administer it through the computer or mobile. It allows our Pastor to be in direct contact with us through text messages, on the other hand it facilitates the administration of the church to the Pastor for a lower cost than other software that is in the market. Through this platform we have been able to reach more people interested in Christ and be part of our congregation.

We have little time using it so we have no negative opinions so far

We have had greater engagement in our Growth Track spiritual formation process by adding the reminder invitations to each week with Pastorsline texting! Before we used Pastorsline we were only sending email reminders but people don't read their emails like they read their text messages.

That I can schedule text message reminders to a group of participants! I also like that it sync's with CCB-saving us time and minimizing duplications! In addition, it's super easy to send a text to an ad-hoc group of people.

...that I am unable to add an "All of the Above" (5th option) to the Polling choices. Not being a millenial/super techie person, working with the Polling feature/Campaigns has been a bit tricky and not having a step by step instructions with screenshots for all aspects of Pastorsline has made learning the tool a bit challenging. For example, I am still struggling with how to set up Polling so it works seemlessly with an existing group (that doesn't require a Key Word) using the evergreen/date based triggers. I believe this is because the participants within my group change each week (which apparently disrupts the date feature). Finally and maybe what I like least is the messages that aren't relayed because of carrier blocking....I recognize this is not Pastorsline's fault but it is a huge limitation to our being able to send a link to all the participants who respond to a key word.

It gets the job done. I think the company is a good company that's headed in the right direction overall. They've been very responsive in the Facebook Group, and I think they are attentive to the needs of their users.

It functions as advertised. The scheduling feature works and sends follow-up texts.

The UI is a little difficult, both on the web and the app. The learning curve is mostly based on the UI being difficult and sometimes weird wording is used in places where easier or industry standard verbiage would be easier.

It's honestly been a lot of extra time used trying to fix many different situations that have randomly come about. There always seems to be a "code" to fix everything, but usually takes a while.

The layout is pretty simple on how to navigate around. Creating templates, adding users and phone numbers are very easy as well.

It's extremely slow, the messages lag when you hit send it takes a few minutes for people to receive the message. Getting help/support can take hours to a day to get a response. All kinds of "errors/glitches" when sending out messages and navigating through the system. There is a Help section, but can never easily find what I need. Wish analytics were able to track more.

With PastorsLine we have been able to communicate with our congregation more effective and ease to stress of using paper forms to register for events. With the texting option, our congregation can just send a keyword text and receive a registration form for an event that integrates with our CHMS.

I like to product mostly for the price and features that you can do. You pay for the credits and use and you can manage the users of the software and the groups that they can contact. It integrated seemlessly with our CHMS. This made it a lot simpler to setup. Groups in our CHMS sync over to PastorsLine line with no problem.

They are new and still growing and refining the system. It is not easy to learn and can be a bit clunky. However, they are responsive and help you work through issues that are going on with their product.

PastorsLine is relentlessly committed to improvement. I am constantly receiving correspondence indicating that they are resolving issues, improving systems, etc. Overall, I am very pleased with my experience!

PastorsLine provides an easy and user-freindly way for me to connect with individuals and groups in my congregation. Additionally, it provides a platform for me to send texts - the #1 form of communication among our community and those we are reaching - while at the same time helping me protect my time away from the office by not giving my cell number out to everyone with whom I come into contact.

There have definitely been a few "kinks" along the way as the operators learn how to optimize the software. None of these, however, have risen to the point of a crisis or negated the positive nature of my experience with PastorsLine.

Overall, it's been a very positive experience. I love the simplicity of use to benefit ratio!

I love that we can send out a text to multiple people at once and use our main office number. It's the number people know and recognize. PastorsLine makes it easy to manage several text conversations at once too. It's an invaluable tool in this age of instant communication!

I would love to have a way to organize our text conversations - such as folders or labels in order to have an easy way to find information if you can't remember exactly who said what about when!

PastorsLine has been great for our church and staff. It provides a quick and easy way to communicate with the congregation during the week, in a way that most folks respond to.

- Being able to immediately send out urgent or informational information via text to all our congregants! - Receiving guest's contact information so we can follow up, on an immediate basis. - Customer service is very quick and patient. They're willing to help you understand how things work without making you feel like a dolt. - Instant syncing with CCB, so manual syncing isn't necessary.

- The website is not the easiest to navigate. - Setting up groups with the exact same name as what is in CCB is tedious. It'd be nice to have a list of group names that are in CCB, to choose from when setting up a group in PL.

Overall very positive. We found PL when we needed a good way to quickly communicate with large quantities of people about things like schedule changes due to weather, etc. We needed something simple and effective that could be deployed at a moment's notice, and this was a great, economical solution that fit our needs perfectly.

It's simple and cost effective for what we do. We had always glossed over texting platforms because we thought they would be difficult, expensive, and not worth the effort. PastorsLine is great because it's a simple interface with lots of features, and it's scalable so we only pay for what we use. I also love the interfacing with CCB; that saves so much time and effort in getting the messages to the right people.

It's a bit slow in sending out large quantities of messages. The only other con I can think of is that we don't use it as much as we should, but that's our fault.

Does what it is supposed to - sends & receives texts, has an automated opt-in system, and allows us to schedule texts far in advance.

The service still is in development in a few areas. Occasionally they have a glitch/bug that causes issues. However, they have been excellent in a quick reaction/solution/restoration. Phone app is a work in progress. A lot of progress has been made over the past 6 months... but more is needed.

The customer service and help have been awesome! I love the idea they came up with and I know they are working on fixes a few bugs to make it easier to interact with the phone app. I definitely use it frequently and it has made contact with our church much easier than our old way. Keep up the good work!

Ease of use in setting up groups and ease of people being able to subscribe. Great to be able to use the church’s landline phone number. Easy to see if any messages did not go through.

The voice calls lag a bit. It would be great to be able to record and then send verses using a third party app. It would also be good to have the voice option available in the phone app. The phone app glitches at times and is not very smooth right now, but I think they are working on these problems.

the personal touch and care from the team was so Refreshing, they made you feel like they have known you for ever. There was never a time that my questions were not taken with the utmost kindest care and patience. I thank all of them for making the experience one I will never forget, and one I will definitely share with everyone. I recommend this app and the team to all my fellow pastors. Thank you for all you do to be so helpful.

That it is easy to use without having to go to each and every person involved and get their personal cell phone carrier name.

that i didn’t know about it years before now, had i knows about this sooner, it would have prevented me from sending each and everyone a personal text every week . I would sit, on sunday morning and click 600 times just to send 100 text. Now , it is just a few. Thank God, my finger has healed. thank you.

Total functionality of the software and the ability to do voice and text messaging.

The interface is clunky and sometimes tough to use.

Ability to compose & schedule texts for other pastors / events / etc. Being able to give other users access to groups for management.

Navigation is confusing / not enough connecting elements to get from one place to another / there are times I have to go into specific text messages and individually mark as read in order to clear the "new messages" out of the inbox.

We actually really like pastors line and are looking for ways to utilize all the different components it offers. We like that it makes connecting with new visitors and the rest of our congregation so easy.

I Like that it syncs and integrates with other apps like Planning Center Online that we use on a daily basis to keep in communication with our congregation. I also like the ability to use it as a separate means of communication for our church without giving out my personal information.

Although it has gotten so much better, the U/I is a bit cumbersome and not as easy to use as I would like. As a result I have a hard time training others. It can also be easy to get confused by the pricing and how you are actually charged.