All AQ Platform Reviews
1-12 of 12 Reviews
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Amdadur
Hospital & Health Care, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Great Clinical Trials Study Management Platform
A highly bespoke product for a clinical trials management platform that met our needs which no other company provides on the market. Very client focused, and always improving their services.
PROSI like the ease of use, very intuative, similar to Google Drive layout. I like that there is a robust audit trial for every action taken on the platform The AQ team are very responsive to emails/ concerns and work around the individual's needs making a very bespoke product for the service user.
CONSThere was not much that I did not like from the AQ Platform.
Reason for choosing AQ Platform
I liked how they offered a bespoke service to us, and were very engaged towards our needs in which other companies could not offer. They were also very responsive to emails and worked around our schedule.
Vendor Response
Thank you for your valuable insights regarding our services at AscensionQ. We are deeply committed to ensuring that our efforts are customer-centric, focusing on building products that directly address the needs and feedback of our clients. We believe in the power of listening and iterative improvement to enhance our offerings. Your review underlines the importance of this approach in the dynamic field of clinical trials and drug research. We see the subscription to our platform not just as a transaction, but as the beginning of a lasting and evolving relationship with our clients. By continuously adapting and refining our technology, we aim to stay at the forefront of digital transformation in clinical research. We are grateful for your feedback, as it is an integral part of our development process.
Replied November 2023
Ashleigh
Research, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2023
Absolutely essential for clinical research trials!
AQ has been an piece of essential software for our busy team. Previously we have used outlook to track appointments and our clinical staff spent hours calling and arranging appointments with our trial participants. AQ has saved us so much time and enabled our team to run more efficiently. In the labs we can plan our week by visually checking the busy and quiet days, we can prepare reagents etc for these events. Each day we print off a list to monitor our sample flow and confirm sample receipt in the labs which is super helpful for sample tracking. I don't know how we would function without this now!
PROSIt's so easy to use for resource planning as it highlights busy and quiet times in a simple visual way. You can plan yours and yours team day/week as all appointments are organizsed in study, time and date order. The filter option is great for those who only need to see what they are working on.
CONSAs a user, I can't access a search bar to quickly search for an event so I have to scroll back and fourth until I find what I'm looking for.
Vendor Response
Thank you for you review. We are delighted that the AQ platform is integral to your Research operations. We are excited to be releasing new features and new modules. We have created a Lab management module and will be releasing this soon for sample handling and its monitoring. We are revamping the UI and you will find this seamless and easy to use and toggle between screens without having to scroll back and forth.
Replied October 2023
Kostas
Higher Education, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Great product
Easy of booking appointments and making communication possible across the team. Great team, always approachable and keen to help.
CONSSome initial bugs that were quickly fixed.
Vendor Response
Thanks for your review. Our customer satisfaction and experience is paramount to us. We have very strict SLA's as part of our support and commitment from a technical perspective. Also our account managers have regular meeting and we sent our surveys and participate in user forums to see how AQ can be improved. As everyday users champions of the platform recommend new features and improvements and the AQ product team add this to the develpment plan. In fact over 60% of development come from our customers requiring new features. We are excited to work with them. thank you !
Replied October 2023
Angie
Research, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
AQ is amazing
This has revolutionised the way we work and improved efficiencies and study compliance reducing admin time spent sending reminders.
PROSI love the ability to see all appointments that are booked, colour coded by study for ease and speed. Moving appointments is easy, checking against protocol windows. The AQ app is amazing to improve study compliance and reduce admin time contacting participants to remind them. Sending texts and emails in bulk to participants is fantastic as this has allowed us to invite participants to be studies and ensures that we fill spaces fast. The system is really easy to use and makes us look really professional and current.
CONSFilters can stick on long windows therefore the system can crash when searching how many appointments within a set window. If using on your mobile, the appointments can be moved too easily in error.
Reason for choosing AQ Platform
Great relationship with the team
Vendor Response
thanks very much Angie, AQ core values is to be customer centric and develop features based on needs of all the different of the research staff. We pride ourselves on building a company with a high NPS score by aligning our values to the needs of our customers. We have great new features in the pipeline as we go strength to strength with help of our amazing customers and partnering with them.
Replied November 2023
Valerie
Research, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
AQ:daily use
Very good
PROSEasy to see with clear and concise viewing of the content .It updates very quickly and is useful to note any changes when samples arrive and when a cohort cancels their appointment
CONSremembering the password as it has six relating to access and i have to write them down with the order of numbers constantly changing .Could be shorter and there needs to be a clearer way to set up your own passwords
Vendor Response
thanks very much for your review and glad you enjoy using the AQ platform for your daily research operations. In terms of the Password and access, this is a security requirement based on sensitivity of the data and to ensure the platform is secure, It times out when there is no interaction with the system. We are restricted by the hardware as otherwise we could implement facial recognition just as mobile phones do.
Replied October 2023
Madi
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
AQ
Very positive, easy to trian new staff to use.
PROSAQ is a very user friendly system, we have been using it in our department for over 2 years now. The booking system with calendar views makes it easy to manage our very busy research clinic. The automated emails and text appointment reminders have improved compliance.
CONSGreat system - nothing that is a major issue.
Vendor Response
Many thanks Madi, We are always looking how to improve the user interface to increase the user adaption of the platform and make day to day life of a researcher easier to better engage with volunteers.
Replied November 2023
Rebekah
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Using AQ in the NHS
Enjoy usingAQ
PROSVery easy to use, support and guidance available if required
CONSNot able to add adhoc visits for procedures etc for different studies
Vendor Response
thanks for your review and giving us a fantastic rating. We have created new features which will be released soon and are planning to add new functionality to create multiple visits at once including ah hoc. Thank you.
Replied October 2023
Caitlyn
Hospital & Health Care, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Research Review
Easy to access and keep track of upcoming appointments for different studies
CONSAs discussed and currently being developed, being able to use AQ for more accurate reporting
Reason for choosing AQ Platform
AQ was in place when I started here
Vendor Response
Thanks for you wonderful review. AQ is a customer centric company and we ensure that we listen to the needs our our user community to make lives easier for them by helping to transform the process and research so that you can do the main role, which is to look after the valuable volunteers with ease.
Replied October 2023
Dima
Research, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2023
Good AQ system
Easy to navigate and to check the daily data introduced by clinical team
CONSI can't export data by filtring two different variables (Study and visit time points), instead of only one variable.
Vendor Response
Thanks Dima, We are improving the insights and reporting and will be including dashboards in our next major release. We will also look at adding further filters to download the data. The reason we have not done this, as many of our users like to get a large data set to connect with other data sources and run further analysis. Thanks for your feedback.
Replied October 2023
Louise
Health, Wellness and Fitness, 10,000+ employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Using AQ
i'm looking forward to continuing using AQ to book in our study participants
PROSAQ is very easy to understand and navigate
CONSI have not ran into anything I don't like about AQ
Vendor Response
thanks for your review. We are releasing new features with continuous development and will also be releasing a more intuitive User interface to further improve the user experience. AQ look forward to helping research further with new products on our platform.
Replied October 2023
James
Research, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Easy to use and well designed platform.
Appointments are clearly listed within the list view and clicking on appointments enables you to view additional information.
CONSHaving a search function would greatly improve the experience.
Vendor Response
Many thanks James for your review, we are glad you are enjoying the platform, the AQ platform is been enhanced based on our customer experience feedback program. We are releasing new features on a regular basis.
Replied November 2023
Pauline
Research, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
using AQ
Great for appointments, easy to see what appointments are due .
CONSThe Log in is a bit annoying, have to log in multiple times throughout the day
Vendor Response
Thank you for your review. As the AQ platform needs to be governed by highest security standards it a requirement that we log out users after a certain time of inactivity. I understand it can be annoying, however we need to ensure that no unauthorised access is allowed.
Replied October 2023